Do not buy a car from here, ESPECIALLY if you are dealing with an incompetent sales person named…read moreHeather. I purchased a car here in 2025, I live in California and I bought this car out of state and had it shipped to me. When I originally called and explained all of this, Heather told me that she's going to be very thorough and as transparent as possible with the condition of the car. She sent me a couple of videos that weren't that great of quality and when I asked for follow up pictures on certain things wrong with the car she assured me it was no big deal and sent me blurry photos to make it look like there was nothing there. I wanted a very specific car and there were very few available in the country at the time which is why I went with this dealership and ended up purchasing the car and shipping it to California. During this whole process, Heather told me that I needed every single paper notarized since I am out of state so I made an appointment at a notary and was about to pay $15 per signature (there were lots of forms so it would have cost me hundreds of dollars). A few days later the finance department called me and asked me why I haven't sent back the papers yet and I had to let them know that it's because I was waiting for my notary appointment. Gail was very surprised to hear that and said that I don't need to have any of the forms notarized... I am very grateful for that call because she saved me a ton of time and money. Heather then told me that I needed to put a $500 deposit in order to reserve the car which would go towards the final cost of what I'm paying for the vehicle. When I receive the paperwork I noticed that the $500 deposit was not applied anywhere. When I asked about it, Heather tried to tell me that I did not make any deposit and they were holding the car for me as a courtesy... Luckily I had the receipt and sent it to her, that is when she refunded me my $500 and didn't even apologize for the error. Unfortunately, it doesn't end there. When I got the car there were a lot of dents, marks, and scratches on the car that were not disclosed to me prior to purchase. On top of that, Heather sold me a car with failing tires that had chunks of the tires missing... I expressed my concern with the fact that they were trying to sell me a car with tire tread that was bordering on "yellow" (which is not a safe standard for tires) and asked if it's possible to get replacement tires, Heather assured me that even though they are on the low end of the "green" for tire tread, they are still acceptable to drive and will last me over 10,000 miles. A tire specialist in San Francisco told me these tires were failing, not wearing down since it's abnormal for chunks of tires to just fall off the tire. In the end, it sounds like Heather was just taking advantage of the fact that I am an out of state customer who wouldn't be able to see the car in person before purchasing. Very disappointing and shows how untrustworthy she is. Avoid if you can!

The worst management and service dept. They do not stand by the warranty or cars. Do NOT recommend…read more They are awful customer service.

We were driving several hours up north to a wedding when our transmission warning light came on…read more By sheer luck, we were just an exit away from Patriot Acura. The staff there simply could not have been nicer nor more accommodating. Glen Reed, the service director, set us up with a new loaner SUV and had us on our way in no time. They diagnosed the problem and we picked up our car on our way home. I can't say enough about how Glen and the others treated us. It's for this reason we will be driving just under two hours up to Scarborough, ME to buy our next Acura from this wonderful business. You should buy your next car from them too. You won't be disappointed in the service you get, I can assure you of that!

the UVeye concept is fascinating-and could be helpful. my car had a bunch of issues flagged but…read morewith no one in service to print it off or walk me through it, I have no idea what the issues might be. was told that I needed a radiator support but that had been noticed by the tech. would be great if I had been given a list of issues so I could know what is in store. oh well, obviously they just want to sell Acuras. beautiful facility, though.

My first time shopping for a Subaru Outback and was so impressed with this car I had to buy one…read more From the moment I entered into the showroom to meet Rob Sinnot, he helped me with my smooth, stress free purchase. Thank you Pape Subaru, for your excellent, knowledge, customer service team!

This was my first experience going to a car dealership, so I don't know.. Maybe it's totally normal…read moreto receive terrible customer service and then when you call to complain about your experience to manager Bob, he says "but we tried to give you such a great deal after your first one fell through!" Paying MSRP is not a "good deal." This place is so terrible that I actually felt the need to make a Yelp account just to make a review. Maybe if I read the other 1 star reviews on here, I would have saved my time and went elsewhere. .

I stopped by Morong Falmouth needing help with my new car--specifically to make myself the primary…read moreuser on the included phone app. Corporate customer service had been helpful and directed me to the dealership for assistance. When I got there, the guy I spoke to was rude and dismissive. He told me he couldn't help and to "come back later," without an attempt or explenation. I called Audi customer support again--and they fixed the issue over the phone before I even left the parking lot. Totally useless experience at this dealership. Go somewhere else if you expect basic help or respect.

Eric and Miah were excellent and helped me buy a truck. Seems like a fun place to work. Overall a…read moregreat experience. JD

My first interaction w Morong Audi was when my wife purchased her Q3 in 2024 and I remember telling…read moreher that this was the best experience I had buying from a dealership. I've returned here for service many times since and it was always a positive experience. I recently purchased an Audi from a dealer out west and had it shipped here. The 12V starter battery got drained on the transport and it was stuck in the back of an enclosed trailer when it arrived. Morong Audi is a few minutes from my home and took care of getting it jumped and out of the trailer (which was not at all easy bc of the lack of room inside the truck) and then handled the inspection and look-over even though I didn't have an appointment and it was hard to squeeze me in (understandably). Joel and his team went above and beyond to get the car turned around for me and it was GREATLY appreciated. Joel kept me informed every step of the way and was an absolute pleasure to deal with. I'm so happy I have another car they are taking care of.

I leased a new Audi Q7 from Morong, and experienced some of the poorer customer service I've…read moreencountered. Beyond the fact that they do not cover even the most routine of maintenance that really should be on their end - it's the dismissive, gruff, and rude way that they deal with their customers that is constantly shocking. If you want to receive any customer service, deference, or politeness for the exorbitant lease price you will be paying for a car like this, I would HIGHLY recommend you go to literally any other car dealership.

First time getting my Rogue serviced here. I had a 57,000 mile brake job, changed all 4 brake pads…read moreand rotors...$1000 as expected. Brakes worked great, which is not always the case sometimes... I would recommend Lee Nissan in Topsham.

Great price and no hidden mark-ups! Fast and easy process to purchase a new car. They even drove it…read moredown to me in Southern Maine! Thanks!

Like another review had a tire problem. Service could not have been any better. Super friendly…read moreand went way out of their way. Honestly, it's a place I would go out of my way to go back to.

Took a friend there because her tire was leaking air and needed a patch. Even though there was a…read morecar in each bay he promptly came out and jacked up the car in the lot and fixed it. We were out in less then 20 min

Elite Motors.. it's located on pheasant hill road area in Scarborough Maine, the man who owns and…read moreoperates it is David , a former head mechanic for Mercedes motors for over 20 years he specializes in Mercedes and European cars ' I have dealt with this garage for over 5 years and had nothing but praise for the work he has did on all our cars! His attention to detail and work he does on my Mercedes is really second to none and the last Mercedes I had before my new one ' I had a to get a new engine on it "my C230 Kompressior Coupe which he did and fitted twice the first engine he put in there was a sound knocking inside the engine when driving it for the first time,so he took it back out and send it back and got another one and refitted it to absolute perfection and stuck with the price we had agreed on and guaranteed it for a year , Honesty and integrity are really not as abundant as it use to be but here nothing but ! Mercedes Benz logo is "The Best or Nothing, well so is David's work on them " well done Elite for Always going above and beyond with your company service! Cheaper than dealing with Mercedes and better work Win ' Win I guess for everyone!

I was recently vacationing 100 miles from home and blew an airshock on my Mercedes E500…read more I called Dave and he quoted me a reasonable price for installing the part that he said I could buy and ship to him. After spending a few days and realizing how rare these parts are he managed to get me one and install it at a price lower that I could find anywhere. What really impressed me was I was in a very vulnerable situation and could have easily been take advantage of but, Dave and his team did the work at or below what my local trusted mechanic would have charged. I would recommend to anyone By the way this is my first Yelp review because I'm not often this impressed