Very helpful salespeople. Not pushy! Took samples home a few times before deciding on the flooring. Recommended by a friend...good choice! Quickly and beautifully done! read more

I only have carpet in one room in my house and they have done the carpet in there twice. Once 12 years ago and now they just redid it. Professional and reasonable. Jon took care of us. read more

Bixby Knolls Carpet & Flooring - Recarpeted studio room. - Carpeting Near Me - Orange, California

We bought our home in 2021 and gutted the house, we bought our flooring and hired Bixby knolls to do the work. They were great with purchasing the floor and getting everything scheduled, however the crew they sent us to do the demo and put in the new flooring was terrible the guy and his son would come out and work until noon, when they put in the new floor it was rushed and now 1-2 years later the baseboards are all cracking, some of the flooring wasn't even installed properly in which Bixby knolls also sent us a different crew to do the backsplash in the kitchen and we were told to let them know about the are the are of floor we didn't feel was right and all they told us was to give it more time to set. On to the backsplash the grout work was half assed and most the grout at the bottom is all chipped or fully gone. For the amount of money we paid I sure was hoping to get more than 2 years of solid work out of what we completed. This is just another example of poor workmanship during and after the pandemic. read more

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Bixby KnolLa did an excellent job. I put new LVP in the first floor and all new carpeting upstairs - 2000sq ft. the new baseboards were delivered early so I had time to get them painted. Demo was quick-even 2 layers of linoleum +tile. any cracks in the slab were patched and sanded. all flooring is perfect and new baseboards installed flawlessly!!! they also handled moving all the large furniture pieces! lots of detail but this company did a lot of work and completed it in 2 week!!! read more

We had THE BEST experience with this company! Called them on a Monday morning for a relatively small project, and the job was done by end of day Tuesday. Excellent communication the whole way through, and great customer service from Charlie. Excellent installation from Jaime! We could not be more pleased with them. Very reasonable price, and unmatched customer service! read more

Bixby Knolls Carpet & Flooring - an empty room with a dresser and a trash can - Carpeting Near Me - Orange, California

What a wonderful experience. It's not often I get the privilege to redo my home but Bixby Knolls made it fun and reasonable! The ladies were like professional designers and gave me incredible ideas! And wow! I am so pleased! Thanks BN! read more

Bixby Knolls Carpet & Flooring - Carpeting Near Me - Orange, California

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Vicki was extremely rude I didn't help with the issue that bixby knolls occurred Don't make business with this company. They are not responsible for bad flooring installation read more

Our landlord decided to replace the carpet in our home after 6 years due to some water damage. Our old carpet was low quality and didn't last long. Bixby Knolls was hired to lay new carpet and the quality of the product is so much better. Vicky was very helpful with setting up a quick appointment and giving me details on what was needed on my end. 3 installers came out today and they were AMAZING!!! These guys spent all day making sure everything was perfect and even helped us move some of our furniture from room to room so they could continue the job. I love my new carpet it is so soft and warm. Thank You Bixby Knolls for your outstanding customer service!! read more

Jaime, Oscar and Omar are the best!!! Very professional and extremely detailed. They did an awesome job and left my house spotless!! I would highly recommend this company. Also, a shout out to Jon, the sales rep! read more

I have been using Bixby Knolls for years, always do a great job, and I have referred them to my friends. 5star for sure

I've had carpet installed in multiple homes and this is The WORST customer experience I have ever received. I went in for a carpet sample after they were recommended by my realtor. I took a carpet sample and left my name and number since salesperson was on vacation. No one called me back. I reached back out and was able to get a quote over the phone from VICKY since they have installed in my unit previously and ordered the installation for the following Friday. I told her I had movers coming in Saturday and VICKY assured me that they would be able to get the carpet shipped in time and asked me to call back the following Tuesday to "remind" her to follow up as according to her " it would be on my mind more than on hers". RED FLAG! I called back on Tuesday and she said she will follow up. What followed became an Huge ordeal as she called me and advised my carpet will not be here for another week and to push the install back. She acted like it was no big deal and when I got irritated she proceed to tell me " You are the one that picked out the carpet not me, and You really should have had a back up since your carpet was being shipped from Georgia. I have no control on what gets loaded to the trucks!" Completely enraged with her response I told her to look for options that would give me a Friday install time. She gave me 2 options and told me they were all in the same price range, however I never got another statement therefore was just charged for the original carpet she quoted. Come install day, I texted VICKY to see if installer was confirmed for 9am arrival and her response was " Sure, don't know I'm not in the office" FINAL Straw was the installers damaged my railing in which I texted VICKY and NO RESPONSE. Completely ignored my report of damage with no accountability. WORST CUSTOMER SERVICE EVER! DO NOT WORK WITH VICKY. Take your business else where where someone will actually care of your business. UPDATE: post review, I received a call and text from Amy as follow up for on feedback and apologized for the poor customer service I received. She offered to credit me for the repair fee and was diligent in following up to ensure all was taken care of. Appreciate a business that takes ownership of this actions and reiterates the importance of customer service. read more

Bixby Knolls Carpet & Flooring - Damage by installation - Carpeting Near Me - Orange, California

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We had a wonderful experience buying and installing our carpet with Bixby Knolls. The whole process was easy. We worked with Jon to gather samples and ideas. He came out to measure and we were ready to go. The installers did a great job. Great experience from start to finish! I would highly recommend them! read more

Bixby Knolls took care of us when we needed a stair runner for our main stair case. They did a great job and I will call them for future flooring needs. Thank you! read more

We recently had our old laminate floors replaced with vinyl. We didn't want vinyl on the stairs and decided to have carpet instead. I knew what I wanted, but trying to the color and the price I wanted was exhausting. I wish I would have started at Bixby Knolls and saved myself the headache. Amazing customer service! They had what I wanted in stock, which saved me a lot of money. Super great experience! Definitely recommend! read more

I have been using them for over 25 years. They are the best. Jim and Vicky and their entire team are great to deal with.

A+ company from start to finish. My wood floors look amazing.

I called to get prices on mannington. At least 25% more than other places. Still, I won't knock them since they're not a preferred mannington dealer. I gave them an option to see if they would be more competitive for mannington and they never called me back. read more

We recently used Bixby Knolls Carpet to install vinyl plank flooring in a rental house. We were very pleased with the whole process. We especially appreciated their guidance with choosing the perfect flooring (and also more suggestions regarding the house). They took no shortcuts, removed and disposed of all previous flooring (including an unexpected BONUS layer of flooring under our carpet and padding) to thoroughly prep for the new floor. The finished product is gorgeous. All was left very clean and ready to show to prospective tenants. We will use them again. read more

Bixby Knolls Carpet & Flooring - Carpeting Near Me - Orange, California

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Just last week I had new carpet installed in the bedrooms. I am so happy. This is my third time to use them in last twenty years. I went somewhere else for our family room 2years ago to a place recommended to me but came back to Bixby, They have a great selection and are so helpful without being pushy. The installers were so nice. I immediately felt comfortable with them in my home. And they did a beautiful job. It got late but they were still so happy to help get our furniture put back with a smile. I love my new carpet! read more

We used Bixby Knolls to redo the flooring in pretty much the entire house. Jim and staff were friendly and very helpful in the showroom. Pricing was good and we were able to get an installation date that fit our schedule. We had both carpet and luxury vinyl flooring installed. Installers worked fast and installation was completed ahead of schedule. Jim was very flexible with any requests we had during the installation process. They have excellent customer service. We would definitely use Bixby Knolls again and would not hesitate in recommending them to others. read more

Bixby Knolls Carpet was super knowledgeable and upfront right off the bat. My husband and I felt comfortable with them and didn't feel like they were being pushy. Steve was great to work with. The problems came when it came time to install. We hired BKC to install carpet upstairs, hardwood downstairs and marble in the master bathroom and all guest bathrooms. When installing the wood, the workers messed up and stopped short in two areas which eventually had to be ripped out and redone. They also put two 11" planks of wood in the middle of our downstairs bedroom when the rest of the planks were at least 3 feet long. These also had to be ripped out and redone. After this had all been fixed, we started seeing large gaps between the boards- large enough for us to be able to peek glimpses of the unfinished wood underneath. Steve had stated that it was done on purpose because the wood needs room to expand. First of all, that's what quarter rounds are for and secondly, I've lived in three houses and been to tons of houses with hardwood floors and there was not one instance where there were gaps in the hardwood let alone gaps big enough to show the light, unfinished wood underneath. Steve had the wood manufacturer come out to the house to take a look at it because he thought it might have been because of a faulty product but the manufacturer stated that the installer just needed to clean it up and close up the gaps. Steve agreed to have his installer close up the gaps but that never happened. Not only that, we've noticed that there are splintered planks of wood from when the installer cut the wood. There are little pieces splintering off of our hardwood floors! There is also wood glue that oozed out and dried. This can be cleaned but BKC sure didn't make the effort do to it. I was hoping that since carpet is more straight forward, I wouldn't run into any issues with the quality of their work. In every area that the carpet meets the bathroom floor, there were nails that completely poked out all along the line! The carpet also did not meet the bathroom floor cleanly. The installer left large and inconsistent gaps between the marble and the carpet. Not only that, looking down the hall, you can see that the carpet wasn't tightly installed along the wall because the carpet is wavy along the wall. I got them to tap down the nails (they had to rip out the carpet again) but now whenever I step in that area, I can feel with my feet that the carpet is not flush to the ground- there is space between the carpet and floor. I didn't want to bother with them anymore so didn't bother with the rest of the issues. All in all, there is a huge lack of supervision of BKC's installers. After I reported the first few mistakes, Steve should have been watching his installers and their work closely to make sure they didn't make any MORE mistakes. Instead, the installers continued to work unsupervised and did a sloppy, horrible job. I would not recommend BKC for your flooring needs. read more

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Bixby Knolls Carpet It's not like you drive past this place and expect much to be inside. It's in a mid-century store front that most people pass at 40mph. But, guess what? The place is PACKED with flooring materials. Hundreds of types of carpet, hardwood and tile. My man Frank "H" in there has always provided good advice and good deals with quality installation. His dad started the place something like forty years ago. I've had at least five jobs in the last 12 months done by him and his people. If you're looking for carpet in the 90807, be sure to stop by and talk to the humans at Bixby Knolls Carpet. They also have a store somewhere in the OC that is also branded Bixby Knolls Carpet, which confuses the people there who have no idea where Bixby Knolls is. read more

Can I give ZERO stars? I'm in the building trade and quiet a bit how things work behind the scene. Stopped by the other day and got some quotes on floor samples (I took notes) so when I came back and brought the samples back I was told I would get a phone call within hour. That "hour" turned into more like 26 hours...already unprofessional. Then came the quote...first of all he quoted me a much higher price per SF than he told me in the store, then he argued it was my mistake. Well, I wasn't alone that day. Also, I never got a "trade" discount offered which is standard practice. I asked he would email me the quote and name of the material...guess what. Never got it. Final: I find this place to be very unprofessional and when you see how much competition is out there I would suggest to avoid this place at all cost. Don't get burned. I found a different place with a much better price and product. read more

We are glad they were recommended to us for floor installation. Laminate and carpet of choice. They were prompt, professional and delivered an excellent product and service! All persons we dealt with were polite and helpful and delivered as promised. I highly recommend them. read more

We used Bixby Knolls Carpet seven years ago. Our entire home was renovated. They tiled two showers, put a back splash in our kitchen, carpeted every closet, and put hardwood throughout our home. I can't say enough about them. Their contractors even put out a small fire that some painters I hired started in my kitchen. If they were not there that day, I don't know what might have happened. Thank you BNC, everything still looks great! read more

Vicky was extremely helpful showing me their amazing selections. And their quality is far superior to other products we've been shopping.

Excellent service and knowledgeable, experienced installer. The floor has good selection of product, both vinyl flooring and carpet. Especially appreciated in- store help provided by Vicky. I would highly recommend this business. read more

We recently bought a house in the area with wood floors in all of the bedrooms and living room. We weren't able to enjoy these rooms with our growing baby. We were unsure about the best way to bring in carpet and keep the wood floors for the future. Large area rugs are crazy expensive. Steve at Bixby Knolls discussed the various options with us. We decided to go with bound edge carpets with felt backing in the bedrooms and a nonslip backing in the living room. Our selection included three colors of Shaw Carpet in two styles. Steve was nice enough to come out to assist with the measurements and we had the carpet a week later. We are very happy with the service and our baby loves playing in all of the rooms now. Their guidance, solutions and no pressure sale is well appreciated. Thank you Steve and Bixby Knolls Carpet! read more

I have been in several carpeting showrooms recently, and none have been as beautiful and welcoming as this one. The owners clearly demonstrate pride of ownership and keep the premises looking clean and inviting. Not only that, Vicky, who helped me look at berbers today, was so pleasant, down to earth, and savvy. Her customer service skills are tops! She is a real person, sincere, genuine, and friendly--not phony and out for a sale! (My type of person to do business with!) I would shop here for my floor covering in the future without feeling the need to shop around; but unfortunately I'm moving to Wilmington, North Carolina on Wednesday. Very impressed with this showroom! Oh... and I forgot to mention that I was equally impressed with the gentleman who assisted Vicky & me briefly, whom I believe may be Vicky's husband. What an awesome couple! HIGHLY recommend! read more

Bixby Knolls recently did my whole house in new flooring. The job was outstanding - furniture moved with care and details finished nicely.

We had some carpet installed just before Christmas and could not be more happy. Vicky was our sales person. She was helpful and very friendly. She allowed us to take home large samples and never pressured us. We ordered our carpet which was in stock so we were able to get it right away. The cherry on top of the whole experience was the wonderful installers. They were a father and son team. They were nice and respectful and did a top notch professional job. I would highly recommend Bixby Knolls! read more

I had flooring installed a couple of months ago. The price was fair, the service was great, and I love my floors.

I had Bixby Knolls replace our downstairs flooring (after a flood) and replace the carpet on our stairs, as well as the baseboards and casings. They have the best selection of waterproof flooring of everywhere that I looked, as well as a great selection of carpet. Much better quality then at Home Depot or Lowe's. Reasonable prices, well trained installers, and a very knowledgeable and helpful staff. I will definitely work with them again. read more

Just had Bixby Knolls install new wood flooring in a living room and dining room. We were expanding an already 1000 square feet of 5-year-old wood in adjacent areas Not only did Jon find the same wood, it was a near-perfect match. The installers did an outstanding job, were clean and very easy to work with. We could not be more satisfied. Bixby Knolls is our new go-to for anything flooring related. read more

Bixby Knolls installed carpet and upgraded padding in our entire 1-story house. We also had new tile installed for a bathroom and entry way. We used them previously to re-carpet an entire 2-story house, so obviously we like them! They do a high-quality job, are on-time and responsive. Their price was reasonable and in-line or slightly below other competitors that we got bids from. I highly recommend this company for your carpet and flooring needs. read more

My new floor is beautiful! John helped us choose exactly the right materials, color, and style, then installed it perfectly and on time. I couldn't ask for more. read more

I have done business with Bixby Knolls for years, thousands of yards of carpet and overall been satisfied until now. The last carpet they installed was not properly stretched when installed and I was initially told they would take care of it under warranty. The problems started with ripples appearing in the upstairs hallway almost immediately after the installation, however since there were tenants in the home I could not have it re-stretched at that time. When the tenant moved it was a few months past the warranty and I ended up paying for the re-stretch of the whole house. I tried to reach a compromise with them but I ended paying the full amount. I will not do further business with this company. read more

In the 12 years I have lived in my house I have used Bixby Knolls Carpet for my flooring needs. When I originally moved in I had tile and carpet put in the house. Then 6 years later they installed hardwood and more tile. It was not because of the quality it was done twice, its because of my personal choice. I would say if I shopped there twice.. it must have been good. They have always offered affordable pricing and the installation was quality. I would recommend this company to anyone looking for new floors! read more

Bixby Knolls Carpet & Flooring - great wood floors and stairs - Carpeting Near Me - Orange, California

Nice to work with at the beginning and that's how they get you hooked. They make careless mistakes and then the customer has to pay for them literally. They installed the wrong color since they didn't confirm the color name or number when they ordered it. Good thing is that it didn't cost to return and get the correct color (the manufacturer has a customer satisfraction guarentee deal), but Bixby charged us to reinstall the correct carpet even though it was their fault. What a hassle. It's not like their prices were any better than other places. So just do yourself a favor and go somewhere else. You will have peace of mind that where ever you go, it will be more professional and it will be done correctly the first and only time. read more

This place was cool. I support family owned mom and pop shops. They were real personable and nice. The process was quick and easy. highly recommended read more