Cannot even begin to Thank you for the impeccable service !!! Ali Stanley from first phone through getting my recall completed. It didn't even take more than 18 hours of call, schedule, and recall completed. Ali went above and beyond the course of service advisor, customer service, and representative of the Honda Corporation. She is worth more than a 5 star review ! Thank you Ali for all your attention and to the management team, Ali is top notch to have on your team. She is truly a rare gem in a world that needs more of her kindness !!! Thank you Again ! Melanie B read more

Nick was patient, professional, and genuinely cared about making sure my concerns were addressed. He went out of his way to provide exceptional customer service. It's the kind of attentive, no-hassle service that's hard to find these days. If you want good customer service and the sales department at Mistlin Honda Modesto, ask for Nick. He's the reason I'll keep recommending this dealership to family and friends. Five stars! read more

Bought my daughter her 1st car today. We went last night and looked at a 2026 civic sport hybrid touring and my daughter loved it. So we went today to purchase it. My sales guy was Junior Diaz . He was very good at communicating with me and super friendly! When he wasn't available Micah helped me he also was super cool and helpful. He knew a lot about the car , very informative. Easy to talk to . I had to wait to bit for purchase to be complete but that's because they were very busy. They offered us bottled water while we waited. Jose was the finance guy and he was great! So funny, made us laugh. Such a nice guy. It truly was a great experience buying a car here. Everyone is so nice !! And we absolutely love my daughter's car!!!! It's pretty amazing! And definitely a great choice for her 1st car. She's in love! read more

I brought my car in for repairs. I picked it up and apparently they ate Panda Express and Drank Star Bucks Threw the napkins,trash and garbage on the floor for me to clean up. If you're going to eat and drink in my car while servicing it. Please clean up after yourself! read more

Mistlin Honda - This is the trash they left ! - Car Dealers Near Me - Modesto, California

I recently bought a Honda Fit with low miles here in Modesto and wanted Honda themselves to do an inspection before purchase. My fiancée brought the car to Mistlin Honda, and they came back with a list: front brake pads, a cabin filter, and "significant" rust. Naturally, the rust comment raised concerns, but when the dealer went to Honda to double-check, suddenly it "wasn't significant." Whatever--we paid the $250 for the inspection and left. The dealer replaced the brakes before I bought it, and I handled the air filters myself. Fast forward: a week ago, the oil change light comes on. Strange, since Mistlin had just "signed off" that all fluids were fine. I commute daily, so I took it in for an oil change and also requested a transmission flush because there was no service history. At Midas, they showed me the transmission fluid that came out--black, burnt, and foul-smelling. In other words, clearly never serviced and obviously not checked during the $250 "thorough inspection" Honda claimed they performed. I even brought the burnt fluid back to Mistlin, and they admitted it had never been changed. The service advisor's response? "Sorry man, I didn't help your fiancée." No attempt to make it right, no manager called over--just a shrug. This was my first and last time trusting Mistlin Honda. I wanted to give them a chance, but if this is how they "inspect" cars and treat a first time customer, I'll take my business elsewhere. read more

Mistlin Honda - Transmission fluid overlooked in $250 "thorough inspection" - Car Dealers Near Me - Modesto, California

This was one of the most frustrating and dishonest experiences I've had with a dealership. I received an online offer for my vehicle and was assured by sales associate Micah that it would be honored. Based on that, I brought my vehicle in for an inspection. After waiting for nearly two hours, I was told by sales manager Nick that the used car manager, Abe, wasn't available and they couldn't move forward. Nick said he would call me back, never did (thanks for the follow-up). I ended up having to reach out again myself, and only then did Abe finally call me back and said he would take care of me. By that point, it was clear the promises made upfront didn't mean much. I fell for the classic bait and switch. They used an online offer and assurances to get me in the door, even though they weren't in a position to follow through. Having someone sit around for nearly two hours just to say we can't do anything is not just disorganized it's dishonest and disrespectful. Between Micah, Nick, and Abe, I got inconsistent information, no accountability, and zero respect for my time. No one was upfront, and no one followed through. I can't speak to their cars, but based on this experience, I would strongly question their business practices. If you value honesty and your time and don't want to be misled, I'd recommend going somewhere else. read more

We're in the market to purchase a CR-V Sport Touring Hybrid. Looked at their stock online and drove over there to look at one of the Silver Sport Touring models. When I arrived they could not locate it. Mentioned something that the website hasn't been updated. (Just checked this morning and it still shows as being there.). Contacted them multiple times to get an OTD price. Via email as well as on the phone. Each time they said they would send one to me, only once did I receive it. The one I received was for a different VIN number, wrong color. It had accessories added to the line items. Called and asked if they can remove those. No. Thanked them and left the called. Receive an email that they are willing to make a deal with the accessories removed. Ok, send me an updated OTD. They finally send me another one, while adding a note that the vehicle had just been sold 2 seconds ago. The 2.99% 36mo. financing should have expired last day of April, website still offers that promotion. Did Honda extend that? Also the Urban Gray model we're wanting is still showing on the website as well. If you're in the market for a Honda in this area (Modesto) be wary of the incorrect information presented on their website. You would think they could keep it up to date, as most shoppers view that first vs going to the dealership. An OTD should not be too much to ask, just gives you a starting point on negotiations. If they're nice to me, they'll still make money. The MSRP is a suggested price given by the manufacturer, not a final cost. The dealer still makes money even if you buy it for less than MSRP. I'm sure Honda gives them incentives as well. In the end if we do find the one we're looking for, it will be purchased from a different dealership. Even if we have to drive 150 miles to get one. That they didn't offer to order one or try an locate one for us is another matter as well. In the end they probably don't want to sell us a vehicle, which is fine. read more

Thank you to Nick for being able to set me up with a rental vehicle after not being able to receive my car after being serviced today and Thank you to the service department, Sam has always been an amazing help! read more

I wouldn't recommend this place to anyone. We took our car here back in May to have work done on the fuel pump due to a recall, the following week our car started having a laggy feeling when stepping on the gas. About a week after that the car would start misfiring and go completely into limp mode. So we contact Honda and they have us bring it back in. They "diagnose" our vehicle saying it needs a new turbocharger and quote us $2,300 for replacement. We trusted them that this was the issue. It took us a month to save up the money. We bring it back to replace the turbo and not even 5 hours after picking up the car it starts doing the same exact thing. It sputtered and went into limp mode while I was getting on the highway almost causing me to get rear ended. This happened on a Friday evening so we had to wait till the following Monday to take it back in. Sam Galvan and the service manager Jason both continued to tell us that there is nothing wrong with our vehicle, after having it for 6 hours that day we left with no answers/solutions to our initial problems. They even said they drove it to Enoch's HS and back and still no misfiring/lag was noticed by them. Not even 3 minutes after we pull out of their lot the car starts misfiring again. They also mentioned it needed an oil change so we did that at SpeeDee and the problem still remains. Today we take it to O'Reilly's to diagnose again and code P0303 pops up saying cylinder 3 misfire detected. As mentioned our car had no noticeable issues prior to taking it in for the recall. Even if we did need the new turbo charger based on "how many miles" are on the car and their diagnose, why can't they figure out what is actually wrong with our vehicle after having it in their shop 3 different times. In total we paid them $2,409.90. And the initial problem is still happening. Photos did not post in order for some reason. But dates are shown. read more

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Unfortunately, they're always in a rush, and there are several times when they don't pay attention to the services you need. This time, I only needed a transmission fluid change, a differential fluid change, and an antifreeze change, and they added an engine oil and filter change. I never asked for it, since I had already changed it four days prior. I don't use Honda oil; I use Amsoil Signature Series with an Amsoil oil filter. It's a big mistake on their part. Besides, the mechanics should check if the oil is clean before draining it. It was a bad experience and shows a lack of professionalism. On top of that, the agent who helped us only wanted to offer a discount for the oil change. You should be more careful about the services the customer requests and provide better training for your mechanics. Very poor service... read more

I arrived 20 minutes before my appointment time. There was only 2 people in the service line ( both not helping anyone and doing something else at the desk? ) I wasn't even acknowledged and or to let me know how long the wait is. After about 40 minutes ( I was about 4th in line at this point ) I was finally helped. The service was for the recent recall ( fuel pump check ) oil/tire rotation/inspection and system update took more than 5 hours while I waited. This was far from what I expected, especially since I had an appointment and had to wait so long just to be checked in. My normal service location is Tracy so I will be going there in the future. I live in Mountain House so this was a 40 minute drive to come here. I only did so because I had a very good buying experience when I bought my car from Jose. read more

You Might Not Believe This, But It's True. We bought a Honda with cash a couple weeks ago; I had not recounted the envelopes that I had put together after we agreed on a price. Tomas in finance brought out the cash machine and we went through envelopes of 100's and 50's. We thought the count was correct. We got the car. We left. 2 days later Tomas calls me... "there's was a mistake in our counting the cash". "what?" I replied. "Yes, you gave us $4000 too much. The girls in the back office counted it 4 times" he said. The following week I went in and picked up a check for $4100, to be exact. This kind of honesty is rare. Thank you Mistlin, Tomas, Adan, and back office! ;0) read more

I went for an inspection. I came out with a scratch. The man didn't budge when I told him they told me my battery was no good. It was a brand new battery, then they come out and say, oh yeah, your battery's good. We tested it. read more

Mistlin Honda - The scratch i told them about , he said ok what you want me to do .Honda very un professional and lied to me. - Car Dealers Near Me - Modesto, California

If you're looking for a new car i highly recommend going to Richard because he's really knowledgeable, he was upfront about everything and straight to the point no BS and I was in and driving out with my Honda civic in just a couple hours. I really liked the fact that he was super transparent about the whole process too read more

Marlon was very helpful. He shows us a couple of options and was very knowledgeable. She helped my cousin buy her first car. Would totally recommend him. Great service. Ask for Marlon!!! read more

Mistlin Honda - 2022 Honda Civic Sport - Car Dealers Near Me - Modesto, California

My family and I came in today looking to purchase a brand new CRV again. We've dealt with and had purchased from Mistlin a handful times, but this time around, we had an extremely disappointing experience, and we felt compelled to share it. From the moment we arrived, the customer service was lackluster at best. The staff seemed disinterested, dismissive, and unwilling to help which left us feeling frustrated and undervalued. The worst part of our visit, however, was our interaction with Sami Merza, the sales manager. Not only was he unprofessional and dismissive, but he also made a blatantly rude and racist comment during our conversation as we were walking out after not coming to an agreement on a deal. We were absolutely shocked and appalled that someone in his position would behave in such a manner. We came to Mistlin Honda with the expectation of being treated with respect and professionalism, but unfortunately, that was far from our experience. I cannot recommend this dealership to anyone anymore and urge others to reconsider doing business here. Glad we ended up leaving, because Stockton gave us a better deal for 10k less OTD and at a better rate of 4.5%. read more

April 10, 2026, brough my leased (December) 2023 CR-V in for a scheduled service. History: First year, end of 2024, email notification from Honda and on the cars dashboard for service. Second year, end of 2025, email from Honda stating service is due but no notice from the cars dashboard. Schedule the appointment but when I arrived, service clerk tells me to ignore the email and only follow notices from the dashboard. Clerk stated the emails are a NEW service feature and not accurate, appointment canceled. April 9th, 2026, dropped car off late Thursday as the appointment is early Friday morning. Service clerk hands me an estimate for $650.00 for oil change, air filter, tire rotation and other items he claimed the car is issuing service error codes. He continues to state only the first two years are covered and I did not do a service in 2025. I explained to him the above statement and he pulls up the records and he found the canceled appointment. Then he tries to point out that I have gone over my mileage, and I tell him I would not have if they had done the service 6 months ago as schedule. He requests to speak with his manager. I say, "Talk to him about this tire rotation as well because we both know I can take the car down to American Tire and have that done for free!" The clerk, without speaking to anyone say he will not charge me for the oil change or the tire rotation if I agree to the other services. I ask for the cost and on the written statement he write N/C (no cost) on oil change and on the tire rotation. Pulls out a calculator and writes in $525. Today, Friday morning April 10th, I go to pick up the car and he says the bill is over $700. I quickly pull out the sheet from last night and I tell him that is not what you said yesterday! He then tries to tell me it's a NEW system and when he enters the new information this is what came back. I said NO! This is more than what you were charging me before the Oil Change and Tire rotation was at N/C! He pulls out the calculator again, punches in some number and tells me he can do it for $541 and says something about some part costing more. I told him that Mistlin Honda has been around for decades and if they don't know what things cost by now they need better people working for them. Anyway, I'm now upset at the BS, so I pay the extra $16 and leave. If I buy another Honda, it will not be from Mistlin Honda in Modesto! If I hear the words "New System" red flag, and I walk away as well. read more

Dealt with Sam (service advisor ) absolute terrible customer service. They repaired an issue in Oct. 2024 having the same issue now he claims it was from a non OEM windshield? Although the repair in Oct the vehicle had the same windshield! Dishonest and terrible customer service!!!! I will be taking my vehicle to a different Honda dealership from now on! read more

Checked in at 9.30am for an oil change, after waiting 3 hours I went to get an update and was told it would be another 30 minutes. After another hour of waiting, we were finally informed the car was ready and checked out at 1.30pm. read more

Terrible Honda, had to miss work because of them. Took my car to get an oil change on Saturday, said they would give me a call when it would be done, they never did. Got there at 5:40, their service department closes at 5:30. I called before they closed and no answer. When I arrived the people in the front said I can pick it up tomorrow on Sunday . I show up Sunday and they tell me they are closed. Never showing up again. read more

Honesty is the best policy. Came in for some warranty work, but in the process my left rear tail light was chipped. Fernando LanFranco took care of it before I even noticed the problem before I noticed it had happened. Definitely will be back. read more

I received outstanding service with salesman Vito Riberal. Very knowledgeable and friendly!!!

Amazing customer service. I've been getting my car serviced here for years since I bought it at Mistlin Honda in 2017 and today they just blew me away with top tier service, again. Syler in the service department took care of me and my car and I cannot express enough how much I appreciate it. read more

First time buyer here. Went in looking at the cars they had. Already had my eyes on a Honda civic hybrid when Marlon came out and gave me the full specs and details I needed to fully go with it. Tommy at finance answered all my questions I had being a first time buyer. Over all 10/10 would recommend getting your car with these guys. read more

Thank you Sam for all your help getting my CRV in for maintenance! Awesome experience for my first time at this location! I really appreciate the excellent customer service! The courtesy shuttle was so helpful to run an errand close by while I waited for my car, thank you to the shuttle driver as well! read more

Best experience ever buying a car! From Jorge, who responded to my inquiry to Vito who did an AMAZING job helping meet my needs and negotiating terms of purchase to Tomas in finance & warranty. An AMAZING team! They treated us well! They were transparent, knowledgeable, efficient and made the experience a great one! I live in Santa Rosa & if I buy a car in the future, I will drive to Modesto again. They superseded expectations and set the bar high for their competition. read more

The only reason I'm giving it a 3 is because I did have another Honda and had no problems. But after going there for more then 8+ years I realized I trust to easy. I had to go get my panel from the bottom on so many times it happened who knows what damage it's done under my vehicle but I get no answers just oh it's fixed bye but one time it was they just put on zip ties! When it's there mechanics mistakes in the first place do it RIGHT yes oil changes etc and always went in earlier due to the light coming on at 25% i still went in they would know that it wasn't time just yet and not tell me just charge me full price or tell me about another issue like my filters being dirty goodbye Honda Modesto‍ read more

I can say with certainty that this was by far the best experience I've ever had at a dealership. I knew exactly what I wanted and they happened to have one being delivered later in the week and reserved it for me (2023 CR-V Hybrid Sport Touring). The internet sales manager Jorge (George) always answered phone calls (even when he was in Yosemite) and returned texts promptly, he granted my requests regarding dealer options and pricing ahead of time (after running it up the chain of course). Upon arriving he handed us off to Tomas who was friendly and got through the process quickly while making sure we were comfortable. After the test drive and prep we waited our turn for the scary part, meeting the financing agent. Nick was was quite the opposite from scary, he was kind, gracious and personable. He made the process easy while giving us a great deal on an extended warranty (I had done my research, so I was surprised when he threw out a street value number). We left the dealership in complete amazement. Based on this experience it is no surprise how we kept hearing about everyone's long tenure with the dealership. Thank you guys for making this the best car buying experience ever. read more

Mistlin Honda - Car Dealers Near Me - Modesto, California

I came to Mistlin with my mother as we both needed cards. We were both assisted by Junior Diaz. Junior had excellent customer service and answered all of our questions. We also received excellent service from Tommy in finance. Five stars all around! read more

First day going in I didn't make a purchase because it wasn't meant to be I didn't feel like the sales rep really was wanting to give me a good deal so I had decided the next day when they called me that I wasn't going to purchase there BUT then MARLON gave me a call and was super professional and also helpful. He knew what I needed and wanted and worked with me even though I gave him a hard time. If you are thinking of buying a car here please go see Marlon he genuinely seems to care about his customers and wants them to be taken care of. Mistlen Honda if it wasn't for Marlon I wouldn't have made a purchase at all so he definitely deserves a raise or some incentive! read more

Mistlin Honda - He even made it so special and put a bow on it for me - Car Dealers Near Me - Modesto, California

Don't give them any contact information. They are relentless trying to call from many different numbers. I'll never buy from this place literally just because of Jose Mendez or whatever his name is. Salespeople need to knock it off. I said stop calling and they won't. Toyota customer from here on out. read more

I just purchased my third Honda Accord in over 20 years. Marlon took exceptional care of my husband and me. he was very forthcoming and let us know exactly what he could and couldn't do for us. I appreciate his honest and professional demeanor. He was respectful, courteous, and always trying to offer us what we needed. He made sure that he kept in touch with me, but was never over-barring. love my purchase and highly recommend Marlon. read more

This place loves to put stipulations on everything! Very tactical loves to nickel and dime people. I'm glad I didn't buy my Honda here. I like Tracey Honda much better. I bought a battery which is under warranty. I was under the assumption that I was covered. The service guy tells me that it is 70 percent covered only if I get it installed here. Then I just told him I will buy the battery. The reason why I didn't get the battery installed was because I was told that my car would be ready by 2pm and it was 9 am! When I purchased the battery I was carrying it to my car this nice mechanic offered to carry the battery for me. He asked me why I wasn't getting it installed I told him it would take too long. His response was really??? So I think I was played and lied to by the staff.. I don't think the lie was intentional I think the higher ups are giving the sales personnel this script so they can make the most money they can! read more

This review is for the service department and service advisor named Syler. From the moment I called to inquire about my issue till my car was ready for pick up, I had nothing but exceptional customer service from Syler and also some of the other people in the service department. I also feel that they were honest about what my car needed and went above and beyond to help me out and get me taken care of. Definitely will be returning when my car needs service again. read more

Came for an oil change on 8/23/21 Had an appointment at 1:00 but we're in the area earlier and stopped in at 12:15 and they were more than happy to take the car early and get started. We finished paying and ended up leaving around 2:15. Overall good experience, Jose Castaneda helped us with making the appointment and getting checked in. Will forsure be coming back to get our Honda Pilot services.make sure y'all check in a 5 dollar off coupon pops up for your oil change. read more

Mistlin Honda - Waiting room - Car Dealers Near Me - Modesto, California

I dropped my car off at 12:30 for a 1:30 appt. they scheduled. I Came back at 3:00 and my car was still sitting there! They claimed other appts were first and I should have scheduled at 7 in the morning. They gave me that time. Customer service sucks, not to mention I've had to have my battery replaced 3 times because they didn't figure out about a lose cable until the third time, read more

I reached out and they gave me a warranty extension. I really appreciated it, so I thought I'd update my initial review.

The Technicians are amazing and do their very best at solving your concern. I recommend that you do business here! read more

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Horrible experience here. Don't trust them n their offer, check the numbers and be prepared to walk out if things don't add up to what they are saying. They are crooks, scammers. Go somewhere else if you can. read more

We wanted to purchase different vehicles, one for long-distance economy and comfort; one for economical short trips; one of these two might be an SUV or a truck: we looked at the numbers; excluded some for size; reviewed Consumers Report and other publications that rated the new vehicles... so our choices came down to comfort, drivability, and handling. We narrowed the field to 4 different vehicles that fit our needs. We met with one of the sales people, laid out what we wanted based on our analyses of options, size, economy, reliability. and asked to drive each of the four -- specifically because of the work we'd done in advance. He refused, said we could test drive only one... but that we'd have to make an appointment for a later day. We showed early the appointed day, but the salesman didn't show. We called the number on his business card, and left a voice mail. After a week, no response. We went back to Mistlin twice: the salesman was busy the first time and left after working with another customer. The second time, he told us that he'd had "something come up" and couldn't find my business card to call me. He couldn't take us out that day, but if we came back that following day at 2:00 PM, he'd let us drive ONE vehicle. He didn't show: we were 20 minutes early and waited over an hour. Obviously, he felt we were wasting his time. We approached the sales manager and related our inability to test-drive the vehicles, but he said that he wouldn't interfere with his sales staff. I tried once again to contact the individual, but my call was never returned. We hadn't discussed price (not an issue), service contracts, financing, reliability, anything but wanting to see vehicles that met our combined needs. Frankly, we were dumbfounded -- and shocked -- by their treatment. We didn't wear political t-shirts or hats: we're two average, clean-cut, pleasant, presentable people who didn't say anything negative about anyone or anything; we're both professionals -- and act accordingly, and we were dressed for the broiling hot weather. We weren't pushy, demanding or rude: my wife and I are both diplomatic, tactful, courteous, and are long-standing members of the community. We drove to Walnut Creek, and sat down with the Sales and General Managers, related our analyses of Honda's vehicle line and what we wanted to do. They were kind enough to allow us both to drive those vehicles we wanted to check out: my wife and I went out for coffee and compared notes about the vehicles. We settled on two choices that met our needs that we both liked, went back to the dealership, and bought two new Hondas, cash deal, for a total cost of $87,191.42 -- not including the extended warranty service policies we later purchased. We had a neighbor drive us to the dealer two days later and accepted delivery. We drove to Mistlin and showed the Sales Manager -- and, when he returned from lunch, the General Manager -- our paperwork, both vehicles, including the temporary registration that proved these were our vehicles. Once again, we were treated rudely, and warned that we should have the vehicles serviced in Walnut Creek. All of this was so unnecessary. I don't understand the rude treatment. We were polite, well-mannered, and treated horribly for all our efforts.l read more