All the great reviews are spot on correct. I needed to replace my ~16 year old dead heat pump and…read morefurnace. Had already received 3 confusing estimates from Bel-Red (no longer using, they got too big) ranging from $21K to $40K. Premium priced for average service. Rob took the time to review my current HVAC system and needs. He walked me through various equipment choices narrowing each one down to what made sense for my house and needs. His bid was very reasonable and logical. Best all, extremely competitively priced. Setup a two days back to back for removal/installation. Did hit a hiccup, in that the new sensor was bad and caused multiple error messages. Had to wait for the part to become available, but they keep me abreast of timing. Final sensor arrived, now installed. Works great so far. Will continue to use Overlake going forward for maintenance. I'd give them 10 stars if Yelp would allow.

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

I had a fantastic experience with this group…read more Firstly, they were very, very thorough when they came over to take a look at my furnace to setup my heat pump and AC. They went through every single vent in the house, inspected every single nook and cranny to determine what would be needed, including the furnace itself. Secondly, they were very patient in revising their estimates several times after every unnecessary question that I asked them with requests for revisions. Thirdly, they came over exactly at the time specified, got to work right away, were very friendly, and didn't ask for anything. They spent a full day, working tirelessly, got the job done, tested it thoroughly, and left only after completing all checks. Their price was very competitive too. All in all a fantastic experience. Highly recommend this crew.

So quick to respond, good communication, and professional…read more My fridge stopped working one evening and Andrew was able to come out immediately the next day to look at it. It is $65 for them to come out and assess the issue, which is waived if you decide to go through with the repair. They are transparent with the quote and will wait for you to approve before work is done. He replaced a few compressor parts and had my fridge working and ready in a jiffy! Cost around $600 for parts and labor. All around great experience.

Prompt and friendly service. Both setup and in house what more could you ask for. Have had to same…read moreexperience both times I did business with them

Top marks all around. We needed to place our aged furnace…read moreand A/C units and called Better Air NW to come out for an estimate. Colin took the time to learn our wants and needs, understand our current system, and most importantly, what we did not want. It was a frank discussion to match the install with what we wanted; no upselling, no pushing for a heat pump once we said we didn't want one, no pushing extra services. Straightforward and honest. The estimate was right in the middle of the range (for this area), and we were able to schedule the work for early the next week. It was going to be a single day, but our "mission glitch" was some less-than-up-to-code electrical on the old system that needed to be brought up to code. That added a few hours and ran us over into the next day, but it was done at no extra charge. From start to finish, communication was timely and clear, by text and phone with email as a backup. Scheduling was a breeze and teams arrived exactly when they promised. The quality of work is excellent, and it all comes with a ten year warranty. Pleasant, professional, efficient.

Our second AC unit for the third floor of the house failed in the summer heat, Nick came out and…read morehad the parts on the truck, so he was able to fix it immediately. Price was reasonable and service was quick. Will always use these guys.

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

We've been Pearce customers for over ten years and can strongly recommend their team!…read more Clair recently visited to perform our annual heating and A/C maintenance. As always, he arrived right on schedule and was professional, courteous, and friendly. He even patiently put up with our dog jumping on him while he was trying to work! We're very happy with the service, and our house is staying nice and cool during this hot summer. Thank you, Pearce, and especially Clair!

After consulting several vendors, we chose PEARCE to install a Hybrid Heat Pump system and an…read moreElectric Vehicle (EV) Charger in our home. We are HIGHLY satisfied with all aspects of the experience, including the functioning of the installed equipment. All of the many PEARCE team members I had contact with were a pleasure to work with. Communications with PEARCE were prompt, succinct, and complete; expectations were clear. Pricing was reasonable. A detailed description of our experience follows: PEARCE was introduced along with 2 other vendors by Puget Sound Energy (PSE) as a candidate for installing an EV Charger (which we had procured separately) and associated electrical wiring and breakers. The PEARCE representative, Isaac, made a much better impression than the other vendors. He appeared in person (rather than over the phone like another vendor) to examine the site and he answered all my questions; thanks to the information he provided we moved the installation point to a better location. PSE also introduced 3 vendors for installation of a Heat Pump, a system that would be new to our 1970s-era split-level house. Two of these vendors proposed (based on our home's square footage) a 3-ton capacity Hybrid Heat Pump, with one stating that additional ducting would be needed; the third vendor was adamant that we would need a ductless heat pump because a Hybrid Heat Pump system would not function with our home's ducting. The variance in Heat Pump proposals left me confused. Therefore, due to Isaac's positive impression, I asked PEARCE to make a Heat Pump proposal. Brian visited the following day and was able to alleviate my concerns with his technical knowledge and his rich experience with Heat Pumps. He said that though he would be happy to install a 3-ton capacity system, he believed a 2.5-ton capacity Hybrid Heat Pump system would be a better fit given factors beyond our home's square footage, such as the size of our ducting and our house layout. The PEARCE team arranged to have both the EV Charger and Hybrid Heat Pump installed at the same time. Isaac installed both the EV Charger and the electrical wiring for the Heat Pump, including placing easy-to-read printed labels on the installed breakers. A multi-person team led by Jake installed the Hybrid Heat Pump system over two days. I was very pleased by the routing of the lines between the external Heat Pump and interior Air Handler (located in our laundry room): no conduit needed to be run on the exterior of our home and no interior walls needed to be cut open and repaired. A nice touch by Jake's team was the fabrication of a metal pocket next to the Air Handler for storing the equipment manuals. The installation teams were respectful of our property, including wearing booties or laying cloth rugs to protect our floors. Alison of the office team was a pleasure to deal with in setting up dates, dealing with a minor issue, and invoicing. We have been able to experience the functioning of the installed Hybrid Heat Pump system on both cool and warm days and are very satisfied; the 2.5-ton capacity system that Brian recommended meets our expectations for both heating and cooling. Regarding heating: compared to the gas furnace it replaced, the new system keeps our home at a more even temperature both throughout the zones of our house and across the hours of the day. Regarding cooling: previously we had no cooling system; the heat pump exceeds our expectations in cooling our entire home effectively with relatively even temperatures across zones. The PEARCE people take pride in doing quality work and are a pleasure to work with.

Excellent service from Boris S. and his colleague…read more My gas water heater had stopped working, and I also had a toilet with a slow leak. They arrived on time, sent an ETA text beforehand, quickly diagnosed the issues, and had the water heater running again within about 20-25 minutes. Boris also took the time to discuss replacement options for the future, including a Bradford White water heater, and promised to follow up with a quote and recommendations. The toilet repair will need a little more time to confirm, but overall I was very pleased with their professionalism, communication, and responsiveness. I would not hesitate to call them again for future plumbing work. Thank you, Boris and colleague!

Boris was friendly, informative and very professional. He finished the work on time and also helped…read moreout with a pending sink clean. Pricing was good as well.

Been using for a few years for tuneups and my son had a heat pump put in that works mahvelouslyread more

I have had enough. While Go Green was the cheapest quote, you get what you pay for. My nightmare…read morebegan in October 2025 and is still ongoing six months later. As of April 13th, I am still being double charged and the issue has not been resolved. I have been flexible and willing to work with them, but the owner Mark and the sales guy Loren made that impossible. Loren will say anything to close a deal. The lack of oversight is staggering. They refused to do a walkthrough with the installer and seller, which led to two heat pumps being installed incorrectly. They had to be moved, and that caused even more damage to my home. They also charged my credit card while "charging" a Synchrony loan, so I have been effectively double-charged for months. Now they refuse to speak on the phone and only send haphazard email replies that never resolve anything. They promised to fix the drywall in writing. This was necessary to repair their own mistakes and because I preferred to have the electrical work go through the house, which they agreed to. Instead, they sent a third-party worker and then demanded a massive payment for the repair. They eventually gave me a payment to cover the drywall fixes myself, which I am grateful for, but even that took over 3 months of fighting. The actual installers and electricians were amazing. They should go find a new job at another installer with actual integrity. My problem is entirely with Mark and Loren. Since they use AI for their reviews, expect a fake reply from Max below. Save your sanity and hire a company that won't hold your money hostage.

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

Every year it seems like our HVAC + Tankless Water Heater service goes up in cost. And the techs we…read morehave previously used often arrive and do just and adequate job. This time I shopped around and found a good rate from Skyline. Checked their business license, insurance, and LNI and they looked clean. So I gave them a shot. Scott came and spent about 2 hours working on our heat pump, furnace, and descaling our tankless water heater. He was very organized and had the right equipment for the jobs in his truck. Good sense of humor, but also good advice around how to best upkeep those systems in my house. I ended up getting a discount by purchasing this year's service and next year's together. Very happy with Skyline's work and look forward to using them for years to come.

An easy 5/5 rating, really appreciate Scott and his team. Communication was clear and prompt, they…read morewere very punctual for both appointments, and the pricing was fair and easy to understand. I had them come out and re-route my furnace's exhaust pipes, specifically fixing the terrible job a previous HVAC company did, and Scott fixed it in a fraction of the time with none of the hassle or mess. He even went above and beyond and replaced our air filter for us and repaired the vinyl tubing for pumping out furnace condensate, too.

Highly recommend for quality, safety, efficiency, and communication. Carey was our technician and…read morehe was fabulous. Really appreciate that they regularly keep you updated and are very responsive. They even send you a picture of the person who's coming out to do your job - a very nice safety feature. You're also able to track your technician and see where/how close they are to your residence. Look no further!

Their "expert" visited in the morning, assessed my septic tank and gave a quote to replace my pump…read morein the afternoon which I agreed to. They charged me upfront, but told me in the afternoon that they don't have the required permit to do the work. Their incompetence wasted half of my day.