On a road trip and wanted something quick and easy for lunch. One of the riders hadn't been to a…read morePortillo's before and wanted to try it. This location had plenty of parking and seating, so that was a big plus. Service was very quick here, even though it was pretty busy. I decided to try something new and got the beef bowl, which was basically the beef sandwich without the bread. I liked it, even though it was pretty liquidy (it is an Italian beef, after all). Easy in and off from the interstate and quick made this an excellent road trip stop.

The service was fine. I went through the drive-through. It was fast however I ordered two…read morecheeseburgers that wasn't even room temperature. The cheese wasn't melted. weren't worth eating. Because they were so cold I couldn't believe it. How could they sell this to their patrons every time I go to Portillo's there's something wrong with the food. I was passing by and decided to try it again this time I mean it I will never never go back to this particular Portillo. I actually got home and called and asked to speak to the manager and was on hold for 35 minutes and the manager never came to the phone

Food was amazing as usual…read more.. Dining area was very dirty... Condiment Stations were close to empty.... Staff need to control the unruly BETTER or just toss thier asses out... Guess it's my fault for stopping at 2200....

Sweetie wanted the chocolate cake. They have a drive-through, and oddly there were several people…read moreoutside working it (most orders are going to take a bit, so they were helping the process along.) Ours was fairly simple, of course, and they got it taken care of in a hurry. Paid the person outside, pulled up to the window and only waited a minute for our food. She loved it. I've had it- thick and luscious. We were back on the road in less than 10 minutes.

We came here around 9pm since it opens late until 1am. The restaurant was still busy with so many…read morecustomers that late. I ordered the food via the tablet and waited in the pick up area for about 15 minutes to pick up our food. There are many tables available inside and upstairs. The cute decorations brought back 90's feeling with neon lights. - Italian beef: they were generous with the beef slices! The flavor was good but it was monotone (just beefy taste). The bread was good and soggy from the juice. For the price, it was worth it because there were lots of beef. - Chicago hot dog: it was good but nothing special. The sausage was good and the bread was soft. The dill pickle, tomato, and peppers tasted fresh and gave a crunch and acidity to the hot dog. - French fries: okay but it wasn't crispy.

The classic Chicago style hot with everything on it is a five. The fries are also strong. What…read morebrings down the review a star is the chocolate cake shake is a little bit too sweet. Location is packed. A lot of cool art to view.. Service is fast....

Very easy ordering processed online. My food was ready by the time I got there. First time in…read moreChicago for a quick 48 hour trip. So I decided to try the Italian beef and the Chicago hotdog (plant-based). I ordered the regular size Italian beef and could only eat half. The inside was very spacious. A lot of decor on the wall. Ample seating. Also ample parking. Because I ordered my food online, my interaction with staff was very limited, but they seemed pleasant overall. It was nice trying tastes of Chicago. I would recommend if you're looking for a fast food burger/hotdog establishment.

Enough is enough. I…read morehave had it with the Portillo's in Homewood. This isn't about one bad experience. This is about a pattern of mistakes that has gone on for far too long. We have continued to give this location chance after chance because we genuinely like Portillo's, but every single visit seems to come with a new problem. At some point, enough is enough. Today's order was the final straw. We ordered: * Two double cheeseburgers: * One with NO mayo. Of course, it had mayo. * One with NO lettuce. Of course, it had lettuce. * One chicken sandwich with NO mayo. You guessed it, it had mayo. * And to top it all off, the "double" cheeseburgers weren't even doubles. They were singles. This isn't a small mistake. It's an order where almost everything was wrong. And this is nothing new. Over the years we have: * Had to drive all the way back because items were missing from our order. * Received soft drinks that turned out to be nothing but carbonated water because the syrup had run out. * Waited 30 to 40 minutes in the drive thru, which completely defeats the purpose of fast food. * Dined inside only to find sticky tables and empty utensil dispensers. None of these things by themselves would make me swear off a restaurant. But when they happen over and over again, they paint a picture of a location that simply does not care about quality, accuracy, or the customer experience. It's disappointing because Portillo's has built a reputation for great food. Unfortunately, the Homewood location consistently fails to live up to that reputation. We have spent our last dollar at this location. I sincerely hope management takes a hard look at what's happening because loyal customers can only overlook so much before they decide they're done. Sadly, we're done.

The service was very friendly and the wait was alright. It took a while to get the food but not too…read morelong. The inside of the restaurant is very decorated with TONS of little objects and pictures that make each restaurant unique. I got the big beef which was super tasty and I would recommend. I also got cheese fries which are always good. For dessert I got the chocolate cake shake which tastes so good bc of the 114 grams of sugar lol. Overall a quick and good place to eat!

10/11/25 - I was out in Orland Park for a 3 day martial arts expo. My buddy and I drove out from…read moreChicago & wanted to grab a quick bite to eat as this was an all day expo. It seems like everyone knows Portillo's for their beef sandwiches. Personally I like their beef sandwiches but I feel like there are @ least a half dozen Beef sandwiches that are better in the Chicagoland area If you've never had their burgers they're pretty dam good for an inexpensive burger. To me they rate as a very good burger for an affordable price. I ordered the bacon cheeseburger w/lettuce, onions, tomatoes & pickled (light on the mayo).

It's portillos. It's delicious. We like this location but have been to so many different locations…read more Food is hot, not a long wait, we love the inside theme and decor. Workers are friendly. Prices are higher but all fast food is unfortunately. We cut out a lot of fast food and junk food so this is our treat and I'm happy to get it once in a while. The hot dogs are the best but these days are on the drier side sometimes on the outside but the insides are still juicy. Can't go wrong with a cheese dog or Chicago style. My go to used to be ketchup and onion Bf always get a chili cheese dog and likes it. The beef is delicious. Charbroiled burgers are exactly what you want if you crave a burger. Not thick patty, that grill taste, the BEST buns with fresh crispy lettuce and mayo. Grilled chicken sandwich was always my go to but it was a hit or miss eventually after some chewier fat pieces. I'm not a thick / cake chunks shake person and only tried the chocolate shake once I think but people rave about them. Onion rings and fries are the bomb.

I ordered a hamburger and an order of onion rings.. $13!?…read more YIKES buuuuuut..the burger was juicy Onion rings were crispy and hot! Sooo ..at least the food was good!

3.x stars....no way. If you're into hot dogs and Italian beef sandwiches...this is your place and…read moreyou'll love it. Don't forget....be sure and order your Italian beef "wet"/"dipped"! The juice taste is wonderful!

Ugh another Portillo's…read more The only thing that my husband eatshere are the cheese fries I think that the crinkle fries are okay

I just love their burgers great toppings, good bun great burger just what I expected a burger.read more

I'm disappointed to be writing this review because Portillo's used to be a restaurant I visited…read morefrequently and genuinely enjoyed. Unfortunately, my recent experiences have not been the same. I ordered a Beef & Cheddar Croissant with a regular cheese fry. The fries were extremely disappointing--they did not taste fresh at all and were far from the quality I remember. As for the Beef & Cheddar Croissant, all I could think of was the old commercial, "Where's the beef?" The sandwich was mostly bread with very little beef and only a small amount of cheese. For something I've ordered and enjoyed in the past, the difference in quality and portion was very noticeable. It's unfortunate to see how much has changed, especially since Portillo's used to be one of my go-to restaurants. Based on this experience, I don't see myself returning anytime soon.

A young man named Jahcquezz serviced me. his customer service was impeccable, he made me feel very…read morewelcomed. food was fresh & delicious.

Portillo's has a cool nostalgic vibe, with lots of Chicago history and memorabilia throughout. You…read moreorder in line, grab a seat, and wait for your number to be called. The half slab was huge and came with salad, bread, onion rings, and a drink. We also tried the Chicago dog. Overall, everything was just alright--the ribs were dry and definitely needed the sauce, while the Chicago dog was a bit too salty for my taste. Someone stopped by our table to ask for feedback, which I appreciated. Hopefully they take it into consideration!

MAXWELL STREET RACING…read more Ya gotta make a pit stop for polish sausage at this Portillo's Pickup in Joliet. Speed isn't just the goal here; it's integrated into the overall theme.  Most Portillo's have decor from a certain era (e.g. Glendale Heights features 30's prohibition, Elmhurst is a 1950's neon diner, Homewood has a 70's hippie vibe), but this location on Larkin Ave is all about NASCAR. The racing motif is fitting, as this Portillo's has a unique triple drive thru (yep, *3* lanes) to serve customers as quickly as possible.  Since there's no dining room, all business is done at a small pickup counter inside or via the drive thru.  Service has been zippy across a few visits. There are lots of great things on the menu, especially the beef 'n' cheddar croissant ($8), jumbo Chicago style dog ($5), and the iconic chocolate cake ($6).  Lemon cake is a seasonal fan favorite, and my wife absolutely loves their strawberry shortcake ($5).  Char burger w/cheese & bacon is underrated, too. As with the classic hot dog, their Maxwell Street polish ($6) comes on a steamed poppyseed bun with mustard.  It's seasoned to perfection and has a wonderful 'snap' to it. Grilled onions are piled on top, and for an added burst of flavor, I recommend adding sport peppers. On my last trip here, I ordered a cup of hot giardiniera to go with an Italian beef and instead got.....a cup of hot oil.  0% "giard", 100% tub o' spicy liquid.  I found this more amusing than upsetting, but it wasn't what I paid for, so I have to dock a star. * TL;DR * Put the pedal to the metal and hurry to your nearest Portillo's! The Maxwell Street (a.k.a. footlong polish sausage) is great for those with a hearty appetite, although you can't go wrong with anything on the menu.  Sign up for their rewards program and they'll give you a free large fry, plus a free piece of cake on your birthday. This location is lacking the interior charm of other Portillo's in the Chicagoland area, but if all you care about is getting tasty food relatively quickly, then consider this place victory lane.

I've been looking for an excuse to come to this Portillo's forever since it opened. I assumed I had…read morethe perfect chance to visit after getting a free coupon for an Italian beef sandwich from a hockey game I went to months ago from a Portillo's promotion. Mind you that my card was valid until the end of 2026. The people at Portillo's were telling me that my card voucher was expired though it was not. The worst part was is that it took me 30 minutes just to get up to the lady to ask for my food too. Just to be the client and even get out of line in the end wasting my time that I won't get back. It's supposed to be a three-lane drive-thru and the traffic is more backed up than Interstate 55 heading towards Chicago just to be able to obtain your food anyways. After experiencing this, I will not be coming back to this Portillo's. If I do come back there better to be an area for me to walk in and order my food and not sit in the Drive-Thru the entire time.