I have never used Big E Tire, nor will I based on their commercial that shows the children in the back seat throwing things at the parents in the passenger seat and driving. If they show such an irresponsible commercial they certainly can't care about their customers safety and I would question the quality of their work. Wendy Christopher read more

I had a 2007 Honda CRV with well over 200,000 miles on it and the reason it did is primarily due to keeping the car maintained at BIG-E TIRE on court street in Binghamton! At one point the car started to wear out and soon needed $1000.00 in parts every six months or so. My new wife and I decided it was time for a new Honda CRV so we traded her Civic in and I sold my CRV to one of guys working at Big-E! He and I had never seen a 2007 in such good cosmetic condition, so I am certain he will keep in running for at least another 200,000 miles! The guys were always fair with me on the costs, and I even bought tires from them in the past and got great deals and free rotations, etc... We bought a new Honda CRV Sport L Hybrid and simply love the car and the mileage we are averaging, 35MPG combined Hwy/City. read more

I had a very disappointing experience at Big E Tire, located at 1434 Upper Front Street in Binghamton. I had a 1:00 p.m. appointment for a tire rotation and a four-wheel alignment check, which I had already paid for as part of a multi-year service package. I arrived on time, and my vehicle was taken in immediately. About 30 minutes later, they informed me that the tire rotation was complete and that my tire tread depth and brakes looked good. However, they then told me it would be another 45 minutes before they could perform my alignment check because they needed to do a four-wheel alignment on a truck that had just received new tires. It felt like they were trying to avoid honoring the alignment check that was included in the service package I had already purchased. When I politely asked why they had scheduled my alignment appointment at the same time as another alignment, the manager became defensive, argumentative, and disrespectful. Instead of apologizing for the delay or explaining the situation professionally, he compared it to waiting at a doctor's office and even asked me how long I had been in the car business. That completely missed the point. This wasn't about the automotive business--it was about professionalism, honoring appointments, and providing good customer service. I decided to leave rather than continue the discussion. While waiting for my ride, I spoke with the owner of the truck that was ahead of me. They told me they only had an appointment for new tires--not an alignment. They were upsold the alignment after arriving, and it appears my scheduled appointment was pushed aside in favor of the additional sale. I've been a loyal customer for years and have trusted Big E Tire with four different vehicles for tires, alignments, tire rotations, oil changes, and inspections. Unfortunately, this experience has convinced me to take my business elsewhere. Mistakes and delays happen, but the way customers are treated is what matters. A simple apology, honest communication, and respect would have gone a long way. Instead, I was met with excuses and poor customer service. That's why I can no longer recommend this business. read more

I came in due to ONE issue and said I didn't want *anything unnecessary* done to my car, that I wanted just this issue fixed. I was told I needed a whole load of things done, convinced to spend $1800, and left with the same ONE issue I came in with, causing me to break down again in the below-zero weather. After going there a second time, Big E left me with barely any gas, and a broken display in my car. When even more needed to be done and they gave me their "lowest" quote, I decided to go elsewhere. It took one phone call to find somewhere cheaper than Big Es lowest quote. Along with an inspection, and fixing anything else Big E messed up, *still* lower than Big Es quote. Don't waste your time with a second opinion, just go somewhere else in the first place. (Especially for women, elderly, and anyone else they might want to mislead and take advantage of) Edit: Big E ended up putting TWO faulty parts in my car and would not cover the cost for another shop to fix their mistake. All they did was send a new part which is the absolute least they could do considering everything they've done. Absolutely garbage shop. read more

From what I thought was very simple they found a way to mess it up. I needed 4 tires put on my truck and I specifically asked for the black wall out. I get there and the white letters are showing. I asked for them to switch it and asked for me to come back the next day. Came back for a scheduled appointment and had to wait over 2 hours to change 4 tires and they couldn't even set the tires to the right tire pressure. read more

Cost me over $400 at the dealership to fix what they broke just swapping 4 tires...told me the two non working sensors just needed to re calibrate themselves then as soon as i left the parking lot a wheel weight flew off so i looked underneath and see 4 more hammer on weights still on the same wheel...told me they have installed thousands of tires but messed up 3 out of 4 that they worked on...dont waste your time or money. Honestly if i could give 0 stars i would have. I'm always skeptical when a place takes your car and doesn't let you see what they're doing for "insurance reasons" it seems like they didn't want me to see them break my vehicle before charging me for it. read more

My daughter took her car here yesterday for an inspection (10/21/23). It failed, she was extremely upset after being told if she keeps driving this car she'll die! Strange enough her friend took her car there a couple months ago and was told the same thing?! Fortunately in this case there's not much I can't fix so I get handed the paperwork of why it failed I pull it in the garage and start to look it over. I rebuilt a good portion of this vehicle a year ago when she bought it. Item #1 right side mirror, it's there but has a crack, still functional. #2 ebrake cable cut, no the left side broke and not a big deal it's an automatic no one uses the ebrake that's a cash grab. #3 K frame mount torn from sub body, yes this car is rusty it an 06 but I can find no signs of separation. #4 power steering leaking and needs new rack and pinion. This car has a brand new power steering pump and rack and pinion it's not leaking it has old residual fluid from when it was changed. Also told her the power steering fluid was leaking into the inner tie rod end boot. No it's full of fluid because that's how that hydraulic system works! And so what if a hanger on her muffle rusted off and has STAINLESS STEEL wire holding it in place that wire will outlast the car and hopefully this business!! Reading other reviews it seems these guys see a woman coming and it's all $$$$! You should absolutely be ashamed of yourself! And the fact that you claimed it failed emissions because of an egr valve yet there are no I repeat NO CODES!! You're trash and I hope you go out of business!! Update: took to a different garage and explained what happened they took a look at the issues that were claimed and they couldn't find the issue with the frame!! How many people have these guys ripped off that just didn't know they couldn't be trusted read more

Years ago, I was what would be thought of as a loyal Big E customer; they were my go-to shop. Not anymore. For whatever reason, they've stopped looking out for their customers with regard not only to what they charge for services, but they've started being dishonest about what is and isn't legally or functionally necessary vehicles to pass inspection. DO NOT take your vehicle there and expeit to pass inspection unless it's pretty new... the items that they CLAIM cause vehicles to fail inspection are nothing more than thinly-veiled threats to get you to fork over exorbitant money for legally acceptable situations that are relatively easy to fix anyway. They're real quick to take your existing inspection sticker off the SECOND they pull your vehicle into the bay... before they let you know whatever "problem" they say that you have will result in a failing inspection. Whether this unfortunate change is due to management/ownership-dictated imperatives or just a general decline in the overall integrity of the company makes no difference to me at all. I've been lied to one time too many at this point. They will never see me at their establishments again. read more

We have taken our cars here for several years, starting when they were still Kost. When Big E bought them things changed. I had a tire sensor going off. We brought it in for repair. They said they fixed it. The sensor went off again. Brought it back, they said something else must have been the issue. Charged us to fix the issue. Well, that was not the problem either. After three attempts at repair we gave up. But that's not the worst of it. My car was due for an inspection. My husband took the car up there. They took our current inspection sticker off, even though it was not expired yet. Then they informed him that the car needed a power steering hose and said we also had a transmission hose leak. Then he said we needed a full rear break job because the pads were delaminating slightly. They failed the car and said those repairs would have to be done. The car never showed any signs of a leak anywhere. This was the weirdest bunch of stuff. I thought to myself that the car wasn't leaking when we brought it in, but I was nervous it would after he left. They said the repairs would be $1100. He took it to another shop the next day to get a second opinion. That shop said there was nothing wrong with the hoses, or brakes. It passed inspection easily. That is the last straw. I would never choose to go back. I prefer to leave positive reviews and almost never leave a negative review, but in this case I did because they are ripping people off and it's not right. read more

I have been a regular customer at this store for several years. The last two times I was there, front desk service kept me waiting unnecessarily for over an hour. When I pressed for reason of delay, the ole coot finally got up and went to the back. He returned to say the parts had been delayed and not there until next day. I sat there unnecessarily for over an hour. Horrible service! That ole guy needs to retire!! read more

If your a women who wants to be treated like you are 100% stupid and don't understand one thing about your car this is the place for you! Show up for a scheduled appointment and they can't find the appointment. Oh wait they finally find the appointment AND don't have the parts to make the repair that was scheduled to be done two weeks prior. They will try to scare you by showing you red diagrams on their computer and taking you under your car while it is on the lift. Run from this place as fast as you can! read more

Had a flat tire, they took me in 10 minutes before closing time. They even stayed after working hours to make sure my axle wasn't bent. Great people and proper job done, definitely recommend. read more

I had a fancy wheel job done on my car years ago, and the car would start to vibrate at certain speeds. Had the tires balanced, alignment, etc at multiple places over the years, but was never right. Routine alignment at Big E and voila! I guess if you want something done right, this is THE place! Car rides like velvet now Great for other stuff too. Good mechanics, good service, good people. I'll never go elsewhere. Highly recommend. read more

Big E Tire - Auto Repair Near Me - Binghamton, New York

Awful customer service. Had a few good experiences in the past. Place has gone downhill. The guy with the buzz cut behind the counter lied to me about what was needed. Will never go back. read more

I was stranded with a flat tire, changed it myself and had to get back to work asap. So, I was in a hurry. I went to Monroe Auto Service and Tire Center on Court Street to get it repaired. I walked in and no one was at the counter; some guy was in the shop and saw me but ignored me and kept working; I waited 5 more minutes, but no help came. I decided that if Monroe can't even greet their customers, how much slower is their service? I left and drove down the street to the next tire place--Big E Tire. I had no previous contact with c at all. What a night and day difference! Big E Tire was modern, clean, and there were two counter people working. I was greeted by a bright, articulate, young professional, who wrote up my ticket and took my keys. They got the car in immediately. Within half an hour I was back on the road -- with NO COST to fix my flat! Seriously, no cost! Obviously, Big E Tire incurred costs to fix my flat: labor, overhead (any business in NY knows how expensive it is just to open the doors!!), the patch, etc. Big E Tire is investing in their prospective customers by showing kindness and professional service. As I left, the counter clerk said, "Be sure to bring it in for an oil change." You can bet I will repay their kindness with some of my auto maintenance business. Highly recommend supporting Big E Tire! I couldn't have had a better experience there. read more

Big E Tire - The stone that Big E Tire found that caused my flat-and repaired it for FREE! - Auto Repair Near Me - Binghamton, New York

See all

I stopped in on a busy Saturday afternoon because my tire kept losing air. The nice guy at the counter said they could squeeze me in if I didn't mind waiting 30-45 minutes. After 45 minutes, the man who worked on my tire came and told me that there was a screw in my tire. He removed the screw, plugged it, and charged me nothing!! He apologized for my long wait. These nice guys made my day!! read more

Second visit to Big E and they are awesome! Highly recommend doing business with them. A++ tire service!

Awful customer service. front counter employee name Josh was very rude ... impolite... hi raised his voice on me... tell me out loud to shut up... pay my bill and get out of HIS STORE..... Complete Asshole read more

This place is amazing. I got a flat tire half way through a trip to a bachelorette party in the Finger Lakes. We were stuck 2.5 hours away from our destination. I was expecting them to try to talk me into getting a new tire and charging a lot for labor, but that was not the case. This shop is honest and kind. Not only did they fix my tire in a timely manner, they did not charge us for patching it up. Rob, the store manager was understanding and would not accept any kind of money for the service stating "they do not charge for bad days" I cannot thank you enough for your kindness. You guys are awesome. read more

Tried to charge me over 100$ to balance 4 tires, tried telling me the cost of wheel weights went up, which is entirely not true.

I would not go there at all. In the beginning they were very honest now they are just ripping people off. You go there for a oil change and always find $1000.00 worth of work you need done. Take the car to a different place and they said car is fine. This has happened to me and multiple friends read more

I took my car there because the engine was misfiring. They charged me for an o2 sensor and said I was good to go. Car was worse after taking it there. They then tried to tell me the catalytic converter was bad. Luckily I took it elsewhere because it was loose bolts on the intake manifold. These guys are crooks and definitely do not do good enough diagnostics because of the car is running lean you should probably check for a vacuum leak before shoving unnecessary parts down customers throats. read more

Terrible customer service. Had my car for over 2 weeks, then took it apart to diagnose it. They weren't capable of fixing it so I had to get it towed to another place. They didn't even bother putting my car back together. They left pieces in the cargo area. Rude staff. Would never recommend this place to anyone. read more

I can not recommend. My daughter just had 4 new snow tire put on. First, one of the lug nuts was not tightened and fell off. It's a miracle that I found in my driveway. Also, pressure sensor is now going off but tire pressure is still good. read more

You don't wake up and hope you get a flat tire to start your day. However we know that it happens at usually the most in opportune time. Thank heavens for Big E tire minutes after an unfortunate flat and AAA changing the tire on Clinton Street I was welcomed by Dan at Big E Tire who quickly assessed my situation and had the plan in place to get my new tire installed and back on the road to NYC. A warm cup of coffee and a a comfortable clean waiting room has me now more interested in the football game this Saturday! Thanks for your professional serice Dan! read more

I had an appointment at 8:30 am on a Tuesday morning and showed up at 8:40. I let the guy at the desk know of my appointment and within 10 minutes they took my car back to be worked on (I needed two tires). I waited for about an hour and a half and figured they'd be done shortly. When I saw a guy that got in after me be notified on the status of his vehicle I decided to take initiative and ask when my vehicle would be finishing up (mind you this is going on two hours). I was notified that they were just finishing up and would be bringing out my car shortly. I understand that sometimes things get busy but I shouldn't have to wait 2 hours without being acknowledged. Also mind you that we're still in a pandemic and the technicians had total disregard for the mask mandate and failed to enforce it. It's safe to say I will not be back and will be taking my service elsewhere. read more

Went for an NYS inspection and was told the car wouldn't pass due to bad brakes. This was an outright lie to make an extra buck because the brakes had been replaced recently. Shame on them for trying to rip us off. Done with Big E. read more

I had a flat tire in need of repair after having a sharp object (that I apparently ran over) stuck in my tire. Not only was it fixed quickly, but when I asked how much I owed, the response was, "Nothing. Just come back the next time you need tires." Wow!!! I will absolutely go directly to Big E the next time I need tires. And I will also tell my friends to do the same. Rob and staff are honest and friendly. They deserve our business. read more

Okay, I had a problem with my tire and it was 6:15 AM on my way to my job in Norwich and that is an hour away. Rich took me in early and found I had a nail in my tire and the man who could fix it would be in later...I sat for about 1/2 hour and was told it was fixed with no charge...They put my snow tires on and changed my oil at a very fair price! As busy as they were, they made me feel like I was the only one there! I would recommend them highly! They work like family and treat the customers with respect and kindness.......how often can you say that about a business of any kind!!!??? read more

i would never go back took truck there 1st visit i gave them a box of lug nuts told them when doing tires any lug nuts worn to replace left box on center console with 24 nuts at 4.78 ea when went to pick up box was gone when asked they used 3 but kept the rest i had to ask for them back i also told them i wanted 4 new rubber valve stems installed they did not when i went out to truck is when i found out they put the wrong tires on when went back in to tell them they said we cant change today drop back tomorrow so trip 2 i drop off tell them make sure you do valve stems this time so i go to pick up and they charge me tire tax again as they now tell me the wrong tires they put on are used now as they told me to drive home and come back tomorrow not my fault!! so i pay and go to leave i still have old valve stems !!! they now say bring back another time so drove the truck now the tires are my winter ones and bought from them with life time rotate and balance so getting them ready for this year i call as say i want to bring and have the valve stems and balance done after a little dickering back and forth about wanting to charge me for balancing them and like the 3rd time i reminded him i bought with life time balance and rotate he finally agreed to do it but it was drop off we are a couple weeks out will see if we can get to it some time never mind rob i took some other place and will pay to have it done correct thank you !! bill c read more

I can always count on same day service here. If I need a ride to work, they will drive me at no cost. I have sent several of my family members and friends to all of the locations, for all automotive service needs. Thank you for years of excellent service. Jim and Jody Harder. read more

i had spent almost a grand on new tires, picked up my truck on a friday afternoon, a few hours prior to closing for a long weekend. when i got my truck home, 3 of the 4 tires were all but flat, i phoned them and was told it woud be thurs before they could get me in, i explained i just left them within 20 minutes prior, they said i can drop it off tues am, i did and later that afternoon when i picked it up i was told the rims were no good and id need new ones, i took one of the tires to a garage to have them see what the problem was, the rim was never cleaned and the valve stems were leaking on all 4, big e never did their full job- my rims are fine, it cost me another $100 to have the job done correctly. i attempted to speak with a very rude manager, my family has done business with this company for many many years, (kost), for $100 and their incompetence they have lost a large families loyalty and business. its a shame. i will never recommend them to another person. i was spoken to like i was an ignorant little girl and lied to. read more

Horrible price gouging was gonna charge my girlfriend 700 dollars for headlight assembly when the part is only 100 dollars after he told me it was 300. Also was gonna charge 70 dollars A PIECE for changing headlight bulbs. WOW... we said we werent interested he charged us 50 dollars for labor when he did absolutely nothing to help us. DO NOT COME HERE UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY THERE ARE BETTER MECHANICS OUT THERE!!! read more

Low pressure good prices. Did the work right away. Friendly workers. I needed four tires fast. They had them and put them right on. I have also had my oil changed and SUV inspected. read more

Do not bring your car here came to get an oil change and inspection done they scrape my sticker and claim my spring back tire was broken so would not pass inspection when I've had the same problem and had an inspection twice before and they said it was not a problem they're looking for reasons to screw you to make you pay more and then charge me with the bullshit pass or fail crap.... the new address is Upper Front Street consumer beware should have stuck 2 Monroe read more

Should have read the other review but listened to a family member who apparently knows the owner. Took our car in for an inspection, had to find a new garage as the one we always used closed. Total rip off, told us we needed a booster for the brakes, the wheel bearings were bad and license plate lights didn't work. I know the bearings are good as they were just replaced yesterday and the license plate bulbs are working checked them myself, its possible the booster does need replacing but over $500.00 to install a $60 part is ridiculous. They expected we would just leave it there and have the work done but will take it elsewhere even though they removed the inspection sticker. We will continue looking for an honest garage to do business with read more

WARNING: THIS PLACE WILL RIP YOU OFF BIG TIME! Took my vehicle in for an inspection and they said they couldn't pass it do to a slow oil drip from a bad seal by my oil pump. This was a lie plain and simple. They wanted me to get something fixed that was not required to be fixed before they would pas it for inspection. I then took it to my regular mechanic and it passed easily. The only reason I went to Big E first is because they were offering half priced oil changes and inspections and I needed both. They used to be Kost Tires before they got into big trouble with the NYS DMV or DOT, not sure which, for cheating their customers. They had to pay fines for their dishonesty and now they are back at it under a different name. read more