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    Quality Computer Service

    5.0 (1 review)

    Services - Quality Computer Service

    Desktop computer body repair

    Laptop body repair

    Mobile phone body repair

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    8 years ago

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    Micro Center

    Micro Center

    (252 reviews)

    $$

    I remember Micro Center when they had a one-room storefront on Lane Avenue in Columbus, Ohio (early…read more1980s). I knew the owners personally by their first name (Hi Tom) before they became a national superstore chain. I knew them when the internet was a baby, you didn't need more than 64 kilobytes for a computer, and a 5.25" floppy disk could hold more than enough for your program. They were sponsors of our Apple Computer User Group (COACH) in the day. They are good people, dependable and trustworthy, and their 30-day return policy cannot be beat. My first computer, an Apple II+ and monitor, was from them in 1983. I now have their own brand, a PowerSpec Windows 11 Computer. For over 45 years, they have been my computer store!

    My computer was not working right, and someone recommended that I bring it to the Micro Center. I…read moreliked that the "Service Bar" had a check-in (by kiosk) and a screen to show where you were in line. They had a place to sit while you wait. There were plenty of technicians to keep the wait time down. Owen, who helped me, explained things in terms I could easily understand. They kept my computer to fully determine what was wrong and give me an estimate by text messages. I was able to decide what I wanted done and returned to pick it back up. I decided it was time for a new computer, and Jacob listened to what I needed and had a wonderful and affordable replacement. It was nice because I felt like I was given straight-up answers to my many questions and wasn't pressured at any point. I would definitely recommend Micro Center if you need help with computer issues or a replacement.

    BRM Laptop Repair

    BRM Laptop Repair

    (9 reviews)

    I really wanted to like these guys, but they kept our computer for over a month (with several calls…read more- some returned in a timely way and others ignored) and when they finally diagnosed the problem as being basically unfixable - we asked them to put it back the way they found it. The head guy ended up having to fix it after one of the junior guys put it back together wrong - in doing that he found the problem and fixed it (so the diagnosis was wrong). Still got charged for the diagnosis - but offered free data transfer. We didn't take it - but we got the computer home and the battery was not working at all! There was obviously something that wasn't put back together right. More calls, no response. Update 2018: apparently under new management so I can't speak to the current owners. Never went back.

    My laptop stopped turning on, so I took it to BRM to see what the problem was (on Thursday). The…read moreyoung man who helped me was very nice (although he couldn't find the receipt/ticket book and just gave me a scrap of paper with the phone number on it) and told me that he would try to call on Saturday or shortly thereafter with an update. Saturday came and went, so I called and left a voicemail on Wednesday. No response. Called and left a voicemail on Friday. No response. Called on Saturday and left another voicemail and texted the number and finally had my call returned by the owner with an update on my computer, but no price estimates or any real information. He said that they were looking for a replacement part, so I gave them a few days and then called on Wednesday (almost 2 weeks after I dropped off my computer) for an update and left a voicemail. No response...what a surprise. Finally, today (Friday), I called and left another message and texted and was contacted by the owner again, this time with some estimates, but no leads on a replacement part yet. I don't blame them for not being to find a part, but I was upset by the poor customer service and lack of communication, so I decided to pick up my laptop and take my service elsewhere. However, the owner was very understanding and did waive the diagnostic fee, which I appreciate greatly. In general, everyone who I met or spoke to was very nice, but it was nearly impossible to get in touch with anyone and there was a serious lack of communication. If the part had been available to fix my laptop, I'm sure they would have done the repairs well, but their customer communication needs some work.

    Quality Computer Service - itservices - Updated August 2026

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