They are amazing!! No other words. Highly recommend if you're looking for a pool. Or hot tubread more

I have bought a lot from Patty and Terry Patrick and Mike and Brad all good family business…read more Always helpful!!

Robert Allen Pool & Spa is very busy for good reason. They have helped us out with urgency and…read moreexcellent customer service on two occasions. We were tenth on the list this week and service is only provided on the weekend. Well, thank goodness for individuals who want to actually work on the weekends. We had two gentlemen show up on Saturday to fix our issue which was actually not what we thought it was. We are grateful for their service and willingness to travel to G ville.

Robert Allen Pool and Spa have quality spas. They were very knowledgeable from start to finish. The…read moreset-up team was awesome and did a great job setting our spa up. They came to our home and made sure we set our spa up correctly and how to maintain it. They did everything they said they would and my wife and i are very happy with our spa. I highly recommend Robert Allen Pool and Spa.

I believe they are tying their best but so far the service has not been great or what I had be…read moresold. Let's start with the positives: the initial process of setting up the opening of the pool was easy and responsive. I work crazy hours in the hospital and they were very accommodating of my work schedule. They have been accommodating to send people/techs there when asked. Thank you for that, it's much appreciated! The items that could be worked on: 1) Follow up communication. It took two to three weeks for them to complete the pool opening, we had many visits with techs where they stayed for 5 minutes and promptly left. We were not given updates or told what happened. When I spoke to the friendly front desk staff person on the phone today I was finally told that what happened was the techs had to leave as they "ran out of time. Which is why there were frequent visits." 2) When I initially signed up for these services, I had asked if I could meet with the techs to learn about the proper ways to manage and care for the pool. I was told this was not a problem and they could set this up. Unfortunately, this never happened. 3) When the pool was finally opened, we still noticed a fair amount of debris and dirt. The clarity of water was also questionable. We called and were told this was the "best they could do and the pool was ready to use." They noted that the equipment sometimes brings debris into the pool. 4) The condition of the pool had since gotten worse and I had to have a family member call while I was at work yesterday to see if we could get an emergent service as the pool was becoming green. A tech was dispatched, when I got home I realized the pump was turned off. We had no idea why it was off or if we could use the pool. No one had called or left a voicemail. It wasn't until I called this morning and asked about what was going on that I was notified that could be an issue with the skimmer, filter, or pump. There were no issues with the skimmer, filter, or pump when the pool was initially open. If there were, no one had told us. 5) Lastly, through all of these services I was never given an itemized bill for services or contract to sign. While not a finalized quote they estimated that opening would be roughly $1800 which is significantly more than what I was quoted. I expect even more cost now for possible diagnostics and repairs. You can look through my previous reviews of all local businesses, I try hard to find the positives. I also gave a lot of trust to this group because of other reviews and relied on their expertise. Unfortunately my interactions after the initial chat has not gone well.

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.

Today at Nevada Spa & Billiards, I have the greatest Five Star Custimer Service Experience, finding…read moreand buying my first ever, chosen Stealth Pink Flame Pool Cue and Beautiful Athena Pool Bag. The prices were very fair, the selection was great and my experience was off the chart Exceptional. Thank you Sabrina for taking time with me and helping me with my new and very beautiful Pool Cue Stick. Thank you for teaching me that I can add a bolt in the bottom of my Cue Stick if I need a bit more weight. I felt Joy finding my Cue Stuck & New Bag and I Hope in my future, I will purchase a diamond table for my new home. I am a very serious pool player. I am working to qualify with my Pool Team, to go to Vegas next May 2027. Wish me luck! If you are looking for a business that really cares about you, please check out Nevada Spas and Billiards. Ask for Sabrina. This truly was a Five Star personal Experience finding my Beautiful Pink Flame Stealth Pool Cue Stick & Athena Bag. I will buy my spa filters here as well! Julie A

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job, they did a GREAT job, I paid them. ..ya know like real simple business stuff nobody does anymore. I was super pleased. (Pool table refelt)

Quick. Efficient…read more Quick. Efficient Kind patient knowledgeable. You can ask for better.

Had a leak from under our spa. Requested a quote and Dan and Angela responded very quickly…read more Appointment happened within 2 days. He reviewed and found a gasket failure. He replaced it quickly! They're friendly and efficient! Highly recommend them!!

As a first time hot tub owner, Cindi and Heather took time to get me set up and gave me confidence…read more They are friendly, very knowledgeable, and very supportive. They take the guess work out and are willing to test my water each time I've got a sample. It's an easy location that is central for in Reno and their prices are reasonable. They truly care and they've been in business for decades. I'm so glad to have been recommended to them by my friend and encourage others to see them before you try to figure it all out at a big business store. Support locals and learn spa management. Wow. They save you time and money!

I have been waiting three weeks for Lee Joseph to fulfill the appointment they promised. Just now…read morethey called to tell me I was not important enough to do so. They said they had new clients and I would have to look else where. They offered to recommend someone. For complete clarity, I have been waiting as of 2014. Aaron was a wonderful technetium that working for Lee Joseph, he had to leave after he suffered a bran aneurism. Just before this happened he was scheduled to replace the circuit board on my Jacuzzi. I have the circuit board and have called Lee Joseph over the last 6 years for instillation. They have been around for a very long time so I thought that meant something. I was their client from 2001 to 2021, when I guess I became insignificant with only a spa shower and outdoor spa.

Sent an invoice and I provided my husbands contact information. Never responded after reaching out…read moreseveral times. Seemed great at first. Poor communication and definitely do not recommend if you're looking for reliability and easy to get in touch with.

My spa started leaking. I contacted him this morning. He came to my home this afternoon. He was…read moreable to quickly repair my spa. He is really a nice man. I recommend him.

First, I appreciated how easy it was to get an estimate (flat rates listed on the website actually,…read morewhoops I should have checked) and communicate here with Mike. We set up an appointment and he was extremely prompt - and texted to let me know he was on his way. I wish everyone was as excellent and quick at communicating as Mike is! Second, and mainly...I bought this house from a DIY guy who did everything, including installing the hot tub, incorrectly. Mike pointed out alllllll the safety issues with the electrical, of which there were many, and told me he couldn't clean the spa, it was too risky. He offered great advice and didn't charge me even though he took the time to come out and look - which I SO appreciated! I mean he probably saved my life and for free. I would not hesitate to call/text/yelp dm Spa King for any and all hot tub related needs and I am so happy I know who to call now!

I wasn't going to leave a review but since Mike the owner responded back to my husband's review…read morewith a bunch of lies, here I go! Mike mentions that my husband is rude to Mike's wife when she comes to service our spa. We aren't even here when she comes! She just goes directly in the backyard and does her thing. Are we supposed to pop out back whenever we do happen to be here and have a chit chat? That part of his statement just cracked me up! Then he said something about our son cancelling his service? Well, we knew nothing about that until right now so thanks for the head's up! Simply stated, our water was getting continuously cloudy so we texted to see if he had any ideas and he blamed it on us being dirty people (yes, he actually texted me that! And no, we are definitely not dirty people!) and then said our neighbors were probably using the tub when we were gone (umm, definitely not in this gated community and with our cameras). Anyways, we looked back at our cameras after his outrageous text messages to see what they did in the last two services and never once was our water checked. He now says (in his response to my husband's review) they don't have to test water - um, ok? Lol! Even when it's been cloudy and having problems? That seems professional. I've included screenshots of our ENTIRE text conversation (including where my hubby called him an a$$ out of frustration) - I don't think they uploaded in the correct order but you can still piece it together. ‍ Honestly, people - stay clear of this company. Wow. Just wow!