Spent over 1 1/2 hours on the lot looking at trailers and could not get a sales person to…read moreacknowledge my wife and I. Went in to the parts department and they were too busy to help. Later when I called their parts department they quoted me $75 for a generic toilet valve. I bought the same one on Amazon for $9

Good customer service in person and by phone. They confirmed the part needed was in stock…read more Unfortunately they couldn't get us in for service until Monday (5 day wait) so we tried an unsuccessful DIY. Good news is the part was cheaper than Amazon which was a 4-day wait for delivery to Elko, NV.

I was traveling through Elmo and needed my air brakes looked at on my diesel pusher rv. The owner,…read moreJunior came right Overton the parking lot I was in, diagnosed the problem as a bad air hose and had it fixed in no time. The bill was reasonable. I'm very pleased.

This is the best experience I've ever had with a storage and U-Haul facility. The Elko team went…read moreout of their way on more than one occasion to help get the right packing supplies, to explain the best way to pack fragile belongings and be prepared for my move. When a needed truck could not be found locally, they gathered all my information and preferences and made phone calls until I had exactly what I wanted. I will need one more truck to finish my move and there is no doubt I will arrange for it through this location.

DECEITFUL PRACTICES I needed to rent a van for three weeks. This place convinced me that it would…read morebe cheaper to rent it for a month, then I'd get my money back if I returned it a week early. They lied, and scammed me out of about $210 (monthly rate was $30/day). The manager's excuse? "I can't make any money if I don't do business this way."

They work with you to get your vehicle back up and running. The friendly service is better than you…read morecan get at most every where else. Thank You

Was having issues with my bmw and was recommended this business from H and H auto. Contacted him…read moreand was assured he could have my car fixed. A month and $3000 dollars later my car is in worse shape than ever. After reaching out again he told me he would come by and check it out. Never heard from him again. So now I am out $3000 and have no idea what this guy has done to my car. Save your money people and take it to a professional.

August 9th 2023 We broke down in Elko with our 2005 40ft diesel pusher Motorhome. Heritage came…read moreright out and spent the entire day trying to find our problem as to why our coach would not air up to travel height. Turns out it was the Air Drier went bad. He replaced the Air Drier and an electric sending unit and we were back on the road! Fast out, would not give up, and gotter done! Tipped this man good for his work! If you have an RV problem, call Heritage!

Update: The owner reached out to me after looking into what happened. He has offered to make it…read moreright and the truck is currently back in their shop actually being repaired now. While mistakes happen, a good owner that will correct the mistakes is priceless! THAT is good business! As a current deisel owner, having a local repair shop that can be trusted for any future needs is immensely valuable to me. I will update further after I get the truck back. I am thrilled to have a running truck soon! Thank you, Jeremy! In my opinion, Neff's services were costly, inaccurate and took to long. I bought a 2018 Ram 1500 Big Horn EcoDiesel with a 30-day warranty in Las Vegas and drove it home to Elko. The truck started to experience coolant loss and overheating during the drive home, showing the tell-tell signs of a cracked EGR Cooler as there was zero visible leaks. The dealership directed me to take the truck to Neff's instead of trying to get the truck back to Las Vegas. About a week later, Neff's submitted a repair order to the dealership for a coolant system flush and heater core back flush which the dealership paid Neff's to be completed. This along with a license plate light install came to $1,360. Unfortunately, I was left out of these "repair" details. The next day after picking up the truck, thinking it was repaired, it was still experiencing the same coolant loss and I took the truck back into Neff's that day. It took Neff's over 2 more additional weeks to diagnosis the EGR Cooler failure bringing us to the very end of the 30-day warranty. Since the dealership had already paid Neff's for a "repair" the dealership is no longer willing to cover any further repairs. While most of my dilemma is from the dealership not honoring their warranty, Neff's significantly added to the dilemma by initially misdiagnosing the issue (Neff's tech admitted that verbally over the phone to me) and taking so long to correctly diagnosis the issue. The quote from Neff's for EGR Cooler replacement is also about $1,000 more than Elko Motors (the Ram Dealership) quoted. Thought that might be valuable information as well. Perhaps, if Neff's had accurately diagnosed the EGR Cooler failure initially and in less time than 3 weeks, my unfortunate circumstance might have had a better outcome. What makes me most upset is how common and known the EGR Cooler issue is with this specific truck and how long it took Neff's to diagnose it. Oh yeah, Neff's also tried to charge me for a second diagnostic charge when I picked up the truck.

Personally, I wouldn't waste my time here especially with their prices. Ruby mountain injection was…read moreable to do my truck for WAY less than what they wanted. So I recommend not even bothering with Neffs.

Unfortunately our truck blew a hose in the middle of Nevada on a roadtrip. I called 4 Seasons and…read morewas so glad Cass was on duty when I did. She was so incredibly helpful. She went above and beyond to help with getting phone numbers since I was unable to go online. We are now on our way thanks to her. Thanks also to Cesar the driver. He was lovely to talk to and put our stress at ease.

Saved mine and my friend's night from being pretty awful when we broke down an hour outside of…read moreElko. Came and scooped us up no problem and got us on our way.

This team is incredible. Their service is above and beyond. Super professional. Super prompt. Don't…read morehire anyone else. Great quality. And value.

After sitting in my caron hey pass, semis, carswhizzing by, overcome by the lack of response , what…read morea welcome the bright lights tow truck driven by John proved himself to be someone of high efficiency and dedication.But John's most valuable assets are those of compassion, understanding, and the magic touch of "it will be alright" and you believe him.