I had an appointment for an oil change and tire rotation, over an hour later my car hadn't even been touched. No communication whatsoever. I was in the waiting area because being a widow I have no one to help me. Never mind I just asked for my keys and left. No apologies, nothing said like can we make another appointment for another day. They didn't care. I normally purchase my tires here and have my vehicle maintained with Big-O, not any longer. I may be only one customer but statistics show that a unsatisfied customer reaches an average of 15 people. My late husband's friend is the regional manager for Big O you bet I will be sharing my experience with him. I see other reviews of the same complaint, so sad their service has gone downhill. Do better! read more

DO NOT BUY FROM THIS LOCATION!!! I went in to get warranty on my 60,000 mile warranty for Cooper tires I bought three years ago. I have put on 30,000 miles. At the same time I put the tires on, they put a front lift kit on my GMC 2500HD. They denied my claim, saying that the reason my tires were "cupping" is from the shocks. Ok...fast forward to two calls to places that sell shocks. They BOTH told me that the tires are cupping because I didn't get new shocks when I lifted the front. I called Big O back and let them know what I had discovered. Travis Hummel, the manager, couldn't care less. "That was a few years ago and a different owner. So there's nothing I can do to help you". I was upset and told him that was an unacceptable answer and that I wanted some sort of resolution. He then responded by saying that he's going to hang up because of the way I'm talking to him. I wasn't yelling. I simply wasn't accepting his response. The reason for the cupping on my tires is their fault and they won't do a thing about it!! I will be going to all social media and to Big O as well as small claims court on Monday morning! THIS IS THEIR FAULT!!! Unacceptable and horrible customer service!! read more

Great service . No issues Whatsoever. Great value regardless of what had been paid in the past.

$49 each is Wayyyyyyy too expensive to mount and balance tires!!! That's just stupid and insane. Chavez Tires in Hemet $90.00 for all 4. They also have a tow service. Good people. These shops in Temecula all call around to price the same. And these absurd price hikes are proof these companies don't care about customers at all. Same way Democrats don't care about Americans. read more

Terrible customer service and bad attitudes from front desk management. Avoid getting any real work done here. I had a vacuum leak, and they said they couldn't pin it down and wanted to work one guess at a time, charging for each step along the way. Took to another shop that could spot and fix the problem without guessing. Beware and avoid this shop. Update: this shop quoted $600 for guess 1, and $1k for guess 2. Turns out the problem was neither of those issues, and a real mechanic fixed my vacuum leak for $250. After already letting Big-O replace 2 sensors at $200 a piece (who knows if they were actually defective) I would have wasted another $1600 and still not have had fixed the problem. After all of this, they respond with the same generic message they send to every bad review. Run from this shop. Look up Diversified Auto Repair off Madison if you want a real mechanic. They spotted the issue in 2 minutes, while Big-O had my car for literally 6 days and couldn't get it done. read more

Always great service and value. Friendly and willing to answer any questions I have! Definitely who I will always use to service my car.

Reliable. Doesnt oversell unneeded service. Great fair prices and quick work. Offers most of what dealers offer, using the same parts, at a reasonable cost. read more

Purchased new tires and a front end alignment. As we were waiting the alignment machine broke, couldn't be fixed for a week. Staff explained and said they would call when machine was up again. Couple of days later, got the call, went down to Murrietta and was taken care of promptly. Great staff. Will be back. read more

Excellent for full service too, not just tires (which are great also). Kyle, the mechanic, is very knowledgeable and thorough. Had A/C Evaporator, Radiator and Hoses, Belt, Shocks, Control arms, Wheel Bearings, Fluids, Gaskets, Tires, Alignment, and some cosmetics. Vehicle had 160K miles. Drives like a new car now (Sorry to the new car Dealerships, this ride is now a keeper). Chad. the manager, hooked me up with 12mo same as cash Big O Credit Card! One stop shop. Highly recommend for all your automotive needs. read more

I took my old pick-up into Big O today because the Big O tires were leaking air. The guy at the counter said he'd have to pull off all the tires and dunk them in a tank to check for leaks. That was all well and fine and I'm happy they did what they're suppose to do to check my tires. However, the reason I'm giving only two stars is because the boys in the bay for some reason popped open the hood of my truck and where standing around the front of the truck laughing and taking pictures with their cell phones of the engine bay. My mom was waiting for the truck because she was going to borrow it. She confronted the boys in the bay and they shrugged and just turned around. Now, I don't know what was so funny under the hood. I can only guess they're laughing at the K&N air intake that's been under there. Anyhow, it doesn't matter what it was because they had no reason to be under the hood in the first place. The job was to fix the faulty stems in the tires, so no reason to be under the hood. The main point is that it was very unprofessional especially right in front of the customer that can clearly see you making fun of their vehicle. Personally, I point to the store manager for letting this type of behavior go on. Obviously there's no supervision over the employees and they feel comfortable being a bunch of screwballs while they're at work. I'll never go back to Big O for tires or any other service for that matter. They don't have good prices or good service and clearly don't care about the customers. Further, based on what I saw today, the 5 star reviews are not real customers. Likely friends and/or family of Steve and Tiffany. read more

Chad was very knowledgeable and helpful. Friendly and fast and competitively priced. I'm very happy with the experience and will definitely return. read more

I came in with my Dad's car to replace his tired without an appointment and they were able to accommodate me quickly. Within a few hours, I was out of there. Service was fast and efficient plus they were super friendly. I'd come back again for sure. read more

The service was very timely. I got in and told them I'd like to have my brakes looked at . They shared what was wrong and gave helpful advice and they replaced my car brakes within the same day. read more

Great staff and they do excellent work. Chad and staff are so kind, friendly, professional. ​

I asked for an oil change and tire rotation. I was told that my tires are rather old and worn around the edges so he'd have to check to see if they could rotate them for me. I have 4 Yokohama tires. (2 are 3yrs old and 2 are less than a yr with 70,000 mile warranty). I asked for my keys back and a different gentlemen came out as I was leaving and once again looked at my tires and said they could rotate them for me. Rather than staying, I went back to my guy where I bought the tires and had them rotated and my oil change was less somewhere else. I used to go to this Big O Tire years ago and they always took good care of me. Maybe it's under new ownership. Not to mention the gentleman was not a very happy/friendly guy when I requested service. Sad. read more

Had my tires mounted on my brand new TE37s here. Mounted perfectly without any scratches and they made sure my new wheels didn't get scratched in the process. The tire mounting took a reasonable amount of time as it was midday and I didn't make an appointment prior. read more

Poor customer service, people there don't listen, only worried about selling you more, but doing less. Service work here has been poor for months, I used to trust them, not any more. In December, they did a brake job on the front. Brake came apart when brakingbon the freeway. Had to take it to another location in San Diego to get it fixed. Today I went there for three simple things; an oil change, tire rotation and a front end alignment. When I checked in, I updated my phone number with Travis Well guess what, they did the first 2, called me about a getting the cooling system flush on the number i provided in the morning. I had to call them 4 hours later because they threw out the original work order when the added the cooling system flush. When I arrived they told me I needed an alignment. We'll, he'll, I knew that when I asked them to do it when I dropped it off, but they couldn't call me because the threw my number in the trash. Then Travis asked me if I wanted to wait while they did it. I said no and walked out of the business for the last time. It used to be a good place, I don't know what happened but I wouldn't recommend this hole to anyone. read more

Wehave been getting all of our vehicles maintained and repaired at the Big O in Murrieta for well over 20 years now. I've seen managers and techs come and go. The team you have there now is the best by far! Travis has done a remarkable job in all areas; communication, transparency, retaining outstanding technicians, leading by example and turning out quality work and happy customers to keep them coming back. Trasvis, Martin and Len, just to name a few, have been awesome! And it all starts and ends with great MANAGEMENT. Thank You for taking excellent care of our vehicles for many years, and thank you for setting the standards for Excellent Customer Service among Auto Repair shops. Hats off to you and the Big O Team in Murrieta. Have A Happy and Prosperous New Year!!!! Matt Jovanelly read more

Danny is your guy! Extremely knowledgeable about your car and 10/10 customer service. For a good price too.

Do not go to this location. After you buy the tires from them they will us any excuse not to fix any problems that may occur. Also they will charge you for an alignment but do nothing or do not use the machine correctly. My car was pulling to the left and still was after they aligned my car. Same thing with my sons vehicle. He then went somewhere else and had it redone correctly. I called them out on it and asked for a print out on my car and all they said was their printer did not work. read more

I love this place and the customer service is so helpful and friendly Chad is helpful and very knowledgeable and you get your car back in the same day. Thank you so much for your service Perry Richard read more

this place is great. I take all my cars to be service. custom service is awesome and i recommend big O to all my family and friends.

This place should be called BIG 'NO' Tires. I took one of my vehicles here for a tire mount and balance on some new rims I had just purchased, and an install/alignment, but what I got was something entirely different. The manager recommended new lug nuts to accompany the new rims, and we said "sure, why not?" Well it turns out they were completely incorrect/installed improperly and actually resulted in one of my wheels nearly falling off on the ride back down from Big Bear. One of my studs actually sheered off, while the threads on the other 4 were completely wallered out. The failure resulted in our vehicle needing to be towed, and was then down for several days during the repair process. We run our business out of this vehicle, so any down time directly affects our bottom line - not a great situation. The manager did offer to cover the cost of the tow, and 1 of the ruined rims, but the gross negligence displayed by the 'technicians' at Big O had a more significant impact. ALL 4 mounted rims had damage on them, and he even had the audacity to make us pay for the replacement lugs to replace the incorrect ones that HE encouraged us to use. After requesting further compensation, I was quickly dismissed, and had several excuses thrown at me as to why the failure happened. What happened was an underqualified individual installed incorrect parts on MY car, and left me in the lurch. If you value your safety, or the safety of those that travel with you, think twice about taking your vehicle here as it may result in a catastrophic failure like the one we experienced. This is truly a 0 star experience. read more

Brought in my husband's Challenger for tire repair as there was a nail in the back right tire and when my husband showed up from work, we had one of the front desk guys PHYSICALLY go and check the tire IN FRONT of us to MAKE SURE that they can patch it. They said they could so we left the car over night expecting to come back in the morning with it all fixed. Showed up in the morning with them saying they can't fix it all of a sudden and had my husband out in the parking lot patching it himself with no assistance even though they said they would at least put the car on a jack so he can get to the tire easier. read more

Big O Tires in Murrieta is great. I appreciate the fantastic services. The service is always good and I don't feel like I am being taken for granted! I appreciate Chad the owner and Travis the manager going the extra mile to assure each customers happiness! Thank you so much Big O Team! read more

I brought in a single tire for a simple mount and balance that should normally take about 20 minutes with modern equipment and tools (yes, I've mounted and balanced tires before). They didn't even have to take the wheel and tire off the vehicle! It took over two hours! I understand they're busy today, but this simple job should not take as long as it has -- especially since the tire was already off the vehicle. I won't be back here. read more

Service is slow! Example: Can take 30 to 40 minutes for a tire rotation when you're the ONLY customer. Getting tires, you'll need to leave your car and get a ride. read more

I just talk whit the new owner he call me about my problem whit my daughter car I explained everything about the tires if you see my previous review you understand he said is going to check everything again and guess what he answer to my daughter another free flat repair after the first one when bad leaking again like I said to him I don't want nothing for free just fix the issue I was ready to pay for the tires just don't make any profit whit me this store just lost business whit me and remember I work for this company 28 yrs thank you for you help BIG O TIRES read more

I purchased new tires back in 2019 and soon after had a nail in my tire. I brought my car back and was in and out in under an hour. The staff and management were patient with my questions, understanding with my frustrations, and all around friendly. Recently I had some issues with my tires and took my car to a place closer to my house and was treated so poorly I knew I had to bring my car back to this Big O- 60 miles away from my house- simply because of how well they took care of me during my last visit. This visit was no exception. Thank you to the entire team from a gal who knows next to nothing about cars. read more

Found my new tire shop. Steve really hooked it up! Great customer service and dedicated people. read more

Big O Tires - Tires Near Me - Murrieta, California

Worst customer service! Absolutely no communication and NoNo apologies for it. Had to call back twice just to be able to finish my sentence because they were so quick to get me off the phone and in the end I ended up picking my car up without any answers after two days. I've been comming to the same location for 12 years, this will be my last!! read more

Oh ,in addition to my zero rating about charging more than double for parts, its225$ per hour. Customer service tried to reach out to me about the bad review and ask me if there's anything they can do to make it right. No problem, will never go to this business again, people should heed what I rated this business, recommend go somewhere else ! read more

Very very satisfied with this business. I came in because I needed an alignment and a few other things and they were packed. Every parking space available was taken and every space to work on a car was taken but I was headed out of state and just dropped it off. I dropped it off at about 1pm and they worked on it well passed closing because they weren't satisfied with the alignment. Turns out it was just a senior that needed calibrating because I hit a curb a few weeks prior. They totally could've just charged me for an alignment and I wouldn't have noticed, instead they worked passed closing and were upfront and honest with what was going on. I'd recommend this place to any dealership anytime. Big shout out the the gentleman who helped out at the front desk as well. Total professional and respectful. 10/10 read more

Dropped my vehicle off to be serviced. My technician was Travis. This young man went above and beyond to answer all my questions. His customer service was wonderful and refreshing. It was the best customer service I have had in along time. You could tell that he loves his customers and what he does. Thank you Travis for a great experience. I will definitely be back. read more

"What! A flat tire". It's 5:30 pm and I freaked out. I have a full day tomorrow and no time to go to a garage...so I called Big-O-Tire on California Oaks and he said they could take me tomorrow at 7:00 am. I drive over so he can put air into it and then Kevntells me they will take care of it now! It's 5:45 and they close at 6:00. 7/17/20 ... On my way to the beach and noticed my front fender is unattached from the frame. I can't get on the freeway like this. I think & hope Big-O-Tire can help me. Stopped in, the owner, Steve, walks out and pops it in! He is soooo kind and awesome! Such a servants heart On my way to enjoy the sun & waves read more

Great service, great people, very informative, affordable. Steve and Tiffany are the best!

I Love Big O tires on Cal Oaks. I have taken several cars here one being my newest Challenger. They did a great job and I love that they are careful not scratching your rims or car in the process. Fair prices too. Steve is the owner and he is super friendly and knowledgeable!! read more

Big O Tires - Tires Near Me - Murrieta, California

BEST OIL CHANGE EVER HANDS DOWN!! I just had my oil changed today by these guys. They gave me a really great price and my car was purring when I get her back. I am an unofficial race car driver and my car is a stick shift. The difference and smoothness to my shifting of gears was a massive improvement. They check your tires too. The guys that work there were friendly and helpful. I've had my car changed at those quickie valvoline drive thru's and I swear I couldn't tell that anything good had been done to my car. I'm definitely going back to this place to get my oil changed again. Happy happy happy customer!! \(^_^)/ read more

Provided me with fast service with quality tires. They also gave me the best deal possible.

I made an appointment for an oil change and tire rotation at 9 am while I was on vacation. I arrived at my appointed time. I was told they would have to work it in and they would get a hold of me when it was done. Why are you "working in" an appointment. I walked home and waited for a phone call. At 4:45 I got a ride back as they closed at 5:30. When I got there nothing had been done on my car. I was told they would try and get it done before they closed, if not I could come back tomorrow. I decided at that point I would not be doing business with them. There was no communication and I was stuck at home all day with no car. They seemed to be prioritizing the jobs that were bigger ticket items. What was the point of making an appointment ? Martin made no attempt to keep me informed. I was promised it would be done and it wasn't. I will not be returning to this establishment. read more