Children working the counter, poorly made food and lets not forget the ridiculous prices!!! I remember Bill Grays used to be good but they skimp on everything. Thin chicken tenders, tasteless fries, have to beg for more than 1 slice of lemon for fish fry, mac n cheese is KRAFT with Marie Calenders prices lol. Im not sure they are properly training the pre-teens they have working there. I bet they pay the absolute minimum wage for their MAXIMUM sit down waiter delivered food ordering experience prices. Im done with this place too. Plenty other places with better food at better prices and better ambiance than a "TapRoom" filled with trumpers. read more

The food was good but they forgot one thing but that was fine overall it w amazing The service was good to they were nice The place was wonderful ambiance 10/10 read more

Burgers, plates, and milkshakes. I love stopping at a Bill Gray's establishment when I'm in town. It's the classic burger and a shake with the Rochesters Bill Gray version of a plate. Staff are always friendly and helpful. I'll definitely be back. read more

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Was looking for a good burger, didn't realize this was a fast food place. The worlds greatest cheeseburger? Please take that sign down. There was no flavor on my burger and it was soaking wet when I got it. read more

Bill Gray's - Ontario - Mushroom burger - Burgers Near Me - Ontario, New York

Bill Yellows, Bill Whites, Bill Blacks and Bill Mauves have nothing on Bill Grays. Some say it's dull, but so is the knife you tried to kill your ex with, so. This was possibly the last Bill Gray's that I had never been to. I visited in the fall (while driving from Syracuse to Rochester via the northern scenic route rather than I-90) and enjoyed a white hot. Sausage, I mean. Food item, I mean. It's a decent location with good service and even though the garbage plates here are nowhere near as good as Wimpy or some of the others in town, it's a nice place for fast food. read more

Bill Gray's - Ontario - That's William to you - Burgers Near Me - Ontario, New York

When I was a kid, going to Bill Gray's was a treat. This visit kind of ruined the memories for me. It was difficult to find a clean table, which was my biggest bugaboo. The food itself (burgers for us) was okay, but nothing special. Once my bride & I found a semi-clean table it was still sticky and just yuck. The soft serve ice cream (aka frozen custard) was the only real saving grace here. Not sure I'll be back though. read more

Food is Too greasy or old grease or something? Makes me sick every time I eat at this location??

Great place to go after golfing w buddies and slam a garbage plate during happy hour.

Stopped in today on a busy Saturday! Even though they were busy, we had our food in no time! The staff was friendly and helpful as we ordered. The food was soooo good! My burger with grilled onions and peppers was the perfect amount of greasy you expect from bill grays and the curly fries were crunchy and tasty! It was clean and tidy inside! Love this place! read more

I personally not a great fan of this place BUT you know what you are getting each time. The food is very consistent. Served fresh and hot. I like the fish platter best although a tad greasy but its expected. If you are into burgers, fries, hotdogs this is the place to go. Recommended place. read more

Great place for a quick and tasty meal. Prices are a little high unless you have a coupon. Love the meat sauce! Friendly service, clean and spacious dining room. Highly recommend. read more

Rochester is my hometown, and while some people go to Nicks the first time they come back, my first stop is always this Bill Grays. The sauce is what makes it: That meat sauce is undeniably some of the best around. The bottled version is not even close to what you get at the restaurant. Home of the "World's Greatest Cheeseburger" is the slogan, and I wont take it that far, but i can say with the hot sauce on top its damn close. Order up some delicious fries and order several sides of hot sauce. Makes for great dipping. When youre finished with your meal there is an Abbots ice cream that is part of the restaurant. This is a cant miss meal. I was home for a week and happy to say i made it there 3 times. But seriously, get the meat sauce on whatever you get. read more

Fast and friendly service. $5 for a generic cheeseburger is too much, it was mostly just bun. Definitely not the "Worlds Greatest Cheeseburger" read more

Not bad for a burger place. It is clean and the food is what you'd expect from a burger place.

Great burgers and fries. Grab a fantastic milk shake or brew from the pub too. Don't forget the famous Bill Gray's hot sauce

Waited 50 min on the phone and was number 1 in line to order. Hung up. Maybe the food was good. Seriously!

Very good for a family and pretty cheap to eat out,fast at making the food and I really recommend

My burger was perfect !! The roll was soft (like they used to be ) I'm so glad they listened and fixed the issue !!

I had the double cheeseburger with chili cheese fries, it was an amazing burger! Fresh, hot and delicious! We definitely plan on going back!!! read more

Love this place for so many reasons. The service is fast even with a line of customers. The selection is good and the cheeseburger I have every time rocks. Don't forget the meat sauce to top off either the cheeseburger or the fries. Want a beer, the Tap Room right next door. The fried mushrooms are fabulous! read more

Excellent food and the custard ice cream was delicious!! Will definitely stop on our way through next time!!

I was born and raised in Ontario, when I was little Bill Grays was the place to go for dinner on a Friday night. When Tom Gray took over it was still the best burger joint in town. Now with the business back under Bill Grays Inc. and Bruce Hegedorn it has really seem to have changed. The prices are outrageous compared to Charlie Riedels just down east on Rte. 104. There is not that family owned atmosphere like it used to be and the charm it had in the old days.....to bad.....I now live in NC and when I do go home I go to either Charlies or Orbakers in Williamson for my burger or Zwigele fix. read more

Bill Gray's The Tap Room is an establishment offering diner food at dine in restaurant prices. The staff are rather standoffish and hesitant to be helpful. Of the three times I ate there, they never got the order quite right, but not so wrong as to trip my 'this needs fixing' circuit. The food ranges from sub par to mediocre, which is rather typical for the area, but their enormous sign boasting 'The world's greatest cheeseburger' makes the food seem worse. The burgers are a half step above 'highschool cafeteria' quality and the toppings are bland and restocked infrequently. The bar attached to the restaurant is frequented by locals and the atmosphere is cold if you are not adept at sounding like you could have walked there but drove your truck instead. To top it off their vodkas and whiskeys are cut with water, which is actually against the law in certain locals. Their draft beers all have an unsettlingly buttery taste regardless of brand, which tends to indicate a rather unsettling issue with the lines running from the kegs. I went multiple times in the hope that maybe my experience would change; it did not. 0/10 do not waste your time. read more