From the minute we arrived at the office we felt welcome to our little getaway. The staff were kind and helpful plus we got free spices as a gift. So cute! The cabin was adorable, clean and comfortable! The best part was the jacuzzi didn't need to be turned on for heating it was hot when we got there! Thank you for a wonderful stay! We will be back! read more

This was a great house with a great location. the house was stocked very well with supplies, utensils and plenty of cookware. The only thing I would warn future guests about is that the garage is off limits and you are responsible to drive your trash a few miles away to dump it. This was not a big deal for us but be prepared for that. I'd definitely book this property again. read more

We booked through vrbo but the listing was made by big bear vacations. The check in process was easy, however the staff member who checked me in wasn't as pleasant as the other people were. He was very awkward, quiet and refused to hand me back my cards and parking pass, instead leaving them on his side of the large counter. We stayed in a main escape and it was exactly as described. All amenities worked and it had others that it was explicitly stated it wouldn't such as salt, pepper, bathroom soap. I reduce one star because of the rude staff member and because our place wasn't super clean. It looked like the stairs and upper floor needs to be vacuumed and there were crumbs and a spoon in the garbage disposal. Will update my review if this company tried to charge me for the chewed up spoon that we didn't damage. read more

Very unprofessional office. I do not recommend you working with this company. There are plenty of companies out there that Have beautiful cabins with great customer service. My husband and I go up to big bear regularly. We had the unfortunate experience of dealing with these people three times. We kept giving them another chance. But after this last time, Never again. You'll have to leave at least five phone calls before you get your response. If they give you phone number to text, you'll be dealing with the same situation. If you leave anything in the cabin and you called within minutes, consider your gone. They will make zero effort to try to help you retrieve it. No social skills. They make you feel like a burden. There are many companies that I've loved up there. Never had such a horrible experience not once not twice, but three times. read more

This review is about Big Bear Vacations only and not the actual property we stayed at. They were terrible and if I were the owner of this property, I would be embarrassed by the condition of the house. * One of my kids said, "I bet this place was really nice 10 years ago," and that kind of sums up how the interior of the house is. Everything is old and outdated. The walls are all in need of new paint (think years of grimy hands touching them), the furniture has seen better days and there were multiple broken appliances. There were also multiple signs around the house with conflicting information- maximum occupancy 10, or 9 or 7. It's clear no one has gone through this house to ensure that it is habitable in a very long time. * In the kitchen, the built in microwave did not work, but there was a smaller plug in version on the counter. The dishwasher and stove were really old and the fridge did not get cold for the entire time that we were there. The kitchen, like the rest of the house could use a DEEP cleaning. I am attaching a photo of the stove and broken microwave showing the grease caked onto the side of the non-working refrigerator. * The refrigerator is my biggest issue. We realized late on the night of arrival that our fridge was not cooling. I texted to the number that BBV had provided. The next morning, I called at 8am to let them know that the fridge wasn't working and they responded that they would send someone out. Two and a half hours later, I received a text asking what the problem with the refrigerator was? Whomever was texting had no idea that I had already called it in. Their repairman arrived, "reset" the fridge. We waited and the fridge never got cold. We called at around 3:00pm to let them know that the fridge was not cold. Despite follow up texts, they never responded. Therefore, we did not have a working fridge for the 4 days and 3 nights we were there. * There were no trash bags in the kitchen and there was only 1 dishwasher tablet. We let BBV know and they promised that someone would come by to drop off trash bags and detergent. They lied, no one ever delivered trash bags or detergent. * The listing on Airbnb and on their own website stated that there was a washer and dryer. I contacted BBV to confirm that the washer and dryer were working and was told that there was not a washer and dryer in the house. When I pointed this out to them, their response was that the description was wrong. When we arrived, lo and behold, there was a washer and dryer, but the label said not to use it. * There is enough parking for 3 cars, however the driveway is tricky. It is steep and required a bit of maneuvering. My SUV was able to make it up, but my niece's sedan couldn't get enough traction. * The listing photo is a bit deceptive. It appears that the house is isolated, however, it is actually right next to another house and they share the same driveway. Not a big deal, neighbors were quiet, but their cars parked in their driveway made maneuvering to get into our spot a bit trickier. BBV did wind up refunding me $200 for "inconveniences" and apologizing which I appreciate. However, it doesn't make up for not having a working fridge or washing machine and having my calls/messages ignored. read more

Big Bear Vacations - Washing Machine & Dryer - Vacation Rentals Near Me - Big Bear Lake, California

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This company is great. I would 100% recommend booking with them. The main office was very nice and the check in process was super easy, Louie and Sophie were super friendly and helpful. When we got to our cabin, accessing the lockbox and getting inside was very easy and the cabin is nice and clean and adorable. It was just like the pictures. We used the hot tub after we got back from dinner and it was amazing... they have it hot and ready to go and you can tell it is regularly cleaned. Also, random side note, but they gave us a free little container of spices as a gift when we checked in... (see photo) As someone who cooks, I just loved this! We will definitely be booking with Big Bear vacations again! Thank you! read more

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Address of the rented place : 38799 Waterview Dr Big Bear Lake, CA 92315 Reservation #234100 Arrived at the cabin in Big Bear City at 4 pm. The house was dirty, so we called for cleaning, but even after a few hours, it wasn't entirely clean. Linens and pillows were dirty, so we had to wash them ourselves. Shortly after, there was a huge leak, flooding the basement. Asked for help, and a guy said it's unsafe, so we needed to move. Despite kids sleeping, we agreed to choose a new place the next morning. Showed us three places, none up to our standards, no lake view.( we paid for one if the most expensive Cabins ) We settled for one, but the parking needed shoveling, and they told us to do it ourselves. By 3 pm, still no activities, we wasted our time , and we are still moving our stuff, my sister and nephew fell on ice. Frustrated, we decided to leave, asked for a refund, but manager Louis refused. They ruined our vacation; don't trust the read more

Big Bear Vacations - Vacation Rentals Near Me - Big Bear Lake, California

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Review of the Chalet - 639 Pro of the Chalet: Close to bear mountain and the heater worked albeit not distributing throughout the floors well. Cons: This place needs a major facelift and update. The driveway is very steep and difficult to go up. You must approach from the mountain and turn left to make it easier and to prevent scraping your car. Also the driveway does not fit three cars without blocking in the neighbors car. The living room, kitchen, bedrooms, and bathrooms need repair and proper cleaning. The couches in the living room had major stains and were falling apart. The kitchen cabinets were dirty and need to be repainted. The pots and pans were dirty/scraped up and not useable. Dust and other items were seen under the beds that should have been cleaned. Curtain holders and chairs were falling apart. I could go on and on about many other things in the house that are in need of improvement. I hope Big Bear Vacations does a closer look of this property to fix the variety of issues. read more

Cabin was clean, well organized, spacious, and not to far from town. It is always a great stay.

Beautiful cabin and an easy walk or drive to downtown! The cabin had everything we needed! Big Bear is such a beautiful place and Big Bear Vacations has amazing accommodations. Support staff was amazing with ongoing communication throughout our stay. Will definetly go through Big Bear Vacations for our next stay! read more

In an era of Airbnb price gouging, I couldn't be happier with the experience we had with the Big Bear Vacations cabin rental. The prices were more affordable, the cabin was absolutely stunning, and the team was attentive and responsive throughout our time there. We will be back! read more

Management Company: We had an issue with our car and needing to get towed. I did have to pay an extra night to use the driveway but the second day they accommodated us for free. Every single staff was understanding, polite and helpful. I am very appreciative of all their help. Maple Ridge Home: The home was very clean, new and roomy. It had almost everything we needed from a rental home. Lots of TV streaming subscriptions available. I do wish they had more than one shovel, there should be an ice scraper for the windshields too. The home thermostat was the new Nest ones which was hard to use and kept resetting the room to 61 degrees including at 10pm so we would get cold and have to constantly put the thermostat up again. Last thing is, the home had plug in candles that were just a bit much and overpowering. My kids have asthma and it triggered their coughs and allergies the first day. read more

Absolutely trash service and doesn't hold themselves accountable. My mom has text receipts of them saying we could check in early for an extra fee so she responded and called to check in early and there was no response so we just decided to check in at the original given time 4pm and still had to check in at 6:30pm because they never once communicated that they were running behind and avoided all calls. Also they gave the cleaners only 13 towels and my mom has an email specifically saying 16ppl. All the tv remotes had no batteries. And most of the tv remotes were missing. As well whenever the cleaners come you're typically to have someone come after them to check everything is in order and neat. Just super unprofessional. This company absolutely sucks. read more

Hands down the best way to book your next Big Bear stay. They have some great locations at very reasonable prices and the staff is always available to help with anything that may come up. Great communication. read more

beautiful cabin design inside. Very clean and the kitchen had all the necessities of home. I would have given 5 stars but the parking situation was alittle tough on the hill to the front door. luggage had to be carried a small distance. otherwise all good. small maintenance issue was resolved promptly communication with office was outstanding!!! All issues or concerns were addressed and handled promptly. Family enjoyed the stay. read more

Small cabin but very cozy and clean! Good size backyard with fresh snow!! My boys and dogs enjoyed 120%! Kitchen has very thing there! Only thing missing was chop sticks! Lol We stayed at the same cabin two years in a row, we are hoping to come back next year as well! WiFi is working very well, I could join my friends with zoom without any problems. We stayed there for 4 nights $3500 ! We had a great family time!!!!! read more

Big Bear Vacations - Good size private backyard - Vacation Rentals Near Me - Big Bear Lake, California

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***THIS COMPANY WILL NOT ALLOW ME TO POST REVIEW ON THEIR WEBSITE***After looking through pictures of 2193 Soaring Pines with my family we decided to book it. Our trip was a few weeks ago and we were more than disappointed. When we arrived at the home we contacted them to see if early check in would be available as no one was at the home. They refused so we waited. When we first walked in the home it smelled like fish. We had to leave all the doors open to air it out for hours and even that didn't help. After unloading the cars 3 men showed up to "clean" the house, with no warning from the company and with children in the house we turned them away. We didn't want random men in the house when it was supposed to be cleaned and ready to go by check in time. A couple hours later we opened the pull out couch and found a tiny baggy of drugs. When I contacted Big Bear Vacations someone called me, sounding very intoxicated, and simply offered for someone to come and pick up the baggy of drugs. I received a call from the Director of Housekeeping apologizing and asking me what she can do and she offered to pay to take the kids out to do something fun. We declined as we already had plans for the night. She didn't contact me the rest of our stay to check up on us or try to rectify the situation. The following are things that we encountered as a group during our stay: -spoon left on the deck that looked like it could have been used for drugs -several drawers in the kitchen are broken and fall out as soon as you open them -carpet and rugs looked very dirty -baseboards covered in dust in the bathrooms -mold in showers -trash can in spare bedroom full of someone else's trash -trash can in bathroom full of someone else's trash and a water bottle on ground -faucet in master shower was broken -dust flying out of shower vent -dirty diaper that didn't belong to us under the couch -sconces over stove covered in grease and caked in dead gnats -packet of cigarette butts in fountain in the backyard where the kids played -cigarette butts on top deck -coke can in yard -dried blood on mattress in master bedroom -railing in the loft was very wobbly -bunk in one of the spare bedrooms was unstable and wobbly -grout in the tile was disgustingly brown -blinds in one of the spare bedrooms had a broken slat -wood post in yard was knocked over and nails were sticking out of it. At the end of our stay I contacted the Director of Housekeeping with our concerns and requested compensation for all of these issues and the house not being ready to stay in and she agreed that compensation was appropriate and would contact me after speaking with her boss. In the past few weeks my husband, my sister in law, and I have all gone back and forth with the Director of Housekeeping where she has lied and said she called me when she didn't, lied and told my husband that during our initial call she offered for us to stay in a different house (which would have cost us most of our first evening) and did not, has justified the fact that the house was not clean by saying they sent a cleaning crew after check in to clean the house, etc. The final straw was when they offered my husband a maximum of a $500 refund with the understanding that we don't post any bad reviews. No one learns if we don't post so we declined the $500 and here I am posting this review in hopes that they truly learn from this experience and if they haven't learned to save you from the headache. read more

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The cabin was a perfect fit for two families. it was clean and very cozy. All looks just as the pictures. The beds were soooo comfortable. The cabin was in a great location, within minutes to anywhere you need to go. Big Bear Vacations made everything so easy to check in/out, any questions we had, they were quick to respond. I've used them 5 different times over any Airbnb and I will continue to use them for future trips. read more

My family and I stayed in a perfect cabin called "Mountain Escape". The cabin's layout was perfect, as both bedrooms are located on the top floor & the entertainment areas are on the lower floor. Here were a few of our favorite things -hot chocolate& stargazing on the balcony -warming up by the fireplace after snow play -plenty of room to store our own groceries -close proximity to the art galleries, shops, & restaurants downtown Highly recommend Mountain Escape for your next Big Bear adventure. Big Bear Vacations made it so easy to find this cabin and facilitate the reservation. read more

Biggest mistake booking with this office. I originally rented a 3 bedroom cabin. They were hesitant on sending me the address even up to the morning of our arrival. As we were driving up they sent a text saying our cabin wasn't available due to unforeseen circumstance. Then they offered 2 cabins. I picked the first one. The pics looked beautiful it was 2328 Chateau. We get there and it was a disaster. It was disgustingly dirty. There was dead insects and bugs everywhere. Cobwebs. Rat droppings all along the walls. The furniture was ripped. Chair was missing cushions. The floors weren't vacuumed. There was barf stains all over the carpets in every room. The lights weren't working and the smoke detector kept beeping. Looked like an old abandoned shit hole. When I called to ask for another cabin they said all they could offer me was to send a cleaning crew. I said absolutely not. This house is infested. The supervisor Rayleen had the audacity to hang up on me. When I called her back and asked why she did that she said we weren't getting anywhere. This is by far the worst experience of my life. Zero customer service. This rental place dropped the ball last minute and wasn't trying at all to accommodate me. 12 of us had driven up for 3 hours. We got 3 rental trucks. Bought all that food. To come up and spend a big beautiful thanksgiving with our family. It was cut short and we returned back home. All because this rental company screwed up and wasn't willing to put us in a diff cabin. Shame on you. Shame on your business. I hope everyone reads this review and doesn't go through what we went through. Our holiday is ruined! I have pics. read more

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Have rented in Big Bear multiple times . Their customer service by far was exceptional. On our way up the mountain their main concern was our safety ... we made it before closing but the fact that our safety was their main concern was over and beyond. Check in quick and easy ... house perfect Popkos House Thanks again we will be back read more

We arrived early at the property at 3:15 and were told we were not allowed inside until an inspection was completed. Well when 4pm came around I was sent the info to go inside the property and the entire time no one came to inspect the property, so we had to wait 45 mins in the snow for an inspection prior to allowing us to go inside which never happened. Upon entering none of the remote controls worked or had batteries in them. The master bath shower curtain was covered in mold. The other bathroom shower head does not work. We were really disappointed at how unmaintained the property was especially for the price we had to pay, we expected it to be clean and fully functioning. We won't be renting through big bear vacation homes in the future. 1525 angels camp was the home. read more

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I had an AMAZING experience with Big Bear Vacations ! I booked 3 weeks in advance and finally the day arrived, I arrived at 3:30 and I thought I would have to wait long (based on the reviews) but was given the key code and was on my way. Also, there was no lengthy paperwork just a piece of paper stating the rules and if something happens to the property you are responsible and how to discard of your trash. Fair. I stayed at the knotty bear cabin and it was absolutely breath taking. Like I mentioned before, based on the reviews I thought I was going to arrive to a dirty house with no amenities but it was the total opposite! The house was squeaky clean, stocked with pots and pans, dish soap, towels, brooms, dustpans hand soap, vaccum, etc. We still no brought our own pots and pans, dish soap, towels, and trash bags etc. The cabin/house has 3 bedrooms and 2 bathrooms. ( bit of advice to those complaining: make sure you have trash bags, toilet paper, napkins, paper towels, yes we were given toilet paper and trash bags it's better to bring a good amount of your own just in case) The living room had a fire place and a plasma tv with a huge couch and wooden floor. The kitchen was spacious and it had a round dining table. The master bedroom was beautiful! High ceilings and spacious as well as a foosball table. The other room was spacious as well. The upstairs was a kids room with 2 bunk beds queen size mattresses. There was also a wash room equiped with a washer and dryer and board games. The backyard had a jacuzzi, grills, and a huge patio table. Wifi and cable, along with a tv in every room as well as the living room. The decor of the house was amazing! It felt very welcoming and warm. My family and I along with our 2 dogs, stayed 3 days and we all enjoyed our stay. I loved the customer service as well, I had a question and they were VERY helpful. Overall, the cabin was SPOTLESS when we arrived (and when we left). Everything worked. The customer service was outstanding. We were very happy with our stay. I will definitely book through big bear vacations again, I just had a great experience! We felt so relaxed coming back home and extremely satisfied with our vacation. Thank you so much for the great hospitality and we will be back soon! read more

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This week, we wanted to get out of the Las Vegas area and take our fur baby out to Big Bear lake for a few days of rest and relaxation. Thou a little last minute, Big Bear vacations had a wide selection of properties to choose from. We ended up with a nice size cabin that was right on the lake, had a full kitchen, 3 bedrooms and 3 baths, laundry and epic views of both the sunrise and sunset. The staff at check in were extremely friendly and helpful for places to explore and eat. The only reason why not a 5 stars is that, thou the cabin was amazing, there are some issues that have seemed to be there for a while that needed fixing. These things did not stop us from enjoying the property, but you can tell these items have been a problem for a while. I would recommend using Big Bear vacations if looking for a cabin to rent if you have plans to visit the area. read more

When we got there, the power was out and we asked for a refund so we can leave. I have a one year old daughter. I talked to Nick Lanza and he said no. We are currently sleeping in our car to stay warm. read more

One of the best cabins I've ever stayed in. Everything was fantastic. 3 large rooms upstairs with a full bathroom in one. Full kitchen and living room all in beautiful condition. Great fireplace and central heating. I highly recommend this beautiful cabin ! read more

The cabin was spacious and clean. The neighborhood was very quiet and peaceful. This was a nice and cozy getaway that the whole family enjoyed. read more

Great place for relaxing time. Pretty clean amd comfottable cabin. You can go jogging and riding a bike arround lake.

Always a great experience using Big Bear Vacations to book our rental. Great location too. Only complaint is their 10 am check out time. When staying in a home/condo, clean up requirements that aren't expected in a hotel, make that time way too early. Rushing to leave takes some of the glow from an otherwise relaxing trip. 11 or 12 would be much more reasonable. read more

Had an amazing Thanksgiving 4 day weekend get away with my Family, we had a blast at the Cabin hosted by Big Bear Vacations, the cabin had all the amenities needed to enjoy your stay with no need to leave the cabin. We will definitely book with Big Bear Vacations next year!!!! read more

Never book any rentals in the Big Bear area thru any other site! BBV will always have the best rates and best customer service! We love visiting Big Bear Lake and Moonridge and nearby areas with family or friends for the most peaceful, relaxing getaways in nature read more

Great weekend with the family. The cabin we stayed at was amazing, clean, cozy and as soon as we walked in we got the woodsy vibe. Can't wait to go back up again. read more

Big Bear Vacations - Evening fire at the cabin after walking the village looking at Christmas lights. - Vacation Rentals Near Me - Big Bear Lake, California

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Here's a rental agency that loves to hide fees and put up the illusion of being affordable all the while remaining unpleasant in demeanor. Transparency in business is key, and this one is as clear as mud. read more

Big Bear Vacations - Hidden fees woohoo! - Vacation Rentals Near Me - Big Bear Lake, California

Staff was cool at check in (opposed to rude), sis-in-law booked the place, so this wasn't my dime. I didn't have many expectations, heard lakeside, sounded quaint ....didn't pry too much but she spent close to $300/night...and while the place is indeed lakeside, or what's left of it, and while the water-level isn't BBVs fault, most everything else is. Towels and sheets were clean, or seemed to be. That's a plus, I'm trying to be fair. Hot water was functional too....$300/night you'd expect that, right? The rest of the place was pretty nasty; mold on the shower curtain, dirty plates (that they have the prior tenant wash?) general funk....obvious weekend party-thrash joint for the folks outta LA...too much DNA around, and I hate the Dodgers. Very seedy-motel vibe, and you get to pack your trash towards the Vons when ya leave. $300 a night? This place was quaint in 1979, not now, not soon. There's a solid argument this place is worth less than $100/night, and only because I thought the sheets/towels were clean, and I'm a fool for giving sheets that value. I'm ex-infantry, kinda comfortable sleeping in mud, just baseline for my frame of reference ...spend your (or your sister-in-law's) $ elsewhere. PS: they give you a multi-spice thing @ check-in, all the spices you'd forget when road-tripping...I found that smart/mindful/nearly-brilliant....the Lakeview unit still sucked...don't read more

The cabin was very nice and we really enjoyed our stay. While we found the cabin very well equipped, I would recommend that a snow shovel be provided at the residence. We only received a few inches of snow but could not find a shovel to clear the stairs or the driveway. The snow turned to ice overnight, making it very slippery when coming and going from the property. Someone staying during a heavier snow will find it difficult to get cars out of the driveway without a shovel. read more

I rented a cabin in Big Bear Lake for the first time. I have been coming to Big Bear since I was a kid and am now a senior. I've stayed at several motels but never tried renting a cabin. It was perfect. Just as the photos showed with even more amenities than I expected. After booking online all the paperwork and instructions came via text message. Prior to the 4 PM check-in you get a text with the lockbox code to the cabin. This was the part that wasn't made clear when I booked. There's no desk clerk when you rent a cabin! It was a beautiful place and quiet, something I didn't always get at a motel. I would definitely do this again. read more

Great stay, nice cabins, AMAZING staff was a great stay in big bear. Highly recommend

Very Bad Experience! I do Not recommended this place! We check in Dec 31st at 4pm and celebrate the new year during clean and sanitize the all house. Dirty, Very Dirty. Especially during the Covid. Shame on you !!!! Drive 3 hours , Dirty house upon arrival, dirty kitchen.Black hairs from previous guest on the bed , towels.Bed sheets never replaced. I informed right the way but never get call from the management. Still waiting call from Brandi !!!!! We start to wash towels, bed sheets , mopped the floor and sanitize everything. Please check the pictures. Would pay $4k for 3 night to this house. I will report to Health Department. That's why they don't allow AirBnB type of business because they can't handle the hygiene. Never ever again!!!!!!! Stay Away from that location , You are luck if you read this before looking a place in Big Bear. read more

Big Bear Vacations - Vacation Rentals Near Me - Big Bear Lake, California

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I recommend booking a cabin over a hotel/motel visiting the area. Much more homely feeling. We booked a little cabin, upon arrival, check in at the office was easy, great customer service. Nice girls. They are quick to address any concerns. Our cabin was a cute little 2 bedroom. Quick drive to everything. I feel we got a great deal on it. I didn't like the areas no noise law after 10 pm. I couldn't be in the jacuzzi, but the place was on the main Blvd and heard the traffic all night. The couches could have been more comfortable. I had to sleep on one due to not wanting to chance the bunk beds. (I'm a little squishy around the edges.) The place was clean and perfect for my family weekend. Wish I would have packed an extra fan. Hope to be back again and get a place closer to the lake. read more

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Nice cabin, clean, and the check-in process was great. One of the rooms has a hospital bed that was a little creepy (not in any pictures) but the hosts were on it and offered us items to make up for it. The water heater had an issue but the owners once again let us know and the fix was not noticeable at all. I would rent from the hosts again, they were very concerned about how our stay was going and the whole family appreciated that greatly. Thank you for all your help read more