Great service. Reasonable cost, and great advice. Was right on time. Will use again in the future.read more

These guys were great! Friendly and professional. Very respectful of my property. Will definitely…read moreuse them again!

Colin and Bird came and serviced and cleaned my pellet stove. They take such pride in their work…read moreand the quality of the outcome. My pellet stove was filthy, I'm sorry. But it was also creating a lot of noise with a wonky fan and loose part. They fixed those issues, made the stove spotless and also touched up the paint on the stove pipe. When I returned later the small living space was spotless and the pellet stove is so quiet! Also, when I need a new pallet of pellets, they will drive them over and drop them off at my place. Thanks guys! You are the best!

I'm a Mammoth local and walked into their shop in August to schedule a fireplace cleaning. I was…read moretold there was a 4 month wait. In November (three months later), I emailed them to ask if they could clean my wood burning stove in December, which would be 4 months. They requested a photo of my roof which I sent in an attachment. I was told they could clean it and they'd get back with me. Well, winter ends next week and I never heard back from them. I emailed them twice during the winter and was never given the courtesy of a response. I finally got someone from Bishop to service my unit - he responded in 2 hours,and came the next day. Sorry, but treating a customer in such a way is absolutely inexcusable.

I used him this week to clean my chimney and dryer vent. I hadn't cleaned either since we bought…read morethe place 5 years ago. Dryer vents should be cleaned much most regularly (once a year). Since my vent goes to the roof rather than the side, I didn't want to do it myself. We haven't used the Chimney since we moved in, and with this heat aren't going to for a while, but wanted it done in case we want to in the future. He set a specific time for the appointment, not a "window" time. He was within 5 minutes of that time, even with that little of a delay, he called and let us know. He was quick and efficient, I think to do both took him right around 30 minutes including the paperwork. He was polite and genuinely pleasant to deal with. The pricing was a special he is running, if you check his page, I think it runs till the end of the month. If you need this service and don't want do/can't do it yourself, I would absolutely recommend him.

Kern County Chimney Sweep was Kind, expedient, courteous and efficient…read more Thank you. K. Lewis I'll be sure to tell my friends.

Thank you Den Defenders for our new security door! We absolutely love it and our install process…read morewas fast and very professional. Would recommend this company 100%

Ross was awesome, very professional and sweet. Beautiful,…read moresturdy door. I feel very safe knowing I have a Den-Defenders Door.

Not trustworthy and certainly take no accountability for their mistakes. Also Brice and Karson…read moreemploy people to came to my home who did not have proper skills, needed the installation manual and brought incorrect parts. I'll look elsewhere for any further needs. I'm also elderly with limited money and felt taken advantage of

Why do you insist on covering a lie with a lie…read more First, Why are most wood burning stoves not UL listed? There are several standards that wood burning stoves must meet. UL listing is not a required standard for stoves, so most manufacturers elect not to have that testing done.. The UL laboratories are a private nonprofit organization that some manufacturers elect to send their products too. This certification can be costly and because the certification is not necessary for wood stoves, most manufacturers do not submit their product to Underwriters Laboratories for approval. There are only three wood-burning stoves that are UL listed Second, the only certification needed is when you install a new wood stove and that requirement is a stove certified by the EPA Third, older wood stoves are grandfathered in and there is no fire code that exist that states that you must upgrade to a new wood-burning stove when you buy or sell. If you do change out the stove, then it must be upgraded to an EPA certified stove Finally, there are manufacturers data plates that are on wood stoves that show the minimum clearances from stove to combustible materials. This particular stove met all the minimum distance requirements to combustible materials. Yes, the fireplace surround was ugly, however it was a cement fiber board that is a non-combustible material. In addition, the stove flue was exposed for the first 5 feet and is of a triple wall design which has a higher heat value. So I stand by my claim that your inspections are fraudulent, froth with misinformation, with intent to upsell or some new products to the person's home that you inspect.

We had a wonderful experience with Ponderosa Hearth & Home and highly recommend them! They had so…read moremany gas insert options to choose from, which made it easy to find the perfect fireplace for our home. Our fireplace actually arrived earlier than the estimated turnaround time, which was such a pleasant surprise. After installation, we had a minor issue come up, and their team was incredibly responsive. They came out the very next week and repaired it without any hassle or hesitation. Their customer service is truly amazing. Professional, helpful, friendly, and reliable from start to finish. We would absolutely order from them again!

Very friendly and removed my old insert quickly. They did a great job and cleaned up everything.read more

Had my gas fireplace place serviced, and I am really happy with the results, it looks so much…read morebetter! Even put the switch to turn it on in a place where my handicapped husband could reach it so he could turn it on when I'm not home. I will definitely call them back if I have any issues in the future

Great service. They came out identified an issue with my flue cap and fixed it. It had been…read morebanging for 2 years. In addition they cleaned a ton of soot from the flue. Cleaned up as well. Family business polite and responsive. I highly recommend

I have also been scammed by Alex Solorio / Alpine Stove and Fireplace. After doing a lot of what I…read morethought was due diligence, I paid a 50% deposit in May of 2023 for a new 2-sided gas insert as well as a complete remodel of the stone work and mantel, with the understanding that work would begin in September or October prior to the beginning of the winter season. They began the demo work in October as promised, but it was then that I was also told about "supply chain issues" with the actual insert, and I was given a nebulous evasive timeframe for when it would arrive. By January, I was told by Alex that the insert was finally being shipped and that it would arrive in 3-4 weeks. When that date came and went, it then became increasingly difficult to get anyone to return a phone call or answer an email. When a reply would come, I was informed that I was still a priority for finishing the project, especially given how long I had been waiting. But there was never a straight answer about when the insert was coming, or even whether it had been fabricated. Then came the stories about a flood, an injured worker, etc etc, as reasons for why the project was further delayed. When I was finally able to track down the contact info for the insert manufacturer, I was told that Alpine was no longer a dealer for them, they had no record of my insert being ordered, and that not only were there no "supply chain issues" since 2021, but they had my particular model of insert in-stock and if it were ordered it would only take 2 weeks to ship. When I began this journey, I had a working fireplace. Now, I have a large hole in my living room that leaks when it rains and which vents air in and out of my home through the chimney when the wind blows. I then read the article in the June 29th issue of "The Sheet" which reported on how many other people have been victimized by their fraud. I have now contacted the DAs office and filed complaints with the BBB and Contractor's board. (By the way, the contractor's license that is listed on their website is old, from the previous owners. You should check for yourself the status of their license on the contractor's board website.) My money has sadly gone "poof." Don't make the same mistake I did... run away from Alpine Stove and Alex Solorio and find someone else to do your fireplace instead.

We were required by the Mammoth Lakes Fire Department to replace our existing wood burning insert…read more We chose a wood pellet burning insert. Alex and Chris helped us get what we needed. They couldn't have been more helpful. Once the unit was installed, Alex spent considerable time explaining its operation and what to expect from our new insert. We are excited to no longer have to deal with firewood. Now we just flip a switch! Thanks Alpine!