They didn't pay me out for $40 out of the total $110, they never answer their phone... which sound like it's underwater whenever you call them... their chat online wasn't working and I haven't received a message back from their messaging system they provided on their page. They also don't clearly explain to people that they do NOT pay you for a referral IF your referral comes in the same day you do when you first sign up. Which is a whole separate poor training issue. read more

I have been donating at this location (my only one, so I can not compare and wont). I have been donating twice a week for over a year no. based on the reviews I would say people have one ad experience they give it a bad review. I would look at reviews from people that have been going for a while. my review is 5 star overall. now with that said yes like any place of business things can go wrong or people having bad days. Yes i have been their for 3 hours maybe 4 in 18months Have been in and out in les than an hour mor times than i can count. From the time i leave my house and get back home is 2 hours or less 90% of the time. And yes sometimes they are understaff due to employees calling out. they cannot control that. By far some employees are friendlier than others. And yes some are better at their job than others but again it is like that at any place you go. I give kudo's to Autum, Muareen and Seirra, not sure of the spelling. The only negitive thing I have to say is that i have been in there and songs have popped up that had foul langue in it. some one did catch it and changed it. The place is kept very clean and overall runs pretty good. SO AGAIN Look at the reviews form some one that has been going for a while to get an honest overall review. read more

Get ready to spend a few hours donating.....45 min check in even if you are 10 min early.. plus 45 min donation then you have to 15 minutes after read more

This place sucks... it's something new every time. I gave at Grifols for 3 years and never once had a problem... been off and on donating here since December. I got a 2 month ban for them not setting up the machines correctly causing blood to get into the plasma. The last 3 times I've tried to donate I couldn't because 1. To much protein in my blood, 2 not enough protein in my blood and tonight I was told I had to much fatty cells in my blood due to eating to much avocados... I haven't had avocado in months. read more

I hate to be this person but I think its important for Biolife Temecula to hear from their donors. For starters I do want start off by saying the staff is awesome. I have been donating plasma for more than 2 year and have been donating at the Temecula location since early 2024 when it 1st opened. In the beginning i had very little complaints about the donation process but about 2-3 months ago things have gone tremendously worse.. Today was my 3rd visit that I and several other have been turned away from donating due to bed wait time and overscheduling. The 1st time I was told they would be losing half their staff within the next 10-15 minutes of being notified we may not be able to donate, i was offered a comeback card for $40 to split between 2 visits which reflects on my customer account, my previous visit I was given a business card marked with the date I was returned the 2nd time. I scheduled another 2 appointments this week, showed up today, was turned away and I did not receive anything. I completed my questionare. Started my vitals and in the middle of my vitals, after being pricked around 6:55 I was notified that if I was not on a bed and stuck by 730 I would not be able to donate, the bed wait line was already extremely long. BIOLIFE needs to understand the inconvenience this causes for so many people. I dont even know when I'll ever be able to get 2 donations in within a promotional period at the rate this location is going. People are scheduling in this time to donate around their personal schedules and everytime the customers get turned away it really messes up personal schedules as well as every opportunity to earn the full payout for 2 donations. Biolife should consider extending the promotional periods to ensure their customers can receive payment for 2 donations. It's very frustrating to sign up with intent to donate, arrange your schedules, intend to earn some extra income and Not be able to donate due to Biolifes scheduling issues. Biolife Temecula should consider cutting off appointment times earlier to eliminate and impractical expectations to donate and to ensure people can actually obtain 2 donations within the promotional period. Several people in line also said they were on their multiple time of being turned away and needed to be seen as it was their 2nd donation. Biolife should not allow the schedules to continue to be open if you can't actually accommodate everyone who walks through the doors with scheduled appointments willing to donate. It's unfair to your donors time,convenience and expectations to earn a little extra cash. I also think it's important to know that donation times when a donor is not turned away is extremely long. There are times where I have gotten through my questionare, my vitals and a bed wait only to sit on a bed for 30-45 minutes before even being hooked up, let alone acknowledged, a simple "hi" or "we'll be with you as soon as we can" could make a huge difference. The scheduling needs fixed, it's one of the larger of the 2 centers I've been to so it seems surprising that it's operating at the rate it currently is. Seems like either I'm donating for 2 hours or being turned away. read more

I have come here now quite a bit, they give out so many appt that the are short of people and they take long also they don't go by order when its I sit to donate! don't get me wrong some of these girls are so nice and I enjoy donating read more

The service was fine, the people were nice.. the music makes me never want to come in again. Why was I forced to listen to Spanish music the entire time I was there?!? I asked them to change it because I was going to leave... I have sensory issues and it drove me crazy.. they changed in.. hooked me up.. and somehow the music went right back... loud.. it wasn't something I could just tune out. I have nothing against this music if that's what you like... but why was it so loud and why dont they tell anyone to bring headphones or anything... it was a miserable experience because of this, otherwise... the phlebotomist summer was a delight. Unfortunate because I'm here to donate and I don't want to come back. read more

My first review of this facility was a 5 star until the 7th of April & 18th of April. The reason I started going to this facility and donating is because my daughter was recently diagnosed with Hashimoto Disease, and this was my way of giving to those like her. I pray she will never have to use this, but for now I wanted to do my part and help. My second time there I was unable to donate because my Hematocrit level was low by like .5. So, I made sure that from that point on I would not waste my time or the facilities time and was sure to eat, drink and take whatever supplements I needed to be able to continue donating. And all was going great for almost 2.5 months. Till I got this one person that just gave me that vibe immediately that she didn't like me and she didn't even know me. :( Her attitude was so different than all the others who were all so friendly who worked with me on my testing. She also took my blood differently. Everyone else filled the tube full and she did not, not sure if that made a difference but she failed me and she just had this smirk on her face when she did it. I was disappointed but I left and made sure to up my routine so that doesn't happen again. Well, it was good the next 3 visits that someone else tested me. My levels were really great. Then I go in for my 2nd of the week donation on the 18th and got her again. I immediately knew she would fail me. And it was just her demeanor towards me from the second I sat down. I was right and she failed me again. This time It was so apparent, and I told her she was bad luck. Because I didn't want to cause a scene and call her a liar. Though she was. Well anyway I left and called to speak to the supervisor to see if I could come back in and be retested by someone else. They just gave me excuses them no realizing I did my homework. I explained I would not be coming back in because they had an employee that was going to waste my time and theirs and she has also made it uncomfortable for me. This was unfortunate because this was something I was passionate about. So, I am dropping my stars down to 3. I hope no one else has to or has had to deal with this. It is sad. read more

Payment time frames are unclear and unreasonable. False advertisement. $40 is not worth the time it takes to come in.

I've had a pleasant experience each time I've come into BioLife in Temecula. From the receptionist to the check-in staff and the nurses during my physical exam, everything has been smooth so far. The best is being helped by personable phlebotomists, like Kim and Summer, which are clearly good at their jobs. I've enjoyed my first 4 donation experiences and look forward to more in the future. read more

caution!!!!! do not donate plasma!! not only do you run health risks. this place rips you off. and there is no one you can talk to. they cover up for each other, if there is an issue they will make you wait 30-60 mins to talk to someone. and then they just say they cannot help you. mrs. sierra or kody the manager at the time 9/23/2024 3pm is cold person and not caring person, most likely she needs to get laid to be relax. when spoke with the rude manager named sierra @ temecula location and she would not pay the $95 for 2nd visit. paid only $40. so i got $80 for 2 visits. because previous time on a saturday they had a newbie in training and poke my wrong 2 times i could donate that day. i went in following monday and only received $40 instead of $95 for 2nd donation. it was an easy fix, but they don't care about people. they nurse agreed with me i should of received the $95 because i donate 2x within 7 days. people who donate do so maybe help cover a bill or need cash. but they take advantage of people. 880ml of plasma they sell for $3,000-$5000. they have a system how they process people like animals. they book more appointments than they handle, which makes people take long in the process 2-3 hours and at times 4.5 hours to donate, not including travel time. if you can find a way to avoid donating plasma period. don't do it. its bad. many side effects dehydration, vein damage, fatigue, lowers libido in women and testosterone and causes erectile dysfunction in men, lowers you immune system immediately. in the last year i have donated about 10x off and on and i have seen people faint, dehydrate, get their arms bruised purple bad, taken to hospital workers act like nothing happen so others wont freak out. i take lots of vitamins when ive donated to recover but i won't ever donate again after this bad experience. not worth depleting my important nutrients and risk if there is a covid or something else to have my body not be able to overcome virus or infections. i will advocate this on other sites as well. some of staff i have met are nice but real people running location are ruthless. i don't like when people treat others like i was treated. this company takes advantage of people in need of cash. they have a system that only benefits them. researching i found out they sell some to people who really need but the majority is sold to cosmetic companies or beauty purposes for big money. please be careful you be risking your health for a few bucks. i'm done with these thieves. they erased on their records my visit when they poke me wrong 2x. there is a reason there is no number to contact someone at regional or corporate level. if something goes wrong they will try to get rid of you. like the manager said she would call security on me if i didn't leave. hope this helps others make a permanent decision to get away from these places. not worth it, just matter of time, something is gonna go wrong with your health or might mess you up if you want to have kids. they withdraw from your blood essential nutrients. but they make it seem like your doing something good for humanity, while they enrich themselves. and the way i have seen they treat you when something goes wrong, they just get rid of you. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Temecula, California

See all

I was unable to donate for various reasons unfortunately but the Manager did explain well what I needed to do to return in the future. Had to inform her about the rude nasty staff member "Rachel" who gave me the most unbelievable and unprofessional customer service. It was wild how disgusting she behaved during my visit from the teeth sucking and eye rolling, to the heavy breathing...but then again, I was just a Black Woman wanting to donate, not a fellow Hispanic for her to "chum it up" with! Could you believe this dodo bird dummy expected me to tell her my SSN out loud? Hope to NOT see her again when I return. read more

my appointment was at 3:10, didn't get to a bed until 4:30. extremely understaffed tons of staff walking around with their thumbs up their asses while donors wait in a 2 hour Line. You guys need to get your shit together read more

Just know that if these people mess up setting up your machine and something goes wrong they'll ban you from donating for 2 months for health reasons. They let you drive home the same day but won't let you donate again for 2 months. They did this in my first month where there was a promo so i won't be getting the full $800. Apparently there is no way to override this. read more

I request summer evey time I come to donate. She is the best. She's friendly and makes sure everything is ok. I will recommend her to all my friends. I make sure she is here when I come in to donate . Lennie Ferguson read more

Staff appropriately to reduce donation times. 3 hours to complete a single donation. Needs to improve

THANK YOU to the worker named SUMMER ! shes very kind and has a great attitude great worker ! :-))

Today was my second day donating have to say I was still nervous but the staff was attentive and made sure I was okay SUMMER did a great job and was so sweet I left there and my arm wasn't sorry or swollen in the area where the needle was put you can't even tell there was one there I have to say I'd want her all the time great job summer over all the facility is clean and well organized oh and I love the nurse too I totally forgot her name but she sweet and funny again all the staff are welcoming and kind read more

I would leave ZERO stars if I could. I have 6 members of my family that have tried donating at this center and every time has been a nightmare. Prepare to sit and wait for over an hour to donate. Even if you have an appointment, doesn't matter. Prepare to also watch other people who came in after you get stuck before you! Nurses could care less. Three of these family members have had perfect experiences at other offices, so its just the temecula that cant seem to get their ish together. read more

This is great facility, with excellent staff!! One staff member, Kim, is always very professional, friendly, accommodating and has a very soft touch when setting up the line. Overall, a great experience and I highly recommend this center. read more

I give Summer 5 stars hands down! Every time I go in, I'm always a little nervous. She always puts me at ease and is always so accommodating and friendly. She is overall a wonderful person with exceptional customer service, care, and kindness. Thank you Summer, and thank you BioLife for hiring such a wonderful Employee! Keep up the good work Summer and thank you for all that you do! read more

I think there staff is great and I understand it's a teaching location as well, but I have never been to a center where their bed wait times are almost 3hrs later from the original appointment time. If the location cannot accommodate the number of donors that have been scheduled obviously something has to change. The first time I came here in early 2024 was great but my last 2 recent visits took 2hrs past my original schedule time to even be seen. They're extremely slow and their wait times are a joke I had to walk out this week because I was expecting an hour or 2 max for waiting times and left because i was getting hungry after the 3rd hour of waiting in the second "silver" line after waiting to check in and wait in line prior for vitals and all that. Location is unfortunately a joke. Standard of care is definitely not up to par to near by locations which is unfortunately not saying a lot this WAS supposed to be the "fancy" location but it's full of inexperienced newbies and it shows. Not only that for some reason this location can't seem to keep a full staff, always has new people cycling through monthly. read more

I have been donating since December of 2023. Everyone has been amazing. I started at the San Marcos location and never had any issues. When I started in Temecula I started having issues. Unskilled phlebotomist taking blood. About 50% of the time they cannot take it. I have also had issues with iron levels. Today I went to donate and during the donation they said there was no blood flow. A girl name Tiffany came over and started pushing buttons and reached down and removed the needle from the vein and restuck me in the middle of my donation and turned on Blood Pressure cuff again. Immediately I started to swell in my arm. I remarked to her "what is happening" and she immediately said "hematoma " and stopped the donation. She was cold and factual and did not offer an explanation. A male nurse came over and said they were stopping my donation and I had developed a hematoma. He looked at Tiffany and asked if this was the first. She said the second without even looking at me. He then said I could not donate for 8 weeks. I corrected them and said this has never happened before. She took her hand held pad and held it up to me and said "I have your chart" her tone and attitude made me feel like she was saying I was lying. Everyone around me was watching and I was humiliated. I looked at the male nurse and he clarified that I had 2 "stopped donations". I agreed and explained the first time the center had lost power and my donation was stopped but my donation was actually complete at 822. It was not a hematoma. He explained that I still had to wait 8 weeks. I totally understand this. I however do not accept the rude, cold, lack of empathy response from Tiffany. I have never been spoken to like this or treated so rudely by anyone at biolife. She humiliated me and made me feel like I was someone doing something wrong. I thought I was trying to help people. I was so embarrassed I will never return to this location. She should be shamed at how she treats people. read more