Hi Everyone, What…read morereally terrorises a man? "Honey the dryer has an error code and stopped working, and I have a load of wet wash in it." What do I do, I don't know what dryer codes mean. I don't have any diagnostics devices I can use and even if I did, I don't know what the mean. What to do, what to do? Yea, you're the honey man, so you gotta get it fixed or no honey. And my day was going so well today too. Here's your fix, Mr. Fixit! Call Charlene at Ulgy Duct Cleaning who we have used for years at two different homes. Their name may say "Ugly" by that is nothing compared to the mood your Honey will be in if Mr. Fixit, doesn't "get 'er done". lol When you're in trouble, with your code, and you have no idea what it means, or what to do, Miss Charlene does! I called in the afternoon, and they were at our home at 9:00 AM the next morning because we needed it yesterday. I am not stating here that they can always respond that quickly. However, this time, they did in our case. Derek, their technician was out and done by 9:45 AM after completing a very thorough serving and lint removal from our dryer duct. What I enjoyed the most about their very efficient service is Derick climbing up on our roof to remove the lint from the breather duct going through the top of our roof of our home, and then taking a couple of minutes to show me how much lint he extracted from the roof duct and from our duct at the dryer vent. He then replaced the flex duct from the back of our dryer, connecting to the the bottom of the breather duct rising up through the roof. Derick stated that the dryer installation delivery teams always install inexpensive, non-flex duck that will crack, and eventually develop a hole leaving your dryer tint on the floor. He didn't say it, but I am, this is a home fire hazard you need to avoid to stay safe. Derick then installed a much more flexible duct connecting the back of our dryer vent to our homes Dryer breather duct. Finally, Derick made a recommendation to me based on the amount of lint he removed, if you should have your dryer duct serviced every year, or every six months. In our experience, Derek was polite, knowledgeable, efficient, and was very patient with his explanations, and is a pleasant communicator. So if you like your honey, Honey, we have a recommend you call Charlene at Ugly Duct Cleaning when next you hear from your Honey about a dryer code. We are so glad we did. Enjoy!

This was the second time I have used Ugly Duct! Came out the next day and cleaned dryer duct, went…read moreon roof to make sure the outside was clear. I have been very pleased with their service and recommend them if you need duct cleaning etc.

The Hilton Head/Bluffton franchise sold us a new heating/air conditioning system in September 2025…read more I phoned yesterday to make a maintenance appointment but the phone clicked off. I thought the phone line went down as we are under heavy construction in the area. I stopped by the office at 49 Pennington Dr, Bluffton, SC 29910. The sign was removed and there is no furniture. Clearly they are out of business. What a disaster! Next stop. Corporate. Let's see if they honor the contract.

Edit: Howell-Chase just came and repaired the miswired thermostat that One Hour installed during…read morethe summer. They must not have checked heat because of it being summer. Was told we were on the repair schedule two days in a row and they never showed up. Waited all day for 2 full days. Called 7 times. Was told 4 of those time I would receive a call back to tell me what was happening. No one ever called back. Don't waste your time on them-they are the worst customer service ever. Edit: They convinced hubby to let them try again. Still a no show on day 3. Eight phone calls later. Nobody.

Amazing work by Thomas! Clean, courteous, fair priced and timely. Highly recommend for dryer vent…read morecleaning!!

From the owner: Prevent the #1 cause of house fires by scheduling your annual dryer vent cleaning service with…read moreLowcountry Vent Cleaning. Call & schedule TODAY! (843) 814-4489 OR email admin@lowcountryventcleaning.com

Outstanding service. Professional and knowledgeable. We now have an annual contract so we don't…read morehave to think about our AC not working in the future.

I had a dryer duct cleaning done. The tech did a very thorough job and also suggested the vent…read morecover be replaced. He was on time and was very respectful of our property. The amount charged was very reasonable. I would highly recommend them.

Thank you, everything runs perfectly! On time, left everything cleaned up. Couldn't ask for…read morebetter.

Clarence did a fantastic job in a very timely manner got us up and running in no time.read more

Will not call on them in the future. On the plus side our cleaner was prompt and polite, but I'm…read moreafraid that's the only good report I have. We had moved furniture out and vacuumed thoroughly before his arrival. Good thing, because he did not. The vacuum on his steamer apparently did not have much sucking power because he left the carpets sopping wet. I even found a peanut deposited in one of the rooms! One of the bathroom tile floors still had dirt and grime in the corners and at the base of the vanity. The solvent he used has a terrible chemical smell. Never again!

This company an extreme disappointment. If you have to have a cleaning done I would NOT RECOMMEND…read moreusing them. They don't explain that they charge for 2 rooms whether they clean 2 or 1. In my case the one room they "cleaned" was not cleaned correctly. It was expressed there were pets, in the home, and that was the reason for the cleaning. It was later explained that the carpet should have been raked (for the pet fur), then vacuumed, then cleaned. This however, was not done. Upon further inspection, it was found there were literally clumps of fur, all over the room, especially behind the door. Pictures were taken and this was communicated to the office. Upon review they AGREED the service was not completed to their standard or ours. What we were Not made aware of is apparently they have given themselves 30 days to correct any issues. According to the GM this policy is NOT in writing Not is it provided to customers. The room that was cleaned was in an elderly woman's home. We cleared everything from the room to assist with the cleaning. In the week it took to get resolution, we had to put the items back in the room. My mom was unable to move safely around her home with the clutter. We had to contact another company to complete the cleaning. A week later the office manager Tye arrived to make things right. She agreed to the work but needed a final approval. The GM that was contacted refuse to approve. We cleared a much smaller space, closer to the door, to allow them to rectify this issue. The GM not only refused to give a refund, a partial refund, or to clean the smaller space, but instead offered a 5% discount off a full price cleaning. (again they charge for 2 rooms min even if they only clean 1) THIS HAS BEEN MY MOST DISAPPOINTING EXPERIENCE SINCE MOVING BACK TO SAVANNAH, TO HELP MY MOTHER. I WILL NEVER USE THIS FRANCHISE BUSINESS AGAIN.

I've used them for years and purchased 3 HVAC units from them for different homes. After the last…read morepurchase a year and a half ago the unit broke. Love decided to charge over $2000 to fix it. After the bad customer service and rude attitude I experienced, I will never use this company again.

As an update to prior experiences, I am lowering my rating. Service personnel remain helpful and…read morecourteous. Service response was great. However, service managers DID NOT return my multiple calls asking "after the sale" questions about emergency service work performed. Therefore, I feel my experience is no longer exemplary.

Hi, Just a short message to let everybody know that…read moreServiceMaster of Beaufort is fabulously great. I had a mold problem in the Master bath and bedroom. Not only did the inspection within 3 day of my call, they were able to schedule the demolition and mold remediation within a week. Adam, Gregoria, and Victor set to work first thing Thursday morning, then Victor and Gregoria finished the demolition by 5 PM. Their work ethic is stupendous and amazing. Wonderful people! Not only that but the owners, Jaime and Jim were checking in every so often to see how it was going. Service like this is beyond valuable. We are supremely grateful that this company help us out after we got by another vendor (i.e. check Yelp review for ServPro of Beaufort county.) ServiceMaster, you are top notch. Sincerely a satisfied customer.

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

We had a leak under our kitchen sink and Trey Ferrell immediately diagnosed the problem as being a…read moreleak in the garbage disposal. In less than 24 hours he returned with a new disposal and installed it. The whole project was done promptly and neatly and it was a pleasure having Trey in our home. Just a wonderful experience. George Anderson

We wanted to thank Steven our HVAC technician from Superior Services in Bluffton SC for his…read moreprofessional and direct approach in answering our questions and for providing to us his recommendation's to help prolong the life of or existing four ton condensing unit.