Excellent service by George. Came within 1 hour of me calling and fixed our air conditioner in that one visit. A+++

Finally, an HONEST appliance repair company. Art was my technician. My older Subzero frig seemed to be running hot around the vents. Another company had quoted me $3200 for a new freezer compressor. Art said that wasn't necessary. He performed a cleaning of the coiling springs and took the bottom vent cover off to let the refrigerator breathe in the future. Instead of spending $3200 I spent $185. He also serviced my older HVAC unit, a more obscure water source heat pump model that not alot of people service. Two other companies told me the unit needed to be replaced at a cost of anywhere from $5000 to 12,000. I told Art a third company had already done a very expensive deep clean. He said it was good that I did the cleaning but that it only needed to be done every five years. He replaced some of the freon for $130 and colder air was blowing thru my vents in no time. All in all, this company saved me a boatload of money and I appreciate it. read more

I want to start by saying that our initial experience with this company was great. The technician they sent to repair our washer and fridge fixed both issues without any problems and at a fair price. Because of that positive experience, we called them again when our dryer stopped working and our dishwasher flooded. The technician who came out the second time seemed knowledgeable, but he spent an unusual amount of time talking about his personal life, previous work history, and education. It felt as though he was trying to prove his qualifications. While it was a bit odd, we allowed him to assess the issues. He told us the dryer vent needed to be cleaned or replaced. Regarding the dishwasher, I don't recall the exact issue, but he performed a repair and quoted us prices for both jobs, which we agreed to. He returned on another day to complete the work. He went into our attic and told us he had cleaned something related to the dryer vent and that the dryer should work as long as we did not overload it. He also stated verbally AND IN THE RECEIPT that the dryer duct had been replaced. However, when we later moved and checked behind the dryer ourselves, we found a broken duct that had not been replaced. He mentioned that the dryer needed additional parts and said he would return to complete the repair. At that point, however, we were uncomfortable and did not want this specific technician to come back. To this day, the duct has still not been replaced. We called and requested a different technician. The new technician stated that the issue might be mechanical and that repairing the internal components would cost between $600-$800. For comparison, a brand-new LG 4.5 Cu. Ft. High Efficiency Stackable Front Load Dryer retails for $699.99. When I asked why I would spend that much on repairs instead of purchasing a new unit, I did not receive a clear explanation. I do not typically leave negative reviews, but this experience has been frustrating and disappointing. Based on our second experience, I cannot recommend this company. I am leaving two stars only because the first technician did a good job. Im sure there will be a comeback from the owner as well. That's ok; this was me and my girlfriends honest experiences and opinions. read more

I can't say enough good things about Art and Big H & A. Our heater stopped working right in the middle of all the heavy rain we recently had, which is about the worst timing possible. We called them out and, after a very reasonable service fee, the technician diagnosed the issue and let us know it was likely the motor. He fixed what he could at the time and explained clearly that if it stopped working again, that would almost certainly be the cause, and to call him back. Sure enough, the heater went out again on the day before New Year's Eve. Despite the holiday, he still made time to come out that same day and fixed it for us at a very fair price. That kind of responsiveness and professionalism really stands out. He was extremely knowledgeable, courteous, and genuinely kind, and he took the time to explain what was going on without any pressure or upselling. We've used this company for other services in the past, and this experience just reinforced how reliable they are. We have a few additional HVAC items we plan to address once funds allow, and there's no question who we'll be calling. Highly recommend Big H & A if you're looking for honest, dependable service from people who truly know their craft. read more

George from Big H & A performed a tune up on my older A/C system. Very fast service and quality work!

I used Yelp's project manager to send my needs out to multiple companies that could potentially handle my needed gas oven repair and to get quotes, and ultimately went with Big H&A. They initially communicated very well through the Yelp app and got me set up for an in person consultation at my house. Timeframe for their availability was pretty good. Service technician who came out was pretty close to the time window I was provided. He spent good amount of time evaluating the problem with the oven and as suspected had to do with faulty internal temperature gauge/thermostat. We agreed on price range for part and labor for replacing it and he said he'd be in touch soon to notify approximately when part would be available to schedule next appointment. Unfortunately, that's where communication experience broke down a bit. Didn't hear from him nor anyone else from the company for a long time. I reached out myself and they informed me of the part being on back order and could be days to months for it to be available. Ultimately it came in within a couple of weeks and we were able to get the service appointment scheduled about a week after that. Service technician who replaced the thermostat did a great job. Courteous and professional. Overall would definitely use them in the future. read more

Big H &A is my go to for any repairs. Last time it was for the AC, before that the washer. This time it was the dishwasher. Always professional, with quick service and nice techs. Took the time to explain the possible issues, and showed me why the part needed to be replaced. Would highly recommend if you need help with appliance repair or AC. read more

Requested service for my refrigerator, received multiple quotes. They had the best price and fixed my refrigerator, it's been working great, thank you! Highly recommended! read more

I had 2 units of mini splits installed. First, they were very respectful of my house rules (taking shoes off etc), and they communicated me well with what's going on from start to finish. Also the price was the best among all the companies. I'm totally happy with everything it went. I would highly recommend this place! read more

BIG H & A - Appliances & Repair Near Me

We've now used Art for both our properties and we wouldn't use anyone else! He was knowledgeable, thoughtful, always on time, and communicative. The projects were done on time and on budget and our hvac systems have been working perfectly ever since. read more

My dryer stopped blowing hot air. My usual tech couldn't come out for a few days so I decided to give these guys a try. They came out immediately so that was a plus. Their tech diagnosed that a thermostat needed to be replaced. The part cost $50. The invoice came out to $350 which also included a cleaning and maintenance. So why the 3 stars? It was $50-$100 more expensive from other places I got a quote afterwards. It was great they were able to come out the next day but had I known they were more expensive, I would have waited and saved a few bucks. read more

I contacted Big H & A on July 21 to have the inner glass on my LG Oven Door replaced. I will be transparent and say that my original interaction with the technician dispatched by Big H & A did not go well. The technician was not truthful about the availability of parts for my repair (he told me the part was discontinued even though I could find it easily online) and did not follow up when he said he would. I posted my dissatisfaction with my initial experience with Big H & A and was soon contacted by Art, the owner of the company. Art was a complete breath of fresh air. Art immediately apologized for my experience and took full ownership of the situation. He agreed that my experience was unacceptable and was not defensive even in the slightest. He was understanding, kind, and most importantly, accountable. Art offered to refund me my original $60 service feel along with some additional money to compensate me for my troubles (I had to ultimately conduct the repair myself). Art also offered a generous discount on future services, which was greatly appreciated. I understand that business owners don't always have control over the people who work for them. What is important, however, is whether those owners demonstrate accountability and honesty towards customers. Accountability starts at the top and, from my experience, Art is a truly accountable leader and demands it from the people who work for him. This should give any future customer of Big H & A great confidence. You want to be sure that a company is honest and that the people you hire to come into your home are trustworthy. Given my experience with Art, I would trust Big H & A in the future. You learn a lot about a company when things don't go as planned. Big H & A demonstrated that they step up big time when they need to. read more

Great quick service. Contacted H&A the night before and they came first thing the next morning. George was super helpful and efficient, replaced the capacitor on my AC unit. Thank you. Big H&A. Definitely recommend. read more

Art serviced our C wire error for our Nest Thermostat very quickly, he was knowledgeable and provided pleasant service! Big H & A delivered fair pricing and I will recommend them to friends and family! read more

Big H&A was quick to respond to my request and very communicative throughout the process. The technician George was knowledgeable, efficient, and thorough with his inspection and repair of our HVAC. Highly recommend and would use this company again. read more

A tech was sent, looked like he was uncomfortable, talked to his superior, said someone would come and replace him. When I contacted about the replacement would arrive, the response was, what was wrong with the one that was here. Pure games. I contacted another firm. read more

I'm so glad we chose Big H&A. Their diagnostic fee was reasonable compared to others and was applied to the total repair cost. They showed up on time, quickly identified the problem, and fixed it efficiently. The entire process was smooth and stress-free, and our fridge is working perfectly now. Excellent service and highly recommended! read more

Contacted Big H&A on a Tuesday night at 9pm after something got caught between the washer door and the rubber seal....rubber seal was completely ripped up. They responded immediately and I was able to schedule the diagnostic the next day. The price they quoted me was fair, much lower than a few other companies I contacted. Alex and Stan came out on Friday night to replace the rubber seal on my LG washer - they were very courteous and clean and were in and out in under an hour! We were honestly so impressed at how fast they were. They also ran tests to make sure the washer wouldn't leak during a cycle. Would definitely hire again for appliance repair. read more

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George fixed my mini split hvac system. He was very professional and on time. Very happy with the results.

My 13 year old Electrolux washing machine was leaving spots on my clothes. My repairman, Dante, showed me all of the gunk that had accumulated on the rubber gasket inside the machine. He gave me a good price and let me know the part would take a few days. The company and Dante stayed in touch, letting me know when the part was delayed. They were extremely communicative. Dante completed the repair and the machine is working great. read more

The summer of 2025 will go down as the summer my house kept falling apart. From a broken washing machine, to backed up plumbing (twice!) to issues with my AC and then of course the diswasher stopped working. I couldn't remember who I had used last time so I ended up using Big H&A based on the reviews on Yelp, actually. Response to my request was fast. Mostly over text which I like. AJ came and did an inspection and it was the pump. Pricy to fix, but not as pricy as a new dishwasher. I decided to go with the fix for this round. If it happens again, I'll get a new dishwasher. He didn't have the part so he had to order it. One more weekend without a dishwasher. I was wondering if my kids were going to move out! I scheduled the work with AJ though I had to initiate. He came, he repaired, and it works! Beautifully, and quieter than I remember. AJ was super personable and learned a lot about how he came to the US. I'll use him again in the future! read more

Great company... they replaced AC drip pan for me. They gave me a price by text msg and when the job was done, price didn't change. Very quick to respond, tech (George) was great. read more

BIG H & A - George replacing AC drip pan - Appliances & Repair Near Me

We scheduled a diagnostic for our washer as some ashes got in due to recent wild fires. The scheduling process was quick and easy. They were able to get someone out the next day which was great. The technician Art was punctual, knowledgeable and pleasant to work with. He inspected our washer and explained to us regarding his cleaning process. He then spent ~45 minutes (or maybe less) working on it. He also gave us some tips on how to maintain in the future. Diagnostic fee was $60ish but they will apply that to the total service fee. Our washer cleaning was $185 so in total I only paid $185. Will use them again in the future! read more

Art and his team contacted me right away and got a technician out the same day! The tech was very knowledgeable and friendly. He explained to me that I needed a new belt for my whirlpool dryer and even cleaned out the excess lint that had been built up. The timeliness, reliability and price were all 5 stars! Thank you Art for your help! read more

BIG H & A - Appliances & Repair Near Me

I had an excellent experience with this appliance repair company. When I called, they responded immediately and were at my home within an hour. The owner, Art, was professional, courteous, and very clean in his work. He took the time to carefully troubleshoot and identify the true source of the problem instead of rushing to a quick fix. He came fully prepared with all the necessary tools to properly diagnose and address the issue. We have two dishwashers that have had ongoing problems with the door latches not closing properly. I was ready to replace them as they would intermittently stop mid cycle. They were apparently not leveled correctly from the original installation, and although multiple technicians had looked at them in the past, no one actually resolved the root cause. Art quickly figured out the issue, properly leveled both dishwashers, addressed the drainage problem, and fixed a leak that had been a recent concern. He made sure everything was working perfectly before leaving. We are extremely happy with the quality of the work and the responsiveness of the company. I would absolutely recommend them without hesitation. It's also great to know they service other appliances and even air-conditioning systems as well. read more

Tech AJ was on time as promised and was diligent in figuring out what was need for my industrial grade freezer. Even came back a second time to make sure he had his diagnosis correct before he ordered parts. When a few days later my freezer miraculously started working again, I informed AJ/Big H & A that I wanted to hold off on repairs, expecting some pushback because I already had signed a work order, etc. But they didn't flinch, and I was only on the hook for the low service/diagnostic fee. When the freezer inevitably malfunctions again, I will definitely be calling Big H & A and requesting AJ! read more

Update: I received a call from this company about an hour after writing the below review. They questioned why I would write a one star review and basically told me to take it down. When I said no, they offered a refund of $40 to take the review down. While I initially said "fine" just because I was put on the spot, I later refused to back down. If any other young woman needs appliance help, I want them to see my review and make an informed decision. I initially chose this company for the reviews, but If they are having people take down negative reviews then no wonder they have 5 stars. You guys can't take it upon yourselves to do maintenance than you were not asked to do, and then be expected to be paid for it. Your practices need to change. Again, I won't be using their services in the future. read more

I had an issue with my dryer mid laundry mode. They arrived within the promised window, quickly diagnosed the problem, a hidden sock that had caused a buildup of burned lint, and got to work right away. They fully disassembled the unit, cleaned everything out thoroughly, and even replaced a worn internal part on the spot. Professional, efficient, and clearly knew what they were doing. Very grateful for the quick response and quality service. read more

Technician George came by within 20 minutes of my making the call to Big H&A. He was great, repaired the unit, showed me pics and videos of what was faulty and gave me some suggestions on maintenance or replacement options, without being pushy. It was a good experience overall. read more

Will not use due to the slow response and high prices . I asked what will be the cost for a simple job and the minimum start from 185$ even if took them 10 minutes to fix my freezer. They probably didn't want to do the job because they stopped answering questions read more

Experience was very positive. Called on a Saturday morning during a heat wave and they had a technician-- George-- over in less than an hour. George was such a pleasure to work with and he had the issue (broken capacitor) fixed within the hour. Would definitely hire again. read more

Had a broken LG washing machine and used this company twice for assessment and repairs. They responded very quickly both times and were accommodating of my schedule. Their cost for assessing the issues was very reasonable and they were willing to recommend replacement of the machine instead of insisting on a repair that would have exceeded the cost of replacement. I would highly recommend them! read more

Toni and Art are grade-A. I am in the medical field, and we have a saying: "Available, Affable, and Able" - these qualities make for a great physician. These same words are what I would use to describe both these fine gentlemen, and their company. I can notoriously be a little difficult to deal with given I have specific things I look for when working with people. Art and Toni worked with me, and made the installation go smooth. I am looking forward to having them service my units in a year. Thanks again!! read more

Thank you for another good customer service experience. The technician was on time and took care of our problem. I would recommend this company for appliance repairs. read more

Highly recommend working with BiG H & A - Art & Mike came through for us on an emergency call for a Sunday regarding our Fridge. Within a few minutes Mike got our fridge working and saved us a ton of headache and money on spoiled food items. Art was also very fair in helping us with the pricing. True family business we appreciate all they did. read more

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Great experience! I had a very helpful conversation on the phone with them that gave me lots of good info. I set up an appointment easily for the next day. George was my technician and he was great! Very knowledgeable and thorough. I will definitely go to them again! read more

I was dealing with HVAC issues. Big H& A arrived just 1 hour after calling. Art was super professional and focused on getting the job completed. He even vacuumed the area afterwards which was fantastic. Overall a great, smooth experience. Highly recommended! read more

Art and George did a kitchen hood install for me. They were really great: professional, friendly, clean, and efficient. I'd hire this company again in a heartbeat and highly recommend them to anyone who needs an HVAC or appliance job done. read more

They were very helpful and easy to work with! Did a great job getting my mini split AC unit up and running in one day. Great pricing too! Thanks for cooling down this room! read more

BIG H & A - Appliances & Repair Near Me

The appointment was easy to make but when the technician came he looked at my washer and said he couldn't work on it because it was stacked. I said let's take off the dryer and he said no. The good news he didn't charge me a service fee! read more