I was very disappointed with my experience. They caused significant damage to my vehicle during…read moreservice. While they did cover some of the repair costs, they failed to honor a promise that was made to me. The previous manager told me they would provide a complimentary oil change because of everything that happened. When I called to schedule it, I was told that because the manager who made the promise no longer worked there, they would not honor it. What makes this even more frustrating is that all of the damage to my vehicle and the agreement regarding the oil change were documented in my file. Despite having a record of everything that occurred, they still refused to honor the commitment. A business should stand behind the promises it makes, regardless of staffing changes. I expected better customer service, accountability, and follow-through. Unfortunately, that was not my experience.

I would HIGHLY recommend not going to this location. I bought a new battery for my vehicle in…read moreJanuary and they put the wrong one in, which caused damage to my vehicle. They did pay to have it repaired but also promised payment for my Ubers to and from Nicholasville and I'm still waiting to receive it. They eventually got me a rental car but I went almost a week with no transportation to my office. I was nice and patient throughout the experience but now they won't even return my calls or emails. Very poor customer service!!!

Good garage. My daughter took her car to Firestone in Hamburg and thank God she contacted me while…read moreshe was there. I came down to their shop after their estimate which was very high. So we went to Ken Towery on Pleasant Ridge. The general manager was extremely personable. The master mechanic was very knowledgeable. All work was done within a couple of hours and it was at least half the cost compared to Firestone. I'll be returning to that Garage from now on.

DO NOT DO BUSINESS WITH THEM! SCAMMERS!!! TOTAL NIGHTMARE... worst nightmare!…read more Needed an alignment, called and Nico told me CASH $100 I should have know it's fishy. Left the car to be worked on, 3 hrs after NICO called and said they had BROKEN a part while trying to do the alignment and it's $65 more on top of the $100, I said fine. But when I picked up the car and drove, 1st the car started smoking 2nd the car kept on shaking really badly. NICO IGNORED my calls the manager told me he was out for a dentist appointment then told me a day after he was on vacation but never asked me tge reason I was calling desperately. I finally called again and was Nico that picked up the call. NICO DENIED RECEIVING CASH from me and hanged up the phone on me. I reported to HR, the lady at HR told me that's between me and Nico. DO NOT DO BUSINESS WITH THEM! SCAMMERS!!!

Women if I could give this 0 I would. Be careful, the staff here can sure up-charge for things that…read moreare unnecessary. You go in for a simple oil change on a car that takes 3 quarts and somehow they can make it 75$. The staff should be ashamed the way they manipulate customers. When the customers says "I didn't say I wanted that " and the staff you never said that. That's a red flag to not just the company but to the people working. I hope someone manipulates and takes advantage of your daughters one day. Treat people the way you want to be treated, not bending them over for you sales quota.

I just got the next oil change on 3/1/23 Ruby, Kelvin, and…read moreAndrew (the manager) were my crew this time. They were just as good as the crew the first time I went here. This Valvoline is like a well-oiled machine LOL. Everyone works well together and are knowledgeable, fast, and totally helpful. I got the military discount again for being a veteran. Can't say enough good things about this Valvoline! I will definitely be a repeat customer at this exact Valvoline location. E E Arnett

Today I went to get my car checked out for a right headlight that was out. When I received my car…read moreback, I found that the left blinker was going faster than usual on my dashboard. I ended up looking the cause up on my phone and there were two factors: 1.) the light may not be hooked up properly or 2.) the bulb was burned out. I ended up calling this location and they stated they would look at it and if the bulb burned out, they would replace it, no charge. I ended up taking it back today and they replaced it, but stated that the bulb had burned out. So my line of thinking is that if this morning they had replaced my headlight and I know that my car is an old model; a mechanic would look at the left light to compare the wiring (if they did not know how to replace the other headlight). When this happened, they might have forgotten to connect the blinking light bulb. When I had taken it back, I was met by a manager and two techs, one whom had replaced one of my headlights before. I am glad that they had taken the time out of their busy schedule (because there were a lot of cars needing attention to fix this issue). I ended up finding out it was a burnt out bulb; however, I found it a bit odd how it could have burned out the around the time my right headlight burned out and on the same EXACT day that I had taken my right headlight to be fixed. I must be one really unlucky driver. I will never know because I cannot go into the garage when mechanics are working nor can I see video evidence in the garage of how mechanics are fixing my car. I feel like the onus is always on the customer; however, at least it is fixed now. I like to think of this as a contribution to society. Because it was fixed, no matter the issue, other drivers on the road will know when I am making my left turn. This will save more lives, which is more important than $100 worth of labor and parts. Thank you.

called in the evening before for a quote on a set new tires , full synthetic oil change , and a…read moretruck alignment. the quote given over the phone by one of their store employees notated my account and we scheduled service the next day. after all services were completed , the quote given did not match the invoice I received. the store would not help on fixing the prices of the quote & my invoice. Issue #2 - after the tires were balanced (which you pay for on a new set of tires) and the truck was aligned allegedly the truck now pulls hard and the steering wheel is not straight. issue #3- started to smell a burning smell the technician/s working on my truck spilled oil and they attempted to wipe it up , but did not tell me about it. Do not waste your hard earned money at this location for Employees who do not care for your business

We visited this location on a Sunday morning around 10 am. Valvoline provided an excellent…read moreexperience for our recent oil change. The service reps, especially Erik, were very nice, professional, and never pushy about upselling services. They completed the job incredibly quickly, making it perfect for anyone with a busy schedule. Another bonus is that there are almost always coupons available online, making the service affordable as well. Highly recommend for a fast, hassle-free oil change!

Shoutout to the manager Ron! He was super friendly and informative. Got with his team to service my…read morevehicle quicker. Love to see a leader get their hands dirty too! Will definitely make this my maintenance home! Got an oil change and front differential maintenance for the 4Wheel drive.

Incredibly kind and helpful guys, especially Adrian. They went above and above and beyond by…read moreoffering to stay slightly after hours to get my car functioning within an hour of me bringing it in.

I had taken my boyfriends vehicle here to get an engine tune up, had called multiple times to ask…read morehow much it'll be. The man said it would 150 or less ,if was more it would be at most 200. I get there Christina the manger I found out later on) .Said it would 818 for a full engine tune up. but she said she'd take off fluids off then it be 530. I did it anyway for 530, got the receipt back they had dropped oil coolant and spark plug replacements . Very clearly after I got the car back nothing was done. basically just the spark plug tubing moth the actual spark plugs or were changed. Brakes Were fine before I went. Few days later they were soft and needed to be rebled.

Great place to take your car.. Gets you in friendly staff.. I was pleased with the with their work…read more.. I will go their next time

Very professional service and support. I stopped in on a Sat. for a quote for a single tire…read more Received the quote immediately, tire ordered and received on Monday, installed on Tuesday. Very happy with everything. Staff goes above and beyond.