We had and continue to have a very frustrating experience with this HVAC company during and after installing a brand new system in our new home build in late 2025. Their installation delayed our new home build by about three weeks because they could not get the new Bryant HVAC (heat) system working or properly diagnose the issue. Now that the weather has warmed up, we tried using the AC and found that it does not work either. Their technician, RJ, told us that the AC unit was never tested after installation in November 2025, meaning the system was never fully completed or verified as functional. Here we are in April 2026! We were told a part needed to be ordered for our non-functioning AC unit and would take 7-10 business days to arrive. It is now past that timeframe, and we have been told there is no tracking information available and no clear update on when the part will arrive or when our system will be fixed. At this point, we have dealt with delays, an incomplete installation, and ongoing lack of communication. For a brand new HVAC system, we expected a fully working install and timely follow-through. Unfortunately, that has not been our experience. We are still waiting for a resolution. read more

I will not recommend this company to anybody. Their installers do a sloppy job. They install heat pumps they don't know how to run. They have to read up on how to run the thermostat and the heat isn't consistent. They left the remote control to the thermostat admittedly in the attic sitting on the unit. The vent was pointing up instead of down. Heat rises. Vents at the top of the wall makes absolutely no commonsense. read more

Had a few problems with our unit in our new home. However, customer service was top notch and things were fixed rapidly. Great company

Heat 63 degrees since Thanksgiving. Unclear from message when it might be answered? Office person Amy states call back ? Really? Very nice young man can't find anything but heat magically?! Thank goodness, comes on. He works hard trying to figure out the issue and welcomes any return calls as needed over the weekend. Overall I prefer the service I have gotten at my own home by another provider. Nice service and office message clear and consistent. read more

Thank you for your prompt response to our need of your service! We called Monday morning and with in 3 hours our problem was fixed . We highly recommend Birchfield Heating and Air conditioning and will continue to use them for future repairs. read more

We built a new house in 2020, right in the middle of Covid. Birchfield was the HVAC sub. Some of the mechanical equipment being produced during Covid was sub par and had defects. None of that was the fault of Birchfield. Birchfield saw to it that any equipment found beneath standards was replaced at no cost. They were an advocate for me with the manufacturers and even though we were long past the warranty period, they made things right, all at their own labor expense. I highly commend their management for putting the customer's satisfaction above other considerations. read more

I would not recommend this company. I built a new house and hired them to do all the HVAC work. I have a bedroom that is a minimum of 10 degrees colder all winter long. We have to put a space heater in there to make it comfortable. I had Santiam come out and he explained to me that they did not install the underfloor trunks correctly which is why this room is so cold. Plus, I Birchfield come out to check on a issue I was having months after my new furnace was installed and they thought they should charge me. I left a message for the owner to call me but I have never heard from him. read more

Called in for a quote and from the first impression on it's been a great experience. After I received the quote we got scheduled easily around our schedule. Installer was both friendly and professional. Would recommend their services! read more

We've had a lot of problems with our Bryant HVAC system and the Birchfield team has done a great job in trying to diagnosis and remediate the issues. They proactively reach out and are always extremely pleasant in person and on the phone. They also know the equipment backwards and forwards. read more

Birchfield installed my system (duct HVAC) four years ago. We had some initial issues they addressed and came to fix (from Albany to Eugene) multiple times. Always pleasant and responsive. I would definitely recommend Birchfield. read more

Called to get a service quote about a product featured on their website and the receptionist basically denied so many of my questions that I hung up on them. They do not carry products listed on their website. Their receptionist made excuses about product warranties and they couldn't' provide me anything more than other businesses in the area. Call someone else as this leads to the impression they don't want to work on innovation, only status quo which is no longer acceptable in a climate crisis. read more

Installed our AC for brand new 2 story. Has had trouble cooling house since day one even when it's 75 degrees outside. The unit is clearly undersized and they will not help us keep our home cool. Terrible service, terrible receptionist always making excuses. Save your time and save your money. read more

Birchfield installed the furnace and A/C unit when the house was built, so we called them when the A/C stopped working yesterday. They open at 7 a.m. and we called on the dot this morning. Amber answered on the first ring, was pleasant, and was able to schedule us for service later today! In the afternoon, Forrest arrived to service the unit. He was professional and friendly and even took the time and had the patience to show us what he was doing and explain everything to us. He was able to easily and quickly replace the small part that had failed. Very happy with the two people we interfaced with at this company. We will definitely use Birchfield's services again. read more

Not a good company. They put in an ac unit that was to small and could not keep up on the warm days, like 75 degrees outside. They came and came and could not make it work. Another company came out and found this out. Because the ducting is even too small for the unit that they put in, i can't have a larger unit put in. So now it's either deal with it, rip everything out and start over, or move and buy a new house. read more

WOULD NOT RECOMMEND. Birchfield installed our furnace and A/C when our house was built. We recently discovered that the original install was not done correctly. Evidently, an incorrect part was installed instead of getting the correct part. The incorrect part was forced into service. We asked Birchfield to inspect the work but they refused unless we pay the $100+ service fee. We already paid another company for the initial inspection. That company could have easily completed the work and charged us for the parts and labor, but on their recommendation, we contacted the original installer. Birchfield continually repeated that we should have called them within the two years to let them know that the unit was installed incorrectly. I change my filters every few months as recommended but I know nothing else about furnaces so I am not sure how I was supposed to know that it was installed incorrectly. Edit in response to Jake's feedback: I would absolutely expect to pay due to normal wear and tear. I expected to pay the bill to the company that came out to fix my furnace based on what they found during the inspection/service visit. I did not expect them to not charge me for the time they were at my house and recommend that I contact the original installer due to the furnace not being installed correctly. They could have easily completed the required repairs and charged me and I would be none the wiser. Things that make you go hmm. read more

Birchfield installed my AC unit two weeks ago in Hillsboro, OR. Their AC guys were unprofessional and rude. They not only installed the incorrect AC model (cheaper version) but insisted thats what was listed on the quote (which was incorrect). They insisted on giving them cash for the AC unit and installation which was not mentioned by them previously. Their sales officer Amber was very unprofessional over phone and favored their AC guys which was a bad customer experience. I will not recommend anyone do business with them. They are a scam!! read more

Use caution with these guys! They lack the basic knowledge of equipment sizing and duct design. Both of those are the most important things when designing a heating / cooling system. Ive seen the inner workings of the company and I would never let them do work for my family. It is scary to think there are places out there like this. These guys give legitimate companies a bad name. If you do insist on using this company, I strongly advise getting other estimates to confirm birchfield isn't going to destroy your comfort with the wrong system, as they have many, many times. read more

They fit us in twice for AC problems during summer with less than 24 hour notice. Everyone is super friendly and helpful. Amber is wonderful. I have a feeling that place wouldn't be the same without her. They did a great job installing our new AC unit. read more

Had a gas furnace put in today by two of their employees. Tyler and Dillon were outstanding individuals. The job was dirty, difficult and the furnace was located in an extremely tight area. They were the most professional and respectful young men that I have ever had the pleasure of working with. I would highly recommend this business to anyone based on this experience with their employees. Their skill level and ability to overcome obstacles coupled with their level of professionalism made them a winning team. read more

Would go without ac/heat before calling these people. If your lucky they might call you back. Never know when there going to show up and will then put in the wrong equiptment. Save your money and time. Call someone else. read more

We were very disappointed with the service that we received from Birchfield. After installing our heat pump in May 2010, there was a leak which showed up during the first heat spell. Birchfield came out and repaired it. Although the heat pump did not work great, at the time we trusted that the appropriate repairs had been made. In November 2010, we had a very cold spell and the heat pump was no longer working. The furnace was also not working. Birchfield came out and got the furnace working, but due to the number of calls received they said they would have to reschedule a time to see what was wrong with the heat pump. After repeated calls to Birchfield during December 2010-January 2011 (at one point we were even told to call the tech directly instead of the office line), and repeated cancellations, we stopped calling. We had another company come and check on the furnace, which was still not working properly, in late January. At that time, they also assessed the heat pump, quickly determined what was wrong, but we decided to wait to fix it as we did not need the air conditioning right away and would have to pay for labor that would have been covered under warranty had Birchfield been responsive. Recently, we had the heat pump repaired, and were told that it was installed improperly, which resulted in us having to purchase a new part not covered under warranty as it had been damaged during the installation. There were also three leaks in the system, due to poor welds (which had previously been fixed by Birchfield). We ended up paying an additional $1200 for parts and labor. Our heat pump and furnace now work great, but unfortunately it was not due to Birchfield's services. read more