The pictures are exactly what you get. It was beyond amazing, super cozy, plenty of room. There is Something to do in every part of the House.the kids loved it.the dog loved it. Would definitely stay here again. read more

it's clean & looks nice in photos located close to lake/village & bed wasn't bad but property itself had poor foundation /layout & wasn't functional. Some was fixable... no directions for HVAC, property mgmt want helpful, some very basic kitchen supplies, but not for making a meal, no where to comfortable sit & relax. No outdoor space (just weeds), the dead bolt does not securely lock ( had to double check it after learning it was not properly securing door), dirty unfolded spare linens & the thing that cant be fixed is the tilting floor and steep 9 inch steps to the loft to sleep & if you use toilet at night, there is no railing on side. read more

We really enjoyed our stay! We took 21 people and it was enough space for all. The property is beautiful and has great views. It was relaxing and we would definitely stay again read more

Big Bear Vacations - Vacation Rentals Near Me - Big Bear Lake, California

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We checked in at 10:30 PM, and customer service informed us that we had to pay a $50 late check-in fee. Then, upon check-out, we were told that we needed to completely clean up all trash and personally drive it to their office dumpster located several miles away. Orelse they goona charge $25 per trash bag.Honestly, this was both frustrating and disappointing, and I truly wonder who came up with such an unreasonable "great idea." Before leaving, we cleaned all the dishes we used, put the used towels into the washing machine, restored the living room to the way it looked when we arrived, and packed all of our trash into garbage bags and left them by the front door, since there were no trash bins provided anywhere on the property. After we had already left, I received a text message saying that if there was no trash bin available, we were required to transport all trash ourselves to their office disposal area several miles away, otherwise we would be charged $25 per bag. They also stated that this requirement was included in the rental agreement we signed. Fine -- since it was written in the agreement, I won't argue about the charge. However, I honestly think this is an extremely unreasonable policy. Who would ever expect that a rental agreement would require guests to pack up？ After contacting Booking.com for clarification, 1 was informed that there should not have been any $50 late check-in fee at all. Booking.com advised me to ask the property for a receipt for this charge. However, when I requested the receipt, their customer service suddenly stated that they would refund the $50 instead. This situation is honestly very concerning, as it gives the impression that the property may be charging guests improper or unauthorized fees. All these unpleasant and bizarre issues made the entire check-in experience very frustrating and uncomfortable for me. read more

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We rented the Sunset Ridge Villa in Big Bear for Thanksgiving weekend and were very happy with the entire experience. I made the reservation with Stefanie and she was very friendly and knowledgeable. Throughout our trip, BB Vacations was quick to respond to any issues/questions, including taking care of a minor issue with the house upon arrival. The home was beautiful and was ready when promised. We would use them again for our Big Bear rentals. read more

Big Bear Vacations - View from the back deck - Vacation Rentals Near Me - Big Bear Lake, California

I've used Big Bear Vacations in the past and the are a pleasure to work with. We stayed at Bearadise. The cabin we rented was old and dated, the pictures make it look better than it actually did. The tv was up on the fireplace mantel and not down on a stand like the pictures show. There was a mini pool table in the middle of the living room floor, that was in the way. It doesn't seem like the interior has been painted in 10+ years and the carpet is worn. The shower is great for someone under 5'6", but not if you're taller and the water pressure was very low. It didn't appear that the exterior was cleaned/blown off prior to our arrival. Cob webs on the screens and front porch. read more

The residence was clean with a nice outdoor space and Big Bear Vacations was very responsive. Thanks Freddy

Loved the cabin, check in was smooth- great location too, close to the lake and stores/restaurants

Perfect!!! Had a great time and loved the cabin was super nice! Will be returning next year, Thank you

We had an excellent time at our stay in Big Bear. Both Freddy and Ramla were a pleasure to work with and helped made the trip stress free. The house was clean and simply beautiful. We loved the location and having the master bedroom on the first floor is perfect for those with mobility issues. We will be back for sure!!!! read more

Had an amazing Easter weekend with my family at jaybirds landing escape my wife and I enjoy the spa so relaxing. Our kids loved all the games kept them busy. Our dog enjoyed the spacious backyard we also enjoyed our coffee on the balcony with the amazing views. The airport was not noisy at all and it was cool to see some helicopters land during the day. 10/10 read more

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cabin was amazing and Freddy was super helpful and accommodating! will stay here again!

I looked up rentals through Vrbo & Airbnb with a king bed & fireplace as a "must have. " A kitchen & pool/hot tub were preferred but not a "must have." Found a cabin through Big Bear Vacations at Shores Acres Lodging, which advertise king bed, fireplace, small kitchen, & a pool. A couple of days before our scheduled time to arrive, we get a text stating that their pool is closed due to some issue. We understood that sometimes things happen. So, we arrive & we immediately realized that the fireplace was not in working order. When I called our concierge she told me that the fireplace is not considered one of the amenities. She even blamed Airbnb. However, Vrbo also stated that the fireplace was an amenity. The concierge then said that that we could stay in another cabin that has the fireplace working. The worker at Shores Acres Lodging explained to us that all the fireplaces have been inoperable for over a yr now & they have no plans on fixing them. So, Big Bear Vacations lied! Once someone lies, makes you question everything else...like the pool. I told the concierge that the fireplaces are listed in both Vrbo & Airbnb as amenities & that it's Big Bear Vacations' responsibility to make sure they update Vrbo & Airbnb. The concierge then offered to look for another place all together. The concierge found us a house that had 2 bedrooms both with queen beds, fireplace, no pool but a hot tub & no extra cost. So, we took it & the pics looked nice. The house itself was clean. The back porch sliding glass door that had a sliding screen door but the screen door was all bent & broken. Could hardly open it. The hot tub was very nice. The shower curtain didn't fit correctly & had to be careful not to flood the bathroom. The fireplace worked. The house appeared to be in a ghetto part of town. The neighbor to the right is a hoarder & has so much junk in the front yard that it makes the area look horrible. However, I don't blame Big Bear Vacations regarding the neighbor. Big Bear Vacations also expected us to take out our own trash to a designated area in Big Bear Lake. They explained that the city doesn't allow ppl to have trash outside due to the wildlife. We know that is bs cuz ppl around us have trash bins & recycling bins outside. So, that was the second lie. I did a quick search about Big Bear's trash bin for households & from what I gather, it's a choice that households have. Just be honest. Ppl pay to have workers clean up these rentals, I felt like that should be their job, not ours. Ppl shouldn't have to put stinky, icky trash in their vehicles. So, all that being said, the fact that Big Bear Vacations lied twice & tried to blame others leaves me to never trust them again & never book through them again. Do better! read more

We always enjoy staying in the waterfront cabins at Shore Acres Lodge. Friendly staff - Matt always goes above and beyond to make sure we've got everything we need for a perfect stay. read more

Big Bear Vacations - Our daily visitor. - Vacation Rentals Near Me - Big Bear Lake, California

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We were pleasantly surprised. The cabin is a little ways from downtown, but was so cozy and cute it didn't matter. My mind was at ease with the check in's from the rental company. Would definitely recommend this cozy little cabin! read more

Big Bear Vacations - Cozy spot by the fire. - Vacation Rentals Near Me - Big Bear Lake, California

We have a favorite cabin that we will always love but this weekend we had two celebration and went with a different cabin, Miss Nikki Garcia outdid herself again she found a perfect cabin for my loved ones #1494 the cabin was clean and safe for my family and had Everything we needed and more I will always recommend Big Bear Vacations for a memorable experience!!!! read more

Big Bear Vacations - Cabin - Vacation Rentals Near Me - Big Bear Lake, California

Experience was awesome. Celebrated our 8 year wedding anniversary with my wife Cabin was perfect. People in charge of big bear vacations were always in contact with me on anything I needed which was awesome as well. Plan on coming back with my family read more

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Ready to use everything! Hot Tub, after long drive Just jump in! clean and nite bed room and inside house. And I had small issues with bathroom light but they show up with in 15minuts! So everything perfect!!!!!! I will be back!!!!!! Thank you so much! read more

Big Bear Vacations - My kids! - Vacation Rentals Near Me - Big Bear Lake, California

Beautiful, spacious home. In a quiet neighborhood. I enjoyed the firm King Bed with attached bathroom. Beautiful artfully designed furniture and decor. Second bedroom has soft queen bed; nice tvs in each room. Large deck outdoors with hot tub. The kitchen is exceptional and provides everything one would ever need. House is all level, no stairs and parking was right in front. Great rental! read more

Awesome Cabin, great amenities, toys for our toddler, games for our teens, games for adults, jacuzzi was nice, just wish we had more time everyone had a great time and wants to go back. Thank you read more

House was amazing. The kitchen supplies were worse than minimal ( no hot pads no pancake turner, tiny frying pan. There were ants, but no spray and the lake was not swim able at the dock. The views were fantastic and we had a blast. read more

Our family had a wonderful stay in a beautiful home with Big Bear Vacations! We had a few minor maintenance concerns that were addressed in record time thru the concierge service who went above and beyond to ensure our satisfaction. I've rented vacation homes with several agencies but from this point will be sure to always book with Big Bear Vacations. read more

Big Bear Vacations - Sunset Ridge Villa - Vacation Rentals Near Me - Big Bear Lake, California

I really appreciated the communication from Ramla, who helped me book the cabin. She was incredibly helpful, responsive, and assisted me in finding the perfect place. Ramla was amazing! Overall, I would absolutely book here again. This was a 5-star stay! I come to Big Bear often, and this was one of my favorite homes and experiences. Everything was easy, comfortable, and enjoyable. read more

This was my first family weekend in big bear. We rented a cabin from Big Bear Rentals and the cabin was so cozy, and woodsy and beautiful!! It was clean and fully stocked! We loved it so much we stood an extra day! It was right off the lake and close to town and rentals! This is going to be a family tradition every year! read more

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The location of the cabin was super close to town and everything was only a few minutes away by car. Communication was there from start to finish, from the moment the cabin was ready to the moment we checked out. read more

Big Bear Vacations - The cabin we stayed at - Vacation Rentals Near Me - Big Bear Lake, California

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Very good customer service, live persons available 24 hours a day for renters, amazing website for renters to go to, and one of the only management teams that has a full service team to take care of owners properties as needed. Nikki and Brian are the best. read more

What a great place to stay in Big Bear! A beautiful house with plenty of room including three full bathrooms which was perfect since there were three couples. They were quick to respond to my questions and even honored a last minute request to extend our stay. Highly recommend! read more

I had an amazing experience. The weather was excellent in December. There was snow and it was cold, but not too cold. The cabin was well heated, and you could use the fireplace if you wanted to do so. It was extra clean with new appliances. Beautiful quiet neighborhood. It was an excellent romantic getaway. It did have an extra room with a queen size bed, and a double bed( bunk bed style). The master suite had the bathroom. I enjoyed the design of the cabin. It was very modernized, but rustic at the same time. It's in a very good location. It was close to everything to include the ski slopes, shopping hiking, an adult entertainment, such as the bars and restaurants. The cabin would be great for just four people. I would say if it was a couple, the other two should be kids because you're sharing a restroom. Again, excellent romantic getaway for two. We use the extra room to store our luggage and all the new shopping stuff we bought. I forgot to add the bathroom is a stone attraction very nice. Also there is your own personal Jacuzzi right out your back door. It's private and quiet. The most important thing about my stay, was my reception and my checkout. The entire team was accommodating and informative. I always had someone to talk to no matter how late or how early. My accommodations came with a main guest house that had even more information about the surrounding area. The procedures here was very simple. You just have to clean up what you mess up and dispose of your trash. You will receive check-in and checkout instructions that are simple. Great day looking forward to my next vacation at Big Bear with this company. Great job everyone. read more

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Absolutely fantastic stay! The staff was very receptive and always easy to get a hold of. The property was clean and just as described, it even matched the pictures which is rare! It was also very close to the village which gave us access to everything. Highly recommend! read more

Easy check in process. Prompt responses! Highly recommend renting with Big Bear Vacations

The house has plenty of TVs and very lovely. Great for a big group that likes to play games because the house has an entertainment room

Unfortunately Andre, I have never had the pleasure of working with you because every time I asked to speak to NG's superior I was told there wasn't one. Not a single thing I posted in my review was untrue, exaggerated, or even colored a little bit. I will say Jennifer your inspector is excellent. There is a lot going on at your business, cover-ups, lies and ineptitude all at the hands of a manager who feels doing the requirements of her job are beneath her. If my floor was set at $500 why was it renting for $340 repeatedly? That's worth a one star. If someone comes to a pet free home with an animal and it's noted at the front desk why aren't they moved to a different home? If said animal leaves damage and urinates on carpet, why isn't that remediated immediately? Lastly, why was I fired as a client for asking why these things were happening over and over again. I still have no idea where I stand with your company. I still have bookings booked but was told those would be canceled. Can I use my home or not? Please review email correspondence between NG and I. It's all there. If you can't access them, I'll be happy to furnish them to you. Your company's complacency and ineptitude has cost me an entire rental season of at least $40,000. read more

Big Bear Vacations, in big bear lake, In the past 5 years, i have had Nikki @ Big Bear Vacation's manage my 12 guest rental home in beautiful Big Bear Lake. I appreciate knowing that even though she manages several other clients homes, I can always count on her professional help & support, communication & customer care to help me successfully manage my rental home from afar as it can be very challenging! Throughout those years she has helped me try to solve cleaning & repair issues by communicating when unexpected challenges arise to try to help prevent income loss when some things are out of our control! You're excellent Communication has been the key! Thank you, Nikki, I appreciate that together as a team, we have a mutual goal of maintaining my rental home, to help increase Big Bear Vacations guest stays & satisfaction, while also increasing our rental revenues... this doesn't go unnoticed... It is a win win! & is greatly appreciated! Thank you! Lisa Behr read more

it was a good experience overall the house was nice, but I would say the guy own the place the leave the day we was leaving he swe outside the cabin the whole morning and watch us until we left . He pulled in and went inside with set in a dark tender windows car . You can't even see him. That was the scariest experience I ever experienced. read more

Customer service was great, the cabin we had was in a super cute location on the lake, but it was in serious need of a deep cleaning, lots of dust, cob webs, mildew. The bed mattresses were so unbelievably uncomfortable they were so old it was like sleeping on wire. With a little tlc and some minor updates it would have been a much better experience staying there. read more

Great place, would highly recommend it. Could use some small details to make it even better like actual kitchen rags, more paper towels, dishes drying rack, more dishwasher detergent. read more

The incident happened between February 20, 2025 - February 21, 2025. Before checking in at around 3:45pm, I asked for the check in information of the address and the rental property information. Since the company always stated company will give more information at check in time which is 4:00pm. Received email past check in time so I decided to take my son and daughter to the park thinking the company probably was late of giving information because the company wanted to be sure everything is all set upon checking in. Night of checking in, I already saw a dirty hot tub with stagnant water. I realized they explained that the tub is no longer included in the rental property. But is it safe to leave the dirty, old tub in the property? Isn't it a health Hazzard? I will provide photos I took. Now entering the house, it was a disaster the house was very dirty. Like it wasn't taken care of for years, and was just very misleading with the photos from the rental site to the actual house. I did not even let my 2 year old son and my 5 year old daughter touch anything at the house. The main floor was not cleaned and left like no one will rent the property. All cables from TV, DVD, wifi and all old appliances was just plugged in a table without considering Hazzard for children. Wifi not working. Dirty plate left in the sinc. All bedroom with marked stains on carpets. Broken chair, Old beddings. 2nd floor door don't open. I asked for help for the door and wifi, but the longer we stay the more health Hazzard I see especially for my children. I have tried to ask if we can move to a different rental that night but was ignored and just told me that someone will be coming to fix the wifi and door. We left the property to buy disinfectant prays and wipes so that I can clean as much as I can for the safety of my kids. When maintenance came, he even told us that the tub was not supposed to be there if it wasn't in the rental amenities because he believe that it was not used for over a year and that dirty stagnant water isn't just safe for people. It was so tiring that we did not get to enjoy anything. And worried about my son's asthma because of the dusts of the house. I did not even let my kids use the rentals blanket or bedding and just put their own blanket on top of the bed just so they can sleep. My son used his albuterol nebulizer every 4 hours instead of as needed basis because he kept coughing due to the house being dusty and dirty. February 21, 2025 this was the worst day of my life. When I woke up, I again tried to clean the house while my son and daughter was sleeping. And what I found inside kitchen cabinets was just disgusting. Utensils used, dirty and not washed! And all inside the kitchen cabinet. Stains of I do not know what inside kitchen cabinets. Then when I checked my children if they are awake, I found my daughter holding a USED condom. I have no time frame of how long have they've been curious about the condom but my daughter stated it smelled okay! And that made my heart drop because they touch the semen inside the condom and smelled it! It was on their bed! Me and my husband works in a health care field so we know what kind of disease our son and daughter is at risk. Having to think what can happen is emotionally distressing. Why do we have to experience this before the company decides that we can move to a different rental house. Why does it need to be this severe before moving us. Why does my children need to be exposed and be at risks to having a sexually transmitted diseases. This is too much and we will file for more complaints. Our pediatrician is already aware of the incident and because of this, she ordered tests for my son and daughter for stds, hiv, and other sexual transmitted diseases. But due to some tests needed to have wait time because the test can usually identify the infection within certain time frame. (9-12weeks after exposure) We have to wait! This health risks and emotional stress is all because of the company! And we will not stay silent. read more

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We LOVE this place!!! Close enough to walk to the Zoo and perfect for our larger family. Cozy accommodations, great backyard for reconnecting and relaxing. The jacuzzi was a great bonus too! Our only problem was our stay wasn't long enough! We can't wait until next time!! Thank you! read more

Big Bear Vacations - Celebrating the birthday girl in Big Bear! - Vacation Rentals Near Me - Big Bear Lake, California

Big Bear vacation rentals cabin 109 is a little gem that everyone should experience! The absolute best part about the cabin is its location with its big deck facing the lake and a little dock that you can go out on. The cabin is cozy and just right for a family that wants to get away. I definitely recommend this location for your winter or summer adventures. read more

Great lake front Cabin, had a alot of fun with thr family staying here for the weekend.