We had a wonderful experience! I think his name was Hunter, and he was great. He quickly figured…read moreout what was wrong with our bike and had it fixed in no time. We were in and out before we knew it. We'll definitely be back!

Great and quick service on my e bike. I had a shelf fall on…read moreit and everything was a little out of wack- broke kick stand and mirror off, along with needing just general service and breaks checked. We took it in they said it would be maybe a week. The next day that had it all back together, new kickstand and mirror installed everything back in order and I was back in business. Customer Service was Excellent and price was very reasonable. Highly recommend supporting this small business!

The place was actually hard to find despite the super clear google maps directions. I blame the odd…read moresignage (one shirted dummy, seated; words at the top of a window which are largely covered by an awning; text atop that awning with a different name on it!) as I definitely saw and identified the location to the left and the two boutiques to the right as I ride right past this main event. I literally thought this place was a vintage shop based on the branding I could see and the TIKI STATUE in the main window display. The location itself was neat and clean, and totally packed. I was impressed with all of the inventory they had. That said, I didn't know what some of it was and I couldn't tell what a lot of it cost. Clarity of labeling is important to keep things from feeling like clutter and to allow customers to help themselves. Also, I just didn't really feel the love which tells me that at this location customers do have to help themselves. I came by to see what the place was all about and what kind of services were offered but didn't really find that out. Did speak with someone who appeared to be working and it looked like there was a huge shop area in the back but I didn't really get a sense for what was going on, what was available, who would be helping me/my new baby girl (haven't named her, yet), etc. I'll definitely check them out again if/when I've got something specific going on, but this visit felt pretty average. If you're going to help me with my wheels, I want to feel like you love her, too. Even if she's been around the block a time or two!

great guy fixed my bike well.read more

We stopped in here recently to take a look at mountain bikes. This is a new hobby for me and I…read morewasn't quite sure what to expect. John was helpful and knowledgeable. He was patient when I asked questions and took the time to explain everything to me. I wound up purchasing a Marin and he showed me how to adjust the seat and where it needs to be and all the basics. Besides bikes, they had a large variety of accessories including gloves, helmets, riding shirts and shorts, etc. This is a full service bike shop and my husband already scheduled a time to bring his bike in for a tune up.

It was my first time shopping for a quality bike…read more Shawna was there to greet me immediately and was super nice. She was very knowledgeable about the bikes, asked the right questions to get me to thr most fitting option. I loved the bike option she chose for me, allowed me to test ride and was sure to provide her card if I had any future questions.

Thanks for filling up the air in my tires and answering my questions! I appreciate it a lotread more

Andrew and his team are bike angels! I purchased my very…read morefirst mountain bike off Let-go and didn't realize all the little issues it had and hardware that was missing. After going to a few bike stores about the problems it had, everywhere wanted to charge me a ton and said they couldn't help me on parts. I felt so down in the dumps about my purchase but he kept my spirits up AND fixed all the little issues it had. He is a wonderful down-to-Earth spirit and I'm so happy to have been able to work with you. Thanks so much y'all

We have been on a new bike hunt for a few months now- debating all the ins & outs of a beach…read morecruiser/hybrid that would work well with an attached kids seat... Needless to say, we were overwhelmed with all of the choices out there! We stumbled upon a referral on Next Door for a mobile bike mechanic/service, and have to admit- Andrew is the reason we now have a beach cruiser and VERY happy 2-yr old who can ride with us! He was very informative with our bike selection, was prompt in picking up the new bike & kids seat, and very attentive with getting everything assembled for us to enjoy it ASAP. Thank you again for the convenience and service in what you do! Would highly recommend Andrew!!

Roland and the crew are top notch in all categories. Service, bike and merchandise selection,…read moreadvice, you name it. Very well-stocked in brands like Vittoria, Lezyne, Tifosi, Skratch, and Look. Also, a Boyd Wheels dealer. I can't say enough kind words about Charlotte's oldest family owned bike shop.

The people I talked to, both on the phone and in person were courteous, friendly and expert. The…read moreperson I spoke to over the phone knew immediatley what size bike I needed based on my height and checked the manufacurer's site for availability. I decided to visit the shop since I had some questions about the bike. I ordered the bike on Tuesday, it was ready on Friday and I picked it up on Saturday. I especially liked their website where they list all of the bikes available by manufacturer and type (i.e. mountain, road, hybrid, etc.) I was able to pick out the bike I wanted and the price I paid was the MSRP on the website - no markup; and the price included assembly. I also get a free tuneup within 3 months of the purchase. Also, my receipt says that new bikes come with a lifetime adjustment package, which includes adjustments on gears, brakes, wheel alignment, etc. Overall it was a very pleasant experience and I would recommend the shop to anyone looking to buy a new bicycle or have their old one tuned.

They are so knowledgeable! Always go there for my SuperSix Evo tuneups. Great sales and service…read morestaff. Service always looks busy which is a good sign!!

This review is for the service as I have not purchased a bike from bicycle sport yet…read more So I was out on the trails at airline bike park trying to get a couple of late afternoon runs in before the rain hits this weekend and I popped a flat. With the bike sitting all winter, my sealant had completely dried out, and so I was forced to retreat, back to the house. However, on my way back home, I remembered that my neighborhood bike shop is sometimes open around this time so I decided to test my luck and see if I could stop by for a quick repair. When I pulled up to the store, the parking lot was packed, so I assumed the store was open, but when I walked in with my bike, I realized that they were having a reception for an upcoming, charity bike event, and the store was actually closed. However, there was one gentleman still behind the service counter, working on a bike. So after I explained to him that I simply needed a tire repaired, he decided to help me out. What started as a quick repair on my front tubeless tire ended up being a full refill of sealant in both my front and back tire. He also checked out my gears and brakes and recommended that I bring the bike back in to have the chain and cassette serviced. While I was standing at the counter, waiting for my tires to be completed, another one of the store owners, walked over and invited me into the bike reception and encouraged me to grab a couple of pieces of pizza. I thought this was pretty dope because the bike reception was mostly roadies, and I'm a mountain biker. Typically, the two crowds don't mix, but I appreciate the hospitality. This is my second or third time getting service work done at the store and each time has been a great experience. I would definitely recommend them if you're looking for service with a personal touch!

Great store. Everyone is extremely helpful!! Bike…read moretechnicians are fast and very knowledgeable.

Excellent experience at Trek Bike Store! The staff was incredibly friendly, knowledgeable, and…read morepassionate about cycling. They took the time to answer all my questions, helped me find the right bike for my needs, and made sure everything was properly fitted and adjusted before I left. The store was clean, well-organized, and stocked with a great selection of bikes, accessories, and gear. Looking forward to coming back for future rides and maintenance!