All I can say is this company is the best around! The employees are very up beat, friendly and helpful! I called one day due to shaking in the front of my car and they said to come down immediately. No appointments no waiting. They were all about my safety. Soon as I got there the front desk workers approached my concerns immediately. I explained to them I had really bad shaking in the front when I braked. They referred me to Terry and he helped me going forward. He did a diagnostic test for free. He told me I need a new tires and took the time to show me why not just tell me and make a sale. I had a tire in the front separating and two in the back with the wire showing. Once they put there tires on the shaking was much better but was still persistent when I drove it with the Terry he explained it may need break and rotors. We took it back to the shop and sure enough I needed brakes and rotors. Once again showed me that I needed it not just told me to make a sale. I am now driving my 2007 vehicle and it feels brand new thanks to Big O Tires the effort goes to the team there read more

I've got to say thank you so much to Big o and their team of mechanics. I took my ford in because I was having couple problems one being overheating. I recently moved back to Modesto from Sonora. My car had a few problems within the two years since I bought it used. I took it to a privately owned mechanic in James Town. Long story short the problems I was having just never was fixed. And I kept going back to the guy and that meant more money to fix the same problems that was supposed to be fixed in the first place. So I went to Big o tires in Modesto on McHenry had my work done and everyone there went out if their way to make me feel comfortable. My fuel pump was fixed I had an oil leak that they fix along with a few others problems I was having and did it and assured me that my car would run great. It's been a couple months and I'm very happy my car runs great. They even installed a car stereo for me which they didn't even have to do but I asked them and they went Above and Beyond to make me happy. read more

I found Tony to be rather rude and abrasive. The cost for new tires and rear struts ended up being $300 more than the initial estimate. Seemed sketchy to me, but I'm no expert. After I picked up the car it rattled, creaked, and thumped so terribly on the way home that I took it back immediately to complain. Turns out they didn't tighten the bolts tight enough. Umm ok? Not sure how they could have backed it out of the shop and not noticed the noise. Additionally I was told I needed new sway bar links and bushings to quiet a "different" noise coming from the rear. At this point I just wanted my car fixed so I said ok and Tony said he would have to order the parts and give me a call on Monday. That was 3 WEEKS AGO and I haven't heard a thing. To be honest I'm glad he didn't call. I'll be taking my car to a real mechanic now. As for oil changes and tires, there are plenty of other options in town. Save yourself the trouble and go anywhere else! read more

I have taken my vehicle here more than once. I used to just take it to the dealership for repairs. But one day the dealership let me down. After a simple oil change I checked my engine while cold and noticed they overfilled my oil, Not only that, but the check engine light also came on. I also did some research online and learned that at dealership the mechanics working on your cars are newbies still learning. Those at mechanic shops are fully certified and have more experience. They also have more time for customers and don't treat them like a number (dealerships don't make much money off repairing cars compared to selling them). Thus for a better customer experience overall a mechanic is better. Big O Tires is forward about telling customers what they need to know and doesn't brush them off like they are one of a million customers. read more

My family has been going to Big O Tires on Mchenry since the middle of the 80s. We have always been well taken care of and had great customer service. No matter what the issue is with our cars they alway know how to take care of it in a timely manner with the lowest price possible. They will drop you off anywhere you need to go to take care of errands while your cars is being repaired and they pick you up when your car is finished. Great communication the entire time your car is in their shop, they alway let you know the status of the repairs as your waiting. They always have some sort of sale going on for new tires or new wheels and tires. They have great knowledge on their product and the services they offer. My family and I will continue to do great service with Big O Tires as long as their doors are open. read more

Was originally going to go to Valvoline to get my oil changed, but thank god groupon brought me to Big O Tires! I called to see if I needed an appointment and they took me within the 30 minutes I called. I got my routine maintenance and oil change services done in 30 minutes! When I got there I was greeted and assisted by Tyler Esparza who was very helpful, informative, and had excellent customer service. He explained everything perfectly so my girlfriend and I (who know little about cars) completely understood what he was talking about and explained all of the recommendations and diagnosis's wonderfully. Will definitely be coming back for my routine check ups and other problems in the future even though it is farther than Valvoline! Thanks Tyler and everyone else at Big O Tires! read more

I am writing to commend Tony Fleming for his professional and courteous help in assisting us as first time customers. We took the car in for a brake check and possible replacement. Tony and his crew inspected all of the wheels and determined that a brake repair/replacement was not necessary at this time. I cannot say enough in complementing Tony for the speed, quality and kindness shown us during our stay. Rest assured that we will be returning as required for future work. You have acquired new very well satisfied customers who will spread the word to our friends and neighbors. Thanks for a very enjoyable experience! Walt and Joan Neller read more

On a busy Saturday afternoon cars and customers lined up every where and I needed a tire replaced, the rest rotated and balanced. Kaila explained that they were slammed it'll be a few hours if you can leave it or schedule you during the week..... Being a single dad that works 12 hours a dad 5 days a week it was impossible for me, some how she keep smiling and stayed friendly and worked me and my needs into the flow of things and saved my out of state vacation. I couldn't be anymore impressed with the professionalism, the friendly demeanor, and great work of the mechanics out in the shop. Thank you Big O today was a breath of fresh air during a time were most are rude and short with others. Top notch service read more

Customer of this store for 30+yrs, when Tony left, it went down hill. This past Friday my wife brought in her car, nail in tire, spare showed cracking in sidewall. Lady at counter said tire not repairable, recommended an all terrain tire for a spare ( it is a 2WD vehicle) and said rear breaks need replacement, at 4mm. I took the car to another shop, they repaired the tire, got me a spare for $60, and showed me the brakes were at 10mm!!! Staff at Big O on McHenry cannot be trusted. Thieves and scam artists. I will NEVER go back again and plan to share this with all who will listen. It is a shame that a business such as this, tried to take advantage of my wife. If you go there, be aware!!!!!!! read more

Someone slashed all my tires and I needed new tires ASAP! I called around everywhere asking for a quote on new tires and the prices were ridiculous. Finally, I called big O tires and I spoke with Tyler. I explained what happened and that I needed tires ASAP! Not only did he find what tire I needed he did the most he could to make sure I didn't go broke getting 4 new tires. He also had a tow company come and pick up my car while I was working which I appreciated a lot because it took off the stress of me finding out how I was going to get my car there with 4 flat tires. Tyler went above and beyond, he needs a raise or something because he had excellent customer service! read more

So shoutout to Tyler Esparza for helping me out of a thick one...Tyler came out and helped me and my fiancé when our new tire busted by AL's Furniture. He came out and picked me up and helped me get 4 new tires for my Honda CR-V in a fast timely manner. He used his jack because mine didn't lift the car up as much as we needed, he gave great customer service, made sure that I got the best tire for my money and best setup for a spare tire with the old ones, and he even followed us back to make sure nothing happened and we got to the shop ok...great guy and definitely will be coming to the Big O on McHenry by Pelandale to get all my tire needs done... read more

The managers, Tony and Jess, were very helpful and provided excellent service. Tony was great in giving me valuable information on all of the available tires that would fit my truck which helped me select a good tire that would fit into my budget expense. My truck went into the garage within 10 minutes of selecting my tires and the garage staff completed the tire installation within 35 minutes...great service! The other manager, Jess, was speedy in my check out and the whole experience took less than 50 minutes! Great experience and friendly customer service! read more

AWESOME shop!!! The managers/owners have done a great job training their team and running this location. Great customer service for me personally, and hearing them on the phone dealing with a tow/client issue too. Even with an issue in the shop today you kept your cool, were kind and understanding to your customers all the while you got it done as quickly as possible. Thank you for fitting me in and getting my tire changed out today so I could make it to my friends wedding on time!! I can't THANK YOU enough for your services and appreciate you very much. read more

Once again Tony at Big O Tires has come through and help me. I've never trusted a place with my vehicle as much as I do Big O Tires on McHenry. They're extra caring ,very convenient, and trustworthy. My car broke down Friday night so I had it towed there. I had to work all day Saturday so I wasn't able to go into the shop, but I was able to communicate with Tony at Big O Tires over the phone and he fixed my car and had it ready after hours for before I got off work. Thank you Tony for your extra extraordinary customer service. read more

This place is GREAT! If you want FAST, FRIENDLY, HONEST service...you found it! Had to have my son's car towed here after it left him stranded on McHenry Ave. Tony helped us out and told us they would take a look at the car in the morning. By 8:15am the next morning I received a phone call and text messages with pictures of the broken parts that had to be repaired. I was so impressed with the customer service! The car was fixed and ready to go by 4pm the same day, thanks to Tony and the team at Big O Tires! You guys ROCK! read more

In my own experiences, the services at Big O Tires in Modesto are second to none, compared to the rest of the local auto repair locations in the area. Yes, there will be wait times, as this is a very popular and busy location for a reason: Fair prices for vehicle maintenance, repairs and tires, all backed by nationwide warranties. I have purchased tires, oil changes and have had them perform other repairs for my various vehicles over the years and have had nothing but positive things to say about my experiences at Big O. read more

I have to say I had All Star customer service experience today. I am very thankful to Tony who made it possible in my purchase of my new tires. It was a smooth process and I'm defiantly going to be a loyal customer. I was able to drop my vehicle off at lunch and have the vehicle available within a reasonable amount of time. Also i would like to thank Chris for the professional demeanor in the shuttle process he was courteous and prompt when returning to pick me...Thanks again Big O read more

I have trusted the team at the McHenry Big O tires for almost 20 years. Every time I need any work on my family vehicles, even if it is not tire related, my first call is to Tony or Jess. Just yesterday, I needed some minor (non-tire related) problems looked at quickly. Tony and his team had an opening in the schedule and took care of the situation in less than an hour. The dealer wanted to schedule me for sometime late next week. Keep up the great work guys. read more

My transmission went out on my Jeep. I originally made an appointment for a Saturday but started having problems on Thursday and they were more than happy to have me bring it in a few days early! The gave me repair options and went out of their way to make sure it was fixed and fixed right! I feel I got a fair price and my Jeep runs great now! AND the little bonus prize we got when we picked the Jeep up made me VERY happy!!!! Beep beep!! Thank you Big O!! read more