My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

I'll just say this: after 2+ hours for an oil change at Firestone, they quoted over $600 in repairs…read morein order to pass inspection. I decided to get a second opinion down the road at Wallace Automotive. I was in and out in 20 minutes and the only issue they found was with my wiper blades. Twenty minutes and $57 later, I passed inspection. I've only taken my car to them a few times now, but each time I've had an honest and positive experience. They are efficient and hardworking people, unlike other thieving mechanics. And, they provide good snacks for their customers while their car is serviced!

Very friendly and knowledgeable place Customer service is great. They keep my wife's 1997 Honda Crv…read morerolling.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

Great staff and Jake is awesome! They are proficient and Jake is awesome to do business with…read more Promote that guy!

I had my oil changed and tired rotated on Tuesday 9/23. Barely drove it 20 miles and the tires…read morestarted vibrating and my tire pressure light came on. So I parked it at home and called valvoline to speak to them. They opened up a claim CS2414243. I haven't heard anything back from them. So I called them today to follow up, apparently the store manager MACY had sent an email to close the claim because I have a nail in my tire. I have a few issues with this. 1. She never spoke to me. 2. A nail in my tire would not cause the vibration that is happening. 3. After customer care told me what was going on, apparently no one else was available to help me with my claim. But when I call the store directly, there's magically a manager available.

Excellent service and information given from the very first consultation all the way through until…read moreservice completed.

This is a great & honest company . They will get you and out in record time! Give them a call!read more

I've used Leete to service my cars since 2009, first at the 2nd Street location and now at the…read moreStaples Mill location for the last five years. I have never had anything but top-notch service. If it's an emergency, they've always squeezed me in. They are up front about costs and let me know what repairs or maintenance is urgent versus what can wait. The repairs have always fixed the problem. I know virtually nothing about cars and can't compare pricing to other places, but I've never felt taken advantage of. Highly recommend.

Leete Tire used to be a quality business but since Tire Discounters took over, they are unable to…read moredo a simple tire & wheel balance without damaging custom wheels. To get these repaired would've taken over a month, so I opted for a refund, which took 3 full weeks! In todays world of instant transfers and next day banking credits, who takes 3 weeks to do a simple refund?

I rolled straight in to get an oil change. The staff was immediately responsive and worked…read moreefficiently and quickly. I was able to stay in my car the entire time. They showed and explained everything they were doing. Made suggestions and were honest in their approaches. The things I did not choose to receive were not forced on me. In fact the manager said I could come back and would give me a 10% discount. They even honored my $20 online coupon which made my bill a good deal. I was in and out in 15 minutes. Completely satisfied with the work done.

Aside of getting all the services I needed... Just wanted to give the entire team a shout out. They…read morewere a little busy but greeted everyone right away, were very friendly and kept things moving nicely. I always appreciated when a company says good bye and thank you as well. Kudos guys. Visit Tuesday at 3:30pm!

I know jacksh*t about cars- I'm not super ashamed of it, I can do a lot of other things. But if…read moresomething's wrong with my car Im going to take it somewhere to get looked at. The young men working at this jiffy lube laughed in my face and ridiculed me. then had the nerve to wonder why I wait so long to get my car worked on- as a young woman i don't feel like being criticized by men for requesting a service their establishment is supposed to provide. One of the young men said "I was going to say something, but youre a customer so I probably shouldn't". I said youre right you shouldn't say it then. Just a completely humiliating and unhelpful experience. They ended up sending me next door to auto image- they guys in there were super nice.

I got an oil change for 5000 miles and the oil light came on at 3300 miles. This has never happened…read morewhere I usually get my oil changed. They insisted that of they would do a free top off if necessary but when I went to them, they changed their tune completely and that it was my cars fault because it burned oil too quickly. A Subaru with 80.000 miles? I seriously doubt it. They are just a lousy corporation that takes no accountability. Never going back there. ​

Professional. On the ball and affordable…read more Will back up his work if there are any problems. Honest, and not reaching for every penny he can get, he's fair.

Prompt service. Very professional. They tuned up my Chrysler 300 (as requested). During the…read moreservice, an additional issue arose with a cable connection to my alternator. After determining the issue, they repaired that as well. I will use them it the future.

It's great to have a trusted mechanic who is reasonably priced, great quality and offers great…read moreadvice. We are on our fourth car with J, and wouldn't go anywhere else. He has worked with us on older cars ensuring we are safe but not pushing extra services that we don't have to have.

JK's work is great and affordable! Had broken front sway bar from hitting a curb in icy conditions…read more Honestly auto work. I recommend them!