They offered me the lowest price on the specific set of 4 tires I was looking for. They were friendly and weren't pushy with their sales tactics. However, a couple things I didn't love: They asked if I wanted the alignment service before my alignment was even checked. I knew they offered a free check, so I asked him to go check my alignment before I'd decide to pay for the service or not, and that doubled the duration of my wait. Overall I think I spent a little over an hour waiting. Then, once I did get my car back I noticed my center console, inside door handle and steering wheel had some dirt/grease on them. I'm meticulous about my cars condition so while this may not bother all, it's something I notice, and they could at least have the guy that drives the car out to the lot put on some clean gloves. Also just noticed they wrote my mileage down wrong on the printout-off by 800mi. Cmon guys pay attention to detail. Overall good rating though because the basic point of my trip was to get these tires installed at a decent price, and that much was accomplished. read more

Needed my Brakes checked because I had heard some grinding the day before. Went in at 8:30AM on a Saturday. Steve greeted me and took my car right in. 20 mins in and out. Nothing wrong with the brakes and they didn't charge me for checking. I'll definitely be going back when my car does need work! Thanks Big O! read more

STEVE GRAY IS THE MAN! He will hook you up! Also Bryan Conrad is also a salesman who can not only recommend the best wheels and tires but till make sure you are looking good in them. Tire tech guys are also very helpful and reliable. I like striking up a convo with them, cause they work hard through that cold and snow! Love big o. They have done nothing but show my truck love. :) read more

Big O Tires - Big O brand tires are the way to go. Can not beat that warranty. Also check out my rims! SICK! - Tires Near Me - Provo, Utah

Great service! Took my car to JiffyLube (because I had some other things that needed fixing) only to be told that they were unable to rotate my tires because the treads were too low...what? Drove over to the nearest Big O and they rotated them for free. Thanks guys! read more

Walked in on a Saturday, frustrated because I've been trying to diagnose an ABS code, and the gentleman that helped me was very helpful. I told him what I'm trying to do and he was very upfront with me. He said that his Snap-On tool that is able to pull ABS Codes was at the dealer to get updated and he directed me to the store up in Orem, as he knew they had a Snap-On reader. He was very friendly, and very upfront. Great work guys. I've always liked Big-O. Thanks read more

I feel like I got totally ripped off by these guys. They told me I had to pay 1500$ for a car repair. I went another place to get a second opinion. They did the repair for 500$ and the cars works perfectly. Would not recommend. read more

We always love this location! Very clean, quick, and fast reliable service. They have helped our family out of many binds.

In a world where it seems like more and more companies don't care about your business these guys totally stand out. Greet you in the parking lot, most of them remember your name (not sure how) and get you going quick. If they are busy (which they are sometimes cause they do an awesome job) they are up front with how long it will be and are always spot on. Never tried to recommend or sale me anything I don't need and their tire and service prices seem very competitive. Even if they were more, it would be totally worth it. Can't recommend these guys enough. read more

They didn't help at all, I paid for a service (front rotor replacement) and they threw off my alignment. I have no clue what was done but it for sure made my car worse than before. I would say do it yourself before you go to big o tires. read more

I brought in my car for a new tire, and I was greeted by a very friendly staff. From the moment I drove up, until I drove away, everything has been explained to me. There was no up selling and they even honored a coupon I found online, so I ended up getting my oil changed too. I would highly recommend this place of business if you want to be greeted with a friendly face, have a time frame quoted and kept, and to get your money's worth whether it be a new tire or an oil change. The business is clean, the environment is welcoming and the work was exceptional. read more

I'm not originally from here and my uncle told me to go to Big O and i couldn't have asked for a better experience! it was my first time going to a car appointment by myself and everyone was so nice and helpful! read more

Called This morning to see if they took appointments. They said yes and I made one for 2 pm for an alignment. They took my name down and everything. Arrived at 1:45 and let them know I had an appointment to do an alignment. They took my name again and took my truck. Fast forward 1 hour. I start to look around for my truck and an attendant let's me know it's still in line to get its alignment. To this I let him know I am not ok with that because I had an appointment at 2, came early and have been waiting an hour. He said they don't do appointments and its first come first serve. To this I let him know that is not what I was told on the phone earlier when I made the appointment. Still waiting 75 minutes in the shop. Not happy with the run around and giving of different information. They do have popcorn in the lobby. Update: they did get my truck in ASAP when I explained my situation and they gave me a pretty good discount. read more

They fixed my leaky tire in less than 20 minutes from the time I arrived. The staff was also friendly and professional.

Great service, great timing, free popcorn & drinks in the waiting area. When I called ahead of time, they were courteous over the phone. Right when I was parking, someone was already on their way to help me. So glad I went here than elsewhere!! read more

I love the guys at this Big, O in Provo on center st. Professional and lightening fast.

Just don't go here. I went here for a simple oil change. First off, it costed $5 more than everywhere else. Then they came back with a list of recommended services for my car, most of which with no grounds, bringing my total up to almost $200. They even told me that my windshield wipers needed to be replaced (I replaced them a month ago). No good. read more

Big O tires in general ( at least in Utah ) is downright awful. Every time I visited the store I find myself asking, why did I come back ? The service you receive from the employees is not bad but they are very overpriced. I have been told on 2 separate occasions that my car needed work it did not. This also happened to 2 other people I have spoken to. Your better off just avoiding this company all together. read more

I usually only write reviews because of poor service and quality but I had to write this one because of how amazing the men are that work here! Everyone I come in, I am greeted at my car door and the car is usually in the shop within a minute!! I've been to other shops around the area and this one is by far the best. read more

I come here to get my tire pressure changed and my oil changed when I need it. They come greet me at my car, and are always ready to help. Great and friendly service and they're quick! read more

Joel is the man! I have a brand new Jeep Cherokee Trailhawk and I love to take care of it. I got in and out in 15 minutes with a full synthetic oil change and a tire rotation! I was shocked at how professional these guys were especially Joel. I will definitely be going back there for everything! read more

I was leaving town at 530pm and realized my minivan had a flat. Kids in the car, no where to stay, not sure what to do. I pulled in there and the staff had me back on the road in 20mins! I would recommend these amazing guys to anyone. The lead staff (reddish hair, big blue eyes, name??) was so responsive to the seriousness of our situation. We got out of there without a bill...he said it was a loose valve stem sensor and not worth charging me! He could have easily exploited the situation but chose to be a good guy. Trust is huge in a situation like that and he earned mine! I would recommend this location to anyone! read more

Took advantage of the "Healthy Car Special" tire rotation, oil change, and some car inspections. It was only $40 dollars. For the same services, one auto shop wanted to charge me 90 dollars! Everyone at Big O Tires was helpful and very prompt. I got my tire rotation and oil change done in probably 20-30 minutes and was back on campus for class in under an hour. They didn't try to charge me for anything I didn't need (which happens a lot because I am a short young woman), and it was overall one of the best experiences I have ever had in an auto shop. read more

I won't buy tires anywhere else. These guys are top notch. Steve always takes such good care of us. Whether it's a new set of tires we need, tire rotation or just to top off the tires with air. I never write reviews but have to say I've been coming here for 20 years. There are not many business left with this level of customer service. read more

Honestly, you can never go wrong with Big O. I have been to several location and have not met one employee who wants exceptionally kind. I needed to put some rims on my car.. they were fast, kind, and I felt entirely taken care of. read more

These are some of the most honest, helpful people you'll meet. They've always been willing to throw discounts in wherever they can and show genuine concern for my vehicle problems. I've worked with Colton at this location several times and he alone has made me a lifelong customer to Big O. If you want affordability and honesty, look no further. For real. read more

This place is a total rip off. I went in to get my engine fixed and they charged me for a ton of stuff that they thought was wrong. I didn't even make it back to my home which was less than a mile away before the engine died again. Charged me again for a ton of useless parts and labor because it just died again a few weeks later. Terrible choice for a repair shop and would definitely not recommend to anyone who wants good quality work done. read more

Personally warned 5 starts because I went in thinking my tires where un balanced . They checked the tires no charge

I have a real problem with customer service in Utah. Moved here from California and it's almost like these people don't want your money. Not here! This place was great. Very friendly and go out of their way to figure out what your needs are, whether it fits your budget, and getting it done quickly. I hope this becomes a trend in this desert of customer service. They just won a long-term customer. read more

These guys are top notch. I brought in my Jeep to get new wheels to pass safety and emissions. They guy who initially inspected my Jeep said that the wheels' offset wasn't negative enough, so I can to Big O and I ordered the wheels. The next day I come in to get them put on, and it turns out the more negative wheels did nothing to help me pass inspection, basically due to misinformation/incompetence of the mechanic who did my safety and emissions. They charged me nothing and gave me some great advice on how to fix it. Colton helped me, and I recommend him and this location to anyone. They have your back. read more

Went in for an allingment on my tires. They checked it and told me the allignment was good. They did not charge me. Pretty honest id say. I will use them from now on on all my 3 cars. read more

Don't pay attention to the bad reviews here. I've been to this place for years and they've always been friendly, fast, and efficient. A Big O in California told me my tires were done for and then these guys fixed them as good as new a year ago. Come here if you want a positive experience. read more

Okay, so today I ran an errand and was about to get back in my car to hear air coming out of my tire from a screw. I picked the closest place to me which happened to be Big O Tires on Freedom. I pulled up and immediately Joel came out and talked to me about my tire. I also told him my car might have an alignment issue. He explained the difference of an alignment problem vs a balance problem. Patched my tire, rotated my tires all within 10 minutes. He was SO nice to me...and being a girl I thought I would walk out paying $100...It was FREE. If you go ask for Joel. He treated me like an actual person not some sales customer. If you need tires or anything go to these guys! Thanks Big O! read more

Outstanding customer service. Very friendly. They removed a nail and repaired it for free in 15 minutes and got me on the way.

I was able to go in and get my tires rotated and oil changed in less than 30 minutes. The service was great, the only thing is it isn't the best deal out there, but with cost usually comes quality. Here at Big O Tires in Provo, it's quality. read more

Not surprisingly, another business trying to get as much of your money as possible. I used to like going here because they were pretty friendly and straightforward (and honestly they still are), but my last four visits have been less than fair. They'll recommend fixes you don't need, and quote labor times longer than necessary (they quoted me an hour labor at $85 for a job that I'd just done with a friend the year before in under 10 minutes, without any special tools, and they even said it could take more than an hour). This has happened four times where they've quoted me more labor than necessary simply to make more money. They quoted a belt to me at $79 which costs only $19 at AutoZone, so I just did the job myself. They've also recommended I purchase new tires, when my previous ones were way over the safe limit. They've even told me I needed to replace belts that had been replaced less than 4 months prior because there were drops of oil on them (and were still in pristine condition). If you know nothing about cars, you don't have a choice how much you pay for repairs, but for me, I'll keep looking other places for an honest mechanic. read more

I'm not sure there is better service anywhere in the state! And it's the perfect amount of super great service while not being over bearing and annoying. I think everyone can relate to that! :) I recommend big o to everyone!! read more

I was extremely impressed with their service. I am new to the area and I picked up a nail in my tire. When I walked in, they met me at the door with a friendly greeting and patched the tire within 15 minutes and didn't charge me a dime. I would definitely recommend this business to my friends. read more

I had to rescue my son with a flat tire late Friday afternoon. We put some air in and went to the closest Big O tire. They fixed the tire fast and for free. Even though it was late and many others were there for new tires. This chain has the right focus, read more

Great service and friendly mechanics! Referred by a good friend. Went in because my clutch pedal felt spongy and I figured it was a leak in the slave cylinder. They sure knew what they were doing, and it took them under an hour to diagnose, order the part, and make the repair. Very impressed. Can't say I know too much about how they deal with tires and alignments, but I'm sure I'll know soon enough. Seriously, great all-around service! I definitely recommend them for your less-serious car needs and repairs read more

Friendly, fastest rotation ever, even vacuumed, no trying to sell extras, makes me sad to move away.