I came to do a drop off of Purina animal feed. They took 6 pallets of food off in about 15 minutes. The manager Dave and the entire staff are SO FRIENDLY. I was working the day after Thanksgiving sale and I explained to Dave and he backdated the 20% sale for me. Extremely satisfied and happy he did that. So working and Christmas shopping today at BIG R today, will pay off. Thank you Dave for having such a productive and nice to shop at. read more

Big R Stores - Department Stores Near Me - Colorado Springs, Colorado

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Went to purchase may be up to $1200 worth of material for a new chicken coop/dog run, and some stuff for my hunting bird dogs and a couple shirts/vest for my dad's birthday which would've come to $2000 in total, but yet the tall bald man who looks like he doesn't care about personal hygiene rather turn customers away because where you park your vehicle. I've always had a good experience at this store, especially with the ladies that work in the counters, but this guy thought it was more important to dictate where you park then to have a customer come in and buy merchandise. If y'all have such strict, dedicated parking for "trailers only" then dictate as such, but if there is no signs or no clear markings on the tarmac, don't police people where they should and shouldn't park rather say for "future reference that area is designated for people with trailers" simple as that. And to get worked up over an empty parking lot is just psychotic. Y'all just lost a long time customer. read more

Absolutely a disaster of a store. Manager was obviously at home asleep. Went there after church today no sign of handicapped parking but plenty of shopping carts all over the place to avoid. Looked over where the forklifts were and saw two people smoking. Shouted over to them about the shopping carts and got the finger back. Tried the front door to the south it was locked much to my disappointment and the gentlemen behind me in a wheel chair with two service dogs. Finally got inside and was happy that there were a few (8) shopping carts as the rest were in the parking lot. Went to get some dog food and noticed a group of kids on their cell phone in the aisle talking and didn't think much about it. Found what I needed and headed to the cash register where only one was open and I was the 9th in line. Finally some more people showed up to the registers and they were the same kids talking on there phone. Wow how low can a store go? By far the biggest joke this week.... read more

Friendly service during Covid. Came on "old fart" Senior day for my 10% off. This location always friendly. Great selection of many different items for your home or sweet tooth. We come on senior day just to see what we don't need at home! read more

I'm disappointed that they don't do a better job enforcing the mask mandate. There are no signs on the doors telling people to mask up and about half the customers were not wearing masks when I was as there. I asked an employee why and she told me that wearing masks is merely mandated and not a law. A mandate is NOT a suggestion, take it or leave it. It is a requirement for doing business. I guess I'll need to find another place to buy my birdseed as I will not be returning anytime soon. read more

This location is one of many. They have a huge selection of farm, home and garden supplies. It is well lit with lots of friendly and helpful employees. Plenty of parking also, The best part: a customer lounge with free coffee and fresh-popped popcorn in small bags. Who does that? read more

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Love this place. An interesting collection of farm stuff, even us non-farmers, ranchers, horse owners can find some good stuff. The have a nice collection of power tools, trailer part, and hardware in addition to the stuff you would normally get there. Always friendly and helpful folks around to give you a hand with questions. Probably the best place in colorado springs for boots! read more

Going to Big R reminds me of my childhood, where I lived in the very agricultural "Central Valley" in California. Big R has all sorts of stuff, from guns to clothes to feed to footwear. This is truly a one-stop-shop, and a laid back one at that. If you're a hipster or yuppy this might not be your type of store. I'm a bit put off by my most recent experience though. I went in on Saturday for their 10% off everything in the store sale. The only item left of what I wanted was the display model (let me say that I was the first one in the door when they opened). They were willing to sell it to me; but when I asked if they would give a further discount because it was the display model and had been handled by an untold amount of people the employee gave me a snarky reply. Sure there was a sale going on, but it never hurts to ask about a discount for something that isn't really "new" #sorrynotsorry. read more

I'm sick of this store. Can't get decent Timothy or grass hay. Prices missing from merchandise, making me waste time getting price checks. They keep moving all the feed around - more time wasted looking for stuff. No cowgirl hats. And today - after waiting ten minutes at the grass area, got a wet bale of straw for fresh goat bedding! ****update**** I made the big mistake of returning to this big r today. The item I purchased rung up incorrectly and when I mentioned it to the cashier....she just proceeded. I went along, because I didn't want to hold up the line for what was maybe my mistake. After, I went back to check, and found I was correct. At least three employees became aware of the overcharge. After waiting a few minutes at the register, I finally asked someone who was not with a customer, who had their back to me, if she could help me. She turned around and said: IS THIS ABOUT THE PIG FOOD? Ridiculous - she knew what I was standing there for, and would only fix it until I asked for help. Then after jumping through hoops, and wasting time, no one was sympathetic AT ALL, nor did anyone apologize for overcharging me or having to wait so long - not the girl who fixed it, nor the original cashier, nor the manager. No one said thank you or have a nice day. read more

Needed new work boots to provide protection. Sales associate recommended a pair of boots that reasonably comfortable. When got to work taped my pants legs to the boots, less than 2 hrs was full of pieces of straw. Was getting into the boots from the bottom of the tongue.tried to return them with receipt they refused saying sorry the boots didn't meet my standards. I bought much cheaper pair of work boots from walmart have not had any problems. I dont normally do this but the boots did not protect my feet. They dont stand behind what they sale, and recommend. read more

I bought a swamp cooler in the summer of 2021 that never worked properly. I came in and informed the manager that they sold me a $600 piece of junk. She took my number and said she would call when they restocked. I knew she would never call and of course, she didn't. Within a month the fan motor burned out on me and now I have to spend another $150 on a new motor. So, i now have a $750 swamp cooler that has never worked and is a complete waste of space. Thanks management at Big R. I hope you enjoy robbing poor people of their hard-earned money. read more

Asked when entering store my needs and directed right to the item. Payed for items and thanked them. NO PROBLEM was answer. No thank you or you are welcome. TRAINING!!!! read more

If I could give 4 3/4 stars, I would. First of all, I will agree with everyone else and say how great this place is to explore. They have everything. Big R is like a Smithsonian for hipsters/yuppies etc or generally anyone what America was like when it was amazing. People who wear skinny jeans can come here for an awakening. Awesomeness. While I am fully competent on all gas powered and generally most tools, I was highly impressed with the attention to detail and attentiveness staff such as Chris provide. Anyone can learn something here. The manager of the store actually assisted me with purchases instead of delegating to staff. If you want to enjoy what real customer service is like, come to Big R. Two thumbs up. read more

I absolutely love this Store! I've been shopping there for the past few months and every time I've visited, they're friendly and have some great products. Furthermore, their Staff always seem knowledgeable about the products they have. Today, I was looking for a Stihl Chainsaw and their Associate was able to help me understand different models VS pricing structure. I left in better mood than I arrived. Thanks for a hassle free shopping experience! read more

I was impressed with this store. In particular, the employees really went out of their way to try to help me find what I was looking for. When it was not out on display, they spent some time looking in the back and calling other stores to try to find the product. When they still had no luck, they recommended other stores to try. They really spent a lot of time and energy trying to help me. The store also has a nice selection of products. I will definite go back after this experience! read more

Big R in general is just a great chain of stores. They take care of you and give you that TLC that a little mom and pop hardware store gives but they are much bigger than any little mom and pop store. Big R in monument is no exception. Their service is a cut above. One of my very first transaction with them was buying a chainsaw. I had no idea how much chainsaw I needed. They walked me thru very simply what was going to be the perfect saw for my needs but not too much so the price was too high. They took me out back. Tested the saw, showed me how to use it and keep from cutting my legs off and explained maintenance and so forth. I had lots of questions and they spent time answering them getting me all squared away. I get the saw home start using it and after a few hours running it is starts to give me grief. I took it back to the store and they took it apart realized it had come with some bad part and she simply got me a brand new saw off the shelf and said they'd take care of it and thanks for using Big R. The new saw has been a champ. I realize you probably don't give a hoot about my chainsaw story but it illustrates the lengths they go to to take care of their customers. I've been using them ever since. I've had many more experienced just like that since so I know it's not just a one time thing. I highly recommend them for all your needs. They don't have everything but you'd be surprised how much they do have. It's kind of like a man's Toys R Us. Try them out and you won't be disappointed. read more

The customer service is horrible. I purchased a $500 chicken coop/pen. It was supposed to be new and not assembled. On delivery day they were over an hour late and brought the demo model assembled with missing and broken pieces and I was to simply accept it. I called and talked to John, the store manager I was told, he assured me all the pieces would be there and the delivery driver was going to come back to take it apart. The driver took just enough pieces off to say it was take apart and threw it to the ground bending even more pieces. No discount was offered for damaged display item. The attitude from John was simply, "we will pick it up." They do not care they lost me as a customer or to even try to make things a little better. I would have been happy of they reduced the price for a damaged display model. ~ Chris Seriously Disappointed Former Customer read more

Love this store. While they don't have everything, they do have a lot so we've made some of our big purchases here, as well as normal monthly stuff. The staff is great, they honor coupons Home Depot wouldn't and they generally have a good selection of stuff. Also, the woman manger is wonderful and they make returns really enjoyable, which helps when you buy stuff here all the time. read more

I have shopped here several times and had great customer service each time. I love their layaway program in the firearms department. The staff is always helpful and knowledgable without being high pressure. They always thank me for shopping with them and even though I have only been in a few times, they greet me and my family as if we'd been there a dozen times. I would recommend shopping here! read more