I ordered seasoned fries, they were wafer cut fries and were good. I was craving greasy food and these hit the spot. It was a lot too a great value to share. Service was okay ordered and picked up. I asked for ketchup however not sure if he heard me s he went back in to kitchen. Ambiance it's order and pick up then can sit in hall area table chair seating. read more

Big City Chicken - Box fries - Chicken Shop Near Me - Chicago, Illinois

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Recently grabbed Big City Chicken at Navy Pier with a friend, and overall it was just okay. For about $26, I got a chicken sandwich, lemonade, and waffle fries, which felt pretty steep for what you get. The chicken sandwich itself was pretty disappointing not much flavor and definitely not worth the price. My friend said "he'd prefer McDonald's chicken over it". The only reason this isn't a one-star review is because the waffle fries and lemonade were actually really good. But when the sides are the highlight, that kind of says it all. For nearly $30, I'd rather go to a sit-down spot on the pier and get more value for my money. Probably wouldn't come back here again. read more

Big City Chicken - Chicken sandwich waffle fries and lemonade - Chicken Shop Near Me - Chicago, Illinois

Fun little place to have chicken sandwiches Fries and chicken patties are nice and crispy read more

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The worst airport food. The buffalo chicken sandwich was dry meat, non crispy breading, a tiny squirt of hot sauce that added almost no moisture or flavor, mainly just dry bread, no blue cheese or any other topping other than the 1.5 tiny pickle chips. It was so low quality, just the dryest low flavor nonsense I have had in an airport. Boooooooo! Almost 20 bucks for that abomination. Also, the kiosk was glitching and took forever to order and didn't print a receipt. read more

To be honest, my family wanted to try this because we were very hungry, but we ended up waiting a while for our food. We followed up on it only to be told that they were calling our name and we weren't doing anything about it. We were right in front of the counter, patiently waiting for our order to be called and it felt like they were accusing us for not listening or hearing them and just letting time go by. So we were understandably upset, but it felt like they were just blaming us. We asked for a refund and they gave it to us, but I didn't like the worker's and manager's attitude about the whole situation. Couldn't rate the food, service was pretty horrendous, and ambiance is equivalent to that of a cafeteria. Don't expect any good service if you come to this specific location. read more

I never order chicken strips for myself, but that's all the kid wants. So i find myself sampling chicken strips every now and then. These are some of the better chicken strips I've had. Do get them they are fresh crispy and surprisingly moist. It took a while to get them, but like they say... good things come to those who wait. It was a busy weekend at the navy pier, so seating took some planning. read more

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Food literally doesn't look the same as the menu and bland taste. Don't waste your money.

$15 for four tenders and fries...and then they tell you one sauce cup is 50 cents. Pathetic.

Absolute trash place. Chicken tenders are like sparse long nuggets with very little meat. Fries were reheated n all stuck together. Trust me, don't eat here. Hoping it'll let me leave a picture I took. So terrible. read more

Big City Chicken - Fries burnt and then re-heated. Spit out the chicken. Worst thing I've ever ordered in my life. - Chicken Shop Near Me - Chicago, Illinois

Their chicken sandwich was the worst one I've ever had. I tried the hot and spicy... it was hot and bland. They just dumped Franks hot sauce on top rather unevenly and called it a day. There were pickle slices and some Mayo. Called jt a day. Don't. Just don't. Just pass this place by. read more

Big City Chicken - Hot n spicy chicken sandwich - Chicken Shop Near Me - Chicago, Illinois

The meal is delicious. Wasn't planning on spending $17 for a chicken sandwich and fries with soda but it was delicious, fresh, crispy and spicy! I loved it! The service was subpar. The cashier should have been friendly but maybe she was hungry, overdue for a break or the music was too loud but whatever the case, I, as a customer, just want to order without having to repeat myself not twice but three times and if she was having a hard time hearing me than she should also speak up because I couldn't hear her either and had to ask another worker to check the register for me to see how much I owed. Luckily this sandwich was scrumptious. Would I come back? Yes! read more

Big City Chicken - Hot and spicy chicken sandwich with waffle fries. - Chicken Shop Near Me - Chicago, Illinois

Overall: Quality chicken sandwich for one of the better meals at the Pier. The good: Hands down one of the best fast food chicken sandwiches I've had (granted, I haven't had Popeye's). Thick cut of chicken that is breaded well, and comes with my favorite buffalo ranch option. The buns were great as well, and the sandwich as a whole is pretty large. The waffle fries were also a huge plus and were seasoned well. Truly one of the better options at the Pier for a quicker meal. The not-so-good: Pricey, but at least we were full and happy. Long wait time too, probably about 10 minutes (after ordering, which took another 5) during peak dinner time. Food: 9/10 Atmosphere: N/A Service: 7/10 read more

I would rate it lower if it was possible. The chicken was lukewarm the fries were not hot and they were flaccid. The chicken also had a leather type texture I will never buy from this place again I spent $65 I was very disappointed and didn't have time to go to another place to pick something up to eat. My whole family was very disappointed. I will make every person I know aware that if they fly through Chicago Midway never to buy from Big City Chicken!!!!!! I had to go back to the counter because my grandson ordered Fry's with bacon and they didn't put the bacon in they were just going to throw some bacon on top of the already wilted fries and I directed them to give us some fresh fries with the bacon. read more

Let me preface this by saying I didn't even try their chicken lol. I was hanging around Navy Pier and looking for something to snack on. I looked at Big City Chicken's menu and ordered seasoned waffle fries with a side of cheese. So overall, taste is ok for both the fries and cheese but the fries really were just over cooked and crunchy to the point where I felt like I was eating potato chips. Not bad if they were actually chips, but not great for being fries. read more

Big City Chicken - Seasoned waffle fries and cheese - Chicken Shop Near Me - Chicago, Illinois

Good product, terrible service. Unfortunately, the staff was too busy jawjacking, ignored myself and another customer for what felt like two minutes before they even acknowledged us. At that point the service was still poor. Crispy barbecue chicken sandwich was good, waffle fries were OK. If I hadn't waited til 2 in the afternoon to finally eat, I would have walked away. read more

Really slow service. Chicken was fine. Fries were meh. Rough showing. My 8 year old was very happy. read more

To their credit, they did warn me at the register that the bone-in chicken was fried fresh to order and would take 25 minutes. I had a sleepy toddler in my arms so I opted for a boneless chicken sandwich. I should have realized that of course this meant that that chicken wasn't going to be so fresh, and it was kind of soggy and disappointing. With some blue cheese and hot sauce it still wasn't bad, but not the chicken I had been craving all morning. read more

Not too shabby, and certainly a tight menu featuring some decent price points for their offerings - especially considering their location in the middle of tourist-rich Navy Pier. Big City's Plain Crispy or Crispy BBQ sandwiches are $5.99. A 2-piece box of original or spicy chicken is $5.49, 3-pieces are $8.49 and an 8-piece comes it at $22.95. (Please note the prices on their current website are several dollars less than those posted at Navy Pier - so plan accordingly). Sadly, their much-ballyhooed "Hot & Spicy Chicken" sandwich, $6.49, falls woefully short on heat and crispness. While the large, unseasoned chicken breast had a slightly salty crust, the only heat and spice comes from the nuclear-colored red hot sauce that was slathered on top. If I had to guess, I would say the sauce was a 80/20 mix of Frank's Red Hot Sauce and plain Tabasco. Unfortunately, it's the massive dollop of blue cheese mayo that completely masks any spice or heat meant to highlight the meat. Hat's off to the crew for their super soft white bun selection - perfectly steamed and hefty enough to sop up some of that extra sauce and mayo. The lone slice of hamburger dill pickle on the bottom of the breast were pretty much an afterthought. Also, adding cheese to any sandwich was not an option - bummer. Plan an additional $3.99 to make any entree a combo, which includes a tray of nicely-fried shoestring fries and a 16-ounce fountain drink. The $4.99 Root Beer float was 16-ounces as well, but was heavy of pop, but super light on ice cream. If you wander off Navy Pier still hungry and you're still jones'ing for a truly spicy chicken sandwich, head to Do-rite Donuts & Chicken shop directly west on 233 E. Erie St. If you ask nice, they'll even put your amazingly flavorful and spicy chicken breast on a perfectly glazed donut. read more

Big City Chicken - Big City Chicken's Hot & Spicy Chicken Sandwich, smothered in a spice-killing sea of blue cheese mayonnaise - Chicken Shop Near Me - Chicago, Illinois

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Best chicken in Chicago! Fresh, hot and tasty. Love crispy waffle fries. Worth the wait and price. Regular diner who lives 1 block away. Neighbors discount would encourage frequent visits like some other restaurants in our neighborhood. Increase menu offerings like coleslaw, fried okra or onion rings and caramel cakes. read more

Not a bad place to get a snack around the navy pier. The food takes awhile to come out, so be weary if you're trying to find a quick bite to eat before a cruise or something. The chicken sandwich was good, it's quite similar to chick fil a or McDonald's chicken sandwich, but of course more pricey. The fries are really what stood out to me. They were seasoned well and super crispy. I enjoyed the amount of fries they gave as well! Overall not a bad place to get some chicken if you're hanging out at navy pier. read more

Big City Chicken - Waffle fries - Chicken Shop Near Me - Chicago, Illinois

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I was recently at the SOFA Showing at the Navy Pier and I had read an article regarding this newer restaurant so I thought I'd try it. I have eaten at Frankie's Pizza and Big Bowl Express so I knew Big City Chicken would be just as good. After reviewing the menu, which I found to be very easy to understand. There are several types/sizes of order you can choose from. Matt, General Manager, very personable, had took my order - 3 piece meal with fries. Matt had advised me the order will ready in 10 minutes. Each meal is cooked to order - this eliminates any dried out pieces. Within the time frame, my meal was up. OMG - the chicken was done to perfection with crispy skin and the meat was very juicy - not dried out. I couldn't eat the skin fast enough, it was just so good. The fries were seasoned just right. After eating the three pieces and fries, I was completely full. I would highly recommend this restaurant and looking forward to my next visit. read more

Big City Chicken - Three pieces of chicken with fries - Chicken Shop Near Me - Chicago, Illinois

The strips were a bit short and small but they came with fries which were pretty good. They have a good juicy taste and the batter breading had a good crunchy seasoned taste. They seemed pretty fast, but be mindful when in the summer (which is when i went) as sit down tables are communal and it gets busy around lunch time(s). I'd very much recommend trying this place for tenders as there's also a great deal of things to do as a tourist in that area. read more

Big City Chicken - 5 Piece Chicken Strips with fries - Chicken Shop Near Me - Chicago, Illinois

I was visiting the navy pier and just wanted a quick bite to eat, this place was crowded and food looked really good. Food: I ordered the Chicken BBQ sandwich with fries and drink and it was like $12. There was a lot of fries in the basket but I'm not a big fan of skinny fries. The sandwich was very small, very poorly put together, it well sort immediately. It was two chicken strips with barely any bbq sauce in there. The place is over priced for poor quality food. I understand it's fast casual, but disappointed. The fries and soda was like $4 to add a combo. Very small cup for a fountain drink. read more

Big City Chicken - BBQ Sandwich - Chicken Shop Near Me - Chicago, Illinois

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I know there are a lot of bad reviews, but I thought the chicken was good. We got the Spicy Sandwiches with fries. The spicy came with hot sauce, blue cheese, and pickles. It was a large sandwich - and very hot (temperature-wise) and had a nice spice. The fries were fine - they were the very thin kind. I agree that service is a little hit and miss and odd to all order under one of the three restaurants, but to me it was about the food, and I liked the chicken. read more

Big City Chicken is a Lettuce Entertain You option at Navy Pier. The menu has a Lettuce Entertain You vibe but other than that you won't have a typical Lettuce Entertain You experience. The food isn't bad and orders come out quick, although our fries were served warm which was surprising. Given how busy the place was I'd expect that each batch of fries gets served before even having a chance to cool down. The customer service experience is lacking at Big City Chicken. On our most recent visit my boyfriend wanted to collect his LettuceEats points for our purchase. The cashier's initial response was that they don't do that there. When my boyfriend questioned the odd response the cashier went to speak to another staff member who helped the cashier but also used my boyfriend's LettuceEats points to pay for our meal instead of adding points to his account. The next disappointing interaction was when we went to get our drinks. We ordered a large Diet Coke with no ice and a regular size Diet Coke with ice. The first drink given to us was a regular size drink with no ice. We tried to explain that wasn't what we ordered but apparently the ladies knew better then we did. We ended up walking away from the counter with large and regular size drinks, both with no ice because at that point we were tired of dealing with employees who are so busy doing their job they don't have time for customer service. Needless to say this is one Lettuce Entertain You location that we won't be returning to. There are too many other options on the pier to spend our money at. read more

At the Navy Pier...like a tourist and looking for a quick yum bite while walking around...Big City Chicken. Thank goodness for you.. Devoured their hot and spicy bleu cheese chicken sandwich. Spicy and very tasty. If I didn't have a fancy dinner planned later, I would've loved to try their spicy fried chicken too. Out of all the quick eat establishments here, this sandwich stood out to me. read more

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Absolute worst service I've ever experienced. Staff screaming at patrons "don't order fountain drinks" after they've already placed their orders at kiosks instead of placing a sign marking it out of stock. Then informing patrons they're out of ranch once orders already been placed. (Not replacing and charging you anyways theft) When I approached the staff member and told her to place size because yelling no fountain drinks every 3-5 minutes doesn't work for people who already ordered. She became hostile and said that is why they were screaming it, then repeatedly told me to go somewhere else. When I had already ordered. Eventually manager walks in, during the middle of exchange I ask him if he's the manager to which he says he is, I explain the situation and he simply walks away. Doesn't even respond. At this point I needed to walk away the order was then thrown at my wife and no alternates were given for the missing items. Disgusting customer service, and of course their website has no where to file a former complaint for this borderline animalistic inhumane behavior displayed today. read more

I was craving fried chicken. It hit the spot but it wasn't as crispy as I hoped for. The flavor is alright too, nothing unique I would say. I had the fried chicken and waffle fries. The waffle fries are crispy though. read more

Big City Chicken - Chicken Shop Near Me - Chicago, Illinois

It says they are open until 10p, but at 6:30 they were cleaning up & doing closing procedures & I was told they didn't have any bone in chicken. Can't they fry some up? It is a chicken place & they still have 3.5 hours to go. Anyway, the service was terrible, lots of bad attitude. Needless to say don't eat here. read more

Big City Chicken - Chicken Shop Near Me - Chicago, Illinois

Big City Chicken is tucked away in the Sahara desert of culinary options that is Navy Pier. Don't be discouraged by what you might have heard about the lackluster options at this tourist trap or the subpar Big Bowl Express next door; Big City Chicken is an food oasis at Navy Pier! Food: We ordered the the spicy fried chicken, crispy BBQ chicken sandwich, fries and Sriracha mayo dipping sauce. The spicy fried chicken had a spicy powder that gives it a nice kick. Both chicken options came out hot and crispy as if they had just come out of the fryer and were delicious. The fries were crispy outside and fluffy inside and are "super-sized" according to my girlfriend. Perfect for sharing with another person or hogging to yourself if you really like potatoes. The Sriracha mayo dipping sauce was great on our spicy fried chicken but also went well with the crispy BBQ chicken sandwich and fries. Service: Service was excellent and quick. The only thing I would change is to add a ketchup pump so you don't have to ask someone behind the counter for those tiny single serving packets of ketchup. I will definitely come back and would recommend this place as a quick casual bite if you're hungry and at Navy Pier. read more

Big City Chicken - Menu - Chicken Shop Near Me - Chicago, Illinois

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Visited the airport location and was seriously disappointed. Of course just about everything at the airport is a horrible value and this was no exception. There was a kiosk option to order, but the kiosk lacked any options to customize the order (removing items from a sandwich). The items pictured on the menu were very different from the actual item received. The only reason a place like this continues to stay in business is because consumers have few options. In addition to the kiosk that wasn't complete, and the sub-par food quality, it took 3 tries and about 10 extra minutes to get the order right. It's unfortunate that this is considered acceptable by any business because it's definitely not. read more

Big City Chicken - The actual sad looking sandwich received that was maybe half the size of the one pictured on the menu. - Chicken Shop Near Me - Chicago, Illinois

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What was the hype about? Ordered the original chicken sandwich. Can't believe they charged almost $12 for the plainest sandwich I have ever had. Chick Fil A and Burger King have better. read more

Their chicken is crispy and tender. If you are looking for chicken patty sandwich this is the place. The people who work their is super nice. I ordered an original chicken sandwich then when I went to get the order they gave me fries I told them I order chicken sandwich not fries then when I looked at the receipt I figured they charged me for fries. Then the lady told me don't worry we will do your sandwich right now. Then gave me the sandwich for Free! I totally recommend this place! read more

This is the worst place I decided to go too!!! The chips were severely stale, the fried chicken was bland and for the price the quality doesn't even make this "award" they claimed they had in 2017. KFC should have rather been here. I am Shocked at how bad the quality of the food is. This is unacceptable. Improve your process in the kitchen and get a better chef and quality control manager!! I will not be going back here and was very disappointed. read more

At Navy Pier with my son and he is hungry. I typically try to stay away from touristy spots but sometimes you gotta do what you gotta do. There are several food spots in a row. I guess they all have the same owner because after waiting quite awhile at the chicken register we were told to go down to the pizza and order there. It was a bit confusing and now we had to go wait in the pizza line. We got the 5 piece strips with a sweet tea. Food took a bit to come out but when it did it was hot and fresh. The strips and fries were pretty good. The sweet tea was amazing. I wish they had larger cups. Not bad at all for fast food in a touristy area. read more

Big City Chicken - 5 piece and sweet tea - Chicken Shop Near Me - Chicago, Illinois

This walk-up restaurant is a 5-star, at Navy Pier. It's better than a 3-star if in Chicago proper. Alert: Please consider this review as Community Service for the midwestern tourists of Navy Pier. It's a 5-star for a few midwestern reasons: -inexpensive compared to other restaurants at Navy Pier (adult meal about $10) -large amount of food -greasy French fries -spicy chicken sandwich is far better than typical bland food geared toward tourists -root beer floats! read more

We went basic and ordered the chicken tenders with fries basket. The chicken was delicious! The tenders were hot and flavorful. Good cuts of chicken are used, and the breading is not so thick that it overpowers the flavor of the meat. The fries were good too, but the star of the show is the chicken tenders. The counter attendant was very helpful with recommendations and our food was served up quickly. read more

Big City Chicken - 8pc tenders with fries - Chicken Shop Near Me - Chicago, Illinois

Service was slow, considering it wasn't very busy. People who ordered after me got served before me. See pics for quality of food. Amount of mayo on sandwich was ridiculous. read more

Big City Chicken - Chicken Shop Near Me - Chicago, Illinois

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Was in navy pier last night for thor imax tried this chicken outstanding very good spice all so nice and good prices worth the wait read more

Big City Chicken - Posting a pic of my review because yelp buries all my reviews for some reason - Chicken Shop Near Me - Chicago, Illinois

Food was really good, quite a bit outrageously priced. Staff was not too friendly, they made ordering food a big hassle since apparently it's 3 restaurants into one. read more