So made an appointment yesterday to get my tire changed because after sitting there for two hours…read moreand then finding out that they didn't actually have my tires in stock told me oh yeah we'll go ahead and order these tires and have them in tomorrow. Bring back the car in the next day stand in line for an hour why three or four workers play on a computer acting like they're working. Finally, just left went to big O

Customer service here is terrible…read more From the moment I walked in, I wasn't greeted and was immediately spoken to rudely. I explained exactly what I needed and even mentioned I've worked in the tire industry for 2 years, yet I was still questioned and pressured on my own specifications. I waited over an hour for a simple flat tire replacement. During that time, I asked an employee to grab something from my car he "forgot," and I had to ask again later as there were multiple times he wasn't even busy. After all that waiting, they finally brought my car in, only to refuse service due to a stripped lug nut, That part is understandable. What's not understandable is them trying to pressure me into still buying the tire even after refusing to install it and wasting my time. When I pushed to cancel everything, the "manager" told me he could technically still charge me for installation since the tire was already on the rim, and that I'd have to pay for installation even if I didn't get the tire but he was going to "let it slide." That's not how you handle customers. To top it off, when I went outside to get my car, that same "manager" came up holding a broken plastic piece from my door handle and said, "sorry, I broke it can you take it out for me." No accountability, no real apology. At that point, it felt like the situation was handled out of ego, and frustration rather than professionalism, especially after I pushed back on being charged, not surprised. If customer service matters at all, this damage should be addressed and paid for. I won't be coming back.

I have always hated going in to mechanics/ anything to with car shops because I am scared they will…read moretry to take advantage. I have gone here multiple times and Ive always had a great experience. They have never used scare tactics, and half the time they have said that the thing the mechanics at Hyundai told me I HAD to replace, didn't need replacing (and they were right.) I really appreciate them and their honest work/ great prices

I'm always reluctant to send my wife to get anything done on our cars, because she's easily…read moreconvinced that the car is gonna explode into smithereens if she doesn't take people up on their upsells (air filter, coolant flush, blah blah blah)...nothing to worry about with these guys. Also, I've waited outside the restroom for my wife longer than it takes these guys to finish an oil change!

Always helpful and give clear options. Honest and knowledgeable. Compare prices on tires with…read moreother stores. Six month payment plan is a good option. Coupons are available on Big O website.

Great service, the team at big o tires are amazing, got my car back on the road fast!read more

Amazing! best Big O franchise out there. they've had the same helpful staff for years…read more Immaculately clean facility. They've provided consistent and excellent service over the years to me, my wife, and more recently my daughter and son.

I needed a flat tire repaired (screw right in the middle of my tread), and was about to take it…read moresomewhere else when my brother in law said he only comes here for his tire needs. This specific Big O is doing it right. They got me right in, and I was out in 15 min or less with no charge! I watched an older woman and college age guy come in for different needs while I was waiting and they were treated with the same kindness and speed. They also have a clean waiting area. I'll definitely be coming back for any tire purchases and needs.

I'm so sad to have moved too far from Clegg…read more I have taken four different cars to Clegg over 6 years for a whole menagerie of reasons. They are always honest about their pricing, even when it is higher than other garages in the area. They have explained to me why they would charge what they do, and if I can't afford that, where to go for cheaper service. Because of their honesty on that front, I trust their judgment and pay them more. So heads up, service may cost more here, but I felt like they were honest with why.

5-star service! Quick, reliable customer service. My steering fluid needed to be filled up, and…read morethe Clegg team took care of my car!

There were two cars ahead of me but as soon as I pulled up and was greeted, I was able to pull in…read moreand get help. John was nice and professional. Didn't push or try and up-sale me on extra add ons. He helped me get the best discount and other guys working on the car did great. I went for the convenience and quick service. Took two cars and obviously I wanted it to be cheaper but was willing to pay to save time. It's tucked back down the street but easy to find.

Today the hubby, Ralph, and I went for an oil change. We love our sweet honda, which I named…read moreRhonda, after our first dog. Tyler was such a charming gentleman, helping Rhonda stay golden. Special thanks to the other young man, John who was quick and got our car all fixed up. We will be returning. Thank you for the premium service.

these guys are the best!! took care of me quick and got everything done well! i had no idea what i…read morewas doing walking in and they didn't use it as an opportunity to oversell me. honest good guys over here!! will definitely be back!! they are so friendly too. and the price was unbelievable!!

Honest guys, quick and high quality work! Won't try to oversell you stuff you don't need…read more Definitely recommend.

Great service here! Bronson helped me out loads. They also have a great deal going with the Healthy…read moreCar Special that saved me at least $70 vs going to other service stations. I highly recommend going here

If you want to wait over two hours for an oil change come here! Doesn't matter the time of day,…read morethey've got you!! Long waits are the name of the game, nothing express about this service ^_- I'm going to refer all of my enemies here

Recently, I had an issue with my car window, and also needed an oil change. The mechanics working…read moreon things made a mistake with the window, and when I confronted the owner about it, he was super committed to making it right and the experience I had working with their staff was incredible. They made it right! I took my car here for over 4 years up until I left to move out of state, and after doing over 15+ oil changes on 2 different cars, I can tell you these guys are the real deal. They know their stuff and they have so many services all in one spot (tires, brakes, oil change, emissions, registration, mechanic work, diagnostics). I honestly don't know why any people in Utah would go anywhere else unless it's because these guys happen to be full or something haha. Great experiences for a long period of time with them.

Just know that I had to have my alternator replaced twice in a year because these guys did so bad…read morethe first time. The owner refused to honor the warranty because it was two days over a year. They had also forgot to put my skid plate back on and they accused me of already having a warranty job done due to poor organization. The other shop I went to said they messed a whole bunch of things up. I have been telling everyone I know not to come here and the general consensus is that these guys are incompetent scam artists. Don't let the positive reviews fool you. Most are from the old ownership.

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.