This medical supply shop took accepted my very cool wheelchair to repair. The manager said that is would be repaired and ready for pick up n one week. The kept it for SIX weeks and that was at Christmas time when I needed it the most. This is a hokey place with a pretty faced. I wouldn't ever go there again and I hope anyone that needs an electric wheelchair wouldn't either. Go to Mobility Works instead, where your treated right. read more

This place offers lousy customer service. They do not return calls and you're lucky to get someone to answer the phone. I purchased wheelchair, knee scooter with accessories, and various medical supplies for my mother on 4/29/2019 spending over $1000. Since September 29th of this year when I actually did speak to someone, Dave- I've heard nothing back. A wheel lock assembly on my mom's wheelchair wore down and is unsafe for my mom to use. I'm just trying to get the part replaced and happy to pay for it. I've heard nothing back. Called again on 10/11 and spoke to Pam. Dave was at lunch and Pam said she'd have him call me back. Here we are on 10/14- no call back. I had to leave a message once again because it's rare anyone ever answers the phone. If I did business like this and treated my customers like this I'd have no customers. There are many medical supply places. This apparently is too small an order for them to be bothered with. I'd highly recommend shopping elsewhere. Customer service here sucks! 10/14- irritated, I went on line https://athomemedline.com and was able to order what I needed. I should have started here. Update: to the store's credit, Pam did call today as well as Rusty, the store owner later. Unfortunately, I'm not sure that would have happened had I not written a Yelp review. Either they are understaffed or their manager, Dave dropped the ball. Regardless, they need to step it up. Nobody is perfect and I get Covid, but this is a medical supply store. Bad service is unacceptable in this type of business where the goods are essential for many reasons such as a person's mobility. Hope the service level improves. read more

Helpful and friendly. Lots of products to choose from. I rented a scooter there. They delivered and picked it up. Very professional. Highly recommended! read more

DO NOT BUY YOUR MEDICAL EQUIPMENT HERE!!! I wish there were a ZERO star option. I bought a very expensive stairlift from them in 2016. There were multiple problems with the chair in the first year (where I could not use the chair for weeks at a time) and Bishoff's efforts at repair were slow and ineffective. Finally, a representative of the manufacturer fixed some faulty setting that Bishoff's had done. For the next couple of years I used the chair everyday and it worked fine. This year, during routine annual maintenance, the Bishoff's technician did something that caused the chair to stop working. Their response has been TERRIBLE!!! I have currently been without the chair for a whole month!!! I bought a stairlift because I need help. They never call me to let me know of any effort or progress getting what is needed to fix their mistake. When I call them, I hear the same BS every time, "Oh I just talked to the manufacturer and the parts we need should be here next week." I want to get my original investment back. What good is a medical aid if I can't count on it to work? Bishoff's treats me as if they do not care at all. Save yourself some big headaches and do not use this place. Please note that I have NEVER before (in my 74 year life) written a negative review. read more

My dad has been dealing with this place and they were suppose to come out Friday. No show. They have a chair lift that won't turn at the top of the stairs. Super dangerous especially since my mom sleeps upstairs. My poor dad has to try to get her on and off without it turning. No call to reschedule nothing. I was there when he scheduled the appointment. Horrible in my opinion and to leave the elderly without a properly working chair. Get it together they spend thousands on a chair lift and you can't get it service when it breaks. read more

Great company very caring and the customer service it is a priority for them I have been dealing with Rusty who owns the company and I have no complaints read more

Was looking for a specific NOVA transport chair but the store was out of stock. The gentleman called the manufacturer, found out that they had some in the warehouse, he had them to ship it to the store. That is what customer service looks like. read more

Rental was as advertised. Staff was great! Very helpful and kind. Highly recommend this company.

Nice, friendly and well stocked in masks which we were looking for!!! Conveniently located

We just placed our order for two Recliner "lift" chairs. Dave was very very helpful & patient & knowledgeable. Rusty met with us first & gave us great demos of the different models. Thank you for all your help. We are looking forward to the delivery of our new chairs! We will be shopping for motorized scooters at Bischoff's soon. read more

I've been to several Medical Supply stores over the years and Bischoff's is far and away the best I've found. It's better supplied, has helpful and knowledgeable staff, and fair pricing. read more

I've got a hand injury, so today I went here to get some athletic tape and cradles. The prices were very reasonable and the guy who helped me was friendly and helpful. I chose this place over Brannon's because Bischoff's are open till 6. read more

My friend needed compression socks; tried to order thru Amazon but they were too small. Angie helped my friend find just the right size and then gave invaluable tips on how to put those socks on!! Very knowledgeable and a joy to work with!! read more

I originally posted a review that was reflective of my shopping situation. I gave them a total of 1 stars and expressed my disdain for their lack of continuity between the owner and manager. After my yelp review , the manager Sonoma called me to try and rectify the situation. I felt she was sincere and genuine in her apology, and I truly appreciated her fixing the problem. I am only writing this new review because of Sonoma, she was a pleasure to work with from beginning to end. If you read my first review (filtered) you will see how upset I was, and how I was not advocating anyone to support this business. I have change my mind, Sonoma did right by the situation and if I am in need of a medical rental this will be my first stop. read more

I ordered a mobility scooter for the weekend. It was delivered to the hotel we were staying at and it all went smoothly.

I have recently developed lymphedema and needed a compression stocking. I ordered several from Amazon that didn't fit, were uncomfortable and would take them off within 10 minutes of putting on. My physical therapist recommended Bischoff's and to ask for Rusty. I had just finished chemotherapy and was pretty down but needed to do something. I asked about custom compression stockings. Rusty was so nice and extremely helpful!! He measured my leg for a great fit. He also suggested seams at the top of my ankle that would prevent pinching when walking. I only waited a few days and then I got them. I absolutely love them!! I wear them from the time I get up in the morning until bedtime to keep swelling down and for comfort. They have made a huge difference in my life. I appreciate Rusty and the entire staff at Bischoff's. They are so kind!! It's really difficult when you are going through health issues and need to turn to the experts! I highly recommend them! Thanks Bischoff's you guys are amazing!!!! read more

Went into store to be a toilet seat riser for Pops, knew exactly what I wanted as I had purchased one in the past. I explained it to the woman that was helping me & she was pretty much clueless & tried to upsell me on another version. I had to point it out to her then she kinda understood. One would think they train or hire knowledgeable employees that know there products. There using COVID as an excuse to make all sales final even if they sell you something that wont work for your application. I contested there policy telling her it was unfair & she was rude about it. Wont ever be going back there as it was unpleasant experience. read more

Amazing folks working here. They greet you when you walk In the door, they are knowledgeable and go above and beyond to ensure you have what you need. I rented an ice cooling machine for my shoulder after surgery, about four days after surgery it malfunctioned ( it happens). I called on a Saturday to see if someone could come out and swap it for me as I was unable to drive. They indicated they don't deliver on Saturdays, however, Joseph heard the desperation in my voice. Two hours later I had a working machine delivered to me. I was beyond grateful. If you need to purchase or rent medical equipment you want to get it here! read more

Went in to look at upright walkers and compression socks. David, the manager, was great with my mom, who was very resistant to the socks. He patiently explained how to put them on, got her fitted, and we walked out with socks. I really appreciated the time and effort he put into our visit. Would love to go back and look at all the other adaptive/mobility stuff they have. read more

I went here looking for several things and was immediately greeted at the door. The first guy who started to help me must have been new because he wasn't very knowledgeable but then the manager saw what was going on and came over and answered all my questions. He was extremely helpful and gave me lots of great advice on how to compare products. He was really patient and spent a lot of time with us. Then when he went to help someone else a woman came over and asked if we needed any more help and answered more questions. They had a great selection and I really enjoyed the help I got from the sales staff. I also called looking for a product and the woman who spoke to me was really helpful. She asked if I had Medicare and when I said yes, she told me Medicare would pay for the item and gave me the name of the Medicare supplier, which I did. They saved me $300! That is true customer service. Anything I need I will be going back there to buy. They definitely have the customers best interest in mind and not just trying to make a buck. read more

I went to Bischoff's today looking for a shoe for my diabetic brother who has a wound on the left side of his foot, and to see what else I might find to make my brother's life a little more comfortable. I have two older brothers who have passed due to diabetes related issues, so I know how bad things can get when a diabetic gets a sore on their foot. It's nothing to fool around with. Joe could not have been more helpful !! He listened as I talked about my brother's many issues, and knew exactly what my concerns were. It was obvious to me, he had medical and medical supply knowledge (he wasn't just a salesman -- he actually knew what he was talking about). He was genuine in wanting to help, very pleasant, and I am pleased with the quality of service I received today. It's rare these days to find a store that will provide the level of customer service that Bischoff's - (Joe in particular) - provided. That was refreshing!! Thanks!!! read more

Excellent customer service today from Joseph! He put new wheels on my walker and found the perfect basket for it. He even gave instructions on how to get up from a seated position using the walker. My friend and I were very impressed with his customer service. read more

The employees at this store are very friendly and helpful. I got the Apollo walker boot there today, it is very comfortable and supports my foot well. I would recommend it for someone that has a foot injury. Thank you Bischoff's I love it! read more

I was very impressed with the way I was treated by "Angie" at Bischoff's. We had been out all day on errands and did not know it was closing time but Angie did far and above what she needed to do to make sure my husband had the correct fitting compression socks. He is handicapped so it is hard for him to get in and out of the car so she went out to the car to show him the various socks available. In the meantime, the other workers were preparing to close but she did not put any pressure on us to decide. If customer service is their goal, they achieved it with us. read more

Went looking for a reinforced lift chair and the staff was helpful and knowledgable. Printed a list of prices for us and were super friendly. read more

Just purchased an "old guy" mobility scooter from Dave on Wed. and have had a few very nice trips "walking the God/Dog" so far..For the new social media record, I am so pleased to have gone to Bischoff's medical supply. Just wanted a nice machine to "help" this aging guy walk the child/dog in the evenings...Whomever reads this...Pass along to a very helpful Dave that both doggie Max and his father(Robert) are very happy with our purchase. YOU made it easy and I appreciate your advice and assistance in my purchase. As we aging Baby Boomers progress thru the years, it is a good feeling to support our local businesses! Thankyou Dave... read more

I went here to purchase a wheel chair ramp for my Mom. I ended up needed a 8 foot one but my car was not big enough to get it home. Rusty the manager graciously offered to deliver the ramp to my Moms house later in the evening on the same day at no extra charge! Who does that?! I love great customer service and knowledgeable sales people. This place has both!! Thanks again! read more

Just got off the phone with Colleen who was extremely helpful in extending my rental but then also said "wait a sec" you can rent it for the whole month at the same price as another week let's do that so you don't have to worry about returning it. This was a fabulous experience and I'm grateful for this slice of kindness. read more

Although I normally do not review businesses I was drawn to after the excellent customer service I received. I realized I needed a hospital bed after my daughter had hip surgery. The friendly staff provided me with a few different choices and understanding my urgency were able to deliver and setup the following day. They have a huge selection of items and their staff was friendly and well informed. read more

I went to this Med. supermart looking for a pair of bandage scissors and kelly clamps. Yrs, I did find what i was looking for and yes price is pretty reasonable. What I didn't like is the customer service they have there, I would expect a friendly atmosphere because being a med mart their customers would be the eldrly who need med supplies but that isnt the case. First there was this guy wearing shades who was at the counter yelling " I'm not even supposed to be here!" and this girl who doesnt even smile at all. kept slamming the supplies i bought on the table. not even a thank you when she handed me the scissors. wow. I'd rather buy my stiff online than see those people again. read more

My mom is in a care home. She went through 4 of them because of incompetent help.. She's on adult diapers because she's incontinent. Mom has a pot belly, sort of more rounded in the middle around her waist. One of the nightshift caregivers, probably didn't adjusted the adult diaper in the correct position and couldn't make the adhesive tabs to meet on top of the other. So instead of trying readjust the adult diaper adhesive tabs, he just taped it to her skin which cause skin to breakdown. It lead to a trip to the Urgent Care. They first tried gauze dressing and antibiotic but the skin gets torn off every time the gauze was replaced and open back up the sore. Then non-stick pad were used but Mom developed a rash because had a allergic reaction to it and it spread to a bigger sore and then multiple sores developed. So it was back to the Urgent Care we had to go. The ER doctor recommended something called Theraskin but he said that I had to go a medical supply store to it. I picked one store out of the phone book, Bischoff's Medical & Mobility, in San Jose. that is nearest to my mom's care home. I talked with one of the clerks. I told him about what happened to my Mom. He was very assuring. The clerk who help me was very knowledgeable of the product. He is also a part time chef. He said he get cuts all the time. He uses the product himself. He said it works wonders. Teraskin (it's like a peel off band aid). It acts as a 2nd skin and binds with the natural skin. He said that within 24 hours, the skin will heals normally. He said the product will work. ...................and it did. It's not just buying the product, it was that one clerk who keep assuring me that "everything is going to o,k. with my mom"...and he tried the product and it work for him. He made me felt better afterwards. He said the store can almost order anything if I ever needed anything else. He gave me the business card to the store and said I can called him any time. I got EXCELLENT SERVICE there. at Bischoff's Medical & Mobility. P.S. That Caregiver no longer works there at Mom's care home anymore. read more

My husband n I have been here before, but I have to say this time was the best ever. The gal who waited on us was nice, pleasant and friendly WITH A SMILE! and she answered all our question about Lift Chairs. We had done our homework prior to our visit, so we pretty much knew what my husband needed. They had lots of models to try. She was patient with explaining about the proper fit for my husband as he is tall, over 6' and his weight....he needed a good strong sturdy Lift Chair. The gal was a blessing for my husband, explaining he would be using this Lift Chair a lot and comfort is important. He agreed and was sold on the one he chose. I used my credit card and she asked for some I.D. When I took out my driver's license she noticed my medical provider card and explained we could get a discount. Wow! Great! We'll take it! We had a great fantastic experience today. I wish I knew the gals name who waited on us.....she helped a lot to make our visit to the store the MOST pleasant one EVER!!! and we want to Thank Her! She helped us with the delivery, which might not sound like much, but she very helpful to make notes for the delivery guys once they get here. We really appreciate our visit today. Thank You. read more

I went into Bischoff's the other day looking for a scooter because i broke my leg and was tired of crutches, They were out of scooters for rent and alls they had was a brand new one. So the lady that helped me asked the owner if they could rent me the new one and he said yes. The people at Bischoffs were wonderful and very helpful, I strongly suggest going there. read more

Nice staff and knowledgeable, very helpful about products. They carries products that CVS and Costco don't carry. Check them out for medical supplies read more

My mom has MS and can't really get around without a wheelchair, so when I learned that she was coming for a surprise visit the next day from out-of-state I was a little concerned, to say the least. The exceptionally friendly staff helped me by renting me a very high-quality ramp that she used during her week-long visit. I'm not sure what I would have done if they didn't have the ramp in-stock. They were able to very quickly help me; I think I spent 30 minutes in the store before being able to leave with the ramp that would allow my mom to get into my house. Thank you very much Fong, Sonoma and Colleen! You were so kind to me, and you made my mom's visit possible and helped us share some special time together. It's rare when a business can actually change your life but in this case Bischoff's did. read more

This place has been a savior for me and my client, everything you need for aging/illness is right here. The staff is also impeccable and always willing to help you get to the bottom of your requests. The management at this particular location is on TOP of their game at all times. Thank you! read more

Wow! Great customer service. Decent prices and of course handicap friendly. Not only did they fix my battery for my chair, they carried it out of my car and back to my car for me!! read more

This place was great. They were more than accommodating and helpful. My was dad visiting from out town and he needed a wheelchair for him to get around. As a out of towner I was worried that I would not find a place that rents out wheelchairs but to my surprise Bischoff's medical and mobility came to the rescue. Not only were they affordable they were also very nice. I highly recommend this place for all your medical and mobility needs. Definitely earned the 5 stars. Thank you so much for the Bischoff's. When visit again I'll definitely come here again. read more

This company sold my dad a top of the line stairlift, & made all kinds of promises about friendly service & even offered to buy the chair back if we no longer needed it. NOT TRUE! When I left messages abvout returning the chair ( as my dad passed before ever riding in it) my calls were not returned, after several messages left, they did call me and informed me that their warehouse was full & they couldn't take back the chair. So I put it on Craigs List, and when each person called to get information about it they were discouraged from buying it from me and tried to sell new ones! This place has shady practices. BUYERS BEWARE ! read more

Just stopped in to pick up some Elastikon. Their friendly staff helped me locate what I needed and sent me on my way. Very efficient.