We've always had good service with Charlie's Tropic, so I'm mystified with all the negative…read morereviews. As evidence, we've had them do semi-annual service for our central AC/heat system for at least the past 15 years. We just had that service today, and our 18-year old system, though aging, is still going strong. That's way over the average life expectancy of an AC unit in Florida, which if memory serves is about 13 years. I guess they're doing something right!

FIRST - we're located in Jacksonville, Florida. Not sure why my profile is stating elsewhere…read more Charlie's team previously did great work with coil and duct cleaning for our AC. We gave them a 5 star review. We want to take that back. Because of this great experience, we used Charlie's Tropic for our home office. Chris Johnson came out, gave us the sales spiel. Assured us that what he could do what we wanted, an AC unit that controls humidity and leverages cool to dry capabilities. Understand, we are warranty fiends. EVERYTHING we purchase above a certain monetary amount must have a solid workmanship warranty, to include money back guarantee if we don't love it. EVERYTHING. If it doesn't, WE DON'T GET IT. MANY times during this presentation, we asked about this AND the humidity control, which is VERY important. He promised a money back, one year customer satisfaction guarantee. We've had humidity issues, leaky AC (they say that ALL ACs leak, it's completely normal, btw) They've been out 3 times to fix said issue, always finding something that wasn't installed correctly. The closet that they put the AC in doesn't close around it. They didn't measure the unit to fit, saying we can rebuild our closet AFTER installation, or have no door on it at all. As this is my workplace entry, this is an eyesore, not an answer to THEIR problem. SITUATION 2: This one's a doozy. On Nov 21 21, a worker was sent into our attic space to inspect the vents to see what was wrong with the AC. HE SAWED THROUGH 5 LOADBEARING TRUSSES, and cut into the wrapping on live electric wire. He provided Chris Johnson photos of the cut trusses. However, no one told US. My husband tried to find where the humidity was coming from himself, crawling around around 12/15, and discovered these cuts. He sent a video of this to Chris (our POC) immediately, to which Chris then replied "it is mindblowing that someone cut that." However, the next time that Chris & team came out shortly after this, he showed us the images that the man had sent him ON THAT DATE of what he had done and sent them to us via text. We finally involved the owner Charlie, also a bad experience. We had an appointment (solid time, no window) for Charlie and his contractor to come. Charlie was 45 mins late, while his contractor was an hour late. Again, we are not living at the home, so this is time away from work and life for us. No apologies for being late. Once his GC arrives, he went through the obvious structural damage in the suite, stating that the damage was already there. We have many witnesses that can confirm against this. We also had a structural engineer inspect. He went through EACH item, to include the attic, and said "cutting trusses alters the load path from the roof to the foundation of the structure which will result in structural damages such as moved walls, cracked ceiling and drywall, and possible structural failure of the home." Charlie's GC didn't even enter the attic, and had a plan without even attempting to survey the trusses. Charlie and his GC tried to minimalize the damage. When trying to get this issue handled effectively, Charlie told us to contact the dealer about the AC unit leak, and his insurance would handle the claim for the trusses. His insurance DID contact us-wanting US to pay the damages, then they'd pay us back, or use OUR home insurance to pay. We're done with this company, completely. AC still leaking, house still shifting. Charlie's answers to the humidity? Seal the air leaks into the home. THIS COMPANY is the reason we have more unsealed leaks. We contacted Beth, as we want to collect the money back guarantee. She sends us to Chris who states, "sorry, you don't have a warranty", and provides us a contract we didn't sign. We have asked Chris to send us all documentation that we signed. He has not, nor is he communicating with us any longer. We are now seeking legal counsel.

I've used Thigpen services for approximately 17 years. Purchased three units with my personal,…read morerentals, and business during that time. However, I will no longer use their services. My residential unit had malfunctions and on two different occasions their Sales Manager was supposed to give me a call for an estimate but he never called me. The first time it took him a week to give me a call after seven days but I elected for repairs. A few months later after another issue, I had a leak. The Sales Manager came out and gave me a quote. I called that Sales Manger and the company several times and they never returned my call. Therefore, I went with another company. Totally unprofessional. Proceed with caution!!!

Very professional and thorough. Technician answered all my questions and explained how my AC unit…read moreworks. Signed up for the maintenance plan at a great price.

They are very thorough and make sure all is working properly before they leave. I would highly…read morerecommend them for your a/c service needs!

Tim was great no charge for my service call ...and fixed my ac right up..thank god I have air ....read more

Being native Floridians we know inherently the importance of A/C year around. That being said, the…read moreservice company you choose is also vitally important to our home's comfort and our family's well being, Supreme Air Services and Francis M. are that company and more! We have an upstairs air conditioning compressor and central unit that separate from the one downstairs unit. This unit is 1 year and a few months old and had been an ongoing issue partly due to previous HVAC service company ineptitude. We were thrilled when the owner promptly returned our call and came out to the appointment 2 hours early (of course calling us ahead). He handled our issue with professionalism and promptly! What a breath of "fresh air" in the HVAC industry! We highly recommend 5 stars +!!!

Supreme Air Services was contracted by my home warranty company to repair my central air system…read more Tech came out, troubleshoot system and couldn't find the issue. System blowing air out like the fan is on, not cold air. Called warranty company back and explained a/c is still not working properly and that my home was up to 80 degrees inside, so I put a window unit in. They said supreme air has to be the one to come back out. I called Francis at supreme air to see when he would come back out. He stated I could " call a major ac repair company, pay their diagnostic fee, tell me what they find and I will repair that". I called Choice Warranty back and requested a new company to come out. They said that it would have to be Supreme Air for the second visit. Supreme Air told me they would be out today, Tuesday the 4th. He told my warranty company the same thing. Spoke with him moments ago and he stated he can't come out until Thursday, the 6th. 2 weeks with a/c not working properly and I'm stuck with this company unless I pay out of pocket. I would highly recommend choosing one of the "major" a/c repair companies in the area.

I have never had such a great experience with a company! After struggling with other AC companies…read morefor over a month to repair my AC unit, Tempcore made it happen! Sonia the dispatcher was personable and kept me in a direct line of communication when a problem happened with my Home Warranty Company. Joshua, the technician, was knowledgeable and was able to problem solve the issue with my AC! He actually found the real problem that another company over looked! The pricing I felt was very fair and didn't walk away feeling like I was nickeled and dimed. To top it all off they are a local company! They have earned my business in the future. Quick response time. Only thing is I wish they had weekend hours but the quality of work was through the roof!

Apparently you cannot give ZERO stars for the non-existent customer service Tempcore exudes. They…read morewere recommended by my home warranty company. I set a time & date to fix my AC on Friday. I called and left them a message to confirm the time & date on Friday of my appointment. I never received a response. I called them Monday morning and left a message to confirm the time of my appointment. I emailed them Monday morning. It is Monday afternoon, I have had absolutely NO RESPONSE WHATSOEVER from them.

I have now used Air 10 three times. I have been very impressed with both the people and the job…read morethat they have done. Billy is the one who did the work. He is very knowledgable, quick and nice to work with. He has always been very fair and quick. I have needed to use a number of HVAC places in the area, and I can tell you that Air 10 is by far the best. I should also do a call out for Kelly in the office. She has always been very quick and nice to work with on everything that I have ever interacted with her on. In short, they are a great company and team.

WORST COMPANY EVER!!! we had the terrible experience of having the "Boss" of the company coming…read moreover to fix our A/C in a RUSH! Tried to mansplain how fuses get blown, and then falsely accused us of tampering with the thermostat. We tried explaining thats not the issue and he said with his "25 years of experience" he knows what the issue is, as he tried to rush out the door after only being here for 7 minutes claiming he fixed the issue WE FELT NO AIR, he claimed thats because "we're four feet tall so we wont feel air". Crazy sentence to come from a man who must be 5'6 on a good day. THE AIR NO LONGER WORKS!!!!!!! we had to contact a different company!! WORST SERVICE!! WORST BOSS!!!

Richard was my service tech. The owner of the company came out first to over the holiday weekend on…read morean emergency call. He was quick and efficient and assessed the problem. They scheduled me the following business day. Richard was very respectful. Make sure everything was running properly made sure his boots weren't tracking mud in my home was very polite. It was nice to receive a handshake that felt appreciative, respectful, and kind. I just can't say enough. It was a breath of fresh air and cool air. Thank you Richard

AC broke and it was almost 90 in our home. They went above and beyond to take care of things for…read moreus. Raymond was awesome and did a great job to explain what happened and what needed to be fixed. 10/10 highly recommended.

We had an emergency plumbing issue with a clogged sewer line…read more We called Fenwick Home Services as we have done several times over the past. They immediately put us on their schedule within 2 hours Dale our service tech, presented himself very professionally with a courtesy call 15 min before arrival. He estimated the job quickly and we were pleased with the price. To our surprise, he was finished clearing out the line and testing, it thoroughly in just under an hour! When I said thank you, he said, "you are so welcome, I am just a man trying to take care of my family." I am so grateful for his help, as my husband is 78 and tried to do this himself, but wound up in terrible pain from leg cramps. You can trust that the prices are fair, and they will do whatever it takes to solve the issue and keep the customer happy. This job was beneath our 100+ yr old house, why I didn't take pictures. THANK YOU, DALE AND FENWICK HOME SERVICES!!

Quickly came to help when my air conditioner went out on the 4th of July, the fix was a little…read morepricey but it was industry standard for an emergency call and got it fixed quickly and effectively