Short review: Fantastic cakes and without hyperbole, unbelievable customer service. (Read the…read morelonger review for why.) We had the Vanilla Bean cake and Reverse pillow cookies and they taste as good as they look on the website. If you're looking for delicious homemade style cakes and cookies look no further. This is it. Longer review: My wife and I flew into Boston two weeks ago to celebrate our first year anniversary. We were staying out on the beach in Dartmouth and as part of the celebration I wanted to order a nice cake for the occasion. Being relatively new to the area I was not sure where to turn. And to complicate matters, we had gone vegan a few months prior. Enter Underscores Baked Goods satisfying the check-list. Do they have delicious looking cakes/cookies on the website? Check. Are all baked goods vegan? Check. Is their customer service prompt, professional and friendly? My questions regarding orders were replied back with 2 separate emails the following morning. Check. Check. Ready to order I called on Monday and spoke to Jennifer, the same person who I had been corresponding with. I told her the occasion and said that I was hoping to have the cake delivered by Friday since my wife's family was going to meet us that weekend. Normally there is a 1 week lead time, but she said she would try to get the cake delivered by Saturday. Saturday rolls around and at noon my mother-in-law looks outside and says she thinks the person from the bakery is here. I go outside and it is Jennifer. She is personally delivering the cake inside a wonderful gift bag WITH an anniversary card AND she's included 12 complimentary cookies ("one to commemorate each month of our marriage"). It is beyond thoughtful. These are the types of moments that Yelp, business reviews and word-of-mouth was made for. The cake and cookies were very good (moist, soft and unbelievably vegan) but it was Jennifer's extra care and effort that took what was a special trip and occasion and made it that much more memorable for us. Frankly, thinking back on it, I'm still blown away that this type of care exists. From my wife and our family, thank you very much to Jennifer + Underscores Bakery!

Everything that I've tried by OSO Goods (previously Underscores Baked Goods) has been ridiculously…read moregood so far. It's surprising too because they're entirely allergen friendly and there's not a lot of options for that out there, at least ones that taste any good. I just recently started ordering online since I saw that it was a new option and I'm excited to be able to stock up and get it shipped to my house. My favorite is the brookie!

7:15AM Sunday morning and a steady stream of customers...second in line , one over worked young…read morewoman at the counter attending the customers....several workers talking and moving in the back ground...order the malasadas (fried dough) from a fresh row of them...fresh , soft , crunchy from the heavy but good dosing of sugar, slight fried oil taste...reminds you of carnival food...and a box of pasties de nata...flaky crust, sweet creamy vanilla egg custard filling with a caramleized top ...fresh, sweet, flaky and delicious...plenty of other baked breads and treats ...as I finished paying , about $12 for the malasadas and 6 pasties de nata, another counter woman shows up to wait on the growing 7 person line....good treats if you are in New Bedford

Oh, this is it! Early Sunday morning folks buy malassadas by the dozen in big brown paper bags:…read moresugar or sugar & cinnamon. Except for Hawaii, where malassadas (fried dough) are covered with fresh tropical fruit, Goularts is the best I've ever had. And this is a town where folks are loyal to bakeries that have been making them for families for decades. Customers also pick up some 'pops' or 'papo secos' a dry roll for sandwiches or with dinner, and maybe say a few words in Portuguese. But I also came for nata, the egg custard tarts beloved in Brazil, Macau, Jakarta, and Goa, known as pastel de nata. And they did not disappoint, having both the traditional natas with flaky pastry & brûlée tops and at least half a dozen other types including Nutella, caramel, chocolate, passion fruit and more. Heaven! Service was quick and helpful. The ambiance is cute corner bakery catering to parents who bring home breakfast treats for their kids and family. And there's plenty of parking across the street next to the pretty park, which could be a great place to enjoy a fresh baked treat. Enjoy!

One of the best spots in downtown NB. All baked goods are baked in-house and the quality of each is…read moreamazing! You can even order a loaf of sourdough bread to bring home. Ordered 2 asiago bagels egg sandwiches with linguica, avocado, and cheese; looking to forward to the next visit. Picked up their weekend drop, the strawberry crunch donut -- it was fluffy and extremely delicious.

What a terrific local gem!! There was a line here when we stopped for breakfast but it moved…read morequickly. Having an employee (Victor) assist people kept things moving and he added a friendly personal touch. I loved my salmon and cream cheese bagel and my mom liked her egg sandwich and cheese danish. We got a slice of the focaccia pizza to share for later and the honey/pepperoni was incredible! I also liked my hot golden (ginger and tumeric) latte. Everyone was friendly and I wish I lived closer because I'd be here all the time!! They had an excellent selection of pastries and several other drinks and sandwiches I want to try!

Adorable little shack to grab some icecream. Left happy with my choice of s'mores icecream they…read morewere offering. You can ask for samples if you're not sure what you want!

Not what we expected. It did not taste as well as in previous years and to be honest they should…read morehave said they do not offer decorating.

Had a lovely lunch after going to the whaling museum. My 7 yr old ordered a BLT and he called it a…read moreBBBBLT because it had so much bacon.

absolutely delicious coffee and the pastel de nata is very delicious. and such a cute shop, feel…read morelike a cute European cafe

Just say yes to Grape Nut ice cream! Great ice cream with such a fun retro vibe! Super nice…read morecustomer service people! The one gal was so cute when I didn't know what a Devil Dog was! She was so surprised, but she showed me one! Hubby orders a quahog without knowing what that was! East coast things! And super yummy ice cream! Loved that it across from the Hurricane walk that you can walk on. We loved it so much we went twice on our quick visit to NB. Highly recommend it! Great prices and service with a smile!

Delicious Ice Cream with lots of options just minutes away from the beach. The negative is parking…read moreis terrible and a lot of ghetto people.

WOW!! Been on my…read morelist for a while, finally got here. It did not disappoint!! 2 scoop Sunday in a chocolate dipped waffle bowl. Blueberry cheesecake & biscoff butter cake ice cream with peanut butter sauce & strawberry shortcake crumbles with whipped & a cherry. Service was great! I always like to ask the cashiers favorite flavor and you can tell he likes ice cream! Line went quickly Inside. Plenty of seating outside!

First time here and everything was great. Busy time of night but still found parking. They kept the…read moreline organized and moving along so the wait wasn't bad at all. All the workers inside were friendly and seemed to be having a great time. They had outdoor seating available if needed. Their choice of flavors was amazing and the ones we went with were great. A perfect end to a night.

After planning for months for a very important milestone double Sweet 16th birthday party and going…read moreover the most special cake design for two girls it couldn't have been more of a disappointment. I ordered this cake 4 days ahead and when I went to the Coldstone in Dartmouth to pick it up on Thursday night for the Friday night party they first could not find my cake order which was the largest cake size customized order. After the scare, they finally said oh yeah, the large rectangular custom cake I was relieved, got the cake and rushed home to put it in the freezer. The disappointment hit when we opened and served the cake. The entire custom cake order with all the dozen plus options were either not done or at best minimal. No decorations on the top as ordered, and NO mix-in's, which is the best part for the taste/kids. I couldn't show my disappointment at the time for this almost $100 cake, but I was pretty shocked. I basically received a chocolate cake bottom with a vanilla ice cream top layer with plain happy birthday writing; the equivalent of going to the market and buying a Carvel Ice Cream Cake for a fraction of the cost. I have no idea if this is made by the store employees, or shipped over to the store, but how much of a huge letdown it was is beyond. There is no rectifying the situation no return. I wasn't going to even bother but being the next day when my daughter brought up, "you know mom, I wasn't going to say it last night with everything you did for me, but they really screwed up the cake we were so excited about and designed". Well yes, they did. I did reach out to the customer service number and left messages with no reply as of yet as well as emails. At this point at least a response would be appreciated.

Great place to go if you want them to decide what size you're going to get for you but charge you…read morefor the larger!! Maybe think about censoring the music you play? Hearing the swears and " n word " every other word isn't what people want to hear when they go to a "family" establishment When I arrived there was one person in front of me and I managed to wait 40 minutes. Not worth the time, money, or rude service!!