Updated review: To Big Bully's credit they came back and addressed all my concerns. See updated pictures. Although the process has been rough and the communication has been a challenge, the company stood by their word and completed my project to my satisfaction. David had the crew come back and he took pride in fixing all the errors and made sure I was happy in the end. The end results deserve 5 stars but due to the entire process I rated them 3 stars. read more

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I definitely recommend Big Bully. It was a great experience from beginning to end. Brian came out and did consultation and quote was really nice, and guys that did the work were great. Everything was done in two days. When the work was done, they came out and did a quality assurance walk-through with me to make sure I was happy with everything. The work was amazing. We love it, what a transformation! read more

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Amazing customer service. They were so accommodating and really walked me through the process . From Tyler who came out to evaluate and priced everything out, Brittany the project manager who gave suggestions and walked me through issues that came up, to the actually hardworking workers who made my property look amazing. I wish i could give more than 5 stars. They are amazing and really know their stuff. Thank you read more

We are very pleased with Big Bully Turf. They brought my vision to life. Our backyard was all dirt and a mess. The old owners had a huge garden. When we bought the home I saw what it could be and BBT brought it to life! This is life changing for our family and we are very pleased. read more

Big Bully Turf - Artificial Turf Near Me - San Diego, California

I met the Big Bully Turf staff at the Home Show in Riverside, CA. From the initial meeting, to the estimate, installation and clean up, the service has been extraordinary. As you can see from the photo, the work is absolutely beautiful! No more mulch, weeds, or falling from the deep incline. read more

Big Bully Turf - Beautiful work! - Artificial Turf Near Me - San Diego, California

We had a very disappointing experience with this turf company. The lack of communication was terrible from start to finish. They installed the wrong drains, which was not what we agreed upon. Despite the job not meeting our expectations and sections of turf needing to be replaced multiple times, they repeatedly demanded payment and Bryan Scott (VP of Big Bully Turf) threatened to place a lien on our home. We do not recommend Big Bully Turf based on our experience. read more

Big Bully Turf - Turf seam - Artificial Turf Near Me - San Diego, California

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My family is loving our new back yard and it's such a great investment to spend time outside... when the kids get home they are now heading to the back yard to play instead of straight to a screen. We shopped around for the best looking grass and best feel and Big Bully Turf was batter than the other samples we looked at. We also a had a great experience with Jason and he gave us a few awesome designs to work with, the team got us scheduled fast and the turf was installed on time. I would recommend Big Bully turf, thanks again Jason. read more

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I was super excited about my new turf but the sales man got my order wrong and it was not finished on the date scheduled. Instead I was left with a muddy mess on my patio which created issues with rocks and pebbles. Having 5 puppies you can see the issue. Non the less they did have a 48 hour turn around but did not offer any discount due to the delay. After the work was completed it looked amazing but at a closer look you can see small gaps in the installation and not sure if it will cause issues in the future. Thank god for their warranty on the work. I will be calling them back is issues arise. Overall the turf as a product looks great but installation wise it could have been better. I felt that since the project got delayed due to initial incorrect order the final step was rushed. read more

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From start to finish - over a year in the making as new home owners - Lucas has been exceptional. He never gave up on helping us bring this project to life and always looked at ways to get us to a "yes" instead of accepting "no." His professionalism, patience, and follow-through turned a long-standing vision into reality. What was once just a plan and underutilized space is now a beautiful, functional space where my family can create lasting memories for years to come. We're truly grateful for his commitment and care every step of the way! Thank you Lucas and Big Billy Turf! read more

Big Bully Turf - New turf! - Artificial Turf Near Me - San Diego, California

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I would highly recommend Big Bully Turf. I got three different quotes before choosing and found BBT to be of the best quality. From start to finish I was kept informed, updated and checked in on. Quentin my design rep, walked me through various options for my front & back yard. He explained the differences in types of turf, those of others and BBT's. He also stopped by to check on the work in progress. The crew was on-time everyday! Titto, the foreman for my job was very pleasant and knowledgeable. He answered all my questions and made helpful suggestions. I had roughly 1700 sq ft to complete, the entire crew of five guys worked together very well and as one solid team. I saw no down time other than their lunch break, even in the summer heat! I was impressed, the job only took three days and they kept a clean space the entire time. Brittany, the project manager arrived the first day to make sure everything was setup and ready to go as planned. I was kept in the loop via text as well. She also gave me good maintenance recommendations at the end of the project. I don't often write reviews, but as a business owner myself. I wanted to say, everyone exceeded my expectations, so thank you everyone that took care of me. read more

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LONG REVIEW: Beginning to end experience - I researched A LOT of turf companies but this one stood out. It was super simple to schedule a consultation online and Quentin was our first in person experience. He was friendly and very knowledgeable about the products they have and answered all our questions. I didn't expect this but he brought samples of the actual turf so it was nice to get a physical fee for the turf we were selecting. The pricing is higher than most other companies but the turf is BY FAR the best quality that we saw. Big Bully makes their own turf so it felt very personal for them to take care of our backyard...and he wore PINK! Which I thought was a nice touch and another way to stand out. It didn't feel like he was trying to sell us anything. He just gave us the information and gave us space to talk it over. He left but actually turned around to come back because it didn't take long to realize this was a company we couldn't pass up. The day that we schedule turf day, we received a very thorough email about what to expect and how to prep. The next few days were for concrete (unrelated to this company) to dry so they were very patient and understanding and knowledgeable of that timeframe as well. The day of, the project manager, Alex, group text me with Quentin to touch base, introduce himself and make sure we were all on the same page. Another plus - open line of communication. Turf day was scheduled yesterday and was finished that same day. There were a handful of guys that worked in our backyard. This is where I dropped a star. They came around 8 and when I came home from dropping of my kids, I could hear their music blasting. I went out back to introduce myself and say hi. They asked me if the music was so loud but I didn't want to start off the day with that, so I said it was fine. It wasn't necessarily bothering me but I had to text my neighbors to check if it was bothering them. Doesn't seem like a thing I should have to even ask them to do. It should be known to not blast your music while you work that early in the morning. Aside from that, they were nice and understanding of my eagerness to know the process of how turf is put down. They walked me through the entire process. They were efficient and did an amazing job as you can see in the pictures. Added the star back because they noticed something I wouldn't have known would be an issue. The glare from the window was creating a heat spot on the ground that would be essentially burn the turf. They covered the windows as a temporary fix and Alex, the project manager, gave us some DIY recommendations as well as someone who can come out to tint the windows. We are really happy with the final outcome and the kids are even more happy. Thank you Big Bully Turf! I highly recommend and have already been telling everyone I know about Big Bully Turf! read more

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I received a response from the owner and not good enough. We should have been informed about the fence reflection and I have found others who had the same experience. All I have been offered is condolences and you have to pay. Certainly I will continue to warn people and maybe channel 10 has a story here. Have 2 others in my community claiming the same thing and I haven't even tried hard. read more

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Love, love, love my new yard! We couldn't be happier with how everything turned out. From our initial consultation with Jason, to his beautiful design which came to life, to Alex the production manager and his communication, to the end product, everything exceeded our expectations. I would highly recommend Big Bully Turf! read more

OK, I'm updating my review again. The installer from Big Bully Turf, who originally installed the turf, came out yesterday to check out what was going on with our turf. To say the least, he was shocked. Today, they came out and pulled all of the turf up. Pulled all of the weeds that were growing under the newly installed turf. The sprayed the ground with a special herbicde that was specially formulated for what he called "Coconut grass". Evidently, it is an invasive grass called "nutsedge". They also laid down weed cloth under the turf to help inhibit any additional weeds. At this point, it looks great! We'll have to see what it looks like in a couple of months from now. Israel and his crew did a great job in addressing our concerns. I think a prudent pre-install step would be to spray a strong herbicide where you are planning to install your turf. Hopefully, this will help inhibit weeds going forward. Also, make sure to push them and any other turf installer as to any post-install maintenance procedures and tools. Previous Review: Update of my previous review. It's been less than 2 months since install. We went on vacation for 3 weeks and came back to many, many weeds and a visably "bumpy" turf where the seams are clearly visable. While I understood there could be some weeds, espeically around the fringe of the turf, many of these weeds came up through the turf. In one area, the installation looks really bad. I called our contact last Thursday and he submitted a warranty request. I asked how long it would take to hear back from them and was told a couple of days. Well, it is Wednesday evening, almost an entire week since my request, and I haven't heard back from them. They do not communicate very well. I'm not sure I could reccomend them if asked. read more

Overall, it was a very frustrating experience. Please be aware of their score on BBB. I wish we would have seen it before signing a contract with them. The product itself is good, but the communication and company services are horrendous. Also know the quality of work will depend on the crew they send to your project. I found out while all crews have the same turf, they do not have the same materials. The first crew who originally completed our job used decomposed granite (DG) as fill which was not compacted correctly. DG is a cheaper material that really shouldn't be used for turf. The DG warped after rain and caused the turf to appear wavy. This is what started our warranty claim. Updating my second review (first one I deleted after they requested me to), we agreed to a date with an arrival window of 730 am - 9 am. The project manager did arrive at 9 am day of the project, but there was no installation crew. He explained the installation crew was on stand by and they were waiting for the fill to be delivered. He stated the delivery would occur between 10 am- 12 pm and they would begin work then. I had not received an update by 1148 am so I reached out to the PM. He said he would ask for an update which did not come until 119 pm notifying me the crew would be there in 30-45 minutes. I was concerned they would not finish that day and told him it's imperative they do as I was working from home that day, something my company frowns upon. He assured me they would be able to finish that day. The crew arrived around 215 pm and I took them to the back. I asked them if they were on stand by the whole time and they told me no. In fact they were pulled off a different project they were working on that day to come to our project. I knew something was wrong right away when I took them to our backyard and they walked away to call the PM. They told me they didn't have enough material and would be unable to finish that day. They also were surprised how bad the turf looked from the first crew. I tried calling the PM but received a text saying he would call me right back. That was the last communication I received from him through the project. I had nothing against the new crew as they seemed sincere and wanted to do a good job. They stressed they take pride in their jobs and would do a much better job than the first crew. They said they could be there the next morning and finish the project. While this was not ideal for my work and extremely inconvenient, I wanted to finish the job. I agreed and they showed up before the agreed time the next morning. The work the new crew did was night and day compared to the first crew. They made sure everything was flush and used the correct fill. They took their time to compact the fill the way it should be as well as align all edges. This crew is the only reason I am raising my score to 3/5. Mind you the PM did show up during the project. But once again he didn't let me know and did not make any attempts to talk to me. Instead he left after speaking with the crew before the project was over. We were pleased with the new installation crew and really appreciated their work. However, the company itself is a different story. Their sales pitch is good, but the communication is terrible. They lead us on so much through the process missing multiple appointment times. It felt disrespectful as I took off total nearly a week from work to be home during agreed to appointment times/installation. They did not respect my work schedule and provided terrible service for the most part. I am glad the final result turned out well, but I am dreading if I have to file another warranty claim. If you do, just know leaving a bad review is the fastest way to get their attention. read more

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Steve gave us the right amount of information without a lot of unnecessary sales talk. 25/4 year warranty, product made in Georgia, own installation crews, cooler to the touch, good permeability. Looking forward to a great result. read more

Big Bully Turf - Before... - Artificial Turf Near Me - San Diego, California

After recieving many calls trying to sell the project and agreeing to use their service, plus paying a deposit, they stopped communicating completely. The work was to be done at an apartment with tenants and I needed a tenative schedule and timeline to share with the occupants. After numerous calls leaving messages asking for a call back I finally reached out and informed the saleperson I was cancelling the job. I recieved a call, with a demand for an additional $3500 and they would start the project. I asked for a guarantee in writing that they would show and they refused. After reading the reviews on TrustPilot, this seems to be a common occurence with this Big Bully Turf. I will not be using them any further. read more

Big Bully Turf - Artificial Turf Near Me - San Diego, California

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I had 3 estimates for about 1,150sf of 1-1/2 turf to be installed. There estimate was $19,000.00 more than 2-1/2 times the next lower bid of $7,200.00. I call that a Rip Off outfit in my book. read more

Saw them at San Marcos Spring Fling and since the house we just bought in Murrieta didn't have a backyard but a decent sized front area and we have dogs, I wanted to look into turf that made our new place more like a home than a townhome. Adriane met us at our Murrietta home for the consult. He had to be a little late due to some car issues (but we were also running behind lol) but he made sure we were aware. I don't answer my phone for calls for numbers I don't know, so he made sure to call a couple times. I appreciate that notification. Once we were all together, Adriane was super friendly (especially with my new puppy ), professional and really knowledgeable. He thoroughly explained the details of the turf, company and the process of the installation. He made it really easy to understand everything, which is great because my mind has been mush from the exhaustion of buying a new home and the process of moving. He brought samples of the 2 products and explained the different layers and the details put into them. They're not ones you get from Lowe's or HD. The owner specifically made the turfs and they looks great! They have the California Natural, which looks like a darker green with flecks of light brown to mimic natural grass, and the Brilliant Turf, which has brighter greens with much less light brown. Both are fluffy and lush and look amazing! Honestly made it harder to choose between the 2. Initially did want the California Natural but when he put them in the sun, I had to go with the Brilliant. We were already getting a deal of 20% off from the Spring Fling but Adriane was adding another deal of 5% off if we did a same day purchase/deposit (which we did because I liked the product and customer care). Just FYI, minimum purchase is $2550 if you go with them. They do offer payment plans which was also a nice touch. Roughly 12% for 15 years is what we went with but you're welcome to pay it off sooner or lower the amount of years for the loan. Overall, great experience so far with this company! read more

This will be our second home we are having Big Bully Turf install turf in! Had a great experience today with Darin for our turf consultation. He was very thorough and patient to answer all my questions. He measured all the areas and gave me an estimate of two different options on site. We are so excited to move forward and have them do our backyard and front yard!! read more

Upon my recent contact with Bully Turf customer service, the issues we had with our turf have been addressed. Once they heard what the issues were, they stepped up to help. Bryan was very helpful and communicated in a timely manner with information as to why we had the issue. The quality of turf is excellent and looks natural, which is what we wanted. Bryan, thank you for your help. It is much appreciated! read more

have grass coming up. I tried to call them no response they pressured me into signing and when I tried to cancel, they refused to let me cancel. read more

We were very pleased with the work completed by Big Bully Turf. In 2024 we hired Big Bully Turf for a backyard project at our California home. The project involved a patio, walking path, edging and artificial turf. This year we hired Big Bully Turf again to complete a backyard project at our Phoenix, Arizona home. The project involved a paver patio and artificial turf. Big Bully Turf did an excellent job on both projects! We enjoy our backyards in California and Arizona so much more since we had these projects completed. The Big Bully Turf team was professional, efficient, and knowledgeable The turf and paver patios look amazing and completely transformed both spaces at our California and Arizona homes. Big Bully Turf communicated well throughout the process and made sure everything was done right. They ensure everything was cleaned up at the end of each day and kept all material staged in one area. I highly recommend Big Bully Turf for the quality work and great customer service! read more

I had a horrible experience And never even got a quote. I had an appointment at 10 AM, But at 9:45 AM I received a text from Lucas saying that He was running a " Little behind" And he would call me as soon as his current appointment was finished. At 11:16 AM I received another text from him telling me that he was on his way and that he was an hour and 15 minutes away. Now I wouldn't mind if he was 20 or 30 minutes late. But 2 1/2 hours??? That's ridiculous! I asked him what happened and he told me that his first appointment was an hour and a half away from me. I told him to cancel that appointment and I called the company. I explained the situation to them and I also reminded them that they sent me an email with a YouTube link to a video from Carla, The owner, In which she says, they will show up on time and professional https://bigbullyturf.com/appt . Well, He didn't show up on time and the communication was very unprofessional. I was also told that they were going to escalate my concern and I could expect to receive a phone call on Monday. Monday was three days ago. Thanks a lot for wasting my Friday morning. I had plenty of other things I could have been doing, but instead, I was waiting for you. read more

I am so happy that I went with Big Bully Turf. The quality of the material and the preparation and care they took in the install was phenomenal. They don't just slap down some turf. It's a very complete preparation under the turf to ensure years of worry free beauty. The crew who came to do the install were awesome , very professional and very careful with some electrical lines that I had. I didn't have to worry about anything. I highly recommend this company for anyone who wants gorgeous results. read more

Big Bully Turf - Backyard deck with turf. - Artificial Turf Near Me - San Diego, California

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The whole process was very smooth and the communication was great. Project was completed on time and the install team was very respectful.

Great Sales Pitch, Very Limited Warranty in Reality We chose Big Bully Turf after a confident sales presentation and reassurance around their long-term warranty. During the sales process, the terms and conditions were described as "standard" and not something that required special attention, which gave the impression that major issues would be supported if they came up. After installation, our turf developed burn damage caused by reflective sunlight -- a known issue with artificial turf installations. Only after raising the issue did we learn that this type of damage, along with most environmental and exposure-related issues, is specifically excluded from the warranty. When we reviewed the written warranty more closely, it became clear that the 25-year material warranty is extremely narrow, covering only rare manufacturing defects that are difficult to prove long after installation. Most real-world issues a homeowner might encounter are excluded. We raised concerns about the disconnect between how the warranty was presented during the sales process and how it is actually applied. The response relied entirely on the signed contract language, and the only option offered was a paid repair, with the issue otherwise considered closed. While this may be legally defensible, it was disappointing from a customer-care standpoint. My advice to future customers: read the warranty exclusions carefully and don't rely on verbal assurances. If coverage for common issues matters to you, make sure it's clearly spelled out in writing before you sign. read more

We had Big Bully come out and install a patio, retaining wall and irrigation. Everything was perfect until we had an issue with the irrigation and we don't know where it is coming from. We reached out to their customer service who was very rude and not helpful in the slightest. They wanted pictures and videos before they would send someone out. If it's under everything how do you take a picture or video of that? We had other work done in the back yard so they won't come and find out if it's their issue or not. Oasis the other company that did work in our backyard has responded to every question that we've had and been super helpful. I would recommend Oasis over Big Bully any day of the week. read more

The company is great. Dont trust the haters and poor reviews. Remember ANYONE, not real customers can post. Lauren was wonderful with setting up the appointment, design, turf selection and even helped me design specific areas I wanted to do. Knowing that I will be adding an ADU in the future, we designated the area where I wanted turf and pavers inlays. Brittany the project manager was also great. She was there at the start of the work, walked me through the care instructions, warranty, and made sure the project was good before it started. Even after install, they continue to check in. Highly recommend Big Bully San Diego. read more

Big Bully Turf - My new turf designed to my specifications. - Artificial Turf Near Me - San Diego, California

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Great experience with this company. Sales person Will was wonderful and made things so easy. The crew led by Ivan was absolutely great and worked very hard to make our front and back yard look perfect! Alex the Project Manager was very attentive as well. Would highly recommend this company for your turf needs!! read more

Not sure who it was they sent over but the guy's attitude and arrogance cost them a sale and their reputation. Rather than measuring the backyard and front yard he simply threw out numbers. He did not give me the same quote I was originally told. In fact, he laughed when I told him the original quote and asked who gave that to me. He attempted a high pressure tactic for the 37% discount that was also offered, telling me he'll give it to me but only if I sign immediately. The guy did not seem reputable in the least. His attitude ruined my day so he got 1 star. The product might be good but if the face behind the product makes you pause... it's best to walk away. read more

Front and back yard looks amazing! Couldn't be happier with the outcome, can't wait until rest of landscaping is finished to see the final outcome! Are sales rep Daren was very professional and explained everything to us. The install crew did a great job and cleaned up well after they were done. My neighbors are shocked because the turf looks like real grass! You can also tell the difference when you walk on it vs other turfs out there. I'm excited for my kids to enjoy there new backyard read more

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Wow wow wow! What a great job! We need this for the side part of our yard! Heriberto is very professional! Great company! read more

Big Bully Turf - What a beautiful job! And Herberto and the entire staff was amazing. We highly recommend this company and our puppy loves it! - Artificial Turf Near Me - San Diego, California

I have used Big Bully Turf twice to remodel my yard with beautiful turf and large pavers. I highly recommend this company if you are considering a yard remodel. The staff and all the workers were professional and very informative. Love the final outcome! Thanks read more

We chose Big Bully despite being significantly more expensive than others because they stated their product and service was better. Neither is true. We installed turf at the end of January 2026. We were told they would prepare the ground with supposedly several different materials and spray for weeds, however, we had weeds growing immediately and throughout the entire area. We of course contacted Big Bully, they said they could fix it for $10K!!! They basically said they would redo the project the right way. When we asked why we had to pay to fix it, they stated that we signed the contract which says we are responsible for weeds. We never imagined that weeds would immediately grow everywhere after they supposedly sprayed for weeds and prepared the ground with several layers of material. They clearly did something incorrectly. How do we even know they sprayed for weeds?! They did not offer any other solutions, other than paying them $10K to redo the project presumably the right way. We are left with a lumpy back yard with weeds growing out of our turf. I am embarrassed to have chosen Big Bully and to have believed their advertisements of quality and service. They do not stand behind their service or product. Don't be fooled by them. read more

My turf installation went very well! Workers were awesome! Cleaned up everything. The top of yard looks like a new area!! Beautiful. read more

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I chose Big Bully Turf because of their reputation for quality work, and they absolutely delivered. The installation crew was extremely organized, professional, and hardworking from start to finish. They paid close attention to detail, kept the job site clean, and clearly took pride in their work. The quality of the installation really shows. I was so impressed with the process and the final result that I even made a YouTube video documenting the installation. I'm very happy with my turf and would highly recommend Big Bully Turf to anyone looking for top-notch results. read more

Big Bully Turf - My finished front yard - Artificial Turf Near Me - San Diego, California

Best Turf EVER! Dog people-friendly super soft. Durable nicest Turf my dogs have ever peed on. They absolutely love it. Four Huskies can do a lot to grass or turf. Just her stands the test of time my dogs live on this stuff read more

Big Bully Turf - Artificial Turf Near Me - San Diego, California

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In all relationships, personal or business, communication is the key to success. That being said, this review would be entirely different had the communication been better between all parties involved from the beginning. I don't think there's anything seriously wrong with the company, just that the communication could be improved. What's discussed and promised by the salesperson when the contract is signed, does not seem to be conveyed accurately to the contracted workers doing the job. Part of the problem is that the salesperson may not truly know what can or cannot be done by the workers. So, when the workers arrive, they alter the plan based on limitations that are out of their control. The problem with this is that they fail to report this issue and obtain approval by the home owner before proceeding any further with the project. Not sure if it's because they are trying to get the job done in a timely manner, which is something that is promised by the salesperson, or that they were not informed of the details of the plan from the beginning. Either way, this was the crux of our issues with this company. We were promised one thing, but the workers did something different. It's almost like they work independently from the company, which should not be the case. Luckily, after reaching out to the Project Manager, Britney (who is awesome BTW), the various issues that came up, were eventually resolved. But, it resulted in a 1 day job turning into a 3 day job. Still, even after all the miscommunication that occurred, we are happy with the results especially considering the cost of everything in the end. Had the communication been better, and we been informed of changes before they occurred, our experience would have been different and 5 stars would atop this review. read more

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We have a pretty intricate project near a canyon and wanted turf instead of grass to avoid the maintenance. After seeing other turf products that look and feel very plastic, Steve came out and showed samples that were much different from other products we saw. It looks realistic, didn't get hot in the direct sun and he showed us that water drains through quickly. Steve worked with us on pricing options and has been very responsive. We are excited for the great look, functionality and to use our yard! read more