On a road trip and wanted something quick and easy for lunch. One of the riders hadn't been to a…read morePortillo's before and wanted to try it. This location had plenty of parking and seating, so that was a big plus. Service was very quick here, even though it was pretty busy. I decided to try something new and got the beef bowl, which was basically the beef sandwich without the bread. I liked it, even though it was pretty liquidy (it is an Italian beef, after all). Easy in and off from the interstate and quick made this an excellent road trip stop.

The kiosks are a nice addition so that you don't have to wait in line to order, but I had cash and…read morehad to walk up to the first cashier, who was very helpful, polite and friendly. I ordered the 2 hotdog meal and she let me mix them up: 1 Chicago Style hotdog with one Chilidog with extra onions. I also got crinkle fries and an Arnold Palmer to drink. The vibe (ambience) was nice. They were playing big band & jazz music from the 30's and 40's. Good stuff. I usually don't sit down inside and eat there, but go through the drive thru, but I don't regret taking a moment to enjoy a good hotdog and relax. Check them out when you're in the area.

Manger Bryan and Trish , were very helpful and nice , great customer service . My…read more Experience was amazing. I'm also a shareholder of Portilos so it gives me joy, knowing that there are great people who work for the organization.

Food was amazing as usual…read more.. Dining area was very dirty... Condiment Stations were close to empty.... Staff need to control the unruly BETTER or just toss thier asses out... Guess it's my fault for stopping at 2200....

Famous hot dog place in Chicago. Neat ordering system. Interesting setting to enjoy you meal…read more Service was friendly.

Don't order from here. First they send your order to another location…read more Then when I figured that out and cancelled and lost money they sent part of the order. They said they would credit me and never did. Awful service. So disappointed in them.

Very easy ordering processed online. My food was ready by the time I got there. First time in…read moreChicago for a quick 48 hour trip. So I decided to try the Italian beef and the Chicago hotdog (plant-based). I ordered the regular size Italian beef and could only eat half. The inside was very spacious. A lot of decor on the wall. Ample seating. Also ample parking. Because I ordered my food online, my interaction with staff was very limited, but they seemed pleasant overall. It was nice trying tastes of Chicago. I would recommend if you're looking for a fast food burger/hotdog establishment.

Purchased my usual 2 hotdog special and tried the Italian Beef special…read more I was satisfied with the hotdog special and very upset with the Italian beef special. There was very little meat in my sandwich. They asked did I want the 6 inch or 10 inch. I ordered the 10 inch but received the meat of a 3 inch. I will check the sandwich before I leave the drive-thru next time. I will never return if they treat their customers this way. I am dissatisfied with my purchase

Food is good! I enjoy the service especially the salads and the hamburgers. Plus the Italian beef…read more The only thing is they cook the onion rings to hard.

We have portillos in Phoenix so portillos isn't necessarily a place I miss and have to go back to…read morewhen I'm in Il, but I enjoy it when I do! We ordered online and went to pick up! I used to get their veggie sandwich but they now have a veggie dog instead so I tried that! I also saw they had a sauce flight and I love sauces so I tried that with fries. Order was ready on time, easy pickup! The sauces were not bad, but the veggie dog was really good! Everyone else enjoyed their food as well! Always a great fast food option!

It's portillos. It's delicious. We like this location but have been to so many different locations…read more Food is hot, not a long wait, we love the inside theme and decor. Workers are friendly. Prices are higher but all fast food is unfortunately. We cut out a lot of fast food and junk food so this is our treat and I'm happy to get it once in a while. The hot dogs are the best but these days are on the drier side sometimes on the outside but the insides are still juicy. Can't go wrong with a cheese dog or Chicago style. My go to used to be ketchup and onion Bf always get a chili cheese dog and likes it. The beef is delicious. Charbroiled burgers are exactly what you want if you crave a burger. Not thick patty, that grill taste, the BEST buns with fresh crispy lettuce and mayo. Grilled chicken sandwich was always my go to but it was a hit or miss eventually after some chewier fat pieces. I'm not a thick / cake chunks shake person and only tried the chocolate shake once I think but people rave about them. Onion rings and fries are the bomb.

I ordered a hamburger and an order of onion rings.. $13!?…read more YIKES buuuuuut..the burger was juicy Onion rings were crispy and hot! Sooo ..at least the food was good!

I had never tried the ribs and they did not disappoint. Always have hot dogs and italian beef…read more Sevice was slow, big change from 90s and 2000s, but still love the food and vibe

Oh No! We had a bad experience!…read more Checking in on a horrible experience for one of our Diamond Level Pro Drivers With no obvious indication, they claimed the line was closed in the middle of the day with NO LANE CLOSURE SIGNAGE AND NO CLEAR INDICATIONS And to try to avoid the situation, they directed the driver away and refused to resolve the direct offense from the entire staff including the General a manager by the name of John What a miserable person We will update this review accordingly They could not be more unprofessional The staff was rude and the general manager was miserable He stormed in to get involved with a bad attitude Not our driver's fault Completely close a lane if you must The driver had no problem entering the line Waiting to hear their corporate response Our driver went to Another location with no problem and had a great experience with a great meal Too bad This is pretty self explainable and not at all what we would consider to be acceptable Awaiting your response

I just love their burgers great toppings, good bun great burger just what I expected a burger.read more

We ordered an eclair cake a week in advance for my daughter's 18th birthday. We go to pick it up…read moreand they cut it. Why would you cut a cake we special ordered for her birthday? It's not like you sell individual slices so there's no reason to cut a cake that someone ordered for a birthday! It was cut into 6 slices. It was supposed to feed 10 not 6. But the real piss off point was they could not have cared less. I cannot wrap my head around the fact that you did this and then asked if we still want it or not because they couldn't fix it and it would take another day for a new one. No fix, no sorry, no compensation. Well what I can do is not give the Portillo company any of my money again. I can only hope that they get treated the same way as they treated me. I would give zero stars but it wouldn't let me.

I ordered catering from this location and it was a seamless process from start to finish. Placing…read morethe order on the Portillo's website was super easy, and they have so many combos depending on your Portillo's favorites. It was also really easy to sub out certain items (garden dogs, sides, etc). We arrived about 10 minutes before our scheduled pick up time and they had our order ready to go. They even provided a cart to help transport everything to the car! The actual order was packaged so nicely. They provided all the toppings for hot dogs, mini tongs, napkins, and even an entire jar of giardiniera. Truly a great experience all around, and I will definitely keep it in mind for future parties/events!

The chopped salad used to be the salad to get. Now the price is $14.00 and they have lessened the…read moreamount of additions such as tomatoes, chicken, pasta etc. For the cost that's ridiculous. If I knew I wouldn't have gotten it. The cover that holds the 2 dressing takes away from how much they fill the salad. No more. I'll stick with the cheeseburger.

I have been here many times when it opens, ordered inside and wait. Only about a 5-10 min wait. The…read morefood has been good hot and tasty. I got the cheddar beef croissant, fries, onion rings,

I've been looking for an excuse to come to this Portillo's forever since it opened. I assumed I had…read morethe perfect chance to visit after getting a free coupon for an Italian beef sandwich from a hockey game I went to months ago from a Portillo's promotion. Mind you that my card was valid until the end of 2026. The people at Portillo's were telling me that my card voucher was expired though it was not. The worst part was is that it took me 30 minutes just to get up to the lady to ask for my food too. Just to be the client and even get out of line in the end wasting my time that I won't get back. It's supposed to be a three-lane drive-thru and the traffic is more backed up than Interstate 55 heading towards Chicago just to be able to obtain your food anyways. After experiencing this, I will not be coming back to this Portillo's. If I do come back there better to be an area for me to walk in and order my food and not sit in the Drive-Thru the entire time.