1. Big Orange Mobility

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    Kissimmee, FL

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    Big Orange Mobility

    5.0 (1 review)
    Open 8:00 am - 7:00 pm

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    Big Orange Mobility

    Big Orange Mobility

    4.0
    (23 reviews)

    The staff is amazing here and so nice. Ive used their services four times in the last year. Only…read moreonce did we have an issue with an ECV scooter. Theyve been able to assist in getting a 2nd scooter in hours to me- not even next day! Only downside? Most of the ECVs we have rented were quite worn-however this pas trip I got a brand-new scooter- the delivery person actually took the tags off in front of me. We will use them again and again.

    Hello. I have rented from Big Orange Mobility multiple times during the year for the past couple of…read moreyears. Whenever I had a problem, it was addressed immediately and taken care of quickly. I rented a scooter from Thu 11/14/2024 - Mon 11/18/2024 for my trip to WDW. It was the worst experience I have received from Big Orange Mobility or any other scooter service. The scooter shut off while going up the ramp in Space Mountain. If you know the ramps at Space Mountain, you can understand how difficult it was for my daughter, who has arthritis in her hands, to push this machine up the ramp. After the ride I called the Big Orange Mobility. I was told by Nathalie Durand, that the scooter was a new scooter and that when going up a hill, it sometimes will shut down. Really, a "new scooter" that will shut down going up a ramp!! I was insulted that she would believe I was uneducated enough to swallow this bogus excuse. I was then told to push a button located on the battery to restart it. We had to do that in excess of five times while leaving this ride to get it to maneuver up the ramps. It's very inconvenient. It stopped abruptly, causing everyone behind me to run into each other. The battery drained so much after a full charge. I called around 4pm that same day and was told there was not another scooter available. I was met with the confused Nathalie, who stated it was a new scooter, and she could not understand why this was happening. The scooter mimicked the same problem the following day when going up the ramp for the Flight of Passage ride. Thankfully it was a short trip. I knew I would NEVER use Big Orange Mobility again. I don't know if they are under new management, but I have never spoken with Nathalie in my previous rentals. The previous individuals would have handled the situation quickly and would not have insulted my intelligence with such nonsense excuses. Admit your product is defective, take ownership, and make it right!! Big Orange Mobility failed to do this. I took pictures and a video of the scooter. It was scratched and used, and it was unreal. So, to say it was a new scooter was completely false. I was extremely disappointed in Big Orange Mobility. You lost what could have been a long-term customer. Kendra

    Cloud of Goods - Orlando

    Cloud of Goods - Orlando

    3.4
    (35 reviews)

    BUYER BEWARE! These people defrauded an 81-year old stroke patient. They lied to her about the…read morecharges and then double billed for a chair that was used for three days. A complaint for fraud on the elderly has been filed against this company with the Alabama Attorney General and the FBI. They charged my credit card twice and claimed I had rented a lift chair for one day, and then charged my card again for one month for a total bill of $709.99 . I have turned them over to law enforcement, my lawyer, and also contacted my credit card issuer. After I posted my Yelp review they issed a partial refund of $224.99 which was fraudulently charged on June 5, 2026. So far they have kept $485.00 for two days rental of a lift chair. They are extremely dishonest and unethical and I look forward to seeing the owners of this fraudulent outfit put in jail where they belong. The problem for law enforcement is finding them. They are in hiding and refuse to disclose their location so that an arrest warrant can be issued. If the fraudsters and outright thieves want to have their day in court theY will furnish their whereabouts so that that can face an arrest warrant and be interviewed by the FBI. Meanwhile the pubic is being alerted to their crimes perpetrated against the senior citizen, of which we believe there are many, many more victims of their fraud and deception. In Alabama, crimes against the elderly (individuals aged 60 and older) are strictly prosecuted under the Protecting Alabama's Elders Act. The law covers physical and emotional abuse, criminal neglect, and financial exploitation. Penalties range from misdemeanors to Class A felonies, which can carry penalties of 10 years to life in prison. BUYER BEWARE!

    Amazing service. We even had to change the drop of spot to Orlando Airport and so accepting of the…read morechange. On time and very helpful service for my disabled husband. We took the scooter on the 7 night Princess cruise and also toured the whole Epcot. Battery seemed to last the day!!!!

    Big Orange Mobility - mobilityequipment - Updated July 2026

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