Purchased a new LG 31 cubic ft. Refridgerator with dual ice makers, Tonya our salesperson was informative, kind and had a great personality, Tim and I are so pleased with the rebates and discounted prices offered for the holiday event. Tonya, made forking over 2K enjoyable! read more

Great experience in every way, we like what we purchased . The sales experience was comfortable and friendly. Delivery was perfect, punctual and excellent communications every step of the process. Very pleased. read more

Big Sandy Superstore - Dresser with mirror - Appliances Near Me - Hurricane, West Virginia

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First off, Angie was my salesperson and she was so awesome. She was so personable and helped me find the exact couch I envisioned. She didn't try to force me into anything and was on to the next when I didn't like something. Then the delivery was awesome. They send updates constantly when your driver will be there and they give you their location so you can be sure to be there. Then they bring the couch in and set it up for you. Thank you Mike! 10/10 i couldnt be happier. Plus the couch is so nice and great quality. Im so happy read more

Big Sandy Superstore - Couch - Appliances Near Me - Hurricane, West Virginia

Nice folks. Good prices. Great service. Always friendly and helpful. Bought a bunch of stuff there.

Definitely recommend Angie at Teays Valley store. She helped me purchase several items for our business. Helpful and knowledgeable, she followed up on orders and day of delivery. Excellent service! Deliveries went smoothly. 10 out of 10 read more

Went to a couple places looking for a 4" (low), because the mattress was so thick and we are short, springs for a mattress we had purchased on line my wife wanted. Love the mattress but needed a box springs. Finally ended up at Big Sandy and the salesman hooked us up with a 4" (low) box springs at a decent price but while we were there my wife saw a chair she fell in love with but there was no price tag on it. Asked another salesman about it and he asked his boss and since it was a display chair and it was the last one his boss said a very low price which we were very very happy with and purchased the chair also. (Chair was in the Platinum furniture level). Paid and received a delivery date. Today was the day. The delivery men came and were so polite and placed the box springs under the mattress and took trash with them. Very happy read more

Great selection. The salesperson provided good advice. She recommended a unit that was better suited for my needs and was less expensive than the other models I was considering. Delivery occurred on the requested date and was on time. The installation team did a good job. I am impressed that they also service the units that they sell. I don't have to worry about tracking down an independent servicing company if the need arises. read more

Arron Triplett was my salesman, with a sectional and he is a great guy to deal with, I bought a sofa and a massage chair from him last year is why I came back to big sandy, I also bought a fridge and a washer and dryer the same time with Jordan and he is also a great guy and both were very informative and helpful read more

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Purchase experience was good but that's where it ended. Purchased stainless refrigerator and upon delivery, the installers scratched our hardwood floors in two places. In addition, they didn't install doors correctly then left - so door alarms kept going off for hours. Delivery guys would not respond to store manager or supervisor calls to return to correct it. Next day, we practically had to beg to get tech to come fix the door issue (5 minutes fix). Store manager said they would "do something for us to compensate for all our troubles and aggravation." To this day, nothing done, nor did they answer our correspondence. Delivery company acknowledged our damage claim after a week but never sent anyone to check after receiving photos from us. No customer service. Won't purchase from them again. read more

Thought I was getting a good deal on some pretty furniture until it was delivered and I quickly realized why it wasn't crazy expensive. I called my local Big Sandy store to report the damage/poor quality that was clearly visible upon delivery. They said they would have a technician contact me ASAP and come to take a look. It's been a week without a call... BUYER BEWARE Customer name- Emilee Stevens (Big Sandy Team, please contact me if your team would like to fix the issue) read more

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Worse experience EVER. The couch came and was ruined from the second the movers took it off their truck. It was damaged somewhere between the showroom & their truck and they still delivered it. Tried sending out a repairman and this was never going to fix the damage they inflicted. Terrible experience. Warning: Do NOT waste your time shopping here. Unethical practices. read more

We purchased a "lemon" Kitchenaide dishwasher. When we contacted the store, they made it right. Anyone can experience a defective purchase, but Tonya, Spencer, Steve, and Dale corrected the problem quickly once the problem was known. The "lemon" was removed, and a new unit was installed. I appreciate their professionalism and support for their services and products. I recommend Hurricane Big Sandy Superstore. They provide good value and service. read more

Big Sandy Superstore - New Kitchenaide dishwasher. - Appliances Near Me - Hurricane, West Virginia

Delivery was quick and easy!!! They did great! I just wish when I bought the dryer they would have told me that I needed to buy a new plug in and dryer vent there to have the delivery guys hook up the new one without messing with the warranty! read more

The service from beginning to end was unbelievable and the delivery service, especially the two gentlemen went out of their way to make sure we were in good shape without any trouble at all. read more

dresser arrived fine but do not ever believe their delivery window times. Horrible at time management.

We walked around the showroom for quite awhile before being approached by a sales person. So if you like to look without being hassled this is the place. Once approached by a sales person it was delightful. She was able to show us several couches and love seats and tell us what was in stock and what we had to wait for. Our choice was in stock so we purchased on Saturday and the it could be delivered as soon as that Wednesday. The delivery guys were great they pit down moving blankets on our tile floor and were very careful in moving it in to the living room. read more

This was our second time buying from Big Sandy in Hurricane. This time we purchased a sofa, recliner, and kitchen table with chairs. The sales and office staff were very helpful and efficient. Liv was amazing! Furniture was available sooner than expected, which was a pleasant surprise. Delivery was on time and Tyler was professional, careful, and courteous. I would definitely recommend this store. read more

Liquidation sale couch better than what we expected! The salesperson was helpful, took our lead, and communicated with us in the appropriate manner. She was efficient and responsive. The delivery team was excellent! They brought the couch up four flights of stairs. Not a complaint at all. The guys appeared to have the move down to a science and didn't waste any time. Wonderful company representatives. I can't speak highly enough about their professionalism. read more

Big Sandy Superstore - Couch - Appliances Near Me - Hurricane, West Virginia

I had a good experience with big sandy and the delivery drivers were very professional

From start to finish my purchasing experience was A+, the sales lady Amanda was very knowledgeable, extremely helpful, and made the purchasing process seamless, furniture was ordered and arrived when promised. Communication was great and the day of my delivery I received a text with the time and a link to track the delivery truck, which arrived on time and the delivery guys were very polite, and carried all my items and set it up in my home!!! After this experience I would most definitely recommend Big Sandy Teays Valley location read more

We just moved near the Teays Valley store and saw it as we were driving to our new home. From the moment we walked in, we were greeted and spoken to like valued customers. We made a large purchase of multiple items, all of which were either already in stock or would be by the delivery date. The texts and email updates were valuable and timely. The delivery arrived as expected. However, the placement of items was a bit challenging, like our delivery guys didn't notice that the chifforobe was blocking the bathroom door in the master bedroom. However, their effort is much appreciated in getting everything placed. Will go back to look for some of the other pieces we'll need. Thank you all! read more

Great couch with fast and easy delivery and set up! Excellent communication from the store and delivery team.

First mattresses did not meet our expectations, went to store and received a different one with exchange. The delivery went as expected like the update that was texted keeping us in the loop on the time of delivery. read more

1 yr old washer with a 10yr warranty down. Tech never even took it apart the first visit. Comes back and now more parts need ordered. The first round of parts were on hand at the local appliance parts house, but instead we had to wait nearly 3 weeks and when he comes back, not fixed. Ordering more parts wait weeks more. Don't believe that extended warranty sales pitch. We immediately had a problem with the washer and it will take more than a month to be resolved if ever. Buyer beware. read more

Came to Big Sandy to purchase a new box spring and mattress set. Was immediately directed to Chris. He was very knowledgeable and patient. After I finished my paperwork, I walked out with a complimentary beverage and popcorn feeling quite happy with my purchase. Because the size of mattress that I needed was not kept in stock, I arranged for my delivery to come two weeks later. Although the delivery was slightly late, I was kept aware of their progress by a very handy little app. The delivery men were very polite and efficient. The only reason I gave a 4-star review instead of 5, was because the delivery men did not wear booties over their shoes on this wet and muddy day. (I'll be doing a little extra cleanup now that they've left.) Based on my shopping experience, I will be returning to Big Sandy for any future needs. read more

We purchased a window air conditioner on May 20, 2022 from the Hurricane Big Sandy. For some reason, Yelp is putting my address was California, but it's not. The employee helping couldn't stay off his phone. Kept texting and reading texts while we tried to discuss the purchase. Bought the air conditioner and installed it the next day. It did not work. Returned it on May 22, 2022. No problems with the return. However, it was not refunded to our credit card until I called to inquire about it on May 27, 2022. So surprised at this. I expected more from Big Sandy. They said it may have just been in a pile that they hadn't gotten to yet. Had to call to get a refund. read more

The worse customer service I have ever experienced... Brandon sold me a mattress with a "30 day buy back guarantee"... 21 days later... I called to return it (in the time frame allotted) and get informed they will give me a mattress of lesser value but will keep any extra $ from the return... so if I send back the $2,200 mattress and reselect our first selection $600... they get to keep the $1,600!!!!???? WTF!!! Stay away from this company. I'm glad we realized what a scam company this is before using them to furnish our new home. read more

This is a review of the service department. Have an appliance I got the warranty on. It's not even a year old but broke. I called the service center to schedule an appointment. Got one for 10 days later said they would arrive between 12-5. Took half the day off to be home and got a call at around 10 saying they wouldn't be there till the next day. Fine so I took another half day off and waited all day. Guy calls at 4 to see if I still wanted him to come by. He comes in messed around for 20 min says he has to order a part and leaves. I hear nothing for over a week but finally get a notification that part has been ordered 6 days after the visit. Arrival time 3-5 business days and who knows when they will put me on schedule to come install it. Long story short don't waste your money on the warranty through them unless you can go with out a major appliance for around a month. read more

From start to finish, had a very good experience. Jeremy, our salesperson, is very knowledgeable about design. We felt no pressure but he was invaluable in his recommendations. He was sincere in wanting to know that everything was satisfactory even after the sale. The delivery driver, James was clean, professional, friendly, and worked well with his assistant. Couldn't be happier. read more

We came in back in April browsing looking for a new living room set. Found the perfect one with the help of Alazar and a fellow associate. We ended up leaving with a 80 inch TV and a new sectional. I am loving both! The sectional did take longer than expected to be fully delivered as one half was delivered in May and we just got the last piece today, but it was worth the wait. My room is complete now! We will be back when we are updating more rooms in our home. read more

Big Sandy Superstore - Appliances Near Me - Hurricane, West Virginia

Guys delivered furniture today. They were efficient and respectful. Cleaned up all packing material before the left...Professional.

*Editted Original Review The purchase didn't work out, however, they were very accommodating during the return. They honored full refund, no hassle whatsoever. read more

Good service by salesperson and delivered sooner than originally promised for Christmas. Very nice, polite delivery guys.

Great customer service I was able to get updates for my estimated delivery time via text Also, instead of having to remove a door to get the fridge into the house the driver/technician disassembled the fridge enough to get it through to ensure that it did not get scratched or damaged Great crew Thanks read more

Poor customer service. Appliance was available then not available. Months later when it arrived I was told it would be left in the snow at the end of my driveway. My driveway is 200 yards long. No remedy from delivery company or Big Sandy. The only thing offered was I could ship the appliance back for $300 at my expense. read more

Great service and great delivery. Every step from purchase up through setting up delivery was made really easy and they took great care of us. read more

Definitely my least favorite place to order anything from. Sure would be nice if anything you ordered from this lack there of a furniture store, came in a reasonable amount of time. When you tell your customer a day that the item will be available for pickup, you had better make dam sure it's available by that time if not earlier without having to use the excuse of "we are at the mercy of our suppliers!" I'm no rocket surgeon, but something tells me if I had a business and clientele that expected a product when I promised it, I'd get it to them. If I had supplier issues, I'd drop that supplier and go with someone else. Maybe that makes to much sense though. read more

My fiance and I just bought a new house. We decided to purchase a new bed and couch for our downstairs. What a wonderful experience. Chris helped us choose a mattress and was very knowledgeable and friendly. He wanted to ensure we purchased what was right for us! Great experience and highly recommend read more

I've shopped with Big Sandy numerous times now and have had a wonderful experience each time. The employees at the store have been very polite, helpful and also very patient with me asking a million questions. The delivery guys are amazing as well. My furniture has been delivered on time, every time and installation was a breeze because the gentlemen delivering do all the work. I highly recommend this Big Sandy Furniture location and will continue to be a repeat customer any time I'm shopping for new furniture or appliances. read more

We had excellent customer service when shopping for a new living room furniture. Jacob was very knowledgeable about all of the brands and details of each piece of furniture. Checkout was smooth. The Black Friday sale really saved on the price!! The delivery service was on time! I received detailed texts updating their arrival. The delivery workers were excellent. They were careful not to scratch the furniture, walls, or floors. Very helpful in placing the furniture for me. I would recommend Big Sandy service personnel anytime! And we are pleased with our purchase too! Thanks Jacob!! read more