The man who helped me today went above and beyond just fixing my flat tire. He was informative and polite even unloaded and loaded the bike from my car. 10/10 would recommend. read more

It's an okay shop. They are pretty doggone pushy about sales; I once looked at a bike in I think 2023 and got about 100 follow-up calls over the ensuing months telling me it would improve my life immeasurably, especially if I got a long list of accessories and outfits they recommended. Apparently they deemed my existing stuff as not being up to scratch. Their prices are quite a bit higher than can be found elsewhere. I don't see how that can work for long, given Google. You can basically take Performance Bike prices and increase them ~15%. Most LBSs cost a little more than mail-order, but only slightly. I don't know, I just found them to be a little skeevy in terms of salesmen and spewing BS. That being said, their mechanics are quite good and they have done tidy work on my bikes (unfortunately modern ones are way way beyond my skill level to work on). read more

Great customer service, perfect repairs, and completed ahead of schedule. Very happy!

Patient, knowledgeable staff with a good variety of bikes ranging from BMX to E-bikes. My only complaint is the limited inventory on teen-friendly/trendy options; the inventory is catered to higher end, long distance cyclists. read more

BikeWorks - Bikes Near Me - Swansea, Massachusetts

A welcoming, family-owned bike shop in Swansea. I brought in a bike for a tune-up and to fix a child carrier. They mentioned it would take over two weeks. When I called on the due day, I was told it wasn't ready yet, despite the job being estimated at 1-2 hours. The bike was finally ready later that day. In the future, I will go somewhere else, like Dick's, which is likely faster and much cheaper. read more

These guys are my favorite LBS! Though we are fortunate to have as many bike shops as we do in this area. They have a great knowledge base combined with a welcoming feel. It is evident when you see the repeat customers come through the door at any point in the day. From entry level bikes and gear to high end sexy builds they got it all. On top of that they have a great social presence with group rides multiple days a week for most abilities as well as a ladies rides as too, which in my opinion is pretty cool. Only down side is if you need some serious work done you may be waiting a bit because of their popularity. So if that's the case pick up a second bike from them because everyone knows 1 ride is never enough ;) read more

For over forty years I have worked in the bicycle industry at all levels, retail to executive positions with some of the best brands in world. When I need service or professional advice; this is my go to store. One of the best in the business. read more

Put us on a wrong sized road bike. Exchanged it a lower size and got charged more for next years model that wasn't asked for. Disappointed especially when we where looking for a good shop. Got stuck with a bike that caused a lot problems where problems didn't exist. read more

My first experience with BikeWorks resulted with excellent repair service and friendly staff. Great for new people just getting into biking for the first time. Very helpful. Looking forward to doing future business with BikeWorks read more

Friendly service, but little pricey.....fast and did a good job. Gave me one price on phone but didn't include labor.

I google bike repair, Bike Works pops up. The store was big, and maybe well stocked, but the staff is clearly very unhappy. I thought it was me so I sent some one else...yep, still miserable. I guess you can afford to be rude and unhappy if you're the only game in town but alas, they aren't the only game in town! Go to personality class! Try smiling. At least fake being pleasant to people! Won't go there again.... read more

Hilarious and fun! Non-judgmental bike shop which, isn't that an oxymoron? The guys are handsome and knowledgeable. You can buy a bike from any place... you can invest in a local business and a great guy who will stand by what he sells you, laughs with you and at you all at the same time. They care. Enough said. Did I mention they are a good looking bunch? Thanks Bob and team for the lovely bike... read more

Such an awesome place! I've been looking for an upgraded mountain bike for quite a while now, but with no success. I had checked out all of the places I normally shop from, but nothing really caught my attention. I happened to be reviewing an old issue of "Bicycling" and saw Bike Works mentioned in it. I never knew this place even existed (maybe because I'm an "out-of-towner") but man, am I glad I do now! I decided to check it out yesterday and "browse". There was no sales pressure... The bikes I saw were very well priced (in most cases of the bikes I researched, below MSRP) and everyone I met was friendly and very helpful. After a test ride this morning (and, after an offer of borrowing a helmet) I purchased a new Trek Marlin 5 and selected some upgrades, which were installed by the time I finished signing my paperwork. Bob even gave me a map of some cool trails that I will check out in the springtime! Bike Works certainly has me as a new client... And I would recommend ANYONE looking for a new bike to check the guys at Bike Works out... I don't think anyone could be dissatisfied with the service they offer! Thanks again, guys! read more

I was very new to cycling and came here for the first time in June 2021 to purchase a bike that I saw was in stock on the Specialized website. I appreciate that the staff made recommendations without being pushy. By allowing me learn on my own through some (slightly embarrassing) trial and error, I now trust their experience and knowledge and feel confident in any of the staff's advice. The shop has created a community through the Bikeworks/Swansea Velo Group which I've heard referred to as their "family". Everyone there has a lot of love for bikes and people and it shows! read more

Had my bike in for a tune up and was disappointed to find that they did not adjust the front brake properly. Only one of the pads moved and pressed the wheel when the brake was pulled. Not a very safe situation and getting the brakes right is a big part of any tune up. They were nice and fixed it right away but luckily I noticed it myself before I left the store (it would have really stunk to have to come all the way back there). Everyone makes mistakes but they should really double check their work before they give you back your bike just to be safe. Overall the rest of the work they did was great and it rides really well. And the tune up pricing was cheaper than other areas shops. read more

Ive been here a few times for some accessories and tools and to poke around, I haven't bought a bike or have my current bike serviced here yet but from what I've experienced at this location is friendly, professional, and knowledgeable staff. I will be coming back for my bike needs for sure. read more

Was looking for a bike and being a newbie I started my search at places like Dick's, Target, Toys R Us, etc. Nothing appealed to me at all in those places. I ventured into Bike Works not expecting to find anything cheap and came across the new 2014 Trek 3500...I was in love and I thought, this must cost a fortune but upon looking at the price tag, I was shocked! Only $399 (a little over my budget but still a great price and also $50 LESS than Trek.com) the gentleman was very helpful and assured me I'd be getting 10X the bike I ever would at a department store so I popped on it and bought it! I have NO REGRETS!!! Rides, feels, and shifts like a dream!! It came with one FREE tuneup (a $70 value) and he even installed a kickstand and my accessory bags for me AND put it on my bike rack on the car! GREAT BIKES!! GREAT SERVICE!! WILL BE BACK!! :D read more

BikeWorks - Sexy!! - Bikes Near Me - Swansea, Massachusetts

The Best bike shop in the area! Every time I come to the shop I am always greeted by a friendly staff. I'll bring my two-year-old son with me all the time and he enjoys visiting with the dogs Bella and deagle . Anytime I bring my bikes in for repair they come back immaculate and better than ever. Also purchased my sons first balance bike from them and he already shreds on it! My wife also shops at the store for spin shoes and clothing. It's a great local family friendly bike shop that I would recommend to anyone interested in cycling... young or old, novice or expert! read more

just bouth a santa cruz bike ,i also bouth my kids bicycles at this shop.the staff at bike works r very knowledgeable and friendly, great selection of bikes. i highly recommend bike works if u r looking to buy a bike. read more

I do not ride a bike. My boyfriend does though. For his birthday I wanted to get him a new riding outfit and I have been to bike works before with him. I went alone this time so I needed some help. Matthew approached me and he was super helpful. I wasn't sure on sizes, brands, colors or of anything for that matter. Seven minutes later I was checking out with the perfect gift. Everything fit great and it was a successful gift giving experience. The beagles are great as well. Next time I go I will bring them some treats. Thanks Bike Works & Matthew! read more

Purchased a Trek 3 Series from Bike Works 7 years ago. Brought in last week for first tune up. They brought the bike back to life. Reasonably priced, very informative and very helpful. Great shop. Will be back. read more

I went to Bikeworks to build my dream bike. I bought a Colnago MasterLight at a very fair price for a masterpiece. I was beyond gorgeous and rode perfect for 15 years. I changed tires and handlebar tape only and put 1,500-2,000 miles on this Italian work of art a year without a miss shift. Friends kept telling me I should get a tune-up. I said, "Why it rides perfect?" I never even had to true a rim and I'm 220 pounds. Well I got hit by a car and my bike is totaled. :( Guess, where I'm getting my new Colnago? read more

Bikeworks is awesome,friendly,professional,knowledgeable and very helpful. No wonder the last 4 #'s of their phone are 0710 I say they're a 10 - 7 days a week!!! I just got a Quad Lock phone holder there best in the world , my phone went flying off my bike when I went over a bump with the last one I had got online.TY Bikeworks with my Quad Lock I can just ENJOY THE RIDE no matter what kind of terrain I'm on!!! read more

Average bike shop

I brought in my 13 thirteen-year-old Specialized road bike for its first maintenance and a major repair. I was treated with great customer service, received a quick and efficient assessment of what was needed for my bike, and all the options were laid out for me. I chose to repair the bike versus getting a new one. The bike was finished when promised, and I couldn't be happier! Before I left, we checked to make sure the seat and handlebars were the correct height, and I can't wait to take my old / new bike out for a spin! I will come back for any repairs, and when I need a new bike, I will definitely purchase from Bike Works. They have a customer for life! read more

Came in with my husband because we wanted to upgrade from department store bikes to "grown-up" cycles for riding adventures in the warm weather. The guys at Bike Works helped us choose appropriate bikes, get set up with the right gear, and didn't put any pressure on us to buy things we didn't need. We spent well over an hour in the store and got one-on-one help and were allowed to test a few bikes, each of which got checked out in their maintenance area before we could ride it around the parking lot to see if we liked the feel/ride of it. We both ended up buying Trek 7.2's and basic gear to go with it. The store seems to specialize in Trek products although there were other brands of bike for sale too, including different kinds of commuter and pro cycling bikes. One of the nicest things the staff at Bike Works did for us is when we were checking out the owner gave us a bundled sale price that wasn't supposed to start until the next week, which saved us around a $100 on the overall checkout price. We will definitely be going back to the shop for future cycling purchases, Bike Works is an absolute gem in the South Coast. read more

I brought my boyfriends 1991 Epic, Specialized bike in for various parts and maintenance. This was a risk given how particular he is about his bike. He said they did a great job & it rides beautifully. Thanks BW! read more

Brought my sons tire in to be fixed because of a leak, it was fixed in like 10 minutes for only like $12. Service was fast and super-friendly read more

I let these guys repair my Ellsworth, and I have nothing but bad things to say. I brought it in to get the brakes bled, bottom bracket replaced and the bike overall inspected for damage and wear. They called me to let me know that the bike was ready to be picked up and I took my lunch break to do so. I come to pick up the bike, and all they have to say is, "Yeah, man. You have to get that bottom bracket replaced [you don't say]" and "You should really get those brakes bled...". Then they charged me almost $70 for the "work" done. All they did was replace a tube and "grease up the bottom bracket". I rode the bike once, and they put my quick disconnect axle on incorrectly, which stripped the threads off the axle. This place is an absolute joke, and I wouldn't recommend anyone to waste their time there. The guy who I dealt with second, basically told me that "This bike was a learning experience for our new guy"... Is that a joke? The really skinny, short gentleman with short hair has the worst customer service of them all. The guy with the beard was great, though. This place is good for buying a bike, but I would never do another repair with them again. read more