They have always been responsive and helpful, recently had a great experience getting new tires. I knew I needed brake pads and a battery as well, but didn't mention it because I thought I'd have to break up the repairs. Michael spent so much time with me talking it out and checking different options, I was able to get everything I needed done in my budget. I shopped around too, to be safe, and feel really good about what I paid. Everything was quick and the car drives great. Highly recommend! read more

Talk about a bait-and-switch! Be very careful of what you are quoted. After my son's car's warranty expired, I wanted an established mechanic I've previously visited to do an oil change. Big O was top-of-mind. I called and spoke with a technician who reviewed my vehicle options, recommended the best service, quoted an advertised price (nice!) and scheduled me for a convenient time to take the car in. Service was prompt with a technician ready to grab the keys and take the vehicle in as we completed the paperwork at the register. Uber had been called and ready to take me to lunch while the car was serviced. Then came the switch... The price on the register was DOUBLE the quoted amount and on the printed rate on advertised flyer. The cashier then pointed to a half-torn paper on the station explaining that due to the "tariffs" there is an extra cost. Of course this could have been explained at the time of scheduling, but then they can't easily rope you in. And that's the last time Big O got a dime from me. read more

Phenomenal. Outstanding. 100/10. My tire pressure light came on a few days ago, and today I had the time to stop and get it checked out. I'm so grateful for the fellas here at Big O. I pulled up and they filled three of my tires, and noticed a screw in one of my rear tires. Because my paycheck doesn't come in until tomorrow, I asked if it was something that could hold until then. It very much wasn't, unfortunately. The guy filling my tires asked me if I had time, which I did, but I told him I didn't have the money for repair until tomorrow. His response? "I didn't ask if you had money, I asked if you had the time." HE PATCHED MY TIRE FOR FREE. I'm mindblown. I wish I'd gotten his name. Tomorrow I plan on swinging by again and giving a massive tip. Thank you. So much. You all saved my butt today, and I couldn't be more grateful. read more

Pretty straight forward great deal came to big O cause Midas around the corner tried to rip us off, big o even takes video of work being completed. Even got free coffee read more

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Came in to fill up air in tires, quickly filled them within 5 minutes. Employee who filled them noticed a nail in my back tire, told me they could patch them up. Whole fix was done in less than 3 hours! Communication, especially with David, was great!! read more

1 person at the counter 8 people in line terrible customer service thats why i go to Discount tire lol

went for a simple tire patch and they were done within 30 minutes and free of charge! I do highly recommend coming here!

It took them three hours to change two tires and do my alignment. The front desk guy David was cool, but with about 7+ workers in there and about three cars I don't know how it took so long. It just seemed like they were fucking around the entire time. read more

Not only did they get my car in immediately on a Sunday, but they patched my tire before I had even finished lunch down the street, and when I returned to pick up my car, they didn't even charge me!! And no, I had not even purchased my current tires at Big O. The experience felt like a little miracle, especially after one of their competitors had just told me they would need to keep my car for two and a half hours. Can't give these guys enough stars... unbelievable service! read more

Went in for a last minute tire rotation and they were able to complete the whole process in under 5 minutes! The staff was very friendly and welcoming. I will definitely be back to this location in the future. read more

Have been treated very well by the technicians here. Service was always done in a reasonable time with a smile. The tires range in price so everyone has an option. thank you!!! read more

I've been taking my vehicles to this place for about 10 years. The staff have been great to work with, are respectful and knowledgeable. Thank you Big O Tires for serving our community. read more

Had a great experience after my tire blew on the freeway! David was very kind and helpful. I work in automotive recruiting and he is definitely a great hire. He was very real when explaining things to me. Nice work! read more

Ever since Berry got here this place is awesome. First class tire shop with tons of knowledge. Thanks for taking care of me and my family Berry!! read more

Just left this place. Feel like the least I can do is leave a one star review. Dude told me cost of repairs would be $311. Or $570 if I did the front brakes. I said I'll hold off on the brakes. When work was done total came out to $555. I said I thought you said the total was $311. He said that was the additional price because what I was originally going there for was about $200. I said if you would've told me that I would've have agreed to it. That dude knows what he did. Be careful with these guys. I'll be filing a police report and disputing the charge with my bank to hopefully get my money back. Didn't want to make a scene in the store about it. I'm not ok with just being lied to like that and I'll make sure I do what I can to fight it. Dude should have been honest. read more

Barry and Team pay attention to detail and are very helpful. I will not go anywhere else for all my vehicle needs.

Owners Bought 5 tires with warranty for a trailer. Drove the trailer 5 times short distances in AZ. Few months out of paid warranty 2 tires exploded on one trip local causing the entire electrical system to cover to be exposed and ripped apart by the tire. They obviously were defective tires or retreads sold as new. We were stranded on the side of the freeway in a dangerous situation. Big O didn't care. Won't replace defective tires or repair the damage it caused to the RV. We are in the extended time warranty up to 5 years and that should cover it but management finds it easier to say no. Discount Tire stands behind their products but not Big O. read more

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Went for air in my tires told dude only need left back tire he proceeeds to do all 3 were already at 34 psi he gets done looks confused to the max then I see all my tires are reading 28 pathetic beyond irritated at the experience read more

Came for an oil change and tire rotation. Staff was very friendly and my car was done within an hour.

Good customer service, got it done fast, no wait. Never have had any issues with them. Overall a perfect experience.

Amazing service, if you're a veteran they'll do your oil change for free! Also the service manager fixed my remote battery without me asking! read more

As a young woman, I often feel that I can't trust or am getting upsold on what my car requires. I needed two tires replaced on two separate occasions and have been to this location for both, due to the cost being significantly less than other tire shops. They have been the most helpful and reliable, giving me fair quotes that are far better than what other places have tried to sell me. Definitely recommend and will be returning for my car needs :) read more

My experience with Big O Tires was incredibly disappointing. I brought my Honda in for what I believed would be routine repairs, including motor mounts and a radiator replacement. Unfortunately, it quickly became evident that the technicians lacked the necessary expertise for the job. Upon receiving my car back after the repairs, I immediately encountered transmission issues. Despite assurances from Big O Tires, the transmission began malfunctioning the very next day, exhibiting erratic behavior. Seeking assistance, I returned to Big O Tires for a diagnosis, only to be met with incompetence and excuses. Their inability to identify the root cause of the issue was evident, and their proposed solutions were both costly and uncertain. The situation took a turn for the worse when my transmission failed completely as I left Big O Tires after requesting an inspection to determine why my car was not functioning properly following their repairs. This left me stranded on the highway; I had to call roadside assistance for a tow. Frustrated and desperate for answers, I sought the opinion of a seasoned mechanic with over 40 years of experience. He came by and spent 2 hours inspecting and went over with me what will cause this to happen so suddenly and pointed out how badly the radiator was done, clear to see someone who did not know what they were doing did the work on my car. His assessment was clear: the transmission failure was a direct result of Big O Tires' negligence, specifically, the use of incorrect transmission fluid after the radiator replacement. This oversight could have been avoided had they used the appropriate fluid for my Honda. Furthermore, their failure to acknowledge the glaring errors in their workmanship is concerning. The shoddy radiator installation, noticeable to any trained eye, was completely overlooked on both occasions, despite my concerns raised after the initial repairs. Adding insult to injury was the dismissive attitude displayed by the staff, including William at the front desk. His claim that he would not let my car leave in such condition raises serious doubts about their inspection process and attention to detail. In response to these failures, I have lodged a complaint with the BBB and am considering legal action to hold Big O Tires accountable for their incompetence and disregard for customer satisfaction. Save yourself the hassle and avoid Big O Tires at all costs. Their incompetence and dismissive service are unacceptable. Posted this to a neighborhood app and so many people have come out the woods with similar bad experiences, definitely steer clear of this place, they clearly don't know how to work on cars very well and if they break yours they will not help to fix and point the finger elsewhere. read more

Big O Tire Stores - Tires Near Me - Tempe, Arizona

Worse customer service ever. No work ethics what so ever. I was told they were supper busy so I would have to wait a couple of hours. They had me wait for 2 hours just to notify me that they didn't have my tire in the shop. I sat there while all the workers sat around on their phones. Not one could have checked to see if they had my tire between those 2 hours. My time wasn't valued so I'm taking a few minutes to write a nice review. Also discount tires saves the day again! Thanks read more

Big O Tire Stores - Bad customer service. This was a few hours after they opened the shop. - Tires Near Me - Tempe, Arizona

Bless these workers and this location! I've been having problems with my car for a while trying to get things fixed for WEEKS! I needed something that was a quick and easy fix yet I had been calling around all morning and no one could help me. I even went to a different big o location that said they could help me and wanted to charge me $200. I went to this location and they had this easy problem fixed within minutes and even helped me with my tire pressure all for free! All the employees were very nice, and very helpful! Giving me efficient service and educating me as well! I am so grateful and relieved! THANK YOU!! read more

Excellent customer service! I have been to a few Big O Tires around the valley and this is my favorite. The staff is always really friendly and they are quick and efficient to complete my car's service so I am in and out in a timely manner. I always appreciate the recommendations from the staff so that I get the best deal on the service that I need. I would recommend this location to anyone that is need of service. read more

After over a decade of coming here, these people have always been the very best - generous, quick service, great communication, and no company provides better customer care. I just had the oil changed for my 2016 Honda Fit, and I was in & out within about 30 minutes! Such friendly employees, too! They have made reasonable & factual recommendations about my cars' maintenance and never hard-sold anything. True pros! I whole-heartedly recommend Big O Tires in Tempe! read more

I'm a hard working young man, I had an unfortunate morning where I popped a tire. I put the spare on an brought it to big o which I've been to the location before, I was asked by the manager if im a returning customer and I said yes. they put me down to get a new tire and alignment. didn't check If I was under warranty or even bother to look at my file. they change the tire and did an alignment, I went to the pay station there was a set amount that I wasn't sure of because I thought I had warranty in which is their job to check the file. after realizing the managers mistake he tells me he wishes I wouldve told him that I had the warranty but clearly, it's in the notes of my file. which if I had not brought up the warranty he would have charged me more and then proceeds to not fulfill the whole term and complete the warranty in its full so he gave me a petty discount for a service in which should have been free. (the tire shouldve been covered under warrant and I only would've paid for the alignment). then after receiving the keys to my car and driving off I check my center console after pulling off the lot not even 3min- only to find that $100 bill is missing that I put there the night before! I return to the store and ask for a manager (Peter) where he just thumbs through the paper, can't even tell what technicians were in my vehicle for the service. and then says "well i have never had a problem with this before", I assure him that despite having a flat tire I came in with really positive and respectful energy towards the whole staff. but this is unacceptable and he just looks at me confused saying he will do an investigation ? yet you couldnt even honor my warranty on the tires I bought 4 months ago? the negligence is insane. don't waste your time here and get your money stolen. read more

If i could give a zero i would. Do not deal with big o and let me tell you why. I took my vehicle in for an alternator on 02/03/24. I received a call saying my water pump is leaking and need replaced. So i agreed. I got my car back on 02/05/24 and noticed an issue. My engine fan was running all the time and would roar when leaving a red light or driving down the expressway. I called Big O and told them what i was hearing. The technician said that this is a normal sound for a truck even tho i have never heard it on a truck unless it was really hot outside. So another week of the roaring i take it to the dealership who checks it out and says that the fan clutch has failed and needs to be taken back to whomever put the new parts on. Now i made an appointment with Big O to have it looked at. I arrived at 8 and the person at the desk who was the same person when i brought it in acted like he could careless that i was there and barley spoke to me. I didnt get a call back like before saying my car was ready i received a text message at 10:30. I went to pick up my car at 4:30 and again he acted like he could careless and didnt explain anything to me. Just had me sign and handed me my key. I went to my truck and started it and the roaring was still there. I am so disappointed with big o. I was told not to go to them and i should have listen. Almost 3 weeks and my truck isnt fixed. I will tell anyone and everyone i know not to go to big o. I will leave reviews anywhere i can. I wish i would have listened and taken my vehicle elsewhere. read more

total scam. called for an estimate and wehn i got there it was 3 times what they had quoted. stay clear from the surprise location

I just want to say that, William Hawkes and Michael Griffin are the superstars of this store. They got my defective tire replaced that I got from another location, and got me on my way fast and efficiently. Highly recommend this location if you want reliable and efficient service. read more

These guys recognized the fact that I am a veteran without me even saying anything, I served 5 years in the army and they recognized my service and applied a military discount.Thank you guys!! read more

Took 3 hours to "check" my car. Did not receive an update about what was going on until I had to ask. Customer service was horrible. Ended up telling me my battery was bad after a 3 hour check up . Went to AutoZone after, turns out my battery was fine, just had to replace my terminals. Thanks for nothing. read more

I booked an appointment for 2pm and was then called to come in earlier since they were available with the tire I had chosen. Once there, I was informed that they no longer had the tire. This was in a span of 30-40 minutes. They then try to sell me on something that was double the price I wanted to pay. I told them I couldn't afford that, their reply was "we have financing". The employee helping me was rude and seemed put off by the fact that he'd have to send someone to pick up the tires at a different place. The customer service there needs improvement. I'll be taking my business to Discount Tire. read more

These guys do a terrific job. I liked the first job they did on my truck I took my other truck to get new tires on it too. I called and let them know the tires I wanted and they had them or got them in hours. They did great jobs on both trucks. All the guys in the shop are very nice too. I had issues with my tires pressure sensors and they fixed it. I had one busted lug stud and they installed new ones as needed. The best tire shop I ever found. I met the owner and he is ever cool too. He races a desert rail in races all over the country. What a great guy!!! Thank you Big O! read more

While driving in the 101 I had a warning pop up that my tire pressure was 18. I didn't know the area so I searched the nearest tire shop. Discount came up so I headed there. Two front desk people were helping others on the phone and the third was with a customer. Stood there for a while and no one even looked up at me. I walked out and searched again. Chose the Big O on Rural Rd. I am so happy I did! I was greeted as soon as I walked in. I wish I had gotten a name because he was so friendly. Anyway they did a good job and had my tire repaired in about 15 minutes and had me on my way so I was only 30 minutes late to my meeting. I recommend them! read more

If I could give zero stars, I definitely would. This was the worst customer service I've ever experienced. I had a reservation, but I still ended up waiting two hours for them to fix a flat tire. And after everything, one of the employees just handed me my keys without saying a single word, then walked off back to the counter. It was so rude! Absolutely unacceptable. read more

Mike Griffins, at the front desk, provided excellent customer service. Mike was the reason I decided to get tires at Big O rather than shop around for a better deal. Mike's great service lead to 4 new tires. I believe the price was reasonable and value good. I know that in the future, when I need tires pumped up, oil change or general service information, I can go to Big O to get quality service. read more

Closes on 4pm Saturday with my car in their lot and 13 minute heads up. Arent open Sunday. Robbed me of transportation all mothers day weekend. Didnt even get a good deal on my tires. Update: They hit me with every excuse in the book, even telling me it was my fault before settling on "I can only apologize so many times before its insincere". Didnt give me my 1 good tire back of the 4 i replaced which I specifically requested. Honestly the worst experience ive had with any business in Tempe. read more

Terrance and Joe took care of me after blowing a tire out of CA in AZ, Quick working, responsive, and honest. I recommend Big O tires Tempe, six stars read more

Big O Tire Stores - Taco - Tires Near Me - Tempe, Arizona