The service was fine, the people were nice.. the music makes me never want to come in again. Why was I forced to listen to Spanish music the entire time I was there?!? I asked them to change it because I was going to leave... I have sensory issues and it drove me crazy.. they changed in.. hooked me up.. and somehow the music went right back... loud.. it wasn't something I could just tune out. I have nothing against this music if that's what you like... but why was it so loud and why dont they tell anyone to bring headphones or anything... it was a miserable experience because of this, otherwise... the phlebotomist summer was a delight. Unfortunate because I'm here to donate and I don't want to come back. read more

It has been ok to receive the small amount of money but completely not worth the time it takes to complete the process.. lines are god awful long, there's never enough technicians and it's a very slow procedure. I waited like 10 minutes to be disconnected after waiting in the long line and sitting for almost an hour... I guess if you need the money but otherwise don't waste you're time read more

Payment time frames are unclear and unreasonable. False advertisement. $40 is not worth the time it takes to come in.

I've had a pleasant experience each time I've come into BioLife in Temecula. From the receptionist to the check-in staff and the nurses during my physical exam, everything has been smooth so far. The best is being helped by personable phlebotomists, like Kim and Summer, which are clearly good at their jobs. I've enjoyed my first 4 donation experiences and look forward to more in the future. read more

caution!!!!! do not donate plasma!! not only do you run health risks. this place rips you off. and there is no one you can talk to. they cover up for each other, if there is an issue they will make you wait 30-60 mins to talk to someone. and then they just say they cannot help you. mrs. sierra or kody the manager at the time 9/23/2024 3pm is cold person and not caring person, most likely she needs to get laid to be relax. when spoke with the rude manager named sierra @ temecula location and she would not pay the $95 for 2nd visit. paid only $40. so i got $80 for 2 visits. because previous time on a saturday they had a newbie in training and poke my wrong 2 times i could donate that day. i went in following monday and only received $40 instead of $95 for 2nd donation. it was an easy fix, but they don't care about people. they nurse agreed with me i should of received the $95 because i donate 2x within 7 days. people who donate do so maybe help cover a bill or need cash. but they take advantage of people. 880ml of plasma they sell for $3,000-$5000. they have a system how they process people like animals. they book more appointments than they handle, which makes people take long in the process 2-3 hours and at times 4.5 hours to donate, not including travel time. if you can find a way to avoid donating plasma period. don't do it. its bad. many side effects dehydration, vein damage, fatigue, lowers libido in women and testosterone and causes erectile dysfunction in men, lowers you immune system immediately. in the last year i have donated about 10x off and on and i have seen people faint, dehydrate, get their arms bruised purple bad, taken to hospital workers act like nothing happen so others wont freak out. i take lots of vitamins when ive donated to recover but i won't ever donate again after this bad experience. not worth depleting my important nutrients and risk if there is a covid or something else to have my body not be able to overcome virus or infections. i will advocate this on other sites as well. some of staff i have met are nice but real people running location are ruthless. i don't like when people treat others like i was treated. this company takes advantage of people in need of cash. they have a system that only benefits them. researching i found out they sell some to people who really need but the majority is sold to cosmetic companies or beauty purposes for big money. please be careful you be risking your health for a few bucks. i'm done with these thieves. they erased on their records my visit when they poke me wrong 2x. there is a reason there is no number to contact someone at regional or corporate level. if something goes wrong they will try to get rid of you. like the manager said she would call security on me if i didn't leave. hope this helps others make a permanent decision to get away from these places. not worth it, just matter of time, something is gonna go wrong with your health or might mess you up if you want to have kids. they withdraw from your blood essential nutrients. but they make it seem like your doing something good for humanity, while they enrich themselves. and the way i have seen they treat you when something goes wrong, they just get rid of you. read more

BioLife Plasma Center - Blood & Plasma Donation Centers Near Me - Temecula, California

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I was unable to donate for various reasons unfortunately but the Manager did explain well what I needed to do to return in the future. Had to inform her about the rude nasty staff member "Rachel" who gave me the most unbelievable and unprofessional customer service. It was wild how disgusting she behaved during my visit from the teeth sucking and eye rolling, to the heavy breathing...but then again, I was just a Black Woman wanting to donate, not a fellow Hispanic for her to "chum it up" with! Could you believe this dodo bird dummy expected me to tell her my SSN out loud? Hope to NOT see her again when I return. read more

my appointment was at 3:10, didn't get to a bed until 4:30. extremely understaffed tons of staff walking around with their thumbs up their asses while donors wait in a 2 hour Line. You guys need to get your shit together read more

Staff appropriately to reduce donation times. 3 hours to complete a single donation. Needs to improve

Just know that if these people mess up setting up your machine and something goes wrong they'll ban you from donating for 2 months for health reasons. They let you drive home the same day but won't let you donate again for 2 months. They did this in my first month where there was a promo so i won't be getting the full $800. Apparently there is no way to override this. read more

I request summer evey time I come to donate. She is the best. She's friendly and makes sure everything is ok. I will recommend her to all my friends. I make sure she is here when I come in to donate . Lennie Ferguson read more

THANK YOU to the worker named SUMMER ! shes very kind and has a great attitude great worker ! :-))

I think there staff is great and I understand it's a teaching location as well, but I have never been to a center where their bed wait times are almost 3hrs later from the original appointment time. If the location cannot accommodate the number of donors that have been scheduled obviously something has to change. The first time I came here in early 2024 was great but my last 2 recent visits took 2hrs past my original schedule time to even be seen. They're extremely slow and their wait times are a joke I had to walk out this week because I was expecting an hour or 2 max for waiting times and left because i was getting hungry after the 3rd hour of waiting in the second "silver" line after waiting to check in and wait in line prior for vitals and all that. Location is unfortunately a joke. Standard of care is definitely not up to par to near by locations which is unfortunately not saying a lot this WAS supposed to be the "fancy" location but it's full of inexperienced newbies and it shows. Not only that for some reason this location can't seem to keep a full staff, always has new people cycling through monthly. read more

Today was my second day donating have to say I was still nervous but the staff was attentive and made sure I was okay SUMMER did a great job and was so sweet I left there and my arm wasn't sorry or swollen in the area where the needle was put you can't even tell there was one there I have to say I'd want her all the time great job summer over all the facility is clean and well organized oh and I love the nurse too I totally forgot her name but she sweet and funny again all the staff are welcoming and kind read more

I would leave ZERO stars if I could. I have 6 members of my family that have tried donating at this center and every time has been a nightmare. Prepare to sit and wait for over an hour to donate. Even if you have an appointment, doesn't matter. Prepare to also watch other people who came in after you get stuck before you! Nurses could care less. Three of these family members have had perfect experiences at other offices, so its just the temecula that cant seem to get their ish together. read more

This is great facility, with excellent staff!! One staff member, Kim, is always very professional, friendly, accommodating and has a very soft touch when setting up the line. Overall, a great experience and I highly recommend this center. read more

I give Summer 5 stars hands down! Every time I go in, I'm always a little nervous. She always puts me at ease and is always so accommodating and friendly. She is overall a wonderful person with exceptional customer service, care, and kindness. Thank you Summer, and thank you BioLife for hiring such a wonderful Employee! Keep up the good work Summer and thank you for all that you do! read more

I have been donating since December of 2023. Everyone has been amazing. I started at the San Marcos location and never had any issues. When I started in Temecula I started having issues. Unskilled phlebotomist taking blood. About 50% of the time they cannot take it. I have also had issues with iron levels. Today I went to donate and during the donation they said there was no blood flow. A girl name Tiffany came over and started pushing buttons and reached down and removed the needle from the vein and restuck me in the middle of my donation and turned on Blood Pressure cuff again. Immediately I started to swell in my arm. I remarked to her "what is happening" and she immediately said "hematoma " and stopped the donation. She was cold and factual and did not offer an explanation. A male nurse came over and said they were stopping my donation and I had developed a hematoma. He looked at Tiffany and asked if this was the first. She said the second without even looking at me. He then said I could not donate for 8 weeks. I corrected them and said this has never happened before. She took her hand held pad and held it up to me and said "I have your chart" her tone and attitude made me feel like she was saying I was lying. Everyone around me was watching and I was humiliated. I looked at the male nurse and he clarified that I had 2 "stopped donations". I agreed and explained the first time the center had lost power and my donation was stopped but my donation was actually complete at 822. It was not a hematoma. He explained that I still had to wait 8 weeks. I totally understand this. I however do not accept the rude, cold, lack of empathy response from Tiffany. I have never been spoken to like this or treated so rudely by anyone at biolife. She humiliated me and made me feel like I was someone doing something wrong. I thought I was trying to help people. I was so embarrassed I will never return to this location. She should be shamed at how she treats people. read more