Our "chalet" had bed bugs! We had to scramble to find a new location to sleep at 11pm after getting bit and finding the bugs. We immediately contacted Big Bear Rental (we knew no one would be up but wanted them to know immediately) and they were SO concerned, they never contacted us the next day. We had to go to the office. What was the response?? "You'll laugh about this one day!" We asked the contact info for the manager - and Jennifer would not give it to us. read more

The cabin we stayed in was aesthetically nice with lots of space for a family of 7. Plenty of games and the hot tub was relaxing. Customer service was quite attentive and it was in a quite neighborhood. HOWEVER, the reason for the 2 stars is because this place was disgusting and I wasnt even offered any compensation or a rent concession to keep me as a customer. I noticed maintenance issues right when i walked in, a large cobweb greeted me just inside the front door. We discovered pubes, hairballs and stains in all of the bedsheets and throughout. They charge hundreds of dollars for cleaning fees ripping people off. The majority of these reviews are about how dirty these rentals are and they continue to let it happens, it's absolutely insane that no one does walkthroughs to ensure these "vacation" homes are clean. You guys are a management company in the hospitality business, cleanliness should be your #2 priority next to safety. Its mind blowing how nice and well kept their gigantic office is but i found dirty crusty socks next to our daughter's bed. The front driveway was covered in donkey shit and the back with dog shit. I'm in property management too but we are actually professionals. I'm going to be calling the health department because you should not be running a business like this, especially in the hotel business. read more

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We were provided everything we needed except for the iron. Not essential in our case. The insulation isn't that great but they provide space heaters and extra warm blankets as needed. Definitely recommend warm pajamas in winter, it wasn't that bad since we went during fall. The vines along the fence needed a trim. They are thorny and so we had to reverse in to make sure they wouldn't nab the baby when we took her out. We would stay here again. Any complaints we have are very minor. read more

Subject: Unpleasant Stay at Fisher Man Paradise - Reservation No. 234100 I am writing to express my dissatisfaction with our recent stay at the Fisher Man Paradise property under Reservation No. 234100. Upon our arrival on Saturday, January 13, at 4:30 pm, we were surprised to find the house in an unclean state. Despite our immediate complaint, the company's response only involved sending two cleaning ladies who addressed some of the issues, such as vacuuming and cleaning the bathrooms. Our problems persisted when attempting to wash the couch bed's sheets, leading to a significant leak and, subsequently, a safety concern. Despite the intervention of a maintenance person, we were left uneasy about our safety until the early morning hours due to the potential electrical hazard. Seeking a refund resolution, we visited the rental main office the next day and spoke with Louis, expressing our disappointment. Unfortunately, our concerns were not met with the desired level of customer service, and our request for a refund for that night was denied. Overall, our experience was marred by cleanliness issues, safety concerns, and a lack of satisfactory customer service. We hope that our feedback prompts improvements for future guests. edit: I will not come again from Canada just to waste time and money at your place, you can make up this for us by refunding our money sooner rather than later read more

Big Bear Vacations - The leak in the basement floor - Vacation Rentals Near Me - Big Bear Lake, California

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We have used Big Bear Vacation Rentals 4 or 5 times now, and have nothing but good things to say. The staff is super friendly and very responsive. I love that they recently added texting to their communication. They reach out before you arrive to verify arrival time. They check back in with you the next day to make sure everything is up to standards. Last time they reached out to offer extended check out. This last time, we had a cabin booked for Oktoberfest. Well, we messed up our dates with friends. They were able to quickly change us to another nearby cabin and handle everything in minutes. read more

Had a worry free great time!. The apartment was clean, everything worked and we felt at home. A little attention to some aesthetical details and it would be up there with some expensive hotels. Giving it a 4 NOT because of the management staff, they were Rockstars! We're definitely coming back again read more

The cabin is cozy and comfortable. It has everything you need to make your stay enjoyable. We had an excellent weekend. read more

The location was so perfect and the cute cabin was nice. When we had a question they were on it fast and efficiently. Thank you! We will be back read more

Outstanding scenic cabin. Cherished family memories made. Responsive assistance from guest services. read more

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Bad experience. Take pictures or videos first when u get inside the property and photos when u leave. They will turn the table around, and charge u with violations which u didn't do. read more

We had a wonderful time at the cottage. The facility was great and the hot tub was perfect!! Great location, walking distance to the Alpine Zoo (a must do!) and hiking trails. read more

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Stayed at Shore Acres over the weekend in Cabin 110 on the lake. Super nice location, freshly remodeled, and an extremely comfortable bed. Had a very nice time. read more

House in great neighbourhood.Close to the slopes. Jacuzzi was great for relaxing muscles after skiing. Close drive to the village. Easy check in and check out!!! read more

Great service before and during our stay. The staff at Big Bear Vacations helped me with every step of the way and insured my time there was effortless and pleasant. I will definitely be coming back read more

When I booked this place, I felt like it was a good deal so my expectations were set at average. Cons: The f*cking toaster only heated 1 side out of 4. There was ONE knife. This is your only knife. The bed frame smacked against the wall with the gentlest of movements. BANG rolls over BANG, gets up BANG uggghhh not restful. The heater wouldn't work at night so at 4 am you'd wake up to a 52 degree cabin. The listing online for the cabin said max occupancy of 3 people and 1 car, yet the sign inside and outside the cabin listed 5 occupants and 3 cars. The toilet was more like a rocking chair and had a nasty leak around the perimeter... which of course I discovered in stocking feet. The cleanliness of the entire place was not great. The bathroom walls were streamed with yellow stains. The sofa was a JOKE. It was made of boat padding seats on top of a wooden frame. Literally the least comfortable thing ever. Pros: hot water with strong pressure in the shower. The shower was clean. The hot tub was hot and worked great. 3 space heaters. read more

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BBV made the process of finding a vacation rental easy for our family. Stefanie was excellent in providing options to fit my budget, and Gaby made the experience while we were there great. Thank you for helping us ring in the new year! read more

Horrible management company. I used them for years only to constantly find dirty dishes and constant complaints from guests. They take about 50% of your income and are not worth it. Diane our property manager was not helpful at all in the end. I do not recommend making any booking through this company and certainly do not recommend using them if your a property owner. Contact me for more info I'll be happy to provide more details. read more

Nice and big for 12 people. Game room was awesome for the kids. Hot tub and barbecue grill very nice. However,.... Refrigerator was not clean inside, no trash bags or dish soap, only one kitchen towel and only one hand towel per bathroom. Be aware that noise from upstairs, especially showers, is extremely loud in the downstairs bedroom. It would be nice if the toilet paper was not so rough (cheap). read more

This place was cute and cozy. We stayed during the thanksgiving weekend, every thing went well without any issues. The place provided all the necessities and essentials that we needed. We went out there to snowboard and this place is conveniently located just walking distance to Snow Summit. Definitely will book again. read more

Living in Palm Springs, we needed a getaway from the summer heat. I was able to book Grandpa's Axe for the following night in just minutes. The rental office staff is friendly and helpful. The cabin was just perfect, with a potbelly fireplace and a hot tub on the deck. We chose to sleep in the downstairs room and the bed was incredibly comfortable. The place was nice and cool. Just what we needed! This cabin is very special and has so much love put into it. We are already planning our return in the fall! read more

Big Bear Vacations - We didn't want to leave!!! - Vacation Rentals Near Me - Big Bear Lake, California

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I would say two things I didn't like about it was no A/C but I knew that when I got the cabin. Then the microwave's power was not on but if I called I know that they would be out there to fix it. (My point is that I wasn't going to use it.) other than that, I can't not stop talking about my stay there and my trip. Their hospitality and service was aboveboard. read more

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Kimberly, I never received further communication. In addition,I did not request the cleaning fee refunded, I was advised, "That's all I am willing to do for you." Completely unprofessional, and I did request for an additional percentage returned from my rental stay and my cleaning products that I had purchased reimbursed. I was denied but was offered a future stay discount. The unfortunate thing is I was going to rent a home for July 4th, which looks to be owned by the same owner possibly, but I will not rent again from this company. Now, as I read other reviews, it seems many are unhappy with management. If you are in property management for vacation rentals, you need to be available during your customers' stay. I will be waiting one more week for a resolution, and then I will pursue other remedies. By the way, your housekeeping and your management have overlooked lawsuit documentation that is still in this unit from the Wartnick Law Firm. It looks to have been there for well over a month. Wouldn't recommend ignoring their request for camera footage. read more

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great customer service and awesome home with all our needs met. no complaints! we had a great time and check in and check out was very easy! The concierge is available by text and checks in to make sure you have everything you need. We will be staying here again! we loved the close proximity to the zoo and lake. read more

From the moment I called when we were escaping the LA fires, Stefanie Ruland was there for me and my family, helping us find the best place for our family and helping up along the way. She brought in Nikki Garcia for additional support, and we could not feel more supported and cared for. Thank you both and thank you Big Bear Vacations! read more

They were ok. We rented with them a couple times. The problem we had this time around was their communication. They are not very responsive through email. We asked for very small requests such as asking the property owners if they had tubes, or sleds, and they told us we would ask. They never asked, or got back to us, so we got up there and they didn't have any. It's not a huge deal to us, but it would've been nice to have known. Our cabin accommodated our big family, but we noticed a few things: 1. It was a pretty old cabin. 2. Our master showers water pressure was really bad! I couldn't take a shower over the weekend. 3. My Fiance got electrocuted twice on my finger and hand switching the master bedroom light off and master bathroom light on! It made a huge popping sound and his finger and hand went numb. We brought all this to Big Bear Vacation but they just said they would have someone come out and take a look. That was all they could do for us. We won't be going through this agency again, unfortunately. It's definitely best to just go through a place like Airbnb so you can talk with the owners directly. read more

People who work at Big Bear Vacations Company were rude and dishonest. I would not recommend using this company because they do not stand by and honor statements made by their workers. The company does not care about your family or your vacation. read more

Incredibly attentive, great cabin, easy access for check in and check out. Easy and would 100% book again.

We stayed at The Highland Chalet in Sugarloaf. It's a corner lot in a residential area about 17 minutes from The Village. We liked the location since we didn't want to be in the middle of all the chaos. We had to schedule this last minute so it was pricey but we expected that. But I think with some time and leg work we would have been able to find a nicer place for what we paid. What we liked: -new appliances and fairly new kitchen and nice plates/cups/silverware -as mentioned before, we liked the location but if you want to be close to the slopes or the village this isn't the right place for you -cleanliness, for the age of the cabin it was very clean -towels and bed linens seemed clean and I'm very picky with those things -decent tv and wifi, you just have to log into your own streaming accounts, which I prefer -comfortably sleeps 4, we were 2 adults and 2 teens and the cabin has a queen bed and a twin bed upstairs and a pullout in the livingroom (fyi no privacy since it is a loft style) Things that could be improved: -i know all these cabins are old but some of the repairs and paint is clearly done quickly and without concern for aesthetics. If you're ok with bad paint jobs and quick fixes then you'll be fine (but we everything worked so...) -no coat rack!! We are in Big Bear where you wear hats, jackets, scarves, etc. there was nowhere to hang your items. They have a "coat rack"' that fell off the wall as soon as we put one thing on it. It was decorative :( -not enough seating, there is one mini couch for lounging. The other seating consists of 2 bar stools and one accent chair. It never felt cozy for 4 of us since we were sitting in barstools -no coffee table!! Can't play board games unless you want to sit on the ground. We had to put everything on the kitchen island but then we didn't have room to eat -Biggest complaint: the heater is noisy!! My daughter couldn't sleep because she was downstairs and it makes loud noises. I heard them upstairs too. Overall this is an ok cabin if you're in a pinch. So much room for improvement. Important note: you have to check in at their offices which are in town about 17 minutes away. After driving up the mountain it's kind of annoying to have to do this, especially if there's traffic. I'm curious what other rentals look like. Wish more people would write reviews for this company. read more

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Wonderful accommodation and regular check ins by the hosts to ensure our stay was excellent. Highly recommend

The cabin was just like it was indicated on the listing! Spacious and beautiful! Close to the village and market was about 3 minutes away which was very convenient! read more

Perfect cabin booking and host services. Their team was professional and accommodating throughout our entire reservation.

Super shady business. They do not care about their guests and didn't appreciate our business whatsoever. They are super inconsistent and rude and have no idea what they're doing. I fell scammed. So awful. First a 2 hour delay upon check in and no communication. We had to drive to the office just to be treated with disrespect. Rental was disgusting and dirty and they said the delay was due to housekeeping? We left it cleaner than when we got there. We had to waist time cleaning just to feel comfortable. All our plans ruined because we got stuck there after they told us they would plow the driveway and they did not. Had to pay $300 to get my car out. Every time we called they said they would help us and even stated we would be compensated and when we checkout all they did not honor it. They have no integrity I will never rent here again read more

Big Bear Vacations - Dirty carpet, hair in bed sheets, stained pillows - Vacation Rentals Near Me - Big Bear Lake, California

if you're looking to plan the perfect getaway go to big Bear vacations. I booked a cabin and a lot of summer outdoor activities through big bear vacation. Nikki Garcia was amazing at finding us the perfect cabin for our romantic getaway. I would highly recommend them I can't wait to go back and book another cabin. read more

Without a doubt one of the next property companies to deal with. The cabin we stayed at was absolutely amazing and the staff at big bear vacations was super helpful and responsive. Had an issue with the grill and messaged them and they sent someone out within 15 minutes to fix it. Truly a wonderful experience and will absolutely be using them again and recommending them to all! read more

I went last week booked a house in Fawnskin. Booking process straight forward. Unfortunately when we arrived at the house there was garbage left in the house. The Door to the upstairs bathroom fell off a sliding door. The master slider blinds fell off and were dirty beyond@... we were excited to sit on the deck and grill and enjoy the beauty. Instead the deck was disgusting never cleaned bird shit leaves dirt pine needles cob webs. To boot maggots on the table! COMPLETELY RUINED MY OPINION OF THIS AGENCY. NEVER BOOKING AGAIN. read more

Big Bear Vacations - Master Bedroom blinds fell right off full of dust - Vacation Rentals Near Me - Big Bear Lake, California

I had 9 separate cabins rented from June 15th to 21st for a family reunion vacation. We have been renting in Big Bear for over 50 years and this was our 2nd stay at Shore Acres Lodge. Our next trip will likely require 10 to 14 cabins. We love the rustic casual aspect of Shore Acres for our quickly expanding extended family. If a place is too nice, we worry about all the children running around. That being said, there are some clear maintenance issues that need to be addressed. There were issues with the plumbing. Shower heads that were split and sprayed out the side. Or the rain shower heads that are designed for higher water pressure, so they weren't very efficient. My personal cabin, 110 Lakefront needs new faucet canisters in the shower. It was nearly impossible to get a reasonable temperature. You had to tap the cold faucet in order to change the temp one way or another. It was too sensitive to turn. Many of the windows in various units didn't open at all or wouldn't stay open. Or the screens were damaged, allowing insects to fly in. This made it difficult to cool off the cabins in the evenings. 109 lakeside had a mini split A/C that didn't even work. The coffee maker in our unit 110 lakfront had not been cleaned and was full of old coffee. The new ceiling fans with lights have a setting that turns the lights on and off randomly. It's called an away setting for security purposes. The problem though is the remote isn't clear on how this is turned off and on. So, the lights were constantly turning on and off randomly forcing us to just not use the fan and light. The grassy area in front of 110 lakefront is the area where we like to all put out our chairs to relax together and look out at the lake while the kids play. This area has some deep ruts and trenches from vehicles driving through in the mud. It's since hardened causing a dangerous tripping hazard for everyone, especially the elderly. It needs to be tilled up and leveled or filled in with dirt. Some of these issues were addressed by maintenance, and some we just dealt with as we wanted to relax and not be inconvenient with maintenance. We also had a few nights where the swimming pool, and community barbeque area were taken over by employees and their families. I appreciate a company that values their employees. Though we were a large paying group and shouldn't be competing for space with the employees. For the most part our group is pretty chill, and we would have just accepted it for what it was. Though how the trip finished is really what has left a sour taste and moved me to leave this review. The power went out about 9pm the night before we checked out. The reason is totally understandable and acceptable. But the fact that Big Bear Vacation Rentals was aware of this before it happened and did not notify us so we could be prepared is not acceptable. Just having the chance to charge our phones before it went out. We had 36 people there with a lot of small children that were scared. And we had to pack up and get out that next morning without any power. I was asking about a later checkout with no responses. In fact, the responses I was getting were not even relevant to the questions I was asking. I have saved the whole text thread. Lastly, we had some family members who had forgotten items in three different cabins. This is ultimately their fault. Though it was very difficult to get through to anyone to report it. When I did get through, I was assured that items are always turned in by housekeeping and we would be notified. But days went by with no response. I had to keep asking about it. Ultimately I was just informed that nothing was found. I can see where one lost item didn't turn up, but 4 items just vanished? Where did they go? Ultimately, we love this location for our large family trips. But I'm stuck in the middle of upset family members who are now pressing me to find a different location. I'm hoping they calm down by the time I start to book again as I do love it there. I will say that the gentleman on location there during our stay was very friendly and helpful, though I can't recall his name. This Review was posted directly to Big Bear vacations, which responded in a very generic way. Were now approaching 3 weeks away and nobody has responded further. Since my future business isn't important enough to even warrant a phone call from management with an attempt to rectify these issues my family has urged me to take this public to inform others of potential issues they may incur. read more

$307 dollars for the crappiest place I've ever stayed at- the lack of cleanliness was shocking, especially during a time where cleanliness should be on the forefront. We are filing a claim and want our money back! Don't get a rental from here! They do not have high standards and have no clue what true customer service or satisfaction is. Waste of money!!!!!! Bait and switch!!!! read more

You guys are terrible of a company, put a fake response "we'll reach out so others see that you guys care....you guys are a disgrace forced me to drive up there with 2 sick kids instead of charging a few and moving my reservation to another weekend. Hope people don't book through your business and you lose everything. People should use airbnb, Priceline or even big bear lakefront. Money hungry, how was it different if you guys charged me the $60 at the beginning of the reservation that allows me to cancel or when I asked to reschedule....how does that make any difference other than you guys being miserable humans. read more

We had a great time at the spacious cabin. The Jacuzzi was nice and warm and the open floor plan was perfect for family time. Definitely looking forward to staying here again! read more

Great time! Great communication with Big Bear Vacations! No worries, except around what to do next, which they helped give ideas. Would definitely use Big Bear Vacations in the future. Much better than Airbnb and the like. read more