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Birdy Weddings

5.0 (11 reviews)
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Garland centerpiece

Tiffany was an angel that came to the rescue. Originally, I had planned to have a few family members help me with setup of my large garland centerpiece. I knew we were having a small intimate ceremony and reception with around 20 people, so this didn't seem like too much of an issue. However, as we got closer to our big day, everything got slightly more stressful and I realized I did not want any of my family or guests to have to worry about having to setup any decor at the wedding even though they had offered to. I had originally reached out to Tiffany back in September but when I didn't think I needed her services, we didn't have contact until less than 2 weeks prior to my wedding. Tiffany was such a sweetheart and we setup a time to speak on the phone so we could game plan what she could help me with. I told her I needed help with setup of the floral garland, arranging flowers within the garland, displaying our cake once it got delivered, displaying our name cards etc. So many little things that really added up quickly. Tiffany was so thoughtful and tried to make things easier for me. Her husband even helped out by picking up the roses and garland centerpiece the day before the wedding, that way I wouldn't have to worry about meeting her early in the morning to drop off the materials. Her attention to detail made me feel so at ease. I wish I would have hired her sooner rather than later. I think it would have saved me a lot of unnecessary stress. I can't thank Tiffany enough and I'm forever thankful for her and her beautiful work.

Wedding: June 2024 I can't say enough about how wonderful Tiffany at Birdy Weddings is. I only gave myself 6 months to put together a wedding. After trying my darnedest to DIY without help, she stepped in 2 months before and really helped me pull it together. I'm usually super on top of things when it comes to planning, and I was not even convinced that I needed a coordinator (even though I was the one putting feelers out). But, I was sold after 1 conversation with her. Throughout the process, she thought of things I didn't, and helped me troubleshoot the things I wanted but didn't know how to pull off. She had SO many great ideas. When some things went awry (as they inevitably will, otherwise it's not a wedding...our set up crew did not show up so the family all rolled up our sleeves and put it together ourselves, excessive heat had us scrambling to set up our DJ elsewhere, and I was MIA for much of the morning playing catch-up therefore unable to properly check in with the vendors) she adjusted things and got everything back on track before I knew anything else had gone awry. I was able to enjoy more of the wedding because I knew she was working her butt off to make it all happen. Seriously though...I'm normally a stressed-out control freak, but I was cool as a cucumber that day (sort of hahaha, relatively at least). She even designed me a beautiful wedding sign, complete with a hidden Mickey that I requested. And she kept me, the bridal party, the relatives, and the guests on schedule and in line too! Crack that whip! My wedding was her first event as a paid professional, but she was so detail -oriented, efficient, and intuitive that you'd think she had years of experience! I loved her, my family loved her, my vendors loved her! She and Juan made a great team. 1000% worth it! If you are still wondering whether you need her, YOU DO! I'm forever grateful!!! I only wish I had more pictures with her that day.

Wedding favors
Chitara K.

Tiffany was amazing planning out our wedding day! She listened to what we wanted to prioritize and really helped set a vision for our intimate park wedding. Tiffany went above and beyond in creating and executing the perfect day. I honestly cannot express how grateful we are for all her hard work, it would not have happened without her. We love you and cherish the memories you helped us create.

Wedding Ceremony out doors
Guy B.

Tiffany is a pleasure to work with. I've been in the DJ industry for over 20yrs and I've seen many wedding planners in my time as a DJ. She is very detailed and organized and she keept me informed on the Wedding timeline to ensure a smooth schedule. She's great to keep me on cue to make all the proper announcements. If you're looking for a professional and efficient wedding coordinator/ planner call Tiffany!

Deborah A.

We had our wedding on October 5, 2024 in Sonoma, CA and Our wedding was everything we hoped it would be and so much more. This is largely due to our wedding coordinator. Tiffany Wong and her husband Jesse are an AMAZING team. I cannot rave about them enough. Tiffany went above and beyond answering any and every question I had and helped me get really organized ahead of our wedding. The day before our wedding, Tiffany arrived to help my family and I with set up, and she even stayed to help run our rehearsal which was a huge help. When it came to the day of...I felt fully confident she had the wedding under control. Her and Jesse worked a very long day in 100° temps during our wedding and never broke a smile. They handled every detail with care and love. Anything that went differently than planned (that will happen no matter how good you plan!), I had no idea about until later on (which is exactly how I would hope so we could be enjoying our day with our guests) and they were all solved with solutions quickly. My husband and I got to fully enjoy our wedding day without any stress. We would book them again and again if it were up to us. If you want someone who truly loves weddings, Tiffany is your girl!

The aisle for the ceremony. Tiffany made sure everything I wanted was there!

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Tiffany W.

Thank you! It was a fantastic wedding and glad to be a part of it.

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Tiffany was so amazing! She made sure the wedding went smoothly and was prepared for everything! Super nice and would highly recommend!

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Tiffany W.

Thank You Guy! Great working with you!

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Review Highlights - Birdy Weddings

Planning a wedding is beyond stressful, but Tiffany made the entire process seamless and even enjoyable.

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JL Events - The cake-topper Justina made!

JL Events

(85 reviews)

If you're looking for a wedding planner who's professional but easy to work with, look no further…read morethan Justina of JL Events! This review is seriously long overdue as our wedding was way back in October 2022 at Casa Real (my apologies for the delay!) Early on in our engagement, my husband and I were ambivalent on the idea of hiring a wedding planner. We had already chosen several of our main vendors and thought we could save money and handle planning our wedding on our own but we were mistaken.  We were soon overwhelmed with all the details and started to have decision-making fatigue so we decided to look for a wedding planner. After quite a bit of research we chose Justina/JL Events and we are so grateful we did! Her services were definitely worth the investment. We highly recommend Justina for wedding planning and coordination. She is professional but personable, trustworthy, and very easy to work with. She had great communication from the start and all throughout the preparation for our big day; her responsiveness was amazing. During our first meeting, Justina quickly identified our needs and vision and created a detailed timeline for our wedding planning. She helped us narrow down design choices and accompanied us to meetings with vendors. We were impressed by her organization and proactive approach! Having Justina as our planner helped alleviate much of the stress that comes with planning a large wedding (we had about 260 guests.) There were several instances in which we were frustrated dealing with unresponsive vendors but Justina was great at facilitating communication and even helped us find better companies to work with. Justina helped us stay on track during rehearsal day and was an expert problem-solver. She coordinated with our vendors and the staff at Casa Real with ease and was patient with us and our large wedding entourage. On the day of our wedding, Justina and her assistant Dana took such great care of us and we were able to enjoy our wedding celebration! Justina truly demonstrated her expertise with event coordination. We really appreciated her taking so many behind-the-scenes photos and videos, too! She also created our beautiful wedding cake topper and welcome sign. Thank you Justina for helping us have the wedding of our dreams! We are forever incredibly grateful for you!

My husband and I just had our wedding last week on 12/15/24! Justina was our wedding coordinator…read moreand she was truly amazing. She is not only detail oriented, responsive, organized, and professional, but she is also thoughtful and personable. She even helped save us money on not going into over-time with our wedding venue! She also saved our wedding timeline (we initially had an early start time for our ceremony because we thought sunset photos were always taken afterwards, but she helped us move things around and coordinated with our photographer to really make our timeline better and more efiicient)! Leading up to our wedding day, she was on multiple video calls with us to make sure we were on track and had everything we needed. She was so good at anticipating our needs and helping us execute every little detail that we wanted for our wedding day. I also knew Justina was good because she helped plan my best friend's wedding, who was my matron of honor at my wedding! A full circle moment haha. Justina was so professional, but working with her also felt like planning my wedding with a friend. She is so kind and sweet and I will truly miss working with her. She even helped to keep me warm when I was standing outside in cold December night weather. We really couldn't have done it without Justina and we are SO glad we picked her to be our wedding coordinator. We couldn't have asked for a better person to help us plan the best day of our lives!

TDE Wedding - Reception decor and MC Otis

TDE Wedding

(248 reviews)

My AMAZING wedding would not have been possible without TDE! We chose the Glitz package with a few…read moreadd-ons, and it was worth every penny. My husband and I received countless compliments on how smooth, organized, and beautiful our wedding was. Thanks to the incredible TDE team, I was able to enjoy the most perfect wedding day. Jessica: Jessica was our main point of contact throughout the planning process, and she was truly amazing. Whether we had questions or requests for the decorators, MC, DJ, day-of coordinator, photographers, videographers, or HMUA, she was always there to help. She was patient, kind, incredibly organized, and never made me feel like my questions were too much. Our Service Instruction worksheet was so detailed that every vendor knew exactly what to expect, which made the entire day run seamlessly. Decoration Team: The décor for both our ceremony and reception was absolutely stunning. Just two weeks before the wedding, I made a major change to our reception backdrop, and the team worked hard to bring my new vision to life. Jessica even arranged for me to see digital mockups after we discussed how important they were to me. Because of that, I was able to completely refresh the design from the inspiration I had shared over a year earlier. My advice: be as specific as possible about what you like and don't like--it really helps the decorators create your vision. Everything was executed beautifully. MC Eric: Eric was phenomenal! We specifically wanted a bilingual English/Vietnamese MC, and he exceeded every expectation. Even our hard-to-impress Vietnamese aunties and uncles couldn't stop complimenting him. He was charismatic, organized, and handled last-minute changes effortlessly. We had to adjust our timeline during the reception, including pausing photos and adding speeches, and he kept everything flowing naturally without awkward downtime. He also perfectly coordinated our unique sequence of dances with the DJ, making every transition feel seamless. DJ Otis: We didn't know who our DJ would be until the wedding day, and we were thrilled it was Otis! He absolutely nailed the music all night. The dance floor stayed packed until 11 PM because he knew exactly how to read the crowd. He mixed current hits with 70s-90s favorites that kept both younger guests and the older Vietnamese crowd dancing. The glow sticks and light-up glasses were a huge hit, and the energy never dropped. Day-of Coordinator Carina: Carina was incredible. She was warm, personable, and unbelievably organized. I thought my planning documents were detailed, but hers were even more thorough! She made me feel completely at ease leading up to the wedding and even drove to Pleasanton to run our rehearsal (an add-on that was absolutely worth it). Multiple vendors and family members commented on how efficient and organized she was. Photography & Videography: Our package included an engagement shoot plus two photographers and two videographers. Sam photographed both our engagement session and wedding, and his work was beautiful. We chose his light and airy editing style, and our engagement photos turned out amazing. On the wedding day, Sam and Christine were fantastic. They captured every moment while making us feel comfortable. One thing I'll never forget was how Sam noticed we hadn't had a moment to ourselves because of nonstop photos. He quietly pulled us away under the guise of a private reception reveal so we could enjoy a few peaceful minutes together. It was such a thoughtful gesture. Overall, I couldn't be happier that we chose TDE. If you're looking for a wedding that's beautiful, organized, low-stress, and genuinely enjoyable, I HIGHLY recommend them. They truly made our dream wedding come to life.

I had a very positive experience working with TDE. It was easy to schedule a free consultation,…read morewhere we first spoke with Otis, and could ask many questions up front before deciding to move forward. Otis was kind with great attention to detail from the start. Ultimately, we decided with the glam package and our contract was very clear to understand with cost breakdown for removal of specific services / add-ons. I updated it many times with Jessica, our planner, as we made changes throughout the months, and she was always so patient and clear. Our MC Otis did a wonderful job with maintaining flow of the program. Otis was also working as DJ for a good portion of the evening, so props to him! We had closer to an hour compared to 1.5 hours of open dancing because we were behind schedule, but everybody was on the dance floor and he kept the party going seamlessly. Weddings are hectic and there are so many moving parts; we did get behind schedule but we were still able to do everything we wanted to do. Our photo & video services were set to end, but Otis was very professional in discussing with us if we wanted to extend our video services, communicative on additional cost, at the moment. Our photographer, Ben, along with the team Stanford and videographer, Christina, were so fun to work with. Ben was great at providing direction, which is especially helpful since we were not used to posing. I have not received photo & video yet as it has only been a week, but from an experience standpoint, they were attentive to detail, communicative, and glided effortlessly through the event. My makeup artist, Vivi, is the sweetest person. She was super attentive to detail and my particular skin type. I was worried about makeup because I don't wear heavy makeup often. I ended up paying for a make-up trial, and I was so happy working with Vivi that I had no worries for the wedding day. We also added-on make up for our mothers, which Vivi did the morning of. The reception decor turned out so pretty! Everything was set-up as scheduled. I was really happy with the welcome backdrop and name sign. It was also great to take pictures with guests with the backdrop since we had time during cocktail hour. We asked TDE to incorporate a large screen as the backdrop of our sweetheart table, so we found an example from a previous wedding they did, and it turned out exactly as expected. We added the photo-booth, which was so popular with the guests! There were so many cool props and our guests were having tons of fun with it. I also sent TDE a custom drawing that I wanted for the photo strips- and it turned out just like I imagined. We chose Grand Dynasty as our reception venue, and TDE communicated set-up details with our restaurant event manager, Esmond, in the days leading up to the event. I highly recommend TDE and the team that we worked with! Thank you for making it an unforgettable experience.

One Plus One Wedding Services

One Plus One Wedding Services

(22 reviews)

This is an overdue post, but I really want to thank Aggie, her team, and the external vendors that…read morehelp my husband and I plan our wedding day! My wedding day wouldn't have been a success without their help! A while back, my friend told me that she used One Plus One Wedding Services (OPOWS) for her wedding in 2019. She had good things to say about them. My SIL's friend also used OPOWS, so I figured that if a few of my mutual connections have used this vendor, then I should work with them as well. Since I didn't have a wedding planner, going with a one-stop shop wedding services package was definitely a big help. It made my wedding execution seamless! I reached out to OPOWs about a year before my wedding date. Aggie is the main person who runs OPOWS. Aggie was super responsive with our conversations. She informed me about the wedding service package options. I decided to go with the Plus Package option which includes: photographer, videographer, wedding dresses (which I didn't use), Emcee, DJ (I gave the DJ our custom playlist since my husband and I wanted to pick our songs), hair and make-up artist, reception decorations, and chair covers. We scheduled to meet a few times before my wedding. Aggie was super helpful with providing recommendations and tips. I could tell that she really cares about her clients and wants to leave a good impression. Nearing my wedding date, she provided me with a run down schedule so that I could coordinate with her team and the external vendors that she partnered with. We made sure that my wedding day itinerary made sense. On the day of my wedding, I met most of my vendors in person. I was definitely stressed out because I always have this fear that something will go wrong. But to my surprise, all of my vendors did an excellent job on my wedding day. I could tell that they really enjoyed their job and tried to help me make the most out of my wedding day. Throughout the wedding and after the wedding, I received so many compliments from my guests in regards to the wedding decorations, the vendors we used, and etc. I made sure to advertise OPOWS to my guests in case they want to work with a one-stop shop vendor haha. Thank you again Aggie and team! My wedding day was very memorable and filled with happy memories! NOTE: If you're Chinese and can speak some Cantonese, this would make communicating a lot easier. Aggie, her team, and the external vendors that she works with are Chinese. There was a slight language barrier when communicating with Aggie and the external vendors since my Chinese isn't that great haha. But overall, we were able to communicate and get through the wedding planning!

One Plus One did an amazing job planning and executing our wedding! We booked the highest package…read moresince I was really interested in a package that included engagement photos and OPO had the most competitive prices. We paid extra for our photographer (Tang) and my MUA (Hera) was amazing. Hera was my main point of contact regarding any upgrades, questions, or changes to our package. While Hera was on vacation, I worked with Aggie to discuss and finalize the decorations of the venue. I picked out my potential dresses months in advance and Hera put them on hold for me as another bride was interested in one of the dresses I picked out. The MC and DJ were assigned a month before the actual wedding to discuss a song list and anything the MC needed to confirm and know in advance. Our MC was Jason and he was very lively and made the night more fun with his enthusiasm. The entire team was very patient and worked with me throughout the whole planning process as I had many questions and requests. I'm really glad I booked OPO because I didn't need to deal with additional vendors and could focus on what I really wanted for my wedding that OPO didn't cover. Everything came out amazing and I would highly highly recommend their service for anyone debating on booking a package for their wedding.

Redwood Canyon by Wedgewood Weddings - Ceremony site

Redwood Canyon by Wedgewood Weddings

(146 reviews)

We had the most incredible experience hosting our wedding at Redwood Canyon by Wedgewood Weddings…read moreon May 15th, 2026! We locked in our contract a year and a half in advance, well before the recent remodel, and we were absolutely blown away by how beautiful the finished venue turned out. The entire team was so organized and supportive throughout the process. I had MANY questions over those 18 months, and they were always responsive, patient, and thorough. Because of their seamless process, the planning was nowhere near as stressful as I had imagined; they truly thought of every little detail so we didn't have to. For any couples worried about having a wedding at a golf course: don't be! The golfers were super understanding, and it had zero impact on our day. Our guests are still raving about the food, the drinks, and the music. The buffet provided so much food--in the best way possible--and no one went home hungry! We also opted for the dessert table through their partner bakery in Danville, which was absolutely amazing and left us with plenty of sweet treats to enjoy afterward. A massive shout-out to our florist, Dana Florals, who made my dreams come true. I changed my mind so many times throughout the process, but she handled every request with grace and executed perfectly; the florals were a huge hit with all of our guests. Most importantly, we have to talk about our coordinator, Jacoby--she is an absolute rockstar and we cannot recommend her enough! As a Type-A planner myself, I needed someone who 'got it,' and Jacoby truly does. She brought the most incredible, calming energy to both our rehearsal and our wedding day. Even with last-minute changes, I felt zero stress because I knew she had everything under control. She took such amazing care of us, making sure we actually ate and stayed hydrated throughout the night, and my parents couldn't stop raving about her. Our day truly would not have gone as smoothly without her; she is the reason everything felt so effortless! The team also handled all the setup and teardown, and even packed up our leftovers for us at the end of the night. We also loved their partner DJ, Brian, who truly listened to everything we wanted and kept the energy perfect. If you are looking for a stunning venue with a team that handles all the heavy lifting, I highly, highly recommend Redwood Canyon. It was truly the best day of our lives!

Our wedding day was absolutely perfect thanks to the amazing team at Redwood Canyon! We got married…read moreJuly 11th, and from start to finish, everyone on the team (Liv, Ana, Jacoby, Allison, and Simren) were amazing. Simren was our coordinator and I seriously cannot thank her enough for her dedication to making this day perfect. She is so organized and efficient, and from the rehearsal all the way up to the day of- she was on top of it. Everyone in my wedding party couldn't stop talking about how great she was! Everyone on the Redwood Canyon team was so accommodating and answered all of my many questions quickly and with so much knowledge! I had several wedding guests come up to me letting me know how kind and helpful all the staff was! Thank you as well to our banquet captain Jovani and the caterers and bartenders! Seriously every single vendor did an amazing job. There was not a single hiccup the entire day, and if there was, my husband and I had no idea! I can't recommend this venue enough. We toured 4 wedgewood venues in the Bay Area and this is by far the best. Thank you for everything Redwood Canyon- you all gave us the best day ever!

Simply Elegant

Simply Elegant

(9 reviews)

We loved working with Carol! She was extremely professional, organized, easy to work with, and…read morehelpful in coordinating our wedding. I would highly recommend working with her and couldn't imagine going through the wedding process without her! Haeun and I were impressed with your prompt replies to other vendors and your attention to detail. Thank you Carol for all your help. Our wedding decorations, timeline, and day was perfect thanks to you and your team. Sincerely, Haeun and Mitchell

If I had only found Carol and her company before I started planning...I would have saved myself…read moremonths of agony and stress! Her company plans the ENTIRE wedding so you don't have to worry about anything except what you want and how you want it. Coordination: Carol is extremely professional, thoughtful, communicative (we exchanged many many emails while I was on the other side of the US), and patient (she had to explain many things to me and did so with tact)! She was there with me every step of planning, reassuring me the night before, encouraging me on the day of, and making sure both my husband and I were having fun and staying hydrated. Decorations: The wall drapings and lighting transform your venue into a mini wonderland. Highly recommend it though it can be pricey! Table decor was a mix of my DIY and Carol's expertise - what can I say but simple and elegant? DJ/Emcee: Guests really loved the 2 bilingual emcees and wanted to know where I found them - through my coordinator! They made sure the banquet flowed at a good pace (of course with Carol's guidance) and everyone was entertained. Guests also loved the tasteful mix of music the DJs played. Makeup/hair: Kelly stayed with me the whole day and made me into a very beautiful bride. She took my comments during the trial session seriously and made amazing changes on the day of. I had a total of 4 dresses accompanied by 4 different hairstyles and makeup. Cake: Carol's company also handles your cake - please let her! Coincidentally, I found the same bakery before hiring Carol though I wish I hadn't. I had my own cake tasting after I arrived back in the Bay Area; my husband had already tried a slice. The baker wouldn't let me try the flavor my husband had and only let me try one. I'm sure Carol would have pulled out her awesome negotiating skills and made the cake tasting experience better. More bizzarely, the bakery called me on the day of the wedding asking why I hadn't picked up $200 worth of cookies...suffice it to say, the baker is amazing with cakes but not so good with organizational skills.

2 Friends Events - My bouquet

2 Friends Events

(147 reviews)

2 Friends Events made it possible for our wedding day to go exactly to plan and exceed expectations…read morein every way. It was an absolute pleasure working with Carissa after booking the month-of coordination package. She went above and beyond from our initial meeting all the way to load out the night of the wedding. She took the time to understand my vision fully and provided invaluable insight throughout the process. She worked seamlessly with our other vendors, taking the weight of all the logistics so we could enjoy the weeks leading up to the wedding. When we got to wedding weekend she brought a calm and competent energy to the rehearsal and day-of that really set the tone and allowed us to relax and enjoy. We are so grateful for her collaboration and can honestly say booking with 2FE was one of the best decisions we made. If you're looking for a coordination team who will lead with professionalism and translate your vision to reality, look no further!

We are so happy with how our wedding went thanks to Rachel at 2 Friends Events! Rachel helped us…read moreplan and prepare for our big day, coordinating with us and our vendors to ensure every detail was in place. She was so thoughtful and enormously helpful in setting up the venue before the event as well as making sure we kept on track with the timeline throughout the party. She was so professional and thought of details we might otherwise have missed. We truly appreciated all her wonderful help so much. I highly recommend 2 Friends and Rachel to help make your wedding both special and organized.

Queen  Bridals - Restaurant

Queen Bridals

(91 reviews)

$$

North Valley

This review is long overdue! Vicky did the floral and decor for my wedding on 9/24/2022, and I…read morecannot recommend her enough. My husband and I found her on Yelp, and we truly enjoyed working with her throughout the planning process. We initially reached out to Vicky while planning our tea ceremony, and one thing I really appreciated was that she offered Mam Qua (gift tray) rentals, which made the process much more convenient. Vicky was professional, responsive, and wonderful to work with from start to finish. She beautifully decorated our church and brought our blue-themed wedding vision to life. The backdrop was stunning, and she completely transformed the restaurant venue into something elegant and memorable. Everything looked even better than we had imagined. I also loved that my bridal bouquet and the bridesmaids' bouquets were made with fresh flowers and looked absolutely beautiful throughout the day. Thank you, Vicky, for helping make our wedding so special. I highly recommend Queen Bridals to anyone looking for a talented and reliable wedding florist and decorator!

I debated writing this review, but I felt compelled to share our experience. This review is not to…read moreslander Queen Bridals in any way, but to offer honest feedback that may encourage some reflection. Like many couples, we approached our wedding with excitement. A friend referred us to Vicky, and we didn't think twice. In hindsight, perhaps we should have done more research, but we are easygoing people. We communicated our vision, gave Vicky creative freedom, and trusted her as a professional. We weren't difficult. We asked for something simple, elegant, and meaningful. Instead, we experienced stress, embarrassment, and disappointment. In the weeks leading up to the wedding, Vicky voiced concerns that our venue, Koi Palace, was too small. We reassured her we had attended several beautiful weddings there ourselves, space doesn't seem to be an issue. While she eventually said she'd make it work, her lingering doubt was noticeable. On the day of the wedding, I arrived at the venue at 5:20 PM and found our guests waiting outside due to the venue not being ready. Inside, I observed Vicky and her team still working and did not wrap up until 6:00 PM, the scheduled start time of our reception. Later, Vicky insisted she had finished by 5:30 PM and had time to mingle with our vendors, but that version didn't align with what I witnessed or what our vendors shared. The most heartbreaking part came when my wife and I stood before the photo backdrop to take pictures with our guests. Instead of our correct monogram, the backdrop displayed the letters "V & A," despite my wife's name starting with a "J". Our guests noticed and pointed it out. We were stunned. To us, this wasn't a minor mistake, it was a glaring and deeply embarrassing moment. We ended up removing the initials ourselves. Even then, we didn't lash out. We waited, hoping Vicky might follow up to ask how the day went. She didn't. Two days later, I reached out and met with Vicky in person. I calmly asked how she thought the event went. She indicated everything went great and didn't recall any issues. When I showed her a photo of the incorrect initials, she looked at it without immediately recognizing the mistake. Only after I pointed it out did she acknowledged it and offered to Photoshop the images as a solution. That moment was disheartening. It showed a lack of understanding of what her role meant to us. This wasn't about a photo, it was about how we felt in a moment that can't be edited. It was about getting the basics right on a day that only happens once. After expressing our disappointment, we asked Vicky for a 30 percent refund. Not out of spite or anger, but because we truly felt the value of the service fell short of what was promised. The emotional weight of her error left an unsavory impact throughout our evening. We didn't demand the refund on the spot. I encouraged her to sleep on it and consider our perspective, to put herself in our shoes. She appreciated how non-confrontational we were and ultimately verbally agreed to the refund via Zelle. Three days went by. Nothing. I followed up with a message. No response. Eventually, Vicky replied and asked to speak. During our conversation, she reversed course and said she no longer felt the refund was warranted. She maintained the decor had been finished well before 6:00 PM and sent us a video of guests taking their seats at 6:01 PM, which only confirmed she or her team were still at the venue at that time. Technically, she completed the decor by the start time, which falls within the contract, and while we shared our plans for pre-reception desserts and snacks, we cannot fault her for that aspect. As for the wrong initials, to her credit, Vicky was apologetic to some degree and acknowledged the error, but indicated a 30 percent refund was unrealistic. I explained again this wasn't about a backdrop, it was about my wife being displayed by the wrong name, in front of everyone, on her wedding day. It was about the emotional toll and the lapse in attention to detail, especially when Vicky had worked almost exclusively with my wife during planning. How that mistake happened is still beyond me. Candidly, Vicky admitted to mixing up my wife's name with another bride. In the end, Vicky refunded 7.5 percent, stating since we removed the initials, it didn't technically ruin the wedding. No, it didn't ruin the wedding. But it undoubtedly affected how we felt. It cast a shadow over the night. It made us feel discounted, dismissed, and ultimately shorted of a service we were counting on. I believe Vicky put effort into her work. I believe she cares to a point. But her unwillingness to follow through on her word or genuinely consider the emotional impact of her mistake left us deeply disappointed. Mistakes happen, but how you respond to them matters just as much as the service you provide.

Birdy Weddings - wedding_planning - Updated July 2026

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