Big O tires was a real pleasure to deal with. One of my tires went 100% fail on the 580 highway yesterday. I had AAA come and put the mini spare on, so I was a highly motivated buyer for a new set of tires. I shopped around and found Big O - by far the easiest to response - talking to a human, and could do the job immediately for a good price I couldn't even get Costco on the phone. Menu loops Fluer at this branch was particularly helpful. They even arranged a cash discount. And were nice to my dog read more

Big O Tires - He didn't need tires - Tires Near Me - San Leandro, California

Fleur made all the difference So professional and informave Answered all my questions and made me feel comfortable snd well taken care of after a flat tire caused by a huge pot hole in the pouring rain!! They've made a new customer for life! Sandy Getsonian read more

Well, today was my last visit and I counted on them taking care of my car. They've lost my business. I used to use Mario and Brad but since the business was sold, it's gone to hell in a handbag. I stopped by today to find out why my engine light came on after they had done a major service on my car 4 months prior and they wanted to charge me $100 just to plug in the scanner to tell me what is wrong. Took it down the street for the same thing for free and now they will get my business. Won't buy tires or anything else there. read more

Avoid this place. They installed a faulty new tire. They didn't tighten the lug nuts properly. They didn't balance the wheels properly. So basically, they failed on the three basic tasks you expect from a tire shop. The day after buying a set of new tires here, one tire was completely flat. When I went back to the store, they were jerks about it. They figured out it was a faulty valve on the new tire they had just installed. They acted like they did me a big favor in replacing the valve. Not even a whiff of apology for selling me a defective tire, and making me have to come back and deal with this. Two days later, when I heard a metal rattling noise coming from the car, I discovered that one of the lug nuts was completely loose and rattling around inside the hub cap. They hadn't even tightened the lug nuts. Further, the ride on these brand new tires was pretty rough, even on smooth freeway pavement. I complained to Big O's corporate office and got a prompt response from someone who kindly agreed to have another Big O inspect all my tires and reinstall and balance them. They found that the balancing done was horribly wrong, explaining why it vibrated so much. Turns out that Big O is a franchised business. So each branch is independently owned. This one clearly has quality-control and customer service issues. read more

I took my 2012 nissan pathfinder on for a tire it had a nail in it my stone bridges were 6 years old and had good tread but the manager Early told me i needed a new set ,i said ok i want stone bridge he said i'll order the ones they make now because your set they dont manufacture anymore , i said fine as long as their stone bridge i'll get them I trusted him paid $966 when i got home my 32 year adult son said mom those tires are a different brand toyo thats not stone bridge they are 60,000 not 70,000 im so angry i called the next day and said i want stone bridge not these toyo they said it will cost you $460 more to change them , when i could've went BACK to American tire in Dublin and got them for $1,100 entire set I wont go back to exchange them because i no longer trust Big o tires .‍ read more

Got a basic oil change here and overall my experience was easy. John who helped me was good at communicating with me. Didn't take too long as I waited around for my car to be done. read more

Fleur was AMAZING. She totally helped me understand and recommend what was needed for my car servicing needs. I will return because she was so entertaining and real. Close to home so I can walk there is a huge benefit. read more

Big O Tires - Salesperson card. - Tires Near Me - San Leandro, California

When I wake up, I don't want to buy tires, no I don't. But I've got a man I trust here at Big O. His name is Mario! He didn't offer me a discount for this YELP review, he just consistently provides the best service I can find. So, when I woke up this morning, all I had to do is come over here, and my car gets some professionals to look at it. They found a dirty air filter, which I need, and I just came here for tires. Hats off again, to Mario, the crew and Big O Tires! I'm a customer of this store for life! read more

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Excellent service, highly recommend! I came in thinking I just needed a quick tire patch, but Alyse took the time to check everything and showed me how worn my tires really were. She was friendly, honest, and didn't try to upsale me. She helped me find a deal that fit my budget. The crew got my car in and out quickly, and Alyse made sure everything was good to go before I left. You don't see that kind of care often. I'll definitely be back ask for Alyse, she's the real deal. read more

I came in 1 hr before closing panicking because I had a nail in my tire. I had stopped at 2 other tire shops and they couldn't help me because it was too close to closing time or not enough techs. I was an hour away from home and they took care of me. Patched my tire and had me on the road. What life savers!!! read more

Our Family has been coming here for 30+ years. Ever since Mario retired, it's just gone downhill. Poor Customer Service, over charging for parts, replacing parts not needed. Not Taking responsibility for their actions. We took our car in for an oil change, brakes, tires and a brake fluid flush. We paid a lot of $$. We drove it home(half mile). The next day it was being driven to Monterey. It over heated 20 miles into the trip. We had to take two cars to hand one off to our Son so he could make his appointment. We had to have it towed back home. We took it back to Big O and they said it would be $600 to replace a $10 part that was broken by them. They stated that it couldn't be proven that they broke it. REALLY? (See Pics). The hose that was connected to the fitting is in the only path for them to reach down and clean all the brake fluid that was spilled all over the engine. Can't trust them anymore. The Bureau of Auto Repair should be contacting them soon. Buyer Beware!!!!! read more

Big O Tires - broken fitting - Tires Near Me - San Leandro, California

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Went to big o tires for an alignment since I had warranty from big o tires from my last alignment (within 6 month). Told them of the situation and they brought the car in, 10 mins later they called and said they couldn't align my car bc the control arm was bent, possibly this voided my warranty but wasn't sure. So I came back to the shop to pick up my car only to be hit with $120 bill, which they claim it was for putting the car on the lift. Initially they said for inspection, which I didn't ask for. Not only did they not honor the warranty, but they also charged hidden fees. Very shady behavior and terrible business practice. They should have stated the potential cost upfront so customers are aware and has the right to choose whether they'd still like their warranty honored with the associated cost. End of story, not only was I NOT offered an alignment from big o tires, insult to injury: I had to also pay for the ZERO service provided (their quote on quote lift price, to lift my car and tell me they can't do anything). Illegal business practice, will be reported to BBB. read more

They didn't honor the tire repair warranty. They said the nail was too close to the side wall. Nail was nowhere near the side wall. I bought a new tire. I had been told the exact same thing a few years back at a previous tire store where I had bought a set of tires with the repair warranty. Seems like it's a standard tactic. read more

This review is long overdue as I've used this location multiple times over the last year and a half. Brad always takes excellent care of me and my car. I have a very difficult-to-access insurance to cover flat tires (which I get often in East Oakland) and Brad takes the time to get in touch with my insurance and make sure I get coverage. Brad is honest about what services are needed, how much they cost, and how much time everything will take. He also always offers options to reduce cost if needed and gives me guidance on what is absolutely essential to keep my car in safe working order. Brad clearly understands automotive mechanics and can explain things in layman's terms to someone like me that has no experience in this area. Brad and this Big O location have gained my trust and if I encounter future service needs I will definitely return! read more

The dealership where I normally take my car for service had an issue with one of my wheel locks, which had rusted. They tried drilling it, to no avail other than breaking half of it, and then said they couldn't take the rest of it off. Their proposal was to replace the entire wheel hub and bearing and a quote of $1200+! So I called around and ended up reaching Fleur (who was also indignant at the dealership). Long story short, she and Mario were helpful, friendly and pragmatic about the whole thing. The job took some time but their team got the lock off, and they even replaced a few other troublesome locks at no extra cost. read more

"I recently had a great experience at Big O Tire and wanted to specifically commend the store manager, Alyse. Alyse listened patiently to my concerns, explained the necessary repairs clearly, and ensured the process was smooth and efficient from start to finish. The transparency and honesty regarding pricing and the time it would take to complete the work was impressive. The expertise of Alyse and her team's professional work resolved my tire issue quickly and effectively. I will definitely return to Big O Tire for future tire needs and highly recommend this location if you are looking for an honest shop to service your vehicle. It takes a great leader to run a shop like this. Great job Alyse. read more

Oil changes and tire service needed? Go talk to Mario. He'll give a reasonable price and explain why he's recommending what he's suggesting. He's been around forever and I'll miss his wry sense of humor when he finally retires for real. The rest of the guys are pretty chill too, but Mario is still my go to. read more

For two weeks now my car has been inoperable due to the hassle with my damaged tires trying to shop around and have my car diagnosed for damages. Other shopscharged me $299 to check out my tires then left my car on Acc killing my battery and not taking ownership. I had to pay another $200 for a new battery. Not to mention the outrageous cost estimates given by other shops. I called Big O spoke to Fleur, Mario, and Jesus. Jesus help me today and has been wonderful. My car is still with Big O awaiting completion but I am so relieved with the estimate and the intervention it's been a peace of mind knowing they can reasonably complete the job. It is very nice to know there are honest people JESUS, out there not trying to charge extra to gain revenue especially when it is not necessary. Two thumbs up for Big O Tires crew at San Leandro!!! read more

Went to Big O needing my tires rotated and for an oil change. I am typically leary because I don't know too much about cars, and this has me feeling vulnerable. I was happy to see there was a woman working there (Alyce). When checking me out she was so helpful and explained other services that were due or needed in the near future. She put me at ease and was really knowledgeable in explaining services, and the why behind needing them. I will definitely be continuing to go to this location because of her. read more

Went for a tire repair, and everything went smoothly. Efficient, clean, didn't try to upsell me--they just fixed the tire and I was on my way. As a bonus, the customer service is excellent. Love the receptionist/manager here! Super friendly and no-nonsense. Definitely recommend. read more

Went in for oil change, rotation, alignment, and brakes. Done in under 2 hours and affordable. Terrance was very helpful and straight up.

I'm very angry at Big O Tires right now. 11 months ago (8,000 miles driving) I purchased 4 new tires at Big O, for about $1500. On Friday one of my front tires blew out without warning. Took it to a different tire shop, and learned that Big O had reversed new front and rear tires. Front tires have been continuously rubbing and getting worn down from the inside, until one totally wore through. Other front tire was ready to blow out as well (inside looks totally shredded). I needed to replace both damaged tires, at a cost of almost $750 - simply because of Big O's incompetent installation. read more

This place is awesome. The manager is a lady named Alyse. She is a very knowledgeable manager in the mechanics world. I purchased tires and had an oil change, air filter change and an alignment. Alyse showed me the uneven wear on my tires and I was so happy with the customer service! read more

Great deals on tires. I'm a regular here after shopping around. I went back to replace a tire, after one of the new ones I bought from them got popped my trash kn the freeway. I had the protection plan, so it was covered, and I didn't have to pay for a (new) new tire. However, one of the employees said I'd have to pay for alignment if I wanted it. but since I'd gotten an alignment with the original tires, alignment was actually covered for a year. He hadn't bothered to check before quoting me, so I was glad I asked--it saved me a couple hundred bucks, I think. Both types of warranties have been well worth it for me already. Make sure you check your bill if you're one of their regular customers! read more

I like Big O Tires !'!! Why you might Ask ??? Because of their Flat Repair Policy!!! They will repair any flat as long as you Originally bought the tire from them!!! I like this policy so I buy most of my tires from Big O . This Big O has great Customer Service. I looked at my Whip one day and noticed there was a Nail in my Front tire . So I drove to this Big O like a Boss!!! When I got there, I told them about the Nail in my Tire !! They looked up my Sale history in their Computer. Then they treated me like a Boss and Pulled the nail out and repaired the Tire while I waited!!! The front Counter Person even offered me a Cup of Coffee and Donut as I waited!!! For all these reasons !!! This Big O is a Baller On a Budget Approved Establishment!!! read more

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I purchased tires here over 2 years ago. Not too long ago one of my tires ran over a nail. I came in the other day to inquire about a tire repair. It's free! Tire rotation also free. The staff that originally sold me the tires still here. Still friendly and professional. Not very busy at this time of year (winter). In and out within 30 minutes. read more

Big O Tires - Tires Near Me - San Leandro, California

Great customer service and they are very transparent. They gave me options for my flat tire and I urged for an unsafe option but they made sure I went with the safest option. Thank you Jesus and your supervisor for the great deal. I appreciate you all for getting me back on the road! Great deal on a spare tire for my Tesla! read more

This place can be hit or miss. Depending on who's servicing you. I really don't trust 'Big O Tire' as a collective, because like most of these car maintenance shops. They like to run game on you. Today, I'd went to get a patch on my tire because it had a nail in the top outer, not to be confused with the side wall. I was told that it's not repairable. I knew better. To make a long story short. I'd went to another tire shop that same day and the tire was repairable like I'd already knew. It only took 5 minutes to repair. If you're not familiar with the guidelines of what is not repairable and what is. There are several videos showing you. The nail wasn't near the wall. It was within the area, on the top repairable. The bottom line is. These places are trained to try to sell you a brand new tire. Don't fall for the b.s. read more

Had a great experience with Alyse during an emergency situation! She is very kind and helpful.

the final price isn't what they quoted me and stuff in my care was moved around 10/10 don't recommend

Great nice guys. Fixed my tire and rim on my work trailer. The tire shop down the street did not help me and was rude to me. Big O tires helped me out majorly during a stressful work emergency. Thank you so much! read more

Big O Tires - My tire and rim before. Absolutely messed. Thank you again big o tires for all your help getting me back on the road - Tires Near Me - San Leandro, California

I had a general checkup here a the same time my friend needed to do her general checkup. Not only did mine somehow take two hours longer than hers, all of my personal tire caps missing, and my things in the glove compartment crumpled and boot prints all over my documents, I found something much worse way after. I usually do my own maintenance on my car but I had to let Big O Tires do it for the last two years because I've just been too busy. Now that I have the chance to change the motor oil myself again, I found that they had managed to put a pebble into my engine! The pebble was about a half an inch diameter and who knows how long that has been in there!? I will not be letting them change my oil, let alone touch my car again. read more

My name is Rickia and I want to give this review for bigO tires for great customer service the store manager Alyse she made my whole experience so pleasant and is an awesome person go check them out for all you're tire services read more

I dropped my car off for two new tires. Service was fast, took under two hours, but for some reason they called to let me know I need an alignment. I did not need an alignment when I dropped it off, so it seems weird I'd need one at pick up. I don't know if I'll be back; I usually go to Berkeley and never have had this issue. Doesn't feel genuine or good, feels like a scam. read more

Came in initially to get an alignment as I had new tie rod ends on. They advised me that my current tires had uneven wear which would make an alignment useless. They gave me a solid deal (expensive but a solid deal) on 4 tires, alignment and threw in brand new lug nuts free of charge as I had a few warped lug nuts. They took care of me on a Saturday after 3pm. Car runs great and couldn't be happier. read more

Went in to change a light bulb. The office was full, but service advisor Brad G., was still able to assist me right away. Considering my issue was minor, Brad got it fixed in no time. In addition, he also made some recommendations on my battery. Customer service at his location is always great. People that work there are friendly, knowledgeable, and accommodating. Definitely recommend Big O on Washington Str in San Leandro. read more

their service was great, impeccable service. There were fast. These people get the job done and I really appreciate how quick and easy was. They here to help us out and I really appreciate all their support. I'm always going to show if I need any car work done. read more

I had a deep puncture on my vehicle over the weekend where it had a massive leak and tire went flat within minutes. It was about that time that we put new tires anyways since we just bought this used vehicle and it came with the original tires. Anyways, I waited until Monday morning to start really looking and typically went to Costco for my tire needs, but that would be a good week or so out and really wanted to get my new tires rather than riding around on my spare. I called several tire companies and most didn't have my size and would need to order, but the phone interaction was less than stellar. Just a bit gruff and abrupt, but whatever, I just needed tires fast! So, I came across Big O Tires' website and based on the data, they had my tires, but they were slightly higher than Costco. However, due to the urgent need of the tires, I decided to give it a go. I am soooooooo glad that I did! Made my appointment on line, but also called them to see if they would happen to have an earlier timeframe and spoke with Mario. He is the main reason why I had such a stellar experience! He informed me that they didn't actually have the tires in like the website indicated as that is a National website but he went above and beyond to find me the tires to have them shipped in for Tuesday install. I was good with that. Mario was professional, friendly and made you feel like you were the only customer he was dealing with. We did hit a snag in which the warehouse was only able to locate 1 of the tires that I wanted, but I needed 4. He suggested a different set which based on my research, I already knew that the warranty wasn't comparable to what I originally wanted. However, he just had this demeanor and I trusted him. As we continued our conversation, I did inform him that it didn't have to be that specific tire, but I needed something that was good, reliable and with a good warranty on it. So, since he said that those other Michelin tires are good and reliable, I was going to go with it, but I also pointed out that I believe that the warranty is only for 20K. He checked and he did confirm that was the case, but stated that he didn't feel comfortable and wanted to look into some tire that is comparable and said he would call me back. True to his word, he called me back and had some excellent news. He found the original tires that I wanted BUT they didn't ship as it was a store in San Jose. Instead, he resolved this issue and said he would drive out to San Jose early the next morning to pick it up. Now, that is Customer Service that I haven't encountered in a long, long time. Tuesday came and sure enough, he called me once the tires were available for install. I did have a small hiccup but nothing that Big O Tires did, but my tire pressure light came on the next day so I brought it back. The technician, I think his name was Daniel, not 100%... he helped me check all of the tires and found that one of the tires had a lower pressure, so to ensure that there wasn't any defect or a slow leak, he did a water test to make sure. All was good and even though they were short handed, he even changed my oil which was initially informed that they wouldn't be able to do right away. Overall, the team here was a delight to deal with and some of the most professional and friendly people I have ever had the pleasure of doing business with. I would totally recommend Big O Tires for your tire needs! NOTE - I would recommend that you do not go with the on line appointment system alone, I would encourage you to call to see if you are in a rush so that you can figure out how busy they are and how much time you have to wait. read more

Big O Tires - LOVE my new tires! - Tires Near Me - San Leandro, California

Woke up to a flat tire, and made an appointment online before they opened. They called me to confirm 15 minutes after they opened. Didn't have the tire onsite, but said they would have the tire delivered in time for my appointment in less than two hours. They were busy and it was a holiday shortened Saturday, but finished my replacement and I was out in 30 minutes. Big props to Jesus who answered my call, and worked with me throughout the process. read more

Today I had the best experience at this location. Brad was extremely kind and helpful and deserves a shout out at the very least to get recognized today . I arrived at around 4:30 pm when I found a huge bolt in my tire and he promptly helped me to get it fixed . I explained my car was brand new driven 5 times and today a bolt , which luckily was repairable but yesterday I also had an instance of an unfortunate event on the freeway where my poor new car sustained scratch damage from flying debris on the freeway, and ... the reason why I have this new car is my other totaled hit while parked a month ago . Crazy right ?! So I told Brad this too because it's just too crazy , and he offered reassurance as well as a promise of prompt service. Thank you for the help , kindness , and reassurance. Nice to see there are kind , hardworking people around still ! Thank you ! read more