1 1/2 years ago to BioLife I've always had a wonderful experience going The staff is amazing top to bottom Every time I go, it's super easy. Everyone works efficiently they're knowledgeable about what they do. Everything is done by the book and every phlebotomist have a nice blend of expertise and customer service skills I personally go for peace and quiet, but to increase income if you're ever in a tight spot or if you want to help save lives this is the place I would recommend read more

This is a copy of my formal complaint. I am writing to formally report multiple serious incidents at your center involving unsafe medical procedures, inaccurate documentation, and unprofessional behavior from several staff members. Several months ago, during my donation, the needle was not inserted correctly. It was partially hanging out of my arm and causing bleeding and significant pain. I told the technician that I was in pain, and I showed them the blood that had just begun to pool and drip from the insertion site. I was told this was "normal," even though the needle was visibly not positioned correctly. This dismissal of my pain and the visible bleeding was entirely inappropriate and unsafe. I have attached a photo from that donation which clearly shows the needle improperly inserted and blood leaking from the site. I had been feeling completely fine until this occurred. Instead of acknowledging the improper needle placement, I was told that the reaction happened because I "didn't eat or drink enough," which was not true. After removing me from the machine, I was given something to eat and drink, told to sit for 15 minutes, and then instructed to leave. I followed every direction I was given. Later, I learned that this donation was coded as "the donor wasn't feeling well," which is inaccurate and misleading. I was not "feeling unwell" -- I was reacting to a procedural error. I want to know what potential medical complications I was exposed to due to a needle being improperly inserted and partially hanging out of my arm. Based on standard plasma donation safety guidelines, I could have suffered: Hematoma / internal bleeding Infiltration or extravasation (blood or return fluids entering tissue) Nerve irritation or nerve injury Tissue damage Infection at the insertion site Arterial nicking, depending on angle and position A vasovagal reaction triggered by pain and blood loss These are real medical risks, and none of them were acknowledged or addressed by your staff. During my most recent visit, my fingerprint would not register. A technician tried multiple machines before checking the system. She found an error message stating that I had "left without being released" during that previous donation -- which is completely false. I was released by the nurse after being told to eat, drink, and wait. Your staff gave me permission to leave. When I asked why my fingerprint was missing and why inaccurate notes were in the system, the nurse became combative and dismissive. She argued with me, insisted nothing was wrong, and went so far as to call me a liar. This is unacceptable behavior, especially given the safety issues that occurred. At the front desk, I was met with more hostility. The staff member spoke to me in a confrontational tone that felt aggressive and unprofessional. Had a supervisor not walked over at that moment, the situation could have escalated. Additionally, when you ask staff for their names -- including supervisors -- they claim they do not have to provide them. This lack of transparency is inappropriate in a medical setting where accountability is essential. Because of all of this, I am requesting: A full investigation into the improper needle insertion and the staff's refusal to take my report of pain and bleeding seriously. A formal explanation of the medical risks associated with the needle being inserted incorrectly and partially hanging out of my arm. A correction of the inaccurate system record stating I left without being released, and the inaccurate coding of the incident as "donor didn't feel well." A review of the conduct of the nurse, the technician, and the front desk staff. Clarification of BioLife's policy on staff identifying themselves when a donor asks for their name. Assurance that appropriate retraining and corrective action will be taken. I take donation seriously and have always done my part to follow procedures. What I experienced instead was unsafe medical practice, inaccurate reporting, and openly hostile treatment. I expect a timely and thorough response regarding what steps will be taken to address these issues. read more

BioLife Plasma Services - Needle improperly inserted during donating. - Blood & Plasma Donation Centers Near Me - Lewisville, Texas

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Just know that once you schedule you appointment and arrive you may have to wait 20 to 30 minutes before you get to a table and once you get to the table it could be another 20 minutes before anyone attends to you and then once you are done be prepared to sit there for 10 minutes before anyone will come and un hook you from the machine and the needle. Please also avoid the one they call Xena worrior princess with the black curly hair and freckles her real name starts with an X. If she is having a bad day she will be a bad stick with the needle and if you say hello and she is in a bad mood she may get you banded from donating. read more

After 2 days and four hours total biolife claim my veins are small and I'm Dehydrated and don't pay nothing They told me to come back in a week after I was hydrated Breware you will be asked above and beyond to donate heads up read more

Looking to donate plasma for a good cause. Biolife is the place to go. Very organized with professional staff. You need to register online and make an appointment. If this is your first time, you will go through a physical and answer a questionnaire to see if you qualify. Make sure to eat a good meal before coming as you need it being you are donating plasma and don't want to pass out. They have an app and offer referral bonus if you refer others to them. They have a first customer bonus of up to $700 dollars if you visit 7 times within 1 month. Nice office and staff and easy to find. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Lewisville, Texas

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Stop it ya silly Texans... as a Chicago donor moved to Texas... you should all be thankful for these amazing human beings! This location is smooth, efficient, and always looks out for what we need. They've acted quickly every time anyone I've seen has had an issue or question, they care for me in a way that makes it desirable to come back twice a week all the weeks. I've only been here a year, but I've watched some of these staff members grow! Thanks BioLife Lewisville! (Not gonna mention anyone because I'd have to mention everyone) read more

You can call this location 20 times in a row and they will not answer the phone. Very unprofessional

I called 14 times over a course of an hour and half and left 2 voicemails trying to confirm that my renewed license would be approved even though it was a paper copy. The day before the lady on the phone said that if I renewed it I would be good. Drove 25 minutes to get there for them to be super unprofessional towards me. All they said was since it didn't have a picture they couldn't accept it, even tho I was told other wise. That is also why I called 14 times so I could verify that. But no one answers. even when i get their not a soul was at the front desk which makes me wonder why they couldnt answer 14 phone calls. Thanks for wasting 2 hours of my day and gas for absolutely nothing. read more

I don't particularly care for the process of donating plasma, but I love the purpose behind it and the compensation comes in handy! I'd like to recognize Caroline @ BL in Lewisville, TX She was absolutely amazing today!! This young lady went above and beyond to figure out why the machine constantly beeped. In the past, other staff wld ignore the beep or stop it with attitude bc it's interrupting them frm other duties... I know it's aggravating, but I can't stop the beeping machine bc if I cld, I'd reach over every time and stop it! BL shld hire someone just to monitor the beeping... Although I plan on taking a break frm donating soon, I wanted to acknowledge Caroline. She is an amazing individual, her attitude is simply awesome and I wish she could hve been my phlebotomist each visit!! I wish you the very best that life has to offer you! read more

They tell you to let them know if you don't feel good and I did 3 times. 2 staff members also stated I had issues in the return process. No one did anything other than say they'll keep an eye on it and never did. I left with my ARM HURTING so bad!!! Would NOT recommend at least NOT in this location. read more

This place is pretty busy! Even with that, I was never waiting too long for my physical nor my actual donation process! The team seems to enjoy working together and they answered all my questions! read more

So disappointed that BioLife in Lewisville has gone down hill so suddenly! Lines and wait time have been ridiculously long. Floors and beds are dirty. I have been going consistently for several years( multiple times per month) and have never seen it like this. Donating has always been worth my time, but I am reconsidering now. read more

I love that donating plasma helps people who need help and I can be compensated well for doing it. I don't like that this locations front desk staff had a bad attitude when I was late for an appointment that I had booked for a long time. I work 2 jobs and move my whole schedule around to be here and could not find parking near the building so I wouldn't have to walk so far in the heat after donating I was 11 min late and their system kicks after 10 and I know for a fact that they have given overrides to other people when they come in... it took 2 min for her to walk over and tell me I was 3 min past the allotted time and they were over booked already. Their over booking is not my fault. Her lack of customer service is her fault. I have been doing this for years and that's the way they want to treat long term customers is a horrible lack of customer service. I have yet to hear back from a manager... read more

Great staff great purpose good $$, app is easy, plenty of appointments available and sometimes some extra treats

Checking in is easy, some staff is friendly, but don't bother coming or wasting your time as a new donor, waited almost 2 hours for them to reschedule me. I already had to reschedule once before and still couldn't see me this time because the nurse was running behind. If this facility can't handle new donor/new patients then they definitely shouldn't be scheduling them to come in. I was originally scheduled 2 weeks ago and now today, the next available time isn't until 2 weeks later. So a whole month to actually be seem is pretty ridiculous. read more

BioLife Plasma Services - Entrance - Blood & Plasma Donation Centers Near Me - Lewisville, Texas

Disgusted and violated doesn't begin with how I feel about the supervision of BioLife in Lewisville. A Lead there searched for my information through their system to find my phone number without any sort of consent and proceeded to text me saying he's been waiting for me to return to the center. Not only is this completely UNPROFESSIONAL, it's also ILLEGAL in so many ways according to HIPAA. I felt so uncomfortable I stopped going. I felt scared because my information isn't trusted with the workers. I contacted supervision and I was told he will still be working there and ONLY received a write up. I'm encouraging people to not go because your rights and safety are in untrustworthy hands and they obviously didn't care about my safety as a patient. read more

Revising my review. Staff is nice. Lines aren't ALWAYS bad, it's just hard to predict. Arrive early in the day. Music still sucks, so bring your own tunes. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Lewisville, Texas

I've been coming to BioLife for 3 years now. I started at the Arlington location and moved to the Lewisville one and have been coming here ever since. I appreciate how friendly the staff is here. They're all very professional and nice. I most definitely appreciate Tyler at the front. Every time he checks my vitals he welcomes me with a friendly and positive attitude. He makes the process of donating very comfortable. I also appreciate Avery for being the best person to stick me with a needle. I can barely feel it when she does it. I appreciate her phlebotomy skills and her beautiful smile. read more

I can not say enough good about this location! I drive 45 min past 3 other locations just to come to Lewisville. The staff is so amazing it hard to call out just a few of them but Naomi, Taylor, Bailey, Jada, Bruno and Kassandra are at the top. They make it enjoyable and fun unlike the other centers I have been to. It is a testament to the great management team that their staff not only do an amazing job but seem to really enjoy what they do so much. This location should be a model for the staff and management of every other location. read more

I came in to see about donation. No friendly welcome. Asked If they took walk ins and she just shook her head and didn't acknowledge or help me schedule appt. The lady was rude and not once spoke one word. Whatever she was doing on her computer was way important than evening speaking to anyone. Sad That's the face of this center. read more

this was my first time going to this biolife and let me preface this w the fact that they have never missed a vein on me and ALWAYS hit first time. this girl missed the vein they always go for and then attempted again on my left arm, missed, and left a hematoma. i gave 2 stars bc i still did get compensated even though i didn't give anything. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Lewisville, Texas

I went in today for a 245pm appointment. As a regular donor it was about 530pm when I left. When I spoke to the manager on duty about me being there for such a long time and seeing others leaving that arrived after me, and I had not been hooked up yet. He was very rude in my opinion saying thats why we get paid. because we would be waiting a while, totally ignoring or disregarding an appointment had been set and I had other things to do. The lack of communication here between the staff and the donors is ridiculous. And personally I feel with this guy if you lack customer service skills get another job or don't deal with customers. read more

Their whole process is absurd. I had to wait 2 hours just to be told I couldn't donate. Please provide easily accessible information regarding anything that would disqualify someone from donating so that they don't waste their time. That is very inconsiderate read more

Called to inquire about returning to donate after one year of inactivity. I was placed on hold and was forgotten. I called again and same thing happened. Guess they don't need donations!!! read more

This place has horrible leadership. They make a ton of money off of your plasma and treat their clientele as cattle. Don't bother making an appointment, you won't get in anywhere around your appointment time. I started donating plasma as I heard it was needed. The small payments covered my fuel and maybe a little more. Certainly I wasn't doing this for the money. I won't be back. The leadership does not answer questions, they do not return calls and proved to me that they don't care about me. read more

I have always had a great experience here. The phlebotomists, for the most part, make the experience painless and pleasant. Except for one bad experience I've had where I got a huge hematoma after he dug around for my vein. The lead handled it well and made sure I was not with him again. Docking 1 star for this experience. However, besides this, the front desk is very professional and efficient. This is by far the best plasma donation center I've been to! read more

I've been going to bioLife since 2013 I have never had gotten bruised due to a donation I recently went and my arm I got bruised I've noticed that when I go in some are always chatting with each other I believe in socializing with your coworkers but I've never seen as much as I do now I believe also they need to be trained more regarding when they stick you most of them are have a very heavy hand and I've never been bruised in my arm I am very upset I'm not sure if I even want to go back read more

So Bio Life Lewisville is awesome!!! Everyone that works at this location is so amazing and have the best customer friendly attitude...I was a little skeptical of donating but the entire staff made the process so easy and convenient...Thanks to all of the amazing people who work here and hope to see you all again SOON!!! read more

Was literally 5 mins late to my appointment rude guy who was the" nurse " was up front saying he couldn't check me in because I was 5 mins late and explained to him I live in McKinney it's not my fault one day theirs traffic , then theirs not . He rudely said well next time leave the house 30 mins early or a hour early .. theirs other people who have to donate .. literally looked around me their was no line . As I got to my car to head back to McKinney I checked the app and lucky for me someone dropped their appointment . So I was able to donate ... read more

Everyone here is very nice and efficient, but especially Tricia. She went above and beyond to make me comfortable at my first time at this location. read more

I had a great experience until I had a medical emergency unrelated to donating and the staff handled my situation completely disrespectfully and unprofessionally. Instead of helping they sent me away to handle it on my own as well as ending my partner's coupon after the incident. The phlebotomists are wonderful but overall they treat the donators like an assembly line. read more

Completely waste our time. We went three times to get the "physical" and give. The wait time, lack of caring about being on time, respecting your time. A mess! read more

Terrible service, especially if you are white. I made an appointment for 11:20, arrived at 11:15 and watched as 2 people who came in after me "jumped the line". The receptionist who controlled the flow set my ID aside rather than pulling my chart as is required for further processing. I was still awaiting processing (as a returning donor) as the person directly in front of me (a new donor) was quickly processed and sent on to give blood. The web site says to except to be here two hours for the entire process as a new patient. In fact--I am a returning patient, have been here two hours already and am still awaiting the actual donation process. read more

I'm an NPC competitor/athlete currently in my off season. I know exactly my #'s even down to my protein levels every single visit (even at prior plasma donation centers). Daily Electrolytes along with other fitness/health measures. Everything passes to get through to the donation floor. I switched here because they had a good new donation promo going. I drive 35 min one way to get here. So far I've completed all donations and even the last time when the needle stick wasn't the best the phlebotomist even admitted they had challenges properly hitting my vein being on the smaller side. Then today we tried what they suggested last visit.. using the outside vein so we did. It got more than 1/2 completed and another girl that didn't even stick my vein come by and calls it. She says she's gonna remove & do my other arm. I explain everything to her while she's prepping and she clearly didn't even look at my chart because she went ahead and said it wouldn't count against me today or future donations (I only have 2 left after today). She sticks it and just turned around and took it back out saying she doesn't wanna chance it after all bc my vein is indeed tiny?! I'm clearly confused as she didn't tell me why... Then she actually pulled up my info and said oh actually you will get paid today but will be deferred for 52 days!!! I'm sorry but this is complete bogus. They kept reiterating the qualifications. I know those. I fully meet those every time. I even asked them direct questions about why can know one here seem to hit any veins even if they're on the smaller side? They said everyone's trained the same. I reminded that none of us are the exact same so how are they able to accommodate different types of sticks as needed? They just looked at me and kept insinuating that it's because my veins are defective or something. Seriously? If that's what they want to claim to deflect and avoid admitting that their employees are clearly a one type stick all regardless of what walks through the door then fine. I'm infuriated because the lack of training for various types of people is astonishing here. Everyone has been nice and I had been overall happy with switching to here until you basically call out their poor ability to stick properly or on the first time or two. I used to do hormone injections for clinics so I do understand that no one is perfect and sometimes it can fail. But this much with a patient that is so on top of health and wellness measures. Nope. This is them not wanting to take accountability for being scared of the sticks or possibly even being too confident and then it's irreversible and you'll get the penalty for it in your account. 52 days for two donations. No. I won't be back. read more

BioLife Plasma Services - Blood & Plasma Donation Centers Near Me - Lewisville, Texas

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Well I have given blood or plasma before but I had heard they are in need. So I created an acct and made a appointment. Tons of Appointments where avail., every 15 minutes it looked like. So I booked for 11:50. As I got there at 11:40 the place was packed! People standing everywhere. Not 6feet apart at all. I finally got to the desk to be told that it would be a 3hour wait...... Why are so many appointments avail online if you can't service the ones that do schedule. All I got was you can reschedule for another time or wait.. NO THANK YOU... IF this was happening at my place of work during this COVID TIME ..we would get shut down... You guys need to get it together.. read more

Not having been to any other plasma collection business, I don't know how this one compares. I've been donating every week since October '20. So I can say I've been there when it's super busy and have to wait an hour before initial vitals, to walking in, checking in, and hooked up within 15-20 minutes. Employees have always been kind, considerate, and knowledgeable. They seem to enjoy working together and are respectful of each other. My only complaint (?) is that the music can sometimes be a bit frenetic in a place where some (1st time donors) may have a little anxiety. Easy solution is headphones. read more

I understand that they are very busy running promotions and such but I arrived 30 mins before my appointment time and gave myself a 3 hour window to at least get the physical out of the way. It took a very long time for them to just confirm that they had my paperwork transferred even though I called ahead of time to verify and I told them that. For some reason they only had one nurse on a Saturday with a $1000.00 promotion going on.?? I hate to be that guy but I was really looking forward to donating again and it's very disappointing to spend that amount of time just to get through a physical and eventually I ended up having to leave for work before I even saw the nurse. So hours of my life gone. Not worth my time so not trying again. Honestly I used to be a regular at another location and I feel like this experience could have been mitigated had they simply quoted accurate wait times or at least not overbook themselves to the point that you can't be serviced in a reasonable amount of time. I was good for 3 hours. That would have been okay but I firmly believe it would've ran over into the 5 hour mark if I had stayed through, donation and all. Maybe try the Denton center? The extra drive would probably be worth it in the long run. read more

Very disappointed with my 2nd donation. A bad stick on Tuesday evening by an inexperienced or tired phlebotomist caused a low donation, a swollen arm, and a horrific bruise. Showed up Sunday to donate from my right arm and was refused due to the bruising on my left arm. Perhaps the phlebotomist should remove the 2 inch false eyelashes so she can actually see what she's doing or receive more training. You'd think with as many people as they stick daily, she would know what she was doing. Now I can't donate for 2-3 weeks until the dark purple bruise fades which will put me out of time to donate 8 times to collect the $$ promised for 8 donations in my first month. I should have asked at the time they told me I couldn't donate again until the bruising faded if they would extend the timeframe due to the negligence of their employee. I'd love to continue donating since it helps people, but I can guarantee you, that particular phlebotomist will not be allowed to stick me again. Everyone else has been quite friendly, professional, and the lines move relatively fast (it takes about 15-20 minutes from the time you enter the building to be called to finally donate.) So give yourself about 1-1/2 hours to donate after your initial physical/donation appt (which took me nearly 3 hours). I have noticed people who have "cut" in line by bypassing the computer questionnaire (which I thought was required). Maybe signage of: Step 1: Complete questionnaire on computer. Step 2: Stand in line to have your BP, blood, weight, and arms checked. Step 3: Stand in next line until called to donate would be beneficial. read more

Many businesses are doing their best to serve our communities with the devastation of Covid-19 all around us. BIO Life assistant management Specifically Casey is not one of them. After completing the Hour long process of intake. Waiting paitenly in the Playroom area a male nurse approaches to call out a donor. He mispronounced the donor name several times. So we were unsure who he wanted. In an effort to lightened the situation. I stated "wow it's good to know my name isn't the only one people struggle with. The female donor eventually rose from her seat to let the male nurse know it was her he was attempting to find. They leave. As I'm reading emails on my phone 3 minutes later a Staff member comes in asking was I upset about something? Apparently the male nurse felt embarrassed or shamed by my comment. All the while I felt it was the thing people say to lighten the situation. Social skills 101. Apparently this guy had No clue I was throwing him a life float. So Casey his manager became upset that I was in fact not upset and even had a few questions about her ability to Guage whether a donor is upset or just has a dry sense of humor. Sad Assistant. Stay away if you have or don't have a sense of humor. It may be misinterpreted by Casey. Hate that I couldn't share the life saving gift of plasma. But this experience has changed my mind about risking entering these crowded facilities. read more

the lead technician is AWFUL. shes couldn't stick me and was extremely rude. she does not walk you through what shes doing at all AND got pissed that i wanted an arm she couldn't do herself. she readjusted me 4+ times before having another girl come over. THE LEAD TECHNICIAN HURT ME MORE THAN THE OTHER GIRL? the LEAD. after telling her my personal doctor said not to use my other arm she then proceeded to bring the head nurse over and say that i said he told me that. AFTER THIS SHE STARTED PREPPING TO DO MY OTHER ARM AFTER I SAID NO. at this point i was pissed and left. i got $20 for them to readjust me 5+ times. they also started another girl that sat down 15 minutes after me first. big waste of time. read more