They are amazing!! No other words. Highly recommend if you're looking for a pool. Or hot tubread more

I have bought a lot from Patty and Terry Patrick and Mike and Brad all good family business…read more Always helpful!!

We were having trouble with our old hot tub service people. The spa water was always a little…read moresmelly and foamed a lot. Then it developed little flakes like snow. We thought the finish was dissolving and we needed a new hot tub. But when Dave came out he said the chemicals had not been properly balanced for some time causing scale buildup and the flakes. He cleaned up the hot tub, descaled it, and balanced the water. They have been taking care of it now for the last six years and it's always perfect. Best of all we didn't have to buy a new hot tub.

I had called this business after looking at all the paperwork supplied by the previous owner of my…read morehouse. This hot tub had been purchased from High Desert and, from what I determined, had also been winterized by them. I,naturally, thought that they would be the best business to start the system up again and called them for an appointment. They knew the hot tub and previous owner well and I was told that they were very busy starting up hot tubs throughout the area and made an appointment for some three weeks later. That day arrived and no one came or called. I called and left a message but received no call back. I waited a day, thinking that they would call me, then called again leaving another message. It has been two weeks since I was supposed to have that appointment and no one has bothered to call. Guess they only want to sell the hot tubs and don't want to service them. Glad I found Spa King to help me out.

Friendly service and they have a good selection. I like this service that they offer -- free of…read morecharge -- you can bring in a sample of your spa/pool water and they do an analysis and give you a printout of what's needed to made the water perfect. Last time I was there, they were out of bromine, which seemed odd, since it's such a common item. Otherwise, good service and products.

I believe they are tying their best but so far the service has not been great or what I had be…read moresold. Let's start with the positives: the initial process of setting up the opening of the pool was easy and responsive. I work crazy hours in the hospital and they were very accommodating of my work schedule. They have been accommodating to send people/techs there when asked. Thank you for that, it's much appreciated! The items that could be worked on: 1) Follow up communication. It took two to three weeks for them to complete the pool opening, we had many visits with techs where they stayed for 5 minutes and promptly left. We were not given updates or told what happened. When I spoke to the friendly front desk staff person on the phone today I was finally told that what happened was the techs had to leave as they "ran out of time. Which is why there were frequent visits." 2) When I initially signed up for these services, I had asked if I could meet with the techs to learn about the proper ways to manage and care for the pool. I was told this was not a problem and they could set this up. Unfortunately, this never happened. 3) When the pool was finally opened, we still noticed a fair amount of debris and dirt. The clarity of water was also questionable. We called and were told this was the "best they could do and the pool was ready to use." They noted that the equipment sometimes brings debris into the pool. 4) The condition of the pool had since gotten worse and I had to have a family member call while I was at work yesterday to see if we could get an emergent service as the pool was becoming green. A tech was dispatched, when I got home I realized the pump was turned off. We had no idea why it was off or if we could use the pool. No one had called or left a voicemail. It wasn't until I called this morning and asked about what was going on that I was notified that could be an issue with the skimmer, filter, or pump. There were no issues with the skimmer, filter, or pump when the pool was initially open. If there were, no one had told us. 5) Lastly, through all of these services I was never given an itemized bill for services or contract to sign. While not a finalized quote they estimated that opening would be roughly $1800 which is significantly more than what I was quoted. I expect even more cost now for possible diagnostics and repairs. You can look through my previous reviews of all local businesses, I try hard to find the positives. I also gave a lot of trust to this group because of other reviews and relied on their expertise. Unfortunately my interactions after the initial chat has not gone well.

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.

As a first time hot tub owner, Cindi and Heather took time to get me set up and gave me confidence…read more They are friendly, very knowledgeable, and very supportive. They take the guess work out and are willing to test my water each time I've got a sample. It's an easy location that is central for in Reno and their prices are reasonable. They truly care and they've been in business for decades. I'm so glad to have been recommended to them by my friend and encourage others to see them before you try to figure it all out at a big business store. Support locals and learn spa management. Wow. They save you time and money!

I have been waiting three weeks for Lee Joseph to fulfill the appointment they promised. Just now…read morethey called to tell me I was not important enough to do so. They said they had new clients and I would have to look else where. They offered to recommend someone. For complete clarity, I have been waiting as of 2014. Aaron was a wonderful technetium that working for Lee Joseph, he had to leave after he suffered a bran aneurism. Just before this happened he was scheduled to replace the circuit board on my Jacuzzi. I have the circuit board and have called Lee Joseph over the last 6 years for instillation. They have been around for a very long time so I thought that meant something. I was their client from 2001 to 2021, when I guess I became insignificant with only a spa shower and outdoor spa.

I bought a house with a hot tub...not a new one. I got a home warranty and added hot tub coverage…read more(well worth it!) and Reno Spa aka Don aka Spa Dude is the contractor my home warranty company sent. Several times- and he was great and fixed things well each time. There was an electrical issue that the warranty company tried to separate out so I'd need to file a separate electrical claim for repair. I imagined a whole lot of problems each being shuffled between Don and an electrician. Luckily, Don eventually just got approval to make the fix himself, saving me time and money and headache...I was so grateful! I haven't needed him to come out in a long time now so I know he fixed everything correctly, too. Hooray!

Had a heating element issue last year, called a company out and they were trying to rip me off to…read morereplace motors when i already knew the issue. Called reno spa. Don came out and replaced the heating element. Fired the unit up and guess what? No bad motor as sun leisure was trying to steal from me. The tub has worked flawlessly for the last year now with no issues. Thank you Don for you professional, quick, and complete repair.

Quick. Efficient…read more Quick. Efficient Kind patient knowledgeable. You can ask for better.

Had a leak from under our spa. Requested a quote and Dan and Angela responded very quickly…read more Appointment happened within 2 days. He reviewed and found a gasket failure. He replaced it quickly! They're friendly and efficient! Highly recommend them!!

If you have a problem with your hot tub, you MUST call Don! His knowledge covers everything from…read morethe oldest to the newest spas. His prices are fair--not cheap, but fair (If you want cheap, call the brother-in-law of your neighbor down the street.....and Good Luck to you.) Don is an "old school" workman who knows that a good reputation must be both built AND maintained. He shows up when he says he will show up and he does what has to be done.