So I bought my SUV from them. They have been great on their service and such. They have a service that comes out to you which is very handy when you have a crazy schedule. Their staff is very friendly and will address needs as needed. I am very happy with these folks. read more

Frank was an AMAZING salesman. I originally saw the car posted online and he answered all of my questions and concerns before buying. The process was super quick but didn't feel rushed. Days after the sale he still remained great communication. He even went out of his way to screw on my license plate and show me how to operate the tire kit in the trunk. He gave me great pointers on how to maintain my new SUV. I was treated with honesty and respect as if I were his sister and not a customer. Thanks Frank I will send more people your way for a great experience. read more

I was talking to Mark on Monday with cash in pocket for a truck at the Nissan used part and he was very disrespectful to me and my fiancé by downgrading her and being heavily judgmental I know from now on I won't be coming to this place for business just because of the man named Mark. He's rude and disrespectful read more

I used to love Bill Collins. Recently I took my car in to get everything done, check engine light, recalls, check my breaks, 100,000 mile stuff, just everything, because gone are the days of getting your car back the same day, so I rented a car so they could do everything. I get my car back and my check engine light is still on. I call to get it taken back in, they can't get me in until at least a week later. I was going out of town so I scheduled it to be fixed while I was gone so I wouldn't have to rent another car. I get back into town and I haven't got a single call or text regarding my car so I assume no one has even looked at in the week it's been here. So once again I have to rent another car because I have to get to work. So more money out of my pocket. My question is, even if it wasn't relayed that I wanted the check engine light checked if the service people saw it was on why wouldn't they ask? Then I called the manager, left a message, of course I have not gotten a call back yet, it's been a week at the time of this post since I called. Also, I have now spent over $1000 on car rentals, in addition to spending about $2000 to get my car fixed. read more

If I could rate this service center 0 stars I would. I took my car in to run a diagnosis. Daniel on the phone was basically telling me I was wrong about everything and pretty rude. I came in for a part (a recalled clutch) they replaced 2 years ago and broke again because of their terrible quality control. I had a mechanic look at my car before and replace the clutch since I did not trust ford and their parts. He got locked out of the computer and ford said I had to take it in to them. Prior to taking my car in/replacing the clutch I just had slipping issues with my clutch. But all my gears worked including reverse. It took a whole week for my car to get in and checked. I gave them only permission to run a diagnosis. They came to me saying I had a whole bunch of problems and they wanted to replace my transmission for over $6200 not including tax. Multiple parts were verified by my previous mechanic as not broken. Ford took my transmission case apart without my written or verbal approval. Which to my knowledge is illegal. I went into ford today with my partners mother to have a witness while I went to go talk to the service manager. David, the service manger was extremely rude, to the point of disrespecting my partners mother. Completely blowing off any and all wrong doing on their part. I don't see why any company would want someone like him running their business unless they just wanted him to push all their customers around and squeeze every dime out of people. I would not trust my car in their hands as they are actively trying to push around customers, and be negligent with your vehicle. David was EXTREMELY rude and disrespectful. Terrible customer service. I believe this is shady practice and completely unprofessional. 0/10 would NOT recommend read more

I had a scheduled rear break appointment for 2:00 PM & they Didn't get finished until after 4:30PM (They did change the lug nuts on the tires too) AND I was originally charged for a battery (that l Didn't need although it was recommended twice by the person that checked me out) but I was given a refund (after being asked to come back as I was walking out of the Door). I Don't think they value my time & l wasn't happy about being told that l needed something that l didn't need read more

Had a scheduled oil change/tire rotation and breaks done (had banana breaks) Scheduled for 3 arrived about 3:20 because of traffic, told me the spot got filled by someone else wasted my time, gas, and life to get there to be told "we will do it tomorrow" told me the guys get off at 5 so even if I was to "get in" I wouldn't get my vehicle anyways. When I needed it the same day even if it was an oil change. Instead went to my trusty tire discounters and got the same price because they don't care if their full of other people they squeeze you in, and don't hassle you for money! Horrible 30 minute experience at this dealership, go to tire discounters on Preston highway! Kirk will set you up! And not bust your balls. read more

I'm excited to finally have my 2025 Mustang Mach-E--but the road to get there with Bill Collins Ford was bumpier than expected. I chose this dealership for convenience, but in hindsight, I should've researched the customer experience more. Communication during the preorder process was inconsistent. I often had to follow up myself, and I found out my car had arrived only by spotting it on their website. When I went to pick it up, there were a couple of small paint chips (likely from transport), but to their credit, my salesperson arranged a body shop appointment and a loaner vehicle. I also started the financing process online to save time but still spent over 3 hours at the dealership with very few other customers around. Everyone apologized for the wait, but the process felt uncoordinated. In the end, I love the vehicle--but the experience could have been much better with clearer communication, a smoother delivery process, and a little more attention to the customer experience. read more

Awful horrible expired with the service department. Took my mother's Explorer in for 50,000 service and to have a check engine light looked into. She made an appointment 2 weeks in advance. She was told it would be 3 days, and they were out of loaner vehicles. On Wednesday morning she called to see what time she could pick it up and was told they hadn't started on it. She asked about a loaner and was told they still didn't have any. They told her she could pick it up at 5pm. They changed her oil, changed the filter and rotated her tires and told her they didn't have time to look at her check engine light. Very unhappy with the service provided. ​ read more

I use to sell cars here and here are some tips of getting a good deal on a new car. 1. Do your financing on the car you want before you show up, that way they will have to beat that deal you got. 2. Research your trade of kbb before you go. 3. Come in at the end of the month they give out better deal then b/c inventory is costly to the dealership. 4. Always negotiate off of total price and not the monthly car payment. 5. If you do not like the final deal they offer you, walk away b/c shopping around has been a benefit to me every time. Good luck and happy shopping. read more

This dealership was recommended by a trusted friend. After they got our business, their follow service wasn't there. Our car got stolen (we got it back). Went there 2x for services and got the run around. I will never buy another car there nor recommend. read more

Two weeks ago, I brought my car back to this company for two weeks, they didn't fix anything the worst thing is that I was charged more 1558 and my car. The problem is not solved, I was going to pick up my car, I went to a friend of mine in Mechanics he repaired my car, not even 24 hours, I didn't even pay $500. You are scammers you are gangs of thieves you are fools who eat people's money read more

bought new Maverick in December 2024 In February started leaking water in cab when it rained. brought in for repair and it took 42 days to find and fix problem. i would never buy another vehicle there let alone service my vehicle again. called Ford Care about this and all I got was somebody will be in touch. Pure BS. read more

Went to trade in my car for an upgrade. Was misled into believing a car was a daily drive and then come to find out it has a supercharger and an ice intercooler. The car shouldn't even be on the streets. Less than 24hrs later the check engine light came on. I called and was told that its my problem and they would not help me when I explained none of the dealerships would work on it because of these parts they didnt explain to me. Now I have to get a lawyer after contacting the better business bureau amd the Kentucky consumer protection board. Save yourself the stress and drama do not buy a car here. Avoid Cyril (CT) at all costs. read more

I can't lie it's taking a long while to get my truck back but KATIE is a BOSS. She has went above what she needed to do with helping us with the cost of repairs. She's just a good person. If you go to Bill Collins make sure you ask for Katie!!! read more

Terrible service dept been trying to get trailer hitch installed for two months that was in my contract when I bought my new ranger. All I have been getting is the run around. Not the best way to treat a 72yr senior. read more

The service department is absolute trash. This place is so behind on every order, every repair, probably because the service manager is too busy keeping an eye out for his next toy amongst the stock of trade in vehicles. This whole business is shady, scummy, and suspicious. Avoid at all cost!! read more

I will give them a one because I can't give them a zero. Their service department is a bunch of crooks. I have an F250. Six months ago when I took it in there for oil change they told me it had an oil leak and would be over $2000 to fix. I took it to diesel mechanic who said there was no oil leak. Then there was a recall so I took it in for recall work. They said they found other problems it would be over $1500 to fix. I took it to Allstate and they fixed it for nothing said it was all under warranty. Please don't take any vehicle there for service. read more

Today, Bill Collins Ford Lincoln just tried to scam me and cost me a tire. That wasn't flat and the service dept purposely did maliciously to scam me for $60. I took my car in last week for a simple brake hose recall and ask them to check why my low pressure light was on. I've had my car for months. When I took my car into the shop there was no flat and my tire was fine. All of sudden I get a phone yesterday 4/21 telling me my car is ready but they "found" a nail in my tire. And would I like it patch up. I told them no, that I would be doing that some place else. Went in the next day 4/22 and suddenly they bring my car with a complete ly flat tire and said we asked if you wanted us to patch it. I went into their shop with decent tire and now my car is returned to me with a flat. So the guy behind the desk came over with unapologetic mood trying to blame the situation on me and trying to act like his service department did nothing wrong because they service many cars and they don't need my money to make money. He was the rudest, most disgusting service I've ever met and hope to never see. So I left and went to another tire place up the street and paid out of pocket over $100 for a tire that they wreck and wasn't flat when I driven it in there and have driven before. Needless to say, this story isn't over and I have documents. I will be exploring other revenues that fight against shady business practices and Bill Collins Ford Lincoln on Bardstown Road is known for. I look at their review on Reddit and it seems these guys do this a lot. I will be updating as things goes forward. Meantime, please stay away from this dealership service dept read more

The Bad: received a call from my Insurance stating my rental would need to be turned in the next day. Bill Collins seemed to communicate with my Insurance, but failed communicate with me, the customer, to inform me my vehicle would be fully repaired and ready for pickup 2-hrs before they closed. So trying to readjust my schedule for this prior to their closing was unsettling.... The Good: The vehicle was repaired faster than my expectation and it was done very well! The vehicle smelled new and it was cleaned inside and out. I think the really nice touch was that they took the time to charge my vehicle (electric car) 80% which i was not expecting. Recommendation: tighten up the communication with the customer and probably find someone more helpful from Enterprise than the gentleman that 'attempted' to help me and this could be an outstanding experience. read more

Back with another crazy customer service story and this one's really wild. My 2011 Ford Escape Hybrid has about 128k miles on it and has about every issue that can be expected when you own a Ford. Last week, I put it in drive and the car didn't move and the CEL came on. I decided to take it to a Ford dealer since it was likely transmission issues. I called every Ford dealer within a 30 mile radius and either couldn't get through to service, or they were booked out into August for a diag. I called Bill Collins ~15 times before someone called me back to set up an appointment. They told me they could look at my car the following morning (Friday). I took it in and told them all the issues and they said they'd have it for several business days. On Saturday, I got a call that all they found w my car was suspension issues. I didn't doubt the suspension issues (although one control arm they wanted to replace had just been replaced not even a year ago so that was a lil sketchy) but I was more so confused why they didn't look into the transmission/engine issue more as that was my main concern. They quoted me $2k to fix the suspension issues and I told them not to since I'd rather get rid of it. For context, I've had this car less than a year, have put about 6k miles on it, and have spent around $4k on various repairs. The car only has 128k miles on it at this point, and clearly I got played at the little private dealer I bought it from last Summer, but that's whatever. This story is about Bill Collins. So I tell the guy (his name was CJ but my service advisor was Daniel) I'd like to pick up my car and he says Daniel will call me when I can get it bc they had to take it apart to look at it and it isn't put back together yet. Daniel never called me and I had to call the service dept another ~15 times before someone answered and I didn't get sent right to voicemail. I used to work basically at a call center as overflow for Subaru Service Centers, so I'm no stranger to how busy service advisors are and how difficult it is to reach them, but at the same time I feel like this was a bit excessive. Especially because I wasn't going through with any repairs and all I needed to know was when I could come get my car. Today (Tuesday), when I finally reached someone, they told me my car was done and could be picked up. This is when the story gets wild. So they rolled my windows down for whatever reason and couldn't get the driver's side rear window to go back up and my car got stormed in while it was there. I'm not accusing them of breaking my rear window as clearly this car is a hunk of junk and I never use my back windows so it could've been busted this whole time and I just never knew. However, I feel like this is a situation where you need to be honest and say what happened instead of trying to cover it up. Honesty is always the best policy, and in my opinion, especially when there's a chance you might be accused of breaking something on someone's car (which is why they probably didn't tell me). Nothing inside my car was ruined though and there was just a puddle of water in the door handle and I'm getting rid of this thing so why would I care. The thing that really shocked me was when I looked at the paperwork and saw they didn't even test drive my car. They put it up in the air, said suspension parts were bad, and called it a day. The mileage in on my paperwork was the exact same as the mileage out. One of my issues was my gas mileage suddenly has been bad. They wrote on my papers that it's still within the listed range for this vehicle and that was that. I was like no way they didn't even try and fix it or find an issue with that???? I know you're busy but why did I pay $180 just for you to look under my car and say the suspension was bad like boy I could've done that lol. Overall, it was a dumb decision to go to Bill Collins because I paid $180 for my car to be there 5 days, it didn't get test driven, and it came back more busted than it went in. I know my car has issues but that's why I took it to a Ford dealership because I wanted the Ford "experts" to take a look. The only enjoyable thing about this experience was that the shuttle driver was so kind and helpful and was such a great guy. I hope they're paying him well because he deserves it. I've included a picture of the window repair job my partner and I did just now so it will deter anyone who is thinking about getting a Ford, to get a Japanese car instead. read more

Bill Collins Ford Lincoln - Car Dealers Near Me - Louisville, Kentucky

I have only been here once for service which is why most people have given negative reviews. However, the sales department is fantastic. We worked with Tone Wesley, and he was great. My dad was getting a new car but was super hesitant. Tone completely eased his nervousness and answered all of his questions. My dad can be a little difficult to deal with at times because he tries to joke around so much, but Tone was great about it and just laughed right along. I'm super protective over my dad, so I am so pleased with the service. As the new car owner, my dad is incredibly happy with the service we received. Planning to get a Ford anytime soon? Check out Tone at Bill Collins!! read more

Bill Collins Ford Lincoln - Car Dealers Near Me - Louisville, Kentucky

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I would give it 0 starts if I could. I purchased a brand new 2023 Ford Bronco Sport from this dealership this past July. I've been having issues with the screen since November. I went in to make an appointment back in December and I am still waiting. We are now in February. When I have texted to get updates, I've been given attitude saying you're still in line. Somebody will call you when it's your turn to have your vehicle serviced. I just went over to Oxmoor Ford today. I told him what was going on and they got me an appointment on February 29th. read more

Second time bringing my car in for service., Second time trying to get a factory recall fixed. Second time getting stuck with Jimmy that doesn't like to communicate. Still no factory recall done, and I don't have a car. Jimmy says he had a rough day, so I guess its ok, even though I am just following his guidance. Been months waiting to get this work done. Now I need to figure out how I will get home tonight Thanks for the loaner Bill Collins and Jimmy! Wonder when I'll ever come back here.. read more

Took my car there, which I purchased from them a year prior, for service. The turbos went out on my Taurus. I was told it would take 2 weeks before they could look at it. 2 weeks turned into 9 weeks before pickup. Numerous unanswered calls, unanswered questions, calls not returned, and receiving incorrect information. Once car was finally picked up it was returned to me with greasy handprints all over outside of car, engine light on, and tires not rotated and balanced!!! I could not be more disappointed with the service. To top it off I have to take my car again somewhere else for the engine light, it will NOT be Bill Collins!! read more

If a (-10) was a rating, thats what they would get! Bill Collins Ford is the true stigman of a car lot!!! I'm a senior woman who unfortunatley made them aware I know nothing about the car buy process and boy did they take advantage of that. After driving my dream car, an older mustang, we went inside to discuss how I was going to pay for it. I told them I had already applied for a loan at my bank but they wouldnt loan the amount they were asking on that age vehicle so they sent my request to the underwriter and this would take some time. I asked if I could write them a $5000 check for them to hold the vehicle untill hearing from the bank. The sales manager Bill convinced me to write a check for the whole amount because"IF" approved, this would be my payment method, so I wrote my check for $18,000, with no funds to cover that amount assuming it would be destroyed if the loan didnt go through. Needless to say the bank denied the loan for the mustang so I contacted Bill to let him know my situation and thats when things went from bad to worse. At that point Bill made me aware that the paperwork I signed to hold the car was actually a bill of sale stating I bought the vehicle and paid in full. When I told him there was no money to cover the check he became extremely mad and started yelling at me about getting their attorney involed and said they missed opportunities to sell the car because they were "holding" it for me. If thats the case, they shouldn't have a problem selling it since I can't afford to buy it. Not sure how the sells manager or anyone else involed in this type of shady business can sleep at night knowing they put a senior woman in a financial crisis. Bill Collins Ford you should be ashamed of yourselves for taking advantage of a senior with no car buying knowledge. read more

I, am screaming at the top of my lungs, a ginormous big T*H*A*N*K Y*O*U, to my new friend Cyril Thomas aka CT. He, absolutely knocked it out of the park, putting me into my new (to me) Lincoln Nautilus. I never thought buying a car, could be such a positive experience. I, am encouraging everyone I, know, to go see "CT." read more

Worst service ever! Let me say, maybe we were spoiled as our last car was a Mercedes and their service department was exceptional. Bill Collins does not even come close. Unfortunately, this is our only local option for service on our Lincoln Aviator in this area. I'm not sure why they have a phone because no one ever answers. The first time I had to have service I had to wait a month to schedule. Then, once I did schedule I was told I had to bring the car in early in the week so I wouldn't have a loaner over the weekend. Well, they had my car for over week. So I guess having it over a weekend isn't actually a problem after all. When I called to get an update, that's impossible because no one answers the phone. So you just have to wait it out. Finally, I'm told they need to order a part and I can pick up my car and wait until the part comes in. Again, I can't check on it because, you know, no one answers the phone. Eventually I'm contacted to let me know the part is in. I go to drop it off... no loaner car available. Are you kidding me! So now I have to schedule 2 months out again. Ultimately, after some heated conversations with the service department we were able to get a loaner sooner and now my car is in the shop and I have a loaner for who knows how long. Again, I am at their mercy for communication because, again, no one answers the phone. Once my car is out of warranty I will never return!! read more

I have been trying to get my Lincoln serviced, and can not even get a call back. Nice car, terrible service! Do not use Bill Collins Ford. read more

Bill Collins Ford Lincoln - Car Dealers Near Me - Louisville, Kentucky

Day 1: I went in to get new brakes & rotors. Service agent was professional and respectful. No issues. Mechanic was professional and respectful. No issues. Mechanic was on top of his game and noticed that my tires were all separating. Recommended a new set was needed. He got the work done quickly, professionally and I feel confident in his work. Car feels 100% better when braking now. Shout out to Scott for doing a great job. 4 stars easily. Day 2: I'm back for tires. I'm expecting the same great service I got on day 1. However the parts department spent nearly FIVE hours getting the tires. The tires were in stock here in town. It does NOT take 5 hours to go anywhere in the Louisville metro to pick up parts and return to the dealership. Bill Collins Ford parts department; you need to step up your game and be as professional as the mechanics in the service department. You get 1 star for finally doing your job after 5 hours of fart'n around. Do better. read more

I'm in my 3rd year of a lease from this lot and they always do a tremendous job. We love the car and anytime we need anything they are always Johnny on the spot. Even today when I dropped off my car for an oil change they have me a free rental car for the day since my wait was over 3 hours. Just top notch customer service. The manager Randy there is a great guy and good worker. As for the lot itself it is absolutely huge. Of top of my head it seems like the largest in Louisville area when it comes to vehicles on lot and choices. Very clean facility and great environment with the sales people not being over pushy. read more

Absolute scum who don't know how to fix anything, incapable of answering the phone, and will attempt to extort you for thousands in "storage fees" when they don't work on your car for weeks. You read that right, when they are incapable of fixing your car and it sits for weeks untouched , they say you owe THOUSANDS of dollars in storage fees for ignoring it. had to involve the cops to get my property back from these scam artists. DO NOT USE THEM FOR ANYTHING THEY WILL ATTEMPT TO EXTORT YOU. read more

They are the WORST!!! They are unable to properly do a warranty repair now for over 1 year!! Complaints to the BBB and Ford has not helped either. Poor management, not sure why Ford allows them to keep their dealership!! DON'T BUY FROM HERE AND MOST OF ALL DON'T TAKE YOUR CAR/TRUCK HERE FOR REPAIRS!!!!!! read more

Great place that is always super friendly and professional. Ask for Randy Blevins and he will take care of your car buying needs. I have purchased four vehicles from him. I will continue and suggest you do too. read more

I Wanna Give A Big Shout Out To Trent Harris And Dylan Cornelius For All of There Time And Energy They Showed Me A lot Of Love When I Went There And Trent Was Very Very Helpful In My Choose On Going To Lincoln They Gave Me Great Homework To Take With Me And I Greatly Appreciate They For Making My Chose Easier And When I'm Ready To Grab My Dream SUV I Will Be Back And I encourage everyone to come to Bill Collins Ford and Lincoln On Bardstown Rd in Louisville Ky read more

Very disappointed with the quality of service, and the time frames. First of all, I was amazed to learn today (that the service department opens at 7am MON-FRI), but the service techs aka mechanics, are not onsite until 8am. Also to my surprise the SHUTTLE does not run until 8am, which seems odd, due to the fact that if the service department is taking vehicles in since 7am, but the are not working on the vehicles until 8am. (SO BE AWARE THAT YOU WILL HAVE TO SIGN UP AND WAIT FOR ABOUT AN HOUR, TO BE TAKEN SOMEWHERE). I went there for a simple OIL CHANGE, and I wouldn't wait because I was told that it will be a while. I would think that whomever is running the service department needs to do a "TUNE UP" of the efficiency and this will bring customer satisfaction to a better scale. read more

Can you believe I was thrown out of sales department because I didn't like the deal they gave me on a new Lincoln. No negotiating with the sales manager period. It's either his way or the highway and they showed me to the door. I really wanted that car. read more

Everyone wonders why I love Bill Collins Ford, well this is why. First, I've been buying cars for 33 years and I've never had a salesman like CT, the man literally cares about each of his customers like family. Second, as you know I bought my beautiful wife a new Bronco last week, well Joe Collins in finance wasn't working that day. When he came in the next day he looked at my deal and said OH NO!!! Long story short, he was able to cut 8 months off my term and cut 2% points of my interest rate. I never asked for it, he did that on his own. This is the type of service I'm always talking about. Now you know!!! read more

Took my car in for the works oil change on may 11th 2023, it took 8 hours for them to complete an oil change and tell me my car was ready. Pulled out out of their lot with my car and didn't get no more than a 100 ft when I hear my skid plate banging against the road. FAULTY WORK DO NOT COME HERE read more

I have a 2017 Lincoln MKC that started having serious engine problems in late April, and it had to be towed to Bill Collins from my driveway. It needed a new engine, and since it is still under a certified warranty, I figured that I would get assistance with transportation while my car was getting repaired. I quickly found out that Lincoln's policy is to only reimburse me for about $40 a day for 1 week for a rental car. Bill Collins would not provide me a loaner. I have been stuck in my house for the last 2 months and I had to resign from my job due to not having transportation. My soon to be ex husband is paying all of my bills while this nightmare continues, so that me and our son can survive while I have no income. When you call Bill Collins to talk to someone, 9 times out of 10 you are going to be sent to voicemail. There have been multiple times where I've left a voicemail, and I did not receive a call back. I even have Lincoln calling them and they encounter the same issue. I have been given time frames when my car would be finished, only to see those days come and go, and when I finally got ahold of someone, they would give me a new time frame that turned out to not be true. My soon to be ex husband drove up there last week and talked to the mechanic that was working on my car. He told him that my car would be in my driveway by the weekend, and here it is, Tuesday after the fact, with no car. Tomorrow is the day that I was last told would be "worst case scenario" for when it would be finished. Of course, when I call up there, I'm sent to voicemail. The lack of communication, avoidance of your customers, and giving false information about when the car will be finished is completely unprofessional. When can I expect to have my car finished? I have to find a new job, and I have doctor appointments that me and my son need to go to, that have already been rescheduled many times due to fake assurances of when the car would be done. read more