Really good experience! I came in to sell some gold and the process was quick and easy. They gave…read moreme a fair price, and I also found out they offer jewelry repair, which was a nice bonus. Everyone was friendly and helpful. I'd definitely come back and recommend this place.

Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

I've gone in several times to this store and it is always a top tier experience. The staff made me…read morefeel comfortable in a setting that is usually uncomfortable and truly went the extra mile to meet my needs. From repairing my rolex to finding the perfect pieces for my special person, they take great care of me during the experience and even after the sale is already made. I recommend going to them for all your jewelry and watch needs. I have never had a jeweler before, but now I do thanks to Elena and the rest of the staff there.

The girls here at Daniel & Co. are so welcoming snd helpful. I visited for a simple repair and left…read morewith a beautiful tennis bracelet made of sapphire and diamonds. I'm glad I found them. They're the best jewelers in Houston!! Great quality and service.

My husband and I have been going to Thomas Markle Jewelers since 2024, when we purchased my Tudor…read more1926 as my wedding watch. Since then, I've added my Tudor Black Bay 58 in 2025, and my husband recently got his Rolex Explorer II Polar in 2026. We honestly stop in frequently just to look at watches, and every visit they make us feel genuinely welcome. They have a great selection, and it's become a place we actually enjoy spending time, not just shopping. Bethany has been incredible through it all. She's knowledgeable, patient, and never makes anything feel rushed or like a sales pitch, just thoughtful guidance from someone who truly loves what she does. It's become our go to spot for meaningful pieces, and we couldn't recommend them more.

9/5/26 11:00 Ish. I went for two issues: discuss having them take care of my rolex for repair, and…read moreto look at IWC watches. After leaving the repair service counter I walked over to the Iwc display and spent several minutes by myself, not seeing anything I cared for that was on display, and left after a few minutes. I had called them during the week to let them know I was coming to look at them. About ten feet from me were four or five sales staff loudly discussing getting nose jobs, for the entirely time I was there. Not exaggerating. Absorbed in loud, animated conversations about nose jobs. A least I know where my money would be going if I purchased from them.

A Series of Indignities -- I Would Not Recommend Cassio Jewelry for Watch Repair…read more I found Cassio Jewelry after Googling "authorized Movado repair near me" in The Woodlands, Texas. I was pleased to see a nearby result because previous repairs to my Movado Bold smartwatch required shipping it to Movado's facility in New York. Before visiting, I called and carefully explained that my Movado Bold uses two batteries: a rechargeable battery for its electronic functions and a separate battery for the analog watch. I specifically asked whether the analog battery could be replaced locally. The woman who answered asked me to bring the watch in, so I did. What followed was a series of indignities: Indignity #1: Accepting a repair without determining whether they could perform it. The man behind the counter looked at the back of the watch and said the repair appeared simple enough. I left it with him, along with another Movado that needed a standard battery replacement. After an unnecessarily long intake process, I was told both watches would be ready in a few days. Indignity #2: Failing to call when the watches were supposedly ready. Several days passed without any communication. I eventually called and was told that the watches had been repaired and were ready for pickup. Indignity #3: Closing early without notice. I arrived within the store's advertised business hours and within the timeframe I had been given over the phone, only to find the doors locked. A man standing in the repair area motioned for me to call the store. When he answered, he said the store had closed an hour early because of a special event. Indignity #4: Discovering at pickup that the main repair had never been completed. After reluctantly agreeing to "reopen the vault," the employee returned and informed me through the door that the Movado Bold had not been repaired. No one had called to tell me they could not do the work, despite previously telling me that the watches were repaired and ready. Indignity #5: Being met with a rude and dismissive response. When I explained that I should have been informed that they could not repair the watch, the employee retorted, "Well then maybe you should have sent it to Movado!" That is exactly what I would have done had Cassio Jewelry not appeared in my search for an authorized Movado repair shop and had its employees not encouraged me to bring the watch in. Indignity #6: Being made to wait outside in the August heat. The employee took my payment information for the other battery replacement, closed the door, and left me standing outside while he returned to the counter to process the transaction. As a Black man left sweating outside a locked jewelry store in The Woodlands, I felt humiliated and deeply uncomfortable. I could not help noticing the suspicious glances from people passing by. Indignity #7: The basic repair was not performed correctly. I later discovered that even the standard battery replacement had not been completed properly. When replacing the battery in a watch with a chronograph, the technician should verify that the chronograph hands return to zero when reset. That was not done. I will now have to pay someone else to correct the problem. This experience involved poor communication, an incomplete repair, substandard workmanship, an unexpected early closure, and an unnecessarily rude and humiliating interaction. I will not return to Cassio Jewelry, and based on my experience, I cannot recommend taking a watch there for any type of repair.

Absolutely my favorite place to shop! Today was especially fun because Cassio had a great sale…read morehappening! Josh was so sweet and patient helping me to decide what diamond earrings I needed! One pair to take home and the other pair went on my wishlist!! So much fun shopping here-gorgeous selection of jewelry Thank you Josh for always making my shopping experience fun

I recently dropped off my bridal set to have repaired after losing a diamond in my engagement ring…read more17 years ago. It was such a friendly and smooth process, very reasonable in repair cost, and the staff were so incredibly kind. Jeff, himself, helped me the day I picked up to make sure my ring was exactly how I wanted it and to my expectation. We further discussed adding an additional band to my set, and he took the time to chat with me about what would look best with my current set. An overall fantastic experience. I will definitely be back.

We went to Jeff's jewelry to get a diamond ring sized and a different mount. They did a phenomenal…read morejob and I'm very happy with my ring. I read the reviews before picking a place and the exceptional reviews are why I picked this jeweler. I also had a Louis Vuitton bag charm I needed the brass piece to be sautered back on. They fixed it in minutes and did not charge me for the bag charm. Needless to say I will continue to go to this jeweler for any needs I have regarding jewelry. I want a pinky ring for Christmas this will be the location I purchase my pinky ring at. They have a beautiful selection of diamonds and fine jewelry. Their staff is knowledgeable! 10 out of 10 experience. Thank you

Danny is very pleasant and courteous. He sized my ring while I waited…read more ..................

I wanted to add 2 charms that I received as anniversary and retirement gifts to my James Avery…read morebracelet. I found Bench Jeweler when I googled jewelry repair near me and found Danny. I called him and asked him if he would be able to add my charms while I waited and he did just that. The business is located inside the Joe V's on FM 1960 near Aldine Westfield. When I showed him the charms, he asked me where I wanted them to go on my bracelet and just like that he was finished in less than 10 minutes. He even cleaned my wedding ring and another ring that I was wearing free of charge. I am very pleased with the service and will be visiting Bench Jeweler for all of my jewelry repair needs.

Great experience, they do make you feel valued even if you're going in to just look…read more Customer experience is top notch, and it's part of the reason why I chose to buy with them. Lisa is great, she was able to explain and narrow down choices on a ring and was it felt natural. They have natural and lab in stock, and can do repairs and resizing as well.

I can't say enough wonderful things about my experience with Diamonds Direct! I came in looking to…read morecreate a one-of-a-kind custom engagement ring, and from the very first consultation with Valerie, I was made to feel relaxed, Valerie and the team went above and beyond to bring my vision to life. Valerie took the time to understand exactly what I wanted and guided me through every step. I sourced my Center stone from another company and needed to set it and this is where finalizing the design details on a custom order came to play and Diamonds Direct surely gave me everything I needed and recommended what was best for my overall setting. The craftsmanship is absolutely stunning -- the ring sparkles beautifully from every angle and fits perfectly. What really stood out was how personal and stress-free the process felt. I never felt rushed or pressured, just supported and excited the whole way through. The final piece is beyond anything I could have imagined -- timeless, elegant, and truly "us." Thank you, Valerie, for creating something so meaningful that we'll treasure forever. I highly recommend them to anyone looking for exceptional quality and genuine care. We will be back! (Photos attached are through the process)