We have been bringing our dogs to Dogtime for close to 10 years for both daycare play and overnight…read moreboarding, and we truly could not imagine going anywhere else. The professionalism and structure they bring is unmatched. They manage their facility much like a children's daycare, every dog is carefully evaluated before being welcomed into the community, vaccinations must be up to date, and safety is clearly their top priority. The facility is incredibly clean, organized, and thoughtfully run. We also love all the extras they offer. From different levels of boarding (the highest tier even includes a special tuck-in and Kong treat!) to dog training, bathing, nail trimming, and their fully engaging playrooms, complete with Dog TV, play structures, bubbles, pool days, and themed activities, it's clear they go above and beyond to make every stay fun and enriching. They even include webcams for us parents to check in on them from time to time! Our doggie Herkules absolutely LOVES his Dogtime family. It is truly his home away from home, and he gets so excited every time we pull into the parking lot. As very particular dog parents, trust means everything to us -- and there is no place we trust more than Dogtime. Tony and Krista have done an incredible job since taking over the business. They've created something really special, and we are forever grateful to them for caring for our dog kids as if they were their own.

Very clean and friendly pet stays Our furry friend loves…read morethere and by the end of the day he is so worked out it took him 2 hours to recover from playing all day There's a dog care in every room monitoring the activity of dogs and they do enforce good behaviors and you can leave your dog at peace while you are at work or away

We've had Imari come to our home as a pet sitter for several trips over the last year and I wish we…read morehad found her sooner! She cares for our two kitties like they are her own and is so professional. There's always a check in a couple days before our scheduled visits and each day we receive multiple photos and/or videos. You can tell she takes pride in her work and I love being able to support local business owners. Highly recommend Imari to anyone looking for a pet sitter in the East Bay!

We absolutely adore Imari. She is so dependable and great with our two cats, Fitz and Luna…read more When she checks on them we can tell she takes the time to give them each a little love and attention, even our Fitz (who can be surly at times). Would highly recommend her to anyone looking for a good pet sitter in the East Bay!

We recently welcomed a stray cat into our family. We brought him in and they gave him the full…read moreworks: neuter, vaccines, inspections, etc. Priced well below other options we looked into. Given the population of stray cats in that part of town, I figured they do this often. The vet called us between inspection and operation to notify us that Shadow is healthy and able to have procedure done. They were also thorough with instructions on his anti-biotics and gabapentin for his 2-week recovery frame. Now our kitty is a full member of our family and has seen no major health issues since. Thank you guys for helping us expand our family!

Wonderful care provided at reasonable cost. Our cats have both had serious health issues and DPH…read moreprovided lifesaving care. Thanks!

We love taking my doodles here. The staff is so sweet and I can tell they really take the time to…read moreget the haircuts right for my dogs!

I had a great experience with this grooming service! They did an excellent job on my dog's…read morehaircut--he looked absolutely adorable and well-groomed when I picked him up. While his ears weren't plucked during the appointment, the staff was incredibly friendly, accommodating, and patient with both me and my dog. It's clear they genuinely care about the pets they work with and want them to feel comfortable. The atmosphere was welcoming, and the team was professional throughout the visit. I'll definitely be bringing my pup back for future grooming appointments!

Puptown actually did my dog Hans and I a huge favor. I had previously scheduled boarding for Hans…read moreat a competing facility back in January in preparation for a trip to Japan in May. However, when we arrived at the facility the day before my flight to Japan, that facility told me that Hans boarding was being denied due to him having a heart murmur condition. Even though I had been a loyal customer to this facility for over 10 years, and that my flight to Japan was less than 24 hours away, and that they waited until I was at the checkin desk in order to inform me of the denial, representatives of this facility stated that there was nothing they could do and that they were simply following company policy. So me saying that Puptown literally saved my trip is a huge understatement. With no paperwork, and no pre-qualifying evaluation, Puptown took in Hans, heart murmur and all, and treated him like a prince. As a result, I'll always be grateful to Puptown, Hans' new found home away from home for the remainder of his life. Thank you Puptown!

We have been clients of PupTown for several years. it is the only place we feel safe enough to…read moreboard our Poodle, Oliver. The daily photos and videos of him playing, smiling, and on walks nourishing us while we are away. Shasta, the owner, is a true gem. She truly understands the workings of dogs' psyches and ensures each pet is placed in the right environment. When medication or special dietary needs are required, they are administered flawlessly. PupTown is truly a wonderful, caring place for your beloved dog.

Wonderful staff and what a beautiful program! I love them and would recommend them to anyone in the…read morearea

Different but effective system of dealing with clients allows for significantly lower cost.read more

Best vet we've been to by a mile (and we've had dogs for decades, with lots of vets.)…read more Everyone is super friendly and nice. It's fairly easy to get an appointment. And best of all, they don't force you to do a million unnecessary and expensive things. They understand what our dog needs, what's realistic given his age, and what will give him the best outcome. Previous vets ignored what we told them, and instead demanded a million exams and tests that aways cost a ton. Good Samaritan listens to you, and if they can help your pet without charging you an arm and a leg, they do so without hesitation. A+ all the way around.

Our previous experience with Good Samaritan were when we had our previous two labmuttmixes, Kona…read moreand Chuka. Dr. Doe, Dr. Ekloff and a couple of other vets whose names I no longer remember, took care of our "kids". After they both passed, we decided not to have any more dogs as we were heading toward retirement and more travel. Then in late 2023, Mochi, a 3-year-old purebred Shiba Inu needed a temporary home. We knew her and her humans and brought her home to stay with us for a couple of weeks. When we realized that she was going to need a new forever home, we had to decide whether to give her up to another family or keep her for ourselves. Sentimentality once again beat out common sense. So, we changed her name, re-registered her existing chip, bought pet insurance and looked into a new vet. In order to do our due diligence, we checked yelp ratings and then called around. Many offices, including Good Samaritan, were crushed by volume during the COVID-19 epidemic and were not accepting new patients. A computer check showed that we were still listed in their computers even though at least 15 years had passed. Because of the past patient relationship, Mochi was accepted as a patient. We managed to make a wellness check appointment with Dr. Doe, the owner, to establish baselines. The following month, we received a letter from Dr. Doe stating that he was retiring. Since then, we've been to the office a few times, for vaccine's, a nail trim and once when she had something sticking out of her b*tt. The staff and especially one vet tech were kind and helpful to us and our fur baby. On the last visit, we met another Vet who I had a great conversation with regarding food, diet and weight control. I'm sorry that I forgot her name, but she really spoke with enthusiasm and authority without trying to sell anything offered at the office. I knew that if she were the attending vet, we would be in good shape. We take very good care of our Princess. At the vet's suggestion, we took her off of Science Diet but Lamb and Rice as her main diet and switched to "fresh foods" from Ollie. She still gets a few bits of kibble sprinkled with her food and it's also used as a training tool. This past Monday, while on her evening walk, I noticed that her ear looked a little off. When we got home, I saw that most of the fur behind her right ear was gone as well 1/2 the fur from her left ear. There wasn't much we could do. We did have some hot spot spray and used it, but it didn't seem to make much difference. On Tuesday morning, we call Good Samaritan to schedule an appointment to have Mochi checked. We were told that they were booked up and the earliest available appointment was on July 31. Not 24 hours later, but 24 DAYS later. We were also told that we could be added to the waitlist should any appointments be cancelled and if we were really concerned, to take Mochi to an Emergency Veterinarian Hospital or try another vet. It leads to me wonder if day to day health is taking a backseat to scheduled wellness visits and vaccinations. One thing for sure, I see no reason to return to Good Samaritan.

This review is describing my experience with everything pet bird related at this store: cage, food,…read moretoy selection; cleanliness and organization; and the worst part--that they sell birds. Not only do they sell birds, but they house the birds in a tiny, cramped, windowless room in tiny cages, with one fluorescent ceiling light and what appears to be no human interaction or fresh air or appropriate light. The room is about the size of my bedroom, and there are cages stacked to the ceiling full of birds, but the cages are tiny. Back when I didn't know any better in the '90s, I purchased two parrots from pet stores, as "hand-raised babies," but those stores had all the birds in appropriately sized cages with sunlight and lots of toys and out time with visitors if you sanitized your hands. They felt out the potential owners and didn't sell birds to just anyone. Now I know better, as I volunteer with a local parrot rescue that has to turn away hundreds of unwanted pet birds a year on top of the hundreds they take in. One of those volunteer duties is doing home visits for the adoption applicants, and one took me this week to near this store, and the applicant told me about it and showed me this terrible-looking seed mix they purchased there for pets. So I stopped by this store to see what/why they were selling, and the sad and crowded windowless bird-commodity room made me cry. I left in tears. I had first browsed the shelves for toys and food, and I found the shelves unorganized, out of stock on several items, and the floors dirty. Plus a cat running around. And the cages they were selling were all tiny as well. Here's something significant and equally emotional. Under "pets" on the front page of their website, they strongly encourage adopting from shelters for dogs and cats. SO WHY NOT BIRDS? Birds live longer, are more complicated, are often more intelligent and with more complex needs, and our rescues are overrun! WHY?!?! (Profit! And it's terrible.) This is their own words--why don't they believe this for birds??!! They should contact every rescue on the West Coast and find out how overrun we are. "We have in stock a selection of small pets which include birds, fish, rodents, reptiles, amphibians, and arachnids. If you are looking for a pet kitty or pooch, we HIGHLY urge you to check out the local shelter where there are great animals looking for loving homes. Mike's Feed & Pets does not sell dogs or cats but we do have a complete line of products to help you care for them"

I love this place --…read more - HUGE selection of pet supplies - Knowledgable staff - Punch card for my dog food, get 10 bags, get 1 free - Parking right next door - One stop shop kind of place (:

To say that working with Victoria has significantly changed our lives for the better would not be…read morean overstatement. Our pup Pluto started walks with Victoria at about 18 months. He is a sweet, high energy dog but with his energy levels, he can be a lot. He also has a lot of anxieties and in particular has anxiety around people touching his neck, which can make it hard for people he doesn't know well to take his leash on and off. And he struggled with this and the busy environment of a daycare. As soon as Pluto started walks with Victoria, she was extremely patient and he took to her immediately. The leash issue only took a couple walks to get over, and he is ecstatic with his walks and pack. He goes on walks multiple days a week when we are at the office all day, and it is such a relief knowing that he is in a safe environment getting his energy out with his friends. Victoria is fantastic. She truly loves her pups and sends pics every time they go out on a walk. She also is extremely reliable and they go out every walk rain or shine. She also approaches everything in partnership. Instead of presenting anything that comes up as a problem, she presents them as an opportunity to work together and find a solution. We feel so fortunate to have met and work with Victoria.

Victoria is amazing! She takes good care of the pups And they always come home tired. She is…read moredependable and we like her very much. Highly recommend!

First time using the self serve dog wash stations. Very…read moreimpressed, Very organized . Very clean. The employees were very helpful & friendly. Store was very clean. I'll definitely be going back there !

We come here to buy our dog food. Their buy 3 get 4th free deal is amazing…read more We always bring our dog here for the self pet wash station. Staff are always really friendly and helpful. If there is a line for the wash, give the staff at the front a name so join the line.