We have had a slow leak in one of our tires for about a week. It was odd as some days it was fine and holding air and then we'd wake up the next morning after losing 10 psi. It was way more than what we would've had on a typical hot cold Weather temp adjust tire pressure. Anyway, we took the car in to have them take a look, and they found a screw and patched the tire and amazingly, all for free! There was no way to get checked in and the entire process took about 30 minutes. It was refreshing for someone not to be trying to sell us a new tire and all we needed was a patch. Super helpful and friendly people: when we need tires, we will be returning we can highly recommend. read more

We were visiting from out of town and had a flat tire on a rental car we were driving. We came in and they were able to patch the tire and send us on our way quickly. They were professional and courteous in what could have been a very stressful situation. read more

Big O Tires - Tires Near Me - Phoenix, Arizona

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Ask For Julien!! He has the best attitude and is super helpful!! And will make sure your car gets whatever it needs expeditiously!

Came in for an AC repair, and the team handled it well. They checked the system, explained what was leaking, and fixed the issue the same day. The air now blows much colder. The only thing keeping it from 5 stars is that the final price was slightly higher than the estimate, but the repair seems solid. read more

Called Sunday for service and to order tires from a lady named Erica was told it won't be there till Monday morning she calls me and tells me it's there I told her I'll be in later today that Monday I call around 3pm to get service done Monday the front desk people tell me "last car is at 4pm" So I go in tues for 2 tires and alignment like what I told Eric'a @12pm I was there all day 12-6 close past close for the alignment and 2 tires I was communicated with anything I was told before pay out my tires took so long because they had to go get it when I ordered it Sunday morning. And had a ticket number and WO filled out But besides the fact that employees were fighting with each other and yelling while I was out side taking phone calls. I took my car back bc the alignment was off I asked for proof of work and what exactly needs to be replaced no before or after paper work of alignment shows me a photo of the alignment rack numbers could be any car just a horrible experience considering I had almost the same people beginning of this year. Was told to take the car back but it was on the alignment rack 3 times tech told me it's a software issue. read more

Great customer service! From the service writer to the guys putting the tires on. The two young me putting the tires on our car trailer were helpful, informative, and very nice. They even had to go get our tires from the warehouse for our trailer. Great price and value on them! read more

My tpms light was on due to a low tire and I called over to Big-O to see if they could just check my air pressure and I did let them know I have Nitrogen in my tires. The employee led with the fact that they would happily check my air pressure just by pulling up to a bay and flagging down a technician......BUT, THEY WOULD CHARGE ME. He asked how many tires were low, which I have no idea because it doesn't say a position. So he just assumed it'd be for all four, which came out of over 30 dollars!! I paid $60 when I bought my new tires at another company and they filled up all four tires from 0 to 33psi. These crooks wants half that to just put a few pounds in?! If this is how they do business for a simple tire pressure check (n ya I get Nitrogen costs money) then I want absolutely nothing to do with them. Thankfully I found another shop and they were more than happy to put the 3 pounds I was low into my ONE TIRE for free from their Nitrogen tank. read more

I went here once for an oil change and it was good! Just got a flat tire today and they immediately got me in and fixed. So thankful and beyond pleased with the service. Will return! read more

Great service--easy to set up an appointment--no extra waiting--high value for the product. This is a no-frills sort of place, but they get the job done. read more

Needed air in a tire and they found a screw but said the tire is not fixable. I took it to Discount Tire on Camelback and it's totally fixable! Taking advantage! Never go here. Scammers. read more

This is my favorite Big O Tires location and is the ONLY location I'll take my vehicle to. It's my go to spot for oil changes and I've also had my brakes and rotors replaced here (they quoted me on this repair MUCH LOWER than the businesses in their vicinity). My car is always running smoothly and they're always fully transparent about their inspections. Make sure you ask for Zach! He's the best! read more

Hey Big O. Here's a photo of the tires I was supposed to purchase and have installed by you today, but your guy *projected* 'f*cking f*ggot' while he was prepping to get into my car. Thanks for my deposit back as I will always take my business elsewhere, but no thanks to your highly unpolished employee who seems to think he can spread his vulgar hate around YOUR workplace. Trust me, this won't go unnoticed. read more

Big O Tires - Michelin Tires - Tires Near Me - Phoenix, Arizona

Had a cap nail in my work vehicle tire, originally went to discount tire however not only did they not have the tire needed for my truck but also the associate (whom I believe was the manager) was very harsh and cold and suggested I go with something other than an all terrain tire which would not have matched the other tires on my vehicle... He didn't make me feel very welcome and was just plain rude, the vibe was so weird I left and took my business to big O. Upon doing so I was delighted that I was greeted with a warm welcome by Roberto Flores and his team over at the 7th street location. They were kind, courteous, extremely helpful and knowledgeable and most of all had positive attitudes. Thanks big O for providing a better choice for all my future tire purchases. read more

Big O Tires - Cap nail in tire - Tires Near Me - Phoenix, Arizona

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This business is great. Awesome customer service. I truly recommend this business for oil change services and tires.

Stopped by to ask about air in my tires and Victor was so nice! I had been to 4 gas stations to try and self serve but all the air machines were broken. Not only was the service free but Victor was so hospitable and friendly. Would def go back! read more

Got my tires replaced a few months ago under their buy 3 get one free deal. Got a nail in one of my tires and went in and got it patched in 30 minutes despite it being busy. Bonus, it was all free under the warranty. Highly recommend. Very efficient, professional and pleasant . read more

took me when i was available. Did a great job on oil change, rotate and balance. The balance was perfect. I've trusted this vehicle to them for the past 100,000 miles. Great place. In addition, while i waited, i overheard 2 different ladies receive great advise and service. No attempt to upcharge or sell . Advise was just what i would have given. Perfect way to keep customers. read more

A MASSIVE RIP OFF AND BAIT AND SWITCH. DO NOT GO TO BIG O TIRES. went to the website, selected my tires, made an appointment. Showed up and was told the product I selected wasn't there (even though it was "recommended" by the site) and then was told that the price I was quoted was just for the four tires, and that "customers are pissed off by this all of time" even though I made a "service appointment". They then added 500 dollars to the price including $372 in labor to install and balance the tires after also charging a "tire installation package" of 22.99 per tire. I get it, there are always add ons, BUT DOUBLING THE PRICE AFTER SOMEONE TAKES TIME OUT OF THE DAY IS JUST BAD BUSINESS. Especially if you are doing it so often that "customers are pissed off all of the time". Quoted 615 dollars. Paid 1106. AVOID BIG O AT ALL COSTS. read more

purchase tires and when i went to have them put on my property was stolen out of my console this company went through my vehicle without my permission instead of asking for my wheel lock. spoke with assistant manager manager who refused to look at camera called and spoke to store manager who immediately cut me off without listening to what happen and hung up in my face threating to call police on me. not only did they take property out of my console they also broke all 4 wheel locks off and failed to notify me of what they done. The police was called the next day for civilian stand by and when the police looked at my vehicle they said ma'am all of your wheel locks are broken off i didn't even know, because they didn't tell me. Its been almost a week and owner or manager still haven't look at video the owner was making excused that i have tinted windows and probably can't see without even looking at video. i also was accused of calling in to corporate on another day by owner and i told him i could pull phone records and prove that is a lie. read more

Justin, Alex and Dominic were awesome! My sort of brand new truck tires were low- they went above and beyond making sure they were perfect! So glad I went there instead of my neighborhood tire place. Do yourself a favor and check them out!!!!!!! read more

Roberto did a Whhel Alignment & straightened out my Steering Wheel in about 30 min. Jarred and Erica at front counter very pleasant and professional in every aspect. Highly reccomend for tires etc. Great service here. Definately one of my go to Tire Shop. Thank again Roberto! read more

Great customer service! I had such a great experience here at Big O Tires. My tire kept losing air. They found a nail in it, removed it, repaired the tire. It took less than an hour. Everyone was so friendly. They kept me updated throughout. I made an appt online the day before- it was super easy. They offer water, coffee and wi-fi. read more

Do NOT work with this company... Any big-o tire for that matter. I purchased 4 high end tires. Spending $2500 with warranty and less than 20,000 miles later they won't cover the defect that originated citing things like "phoenix is too hot." Never mind the vehicle has been in Washington for all but 4 months. They're simply lying to not have to pay to replace a defective tire... This is one of three big-o tire companies in which I have received this inadequate service. DO NOT SHOP HERE. read more

I received an email from Big O Tires informing me of a Buy 2/Get 2 tires offer. When I clicked on the link, it showed me tires for my car that were eligible for the offer. I selected 2 tires and booked the appointment. It didn't allow me to add on the required care package and installation for all 4, so I called the shop on Thursday morning to confirm my order and make sure they had all 4 in stock for Saturday. The guy on the phone told me the tires I selected weren't eligible. I told him I could send a screenshot of the website specifically identifying the tires. He provided me the email address and I sent it along. After 5 hours, I called back and another guy told me a manager wasn't available to give me an update. Closing in on the weekend, I wanted to make sure my Saturday plans were secure. I called Big O support to ask why I would get incorrect info from them for an offer -- they created a "ticket" and will get back to me next week. Come Saturday, I never heard a peep from the 7th Street location. Moral of the story: Discount Tire had a set of 4 tires of better quality for LESS than Big O and the road care package was included. Don't waste your time on bait and switch sales. read more

I went to get my tires checked and Justin was there very quick to ask " How can I help you". I explained that I had a reading that my tire was low and needed air. Checked to see what was my tire pressure checked all tires and put air where needed. He also checked to ensure that my light had went off before I left. Quality service with a small at no cost. read more

Such a nice surprise to be treated with professionalism and quality service . Curtesy and even a follow up call . Thank you to Alex and the Big O team read more

Jake took care of me in a major pinch after our tire caught a flat. You could tell they were extremely busy but at no point did I feel like my repair didn't matter. Fair pricing and good follow-through. Just the kind of person you can trust to get the job done as promised. Thanks to him, my wife and I will be at work on time tomorrow. Thanks Jake & Big-O Team! read more

Big O Tires was great. I was able to make an appointment online and when I showed up they were able to get me in on time and the service time was quick to replace all 4 tires are do an alignment. Everybody I spoke to was helpful and polite and explained everything to me. I will definitely be going back for any further tire needs. read more

Came in for a tire check @0700 due to low air notification, quick and courteous service. Requested a walk-in oil change, and they accommodated me very quickly. Ask for Alex, he will take great care of you!! read more

Big O Tires - Lobby, clean and comfortable. - Tires Near Me - Phoenix, Arizona

These guys wanted to charge me for replacing my struts and wheels. They had my vehicle for 7 days, I approved for new wheels to be replaced but not the struts. I went to check on the van and saw that they did not replace anything. After asking for my vehicle back, they decided that they couldn't release it withought the managers approval. I called corporate to start a claim, they told me that I needed to wait 24 to 48 hours for someone to get back to me. I ended up calling the cops. STAY away from this place! read more

Big O Tires - Tires Near Me - Phoenix, Arizona

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Quick and efficient. Purchased new tires. Did not over charge. Seemed like a straightforward business. Oil change was cheaper than other places. Will visit again. read more

Big Os saved us!!!!! We were in trouble with our car and tires during a road trip from Phoenix to Carlsbad and big bend National park as our whole car was shaking uncontrollably and Big Os completely changed the trajectory of our trip. They balanced our tires and removed the symptoms of shaking so quickly and with such a reasonable price. We also bought windshield wipers and as we were struggling to put them on in the parking lot, the amazing people there came out and helped us put them on in no time. I recommend this place to anyone anywhere - thank you so much for making our trip a possibility! read more

Took my car in to get a bent rim replaced. They told me it would take 1:15 max, but it took 2:30. They replaced the rim, but said they had to replace the tire pressure sensor too. Now I'm getting a tire pressure sensor fault on the dashboard. Was told to bring it back in when I have a little time and any of the service advisors could fix it, which presumably includes the service advisor that didn't do it right in the first place. Somebody reached out to check how things went, and when I told them how things went they just said "sorry for the inconvience (sic)." read more

I have had two cars into Jacky and the great Big O Tires team in the last two weeks. I love this team! They are clear, fast, with reasonable prices. Finding an auto mechanic you can trust is always a challenge. Jacky and her team have been outstanding! read more

Came in today for a flat tire and an oil change and they had my car done in 30 minutes. Great customer service too- Julien was helpful and kind! read more

I brought my car here for an oil change last week and everyone was so sweet and helpful. I had called ahead to see if they were available to do the oil change that morning, and Major was so nice and told me to come on by! Once I got there, the service was quick, and the team of employees at the desk were very nice. Afterwards, no one tried to upsell me on anything, they just said I was good to go! As a young woman, going to the mechanic by yourself can be an annoying process, but I trust the team at Big O completely with my car needs. read more

Everyone here was so kind! So willing to help and a single girl it had a very welcoming vibe.

Big O Tires, 7th Street and Camelback SCAM ALERT! This shop sends out a free oil change coupon only to bait and switch you when you arrive. The coupon says free oil change for your vehicle and makes no mention of conventional vs. synthetic oil. Once you arrive they inform you that you get $30 dollars off, and they want to charge you $50 for the oil change. When I read the coupon to the manager, he said it was a corporate thing and since he was with corporate he would not honor their coupon. If they are this shady and unethical with such a low cost item, I cannot even imagine what kind of nonsense they would pull for a major repair. Steer clear, you have been warned. read more

This place is a complete disaster I went to get a simple oil change the next day my skid plate fell off and needed to get it fixed and put back on, I was told almost all the screws were missing so they never even bothered to put it back on correctly. For the next 2 weeks I had a strong smell of oil in my car I checked under the hood only to find my oil cap was never put back on, I had oil splashing all over my engine. Did they even change my the oil?? Not sure how its possible my car left this place in worse condition Never again with this place read more

Big O Tires - Tires Near Me - Phoenix, Arizona

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My car tire was punctured , and I ask them about fix it , they told me they only can replace like 600 per each , ok fine , and later the guy told me I need change 2 tire , why ??Only one tire was punctured It's doesn't make sense , hi Guys do not go to this place , waste you time and thy double charge your money !!! It's a fuking scam!!!!!! read more