From the beginning of our shopping experience to the delivery and installation of our GORGEOUS (and made in the USA!) pool table and game table + chairs, every aspect was top-notch. Robert, the Store Manager is an excellent sales person - very nice, HONEST, helpful, and really wants the customers to be super happy. Mark, the Service Manager, is also great. Michael and Dane just finished the delivery and install - and we could not be happier about every single aspect of our experience with The Billiard Factory Las Vegas. We checked out 2 other Billiard stores in the LV valley - they could not hold a candle to The Billiard Factory. read more

Billiard Factory - Pool table & Game table - Furniture Stores Near Me - Henderson, Nevada

Great selection and inventory! Friendly, knowledgeable staff. Service and installation was on time and professional read more

I know Las Vegas is known for being impersonal and plastic, actually pretty standoffish and rude these days. Not here. Great, hands on service while looking at foosball tables. Not being Vegas residents, and not there to purchase, we were treated like a typical customer. We're gonna buy from the Billiard Factory because they treat customers right. read more

Robert is always very helpful and informative. I was extremely pleased with the precision and care taken to install my table. The store and staff are excellent for tables and accessories. read more

a minute agoNEW I haven't played pool in ages, but I picked it up again & decided to invest in my own cue this time around. I shopped them online, but I am the kind of person that likes to try before I buy or at least see what I am getting. There are a couple of shops in town for billiard supplies, but I ultimately ended up at Billiard Factory & I am really glad I did. They had a great selection of cues & tables at all different price points. And, they let you play a bit to test them out. Robert R. was really helpful not only with the cues, but with all my table questions as well. He helped me pick out a case for my new cue in order to get a combo discount. I am a few months away from diving into a table purchase, but I like that they customize the felt, deliver and set up, and include all the accessories. Great customer service and great selection. read more

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Spend your money elsewhere! Still waiting on my pool table, they said that due to COVID they are running at least 6 weeks behind. No big deal we are now past 6 weeks and the only time they communicate with me is when I call them and every time they say "It will be on the truck next week". Today they said at least another 2-3 weeks. This is the worst customer service I have seen on a long time. Zero communication and have missed every time line THEY made. There are too many other places in town to waist your money here. After talking with Ryan it took a little over a week to have my pool table set up and done. You can tell Ryan really takes pride in his company and works hard to make bad situations right. I am very happy with the out come but also sad that the owner has to get involved in the first place. Long story short I am overly happy with the outcome and want the thank Ryan for going above and beyond! read more

Billiard Factory - Furniture Stores Near Me - Henderson, Nevada

Nice store ... great customer service. Friendly and competent, highly recommend. I just needed a replacement ball and they showed me four different types. Good price as well. read more

My wife always wanted a pool table but never had the space for it. Moving in to our new home we realized space was available for a game room. Visiting the Billiard Factory in Henderson we met with Robert who was very helpful. The Olhausen table was the one we liked and purchased. The table was delivered and setup with some backup folks. After using the pool table, a friend mentioned the drawer was not closing flush to the table. My wife noticed one of the pockets the felt was starting to wrinkle. One of the pockets when the balls would fill it up sometimes a ball would drop out. Called Robert and he sent Bradley out to take care of everything under warranty. He went over every part of the pool table and took care of the issues we had. The drawer needed parts and he said the slate was slightly out of alignment. While waiting for parts in the meantime, we installed a billiard table light Robert had ordered for us. Bradley and Ronnie returned later and took care of the drawer, stretched out the felt, leveled the slate and aligned the table under the billiard light and answered all our questions. We are not experts with pool tables but feel very comfortable that the pool table was done right by Bradley and Ronnie. They said you would notice the difference playing and they are correct about that. We are extremely pleased overall and really enjoy our first pool table. We stop by the Billiard Factory store all the time checking out stuff. Thanks to the Billiard Factory team. Dan read more

Billiard Factory - Our setup. - Furniture Stores Near Me - Henderson, Nevada

Great service from All, especially at delivery with Bradley and Ehrin. Pool table is beautiful and exactly what we wanted. read more

Went there today to check in out while I was in Henderson, they didn't have a lot of pool tables but that's okay, I was looking at the pool cues. They had a lot of selections of cues to choose from but you can always purchase from there catalog. The staff was nice and courteous, she asked me right away if I needed help. What I like was their layaway program, 10-20% down and pay whenever you can. Good stuff right there for anyone on a budget and want a new cue. They also sell chalks, balls, racks, cases and other accessories for your pool table and pool cue. If you're around Henderson, stop by and check them out! read more

Awesome customer service, took the time to explain the differences between boards. We love our new electronic dartboard!! Quality item.

Great selection or tables, sticks and darts! I came in to look at darts and was treated extremely well they even opened pretty much all the darts and assembled them and allowed me to shoot them on their dart board! I probably spent 1hr playing darts with all different kinds of darts and was never pushed or rushed or got any sense they were in a hurry. They were extremely helpful and patient!! I was happy with my purchase and highly recommend them for pool table, pool cue and dart needs!! Thanks to the whole team for being helpful and patient!!! read more

Super happy. I never grew up with the money to have a pool table in my home. Now that I can kind of justify such a purchase I'm glad I went to the billiard factory. All of the staff was friendly, knowledgeable and engaging without being pushy. I was going to purchase a very nice Presidential model that was well displayed and very attractive. After some discussion a couple weeks of thinking and some thought on the pros and cons I'm happy to say I was talked into getting an Olhausen that was on sale. A much better all around table in the end was $150 more with the sale. Otherwise, it was a much more expensive model. Thankfully it was on sale. The installation was on time, quick and they cleaned up after themselves. Start to finish this was an excellent experience. read more

Billiard Factory - Furniture Stores Near Me - Henderson, Nevada

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What a fun place with so much to choose from. They have everything you need for a game room.

From the moment I walked into the store till the time my pool table arrived everyone was professional and did a beyond the best job. They do not try to high pressure sell you, I walked in and wanted a small pool table for my game room and told them my price range and they were able to set me up with a beautiful used pool table that was refinished with new bumpers and felt and looks like a brand new table. The setup guys were also awesome unfortunately I had to work and my wife doesn't know a lot about measurements but they found the perfect placement for the table without me being there. Highly recommend this place! read more

After writing this review and sending a message on their website about our issues. The store reached out to me right away and tried their best to fix our issue. There was a piece of our pool table that was defective and the replace wait time went back to 6-8 weeks after a month wait. I think you can see how frustrated we were. We found a way for our table to be completed by having the part swapped out with the one from the store. Everything went smoothly this time in a way. I'm happy there is a lifetime warranty on the table, the wood part. The crew that came this time did actually make a tiny ding on the top of wood part of the table and on our wall going up the stairs. We patched the wall and painted it. For the table, if we have any other issue, we'll have them deal with this ding then. read more

Great experience. The level of customer service here is superb. I would recommend them. I felt like they really cared about us.

Robert Romero from The Billiard Factory in Henderson Nevada ( near Las Vegas) is the go to expert for cool, quality billiard tables! He's earned five stars in my book for his knowledge, willingness to think outside the box, top notch service, diligence, follow through and overall character and warm personality. Not only did I get the pool table I was hoping for, but Robert coordinated with another quality supplier to ensure delivery and installation were done with similar professionalism -- all for a reasonable price. As background, I'm doing a major remodel of my home outside of San Francisco and my wife graciously agreed to swap out the piano for a custom, contemporary pool table. So I began what turned into a nationwide search for the right pool table. I found some interesting tables in Florida and NewYork....if I was willing to triple my budget to over $40k, I wasn't. Next lesson: the industry is very fragmented with few national suppliers making quality control hard to monitor/understand so after talking with nearly a dozen independent suppliers, I decided to look at Olhausen, a old line supplier with a wonderful reputation and quality products that i believe our vastly superior to another national supplier-- Brunswick. The only problem was the design options didn't fit the decor of my house-- until I met Robert. Unlike other Olhausen distributors, Robert understood that for a reasonable price, i could have the table built with literally thousands of color combinations! So, the search was on. After getting samples of several finishes, we locked onto a glossy ebony on macassar combination for the apron and legs with a black lacquer finish on the rails and feet. It's gonna be awesome! No, i haven't received the table yet. Olhausen is building it now and Robert has agreed to ensure timely delivery and installation post a very unpredictable conclusion to the construction process of my home remodel. I don't write reviews very often, probably once a year, but i feel that strongly about Robert's ability to ensure final installation is performed with the same professionalism as the "specing" process. You should too -- that is talk to Robert before you make s final decision to buy a quality billiard table ...no matter where you live. read more

I ordered bar stools for my kitchen and had a hard time finding what I wanted. I stopped at the Billiards Factory and they had a very nice selection and exactly what I wanted. Delivery took just a bit longer than I had anticipated and I had to call to get the delivery date but they were very accommodating and friendly. The stools are wonderful and go perfectly. They are built quite well. They have free assembly and delivery which is awesome. If you need a nice set of bar stools I would definitely recommend stopping here. read more

Billiard Factory - Furniture Stores Near Me - Henderson, Nevada

They have darts and supplies and are really nice to work with!! I recommend stopping by and checking out not just the wall but also check out the glass cabinet for more in darts!! read more

So we took the plunge and purchased our first "real" pool table despite being square footage challenged. The entire buying experience was fun, informative, and stress free. The best was yet to come though- this morning Bradley and Ehrin showed up to deliver, install, and patiently listen to our dogs bark incessantly while they worked in our kitchen/living room/dining room combo. Both gentleman were professional, worked clean, and provided awesome insight. I look forward to my husband coming home tomorrow night from his work trip to see his dream turned into reality. Thank you so much for an all around excellent experience! read more

Got our pool table delivered Saturday and the install went smoothly. We love our new table! This whole process was smooth from start to finish! read more

Went to the Billiard Factory in Henderson, NV and bought a great pool table for a very reasonable price. They had the one in stock that we had chosen. Within a few days Bradley and Ehrin showed up with the table and did a fantastic job with the complete setup of the table. Very good customer service from the time of purchase until the complete installation. Would highly recommend going to the Billiard Factory if you are looking for a high quality pool table. read more

I purchased 4 new Darafeev bar stools.. The salesman was very helpful and the stools came in sooner than promised and were every bit as nice as I expected. read more

We ordered a pool table from them and it was a great experience. Exactly what we wanted. So impressed we went back and ordered a bar.

The installation team was top notch. The table looks and plays great.

Very professional and friendly. They called and set up a time to deliver my pool table and they were right on time. Extremely pleased with the sales personnel as well as the delivery crew. Highly recommend these guys! read more

Best selection and highest quality made. They carry everything pool tables, shuffleboard tables, bar stools, game tables, air hockey, accessories. Only Olhausen and Brunswick dealer in Las Vegas. read more