Decent place to grab a burger. They do have one veggie burger option as well. The food is always…read moredecent. The cashier's are always friendly enough. The ambiance is very casual...your typical burger joint. The food is a bit pricey in my opinion...$15 for a meal, which includes a burger, a side, and a drink. They do have specials each night of the week. There is also an Abbotts inside, which is a nice way to grab a frozen custard after your burger. My family comes here a fair amount. If you're in the mood for a burger, give them a try.

Believe it or not, I had never been here before. And since I drive by it on the corner of Panorama…read moreall the time, I don't know how that even happened. My husband wanted to try it, so we went for dinner and ate there. It has a much larger and nicer dining room than I was expecting. I thought it was more of a fast food type place. I ordered online, and it was a ready a few minutes after we got there. I had a grilled cheese trash plate, and my husband got a tender plate. His plate had SO MUCH sauce on it! He really liked it, but it was really, really messy. Mine was a lot of food, so I took some home. It was all good. I would get it again. We joined their club so we got a free burger, so we went back again a few weeks later. My husband had the burger, and I just got a grilled cheese. I got a side of fries, and it was HUGE! I got the larger one so we could share, but it was a ton of fries. I'd do the smaller one next time. Be sure to check online for coupons before you go. They send them to us all the time. And you get a free burger for your birthday.

Children working the counter, poorly made food and lets not forget the ridiculous prices!!! I…read moreremember Bill Grays used to be good but they skimp on everything. Thin chicken tenders, tasteless fries, have to beg for more than 1 slice of lemon for fish fry, mac n cheese is KRAFT with Marie Calenders prices lol. Im not sure they are properly training the pre-teens they have working there. I bet they pay the absolute minimum wage for their MAXIMUM sit down waiter delivered food ordering experience prices. Im done with this place too. Plenty other places with better food at better prices and better ambiance than a "TapRoom" filled with trumpers.

The food was good but they forgot one thing but that was fine overall it w amazing…read moreThe service was good to they were nice The place was wonderful ambiance 10/10

Nice clean and hot food. Service is quick and friendly. Plenty of space to eat in or outside…read more Tip: they take Bill Gray's coupons too

best burger i ever had... custom made to perfection…read more. with outstanding service from "niki" in management, providing a wonderful expirience in todays world of "fast food dining" ..you cant get any better...thanks so much to staff for great food & great memories ... absolutely the best burger out there... - the hamburlar

I'll always remember Bill Gray's as the place that I ate The World's Greatest Cheeseburger(TM)…read more It should be noted that this is actually what they call their cheeseburger. I do not consider it to be the world's greatest, but it was pretty solid for sure. I also love that when you order it with all the fixins, that includes ketchup, mustard, relish, onions, hot sauce, lettuce, tomato and pickles. I like fixins. This location of Bill Gray's happens to be right by Ontario Beach Park, and it's serving up all the things I want for a lunch during a beach day: the aforementioned burgers, chicken tendies, hot dogs (red and white hots), and all the fried things (curly fries, onion rings, regular fries, etc.). Also beer. They have beer in the tap room, as they should. Get all the unhealthy things, and eat at the tables outside in the breeze, or inside in the air conditioning. You can't really go wrong. Unless you don't get ice cream afterward. That would be wrong.

I remember when you could get a World's Greatest for like $6 and they always had BOGO coupons…read more Those days are long gone. Now the price of kid's meals are $10. Burgers, fries and a drink is $14.99. My husband and I both got (Keto) Bubba Double burgers without the buns and they made them correctly. Girl at the counter was nice. Food came out quick. Plenty of seating. Wasn't crazy busy despite Charlotte Beach being pretty busy. Main negative for me was the price.

The food is great! I love bill grays and so do the kids and my girlfriend. Wonderful place.read more

Regular customer especially for their fish fries, and usually rate them at 5. Ordered fish dinner…read moretoday, 2/26, and were surprised as to the lack of quality and preparedness of the meal. The fish breading was something we haven't experienced before, fish was overcooked and surprisingly the meal was very greasy. The same can be said for the French fries. The Cole Slaw, usually chilled, was actually warm and this concerned us so we did not eat it. This is the poorest meal we've ever had from Bill Gray's, Chili NY. We suspect this being the first Friday of Lent and they may have been extremely busy and lost control for maintaining quality. Certainly hope this doesn't happen again.

Wow! Wow! Wow! We were visiting family on a Friday during lent. They ordered fish fry dinners for…read moreus to dine on. The fish was a generous size, super fresh flaky fish that tastes as if we were in New England. Absolutely loved the coating, it is lightly coated and enhances the fish. Their sides are generous in size. I especially enjoyed the creamy coleslaw. Our meals were take-out and arrived home hot. Wish there was a Bill Gray's in the Capital region...excellent fish! Absolutely delicious!

This was my first time ordering online. There are advantages most notably that you can see all the…read moreoptions for cheeseburger toppings such as many choices of cheese. No misunderstandings like when you call in by phone. Prepay and just grab and go when you get notification of your order being ready for pickup. You can still use their online coupons by noting the 4-digit number and entering it at checkout. The burgers and onion rings were the best I've had from BGs. Must have a good grill man on Friday nights!

I ordered a double bacon cheeseburger combo with fries. The meat was not bad but the pictures I…read moreattached show how greasy it was. The bottom half of the bun was so saturated with grease that I couldn't pick it up and it was soggy, floppy and I couldn't eat it. I ate the meat with a knife and fork. The fries were crinkle cut, the kind you buy in the freezer section at any grocery store, and had no seasoning, no flavor, nothing special at all. I could have done better at home. Overall, very disappointing and gross. It's a shame. I wanted to support a local business, but burgers don't need to saturate the bun to taste good. When I go to a restaurant, I expect the food to be better than what I could make myself at home.

Long wait Overpriced…read moreBurger was not that great for all the hype Stay home and save to our money

This spot is just one that always delivers. I have not lived in Rochester since 2000 but have…read morefamily still in the area. So whenever I come home I must stop here at Charlie's and get a plate. Having grown up on Nick Tahou's in my college years, this plate is light years ahead of the old school. They have many offerings I always choose the cheeseburger plate with everything on it and banana peppers for a kick. Mac salad and tater tots are my chosen sides, opting out of the hash browns allows for a crunchier bite with those tots. They make their own pickles here it's serve yourself whether it's sweet or dill. Soda fountain has Pepsi products but offers more than Diet Pepsi for no sugar options which is nice. Service is excellent, as always and it's now impossible for me to finish the plate. It's fun to try, until later in the day. But I always come to Charlie's every time I'm in town. Must stop! Support small businesses.

Oh Charlie's, a classic, nostalgic burger joint. It's…read moretradition when my sister's in town from Portland Oregon. The kids working are always very friendly, and our orders have always been correct.