Poor service. Or rather no service. We watched tables seated after ours getting drink orders, orders taken, etc while no server acknowledged we were there. We got up and left, and went next door to Rodeo Goat where we received great service and food. This has happened to us before at this BJs but we gave them another chance. Never ever again. How do you stay in business with poor service? Too many other options. read more

Thank you for the $40 family feast! Great curb side service & goooood food! Enough for 6 people easy! read more

BJ's Restaurant & Brewhouse - Main dish with 6 chicken breasts, garlic knots, salad, and a large pizza!!!!!! - American Near Me - Denton, Texas

Service is crap. Tried ordering the pizookies curbside. Gave us an incomplete order. Got the strawberry short cake pizookie. When i opened it its just cookie inside, no strawberry no toppings whatsoever. I went back and asked what should be in there the server said she double checked it and everything was in there. Well ok thanks for the help. Wasted my time and mother's day treat. Day is going great until we decided to order at this place. Thats happy mother's day 2024 read more

I went to BJ's for the first and last time. We waited for over 40 minutes for our food to arrive at our table and when it arrived half the food came out and it took another 10 minutes for the rest of the food to come out. Then the manager proceeded to tell one of our party members that they burnt the flat pizza and it would be another five minutes. I have never had customer service this poorly. read more

Ordered food for delivery and was hoping for a good meal considering how much they charge. But instead, I got old baked Potato, dried Baby back ribs and thin asparagus and everything was cold. We live 10 minutes away. Oh and plus we didn't get the chicken with the combo or the extra asparagus we ordered. Never again. BJ's just doesnt care about it's customer or their food anymore. read more

Our latest visit to BJ's was beyond horrible. The food, the service, the staff. I can say I will not likely return. We went on a Monday. It was 1/2 price pizza night. We arrived around 6:45pm and the restaurant was not busy at all. We were seated within 5 minutes, ordered an appetizer, drinks and our pizza. The appetizer came out fairly quick. The pizza was a different story. We waited an hour with little communication from the waitress as to what was going on. We ask for the manager who explained there was a new cook in the kitchen who was having a tough time getting orders out. We orders two pizookies and had to get them to go because we had to be somewhere else. The pizza finally arrived and it was burnt. The manager took the pizza and one pizookie off our bill and then ask if we wanted a to go box for the pizza. "That's a NO" read more

I like the variety they have on their menu, you have to be a picky eater to not find anything you like on their menu. Their Atlantic salmon is one of my favorite dishes here. Really good flavors and it's supposedly not farmed which is great. They sometimes get a little busy at night but they usually get you a table pretty quickly. read more

BJ's Restaurant & Brewhouse - Bbq bison burger - American Near Me - Denton, Texas

Great burgers, very good service. Had a blast with my group and alcohol. My only complaint is with the deep dish pizza I ordered. It came with no sauce on it. They brought me another one and it also had no sauce. For an $18 pizza it was very disappointing. It this is your version of pizza you should take it off your menu. read more

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For a table of 9, food was fast and fresh. The Philly steak sandwich was perfectly spiced. read more

BJ's Restaurant & Brewhouse - American Near Me - Denton, Texas

First time back at BJs in years and It was a let down. Service was very slow, which is really hard when you've got young kids. About 40 mins from placing order to getting food and this is on a Wednesday night. Can't imagine Saturday waits. Ordered the ribeye medium-well and it was beyond well done. way, way over cooked. Had Broccoli and asparagus sides and the broccoli tasted funky, like it was very old or something and grilled asparagus was cold to the touch like it came out if a refrigerator. Whole meal was just disappointing. Also the server brought my wife and my food about 5 mins before the kids meals came out, which was a disaster. Daughter liked the kids pizza. I guess stick to pizza if you're coming here. read more

It's a decent chain restaurant with a huge menu. Nothing is spectacular except oddly their clam chowder. I love it. But everything else is fine. read more

BJ's is one of my top 5 favorite places to eat in Denton. The food is consistently excellent and the portions are large so I get leftovers for lunch the next day. ;-) Can we talk about the dessert though?! The pizookie is hands down the best dessert around. read more

Poor front service. We called to make a reservation and the lady on the line says they don't take reservations. Okay, that's fine.. we get there and for a party of 7 they said the wait was 25-30 mins. Those minutes went by and still nothing, instead they called another party of 7 who came in after us to go first. When questioned they responded with "oh they made a reservation." What do you mean they made one?! I hate how they contradicted themselves. Just say you made a mistake and apologize On the other hand, Our waitress was an angel. She was great and attentive. Took all our orders in a timely manner and was accommodating. She did forget to put my salad dressing on the side but I let that go. As for the food, the Mother's Day ribs were not up to par. I don't recommend getting this. Our party ordered 3 of these and all three were not consistent in taste/shape. The spaghetti and meatballs was average. I didn't particular think the taste was that great. It was actually too plain. The Peruvian bowl was inconsistent too. Tonight's was too sour. I tasted this last night and it was cooked way better. The dessert, pizzookie was the only thing that remained perfect. No complaints there! read more

Pretty disappointed, I think I'm losing my faith in all chain restaurants but where do I start with this BJ's location. -Salmon smelled fishy and the rice was crunchy and undercooked (inedible) -Penne pasta tasted like melted plastic toys -Rice for Jambalaya was also undercooked and it looked like the plate was sitting under the heat lamp for a while before it was served cold and no flavor -Dont know how many times we asked the waitress for ketchup and after a few times we just ended up getting it ourselves. Sidenote: The waitress was actually very nice and did not have a problem replacing our dishes. We understand there is a shortage on staff in most restaurants but this was a Tuesday night and it was not busy. As we were being seated a family of four got up and started to leave because apparently they were waiting for 15 minutes and no one came over to take any orders. We did experience some lag in service but we kept ourselves entertained and didnt bother us much as the quality of the food. read more

Don't listen to the two goofy mfs talkin bout how tori was treated unfairly due to racism she didn't do her job as she was asked of; to do a simple task and she was salty about it after being fired for making a scene while my 8 month pregnant white girlfriend did the same task as her she just lyin tryna make them look bad at the end of the day bjs go hard and tori just a lazy mf that wants things handed to her at the end of the day bjs is a good place to work my girlfriend works there she started at 6 months into her pregnancy and they have treated her with nothing but fairness and even asked how she feels regularly during shift It's not a matter of race but a matter of work ethic this tori chick is extremely rude and doesn't have good service experience read more

Ordered some monkey bread to - go. Never been disappointed before. Imagine my irritation when I open my container. And I see 5 cold, hard pieces of basically worse versions of auntie Anne's pretzels. There was no ice cream at all. All in all. A total scam. read more

BJ's Restaurant & Brewhouse - "Monkey bread". 5 pieces. cold. Hard. No ice cream. - American Near Me - Denton, Texas

Good stuff! It's BJs don't expect abs amazing meal. But my steak was amazing and the service was really good. I believe we were the first ones in, and they got us our food quickly! The order was correct as well. What more can you ask for? Great thing about this location....Bucees is right next door! read more

This was one of the worst places I've I've ordered from in a very long time. Just look at the way my avocado egg rolls were delivered to me. read more

BJ's Restaurant & Brewhouse - Avocado Egg Rolls - American Near Me - Denton, Texas

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Celebrated a friend's birthday here. I ate dinner before I came, so I decided to get a cookies n cream pizookie (I'm always down for dessert). It was soooo good! I love the concept of pizookies and this one did not disappoint! It ended up being half off too, so I only paid $3! Service is the only reason why I knocked a star off because they were a little rude. read more

BJ's Restaurant & Brewhouse - Cookies n creme pizookie - American Near Me - Denton, Texas

I agree with marz because yes i delt with it there a lot & i'm a beautiful thin AA female when i first got the job i was hired felt really comfortable applying & for about a week everything was well as i got more into the job i noticed how it may not be a good fit the bald guy grant one of the managers walks around as if he's on cocaine being overly aggressive to his black employees while praising and promoting all of his white employees like he has some point to prove ? .... & some people just like to make things look good and diverse when really it's not that way at all , and yes very poor management , dirty utensils and horrible parking , rats in the kitchen & servers bad mouth and make fun of fat customers behind doors and just really bad environment the pizookies are great though ! read more

Bjs is usually good but tonight for some reason everything was burnt! We order wings.. burnt. Cheese sticks...very burnt, and pizza...burnt. they did take the sticks and wings off but did not fix the problem as the pizza was horrible. Manager did not come speak to us after several complaints. Hopefully it was just a bad night, but they need to get a new cook if that's the case. read more

BJ's Restaurant & Brewhouse - Burnt pizza - American Near Me - Denton, Texas

Pedestrian and overpriced at best. Cold food x 2. Save your money and go to really anywhere else. This was our second attempt at this particular store-not a busy time. No excuses that I can see to bring me cold food twice in the same attempt. Husbands avocado tools looked nothing like the picture-greasy over cooked sadness in a wonton. Seriously Go elsewhere. read more

Sat in the bar area this afternoon which had only 3 tables and one server. Horrible service. It was as though he did everything he could to avoid waiting on anyone. I ordered quinoa power bowl. What a mess!! A huge glop of avocado on mushy quinoa and whatever else was pretty much unrecognizable. No taste whatsoever. Please don't let this place go down further as we live close and have enjoyed in the past. read more

I always get the kale salad, and love it. However tonight the salad was disgusting because instead of the normal crispy brussel sprouts, they had cold brussel sprouts that were "soaked in red wine vinegar". This made the entire salad taste like vinegar (which I hate). They need to update the menu if they are going to change the salad. Our waiter was very nice and refunded us the salad. My husbands ordered the lemon thyme chicken which also had those exact same brussel sprouts and made it gross! His food came out cold. It's a no for us!! The food just tasted cheap and heated up. read more

First time at this BJ's location, the drinks were great and so was the food. The service however, not so much. We had to ask for silverware twice after getting our food. We got the wrong appetizer but ate it anyway. Hopefully the service is better next time. read more

BJ's Restaurant & Brewhouse - Tri-tip & Shrimp Scampi - American Near Me - Denton, Texas

I was very excited to try this place as I had never been. Sat for 30 minutes waiting for service that we never received. We didn't even get any water. In fact another table of 4 was seated and had waters brought to them immediately. While we continued to wait. About 5-6 waiters walked past us repeatedly since there was an order screen RIGHT behind us. Still no one asked if we needed anything. Wasted my time as everything else was closed by the time we left. Very unpleasant experience. 0/10 read more

I've always had great service at this location. I've only sat in the bar area but I still get great and fast service. Food is great! I've had 2 of the different pazookies they have. I can't wait to try more. It always looks busy but going to the bar area I've never had to wait. Staff is very friendly and place always looks clean. Make sure to check their daily specials. Monday is half off selected pizzas! read more

Good food, best pizza in Texas. Brisket was also good. Excellent service. Would recommend.

Very loud construction. Manager was not very helpful. We came during the lunch hour and couldn't even hear each other talk. The food was average and overpriced. Don't come here until construction is done unless you really like the sound of loud drills. read more

I don't know where to start! I love BJ's this has been one of my favorite restaurants thus far but after this past Thursday night visit I would never be back again. I must say it has been one of the worst experiences I've ever had in the restaurant industries. I'm use to managers turning a worse experience into a somewhat enjoyable night. It started off by entering the restaurant and the host was hesitant to great us. The hostess seat us at the booth and told us the server would be with us. Meanwhile my husband and I came in looking to enjoy a nice date night after a long day of work. While sitting at the table we seen two waiters walking back and forth- checking on tables. We waited for over 10 minutes to have a server finally come over and take our drink order. Not only having to wait 10 minutes to place an order for alcohol beverages and water the waiter was extremely rude as if my husband and I was a problem. My husband insisted on asking the waiter "if he knew why it took so long for someone to come take our order". The waiter didn't respond but repeated back and said "sir what would you like to drink". My husband asked the waiter politely if we could get a new server because he felt some type of animosity. The server then responded "yes, I think that'll be great because I feel the same way". The waiter brung the manager to the table to see what the issue was. We explained to the manager how long we were sitting at the table watching servers back and forth and not one of them asked if we have been helped. The manager looked at us as if we were the ones in the wrong. Worst experience ever and I'll never visit this location again. The food was terrible that day. The fried Mac & Cheese ball were not cooks thoroughly- Our entrees came out cold . When I made it home I realized they gave me the wrong Pizookie. What a bad way to end our night. & on top of all that we paid for this horrible food and terrible customer service. Never again I say- NEVER AGAIN. My husband and I work in customer service at your local hospital and when I say customer service is something we both strive for. So when we receive anything short of outstanding it's a must to leave a review. It doesn't matter how busy something is - a place of business should never have their guest feel as though we're not important. Acknowledge us - let us know you see us just as well as we see you guys and let us know someone would be with us shortly. Meanwhile the whole 10 mins we were trying to get the hostess attention and she acted lol she didn't see us. read more

BJ's is a great place to go watch a game and have a drink! Other times it's a really loud, average bar/restaurant. They have a great selection of beer on tap. They make a lot of their own beers that are pretty good. It is a little pricy compared to all the local craft bars in the area. Food is pretty decent. They seem to be making an effort to get some more healthy options on their menu. We tried the roasted cauliflower and the beets. Both were good, but prices are a little high. If you are going for a nice dinner or date, than this is not the best place for you. This is a loud and busy place that's much better suited for watching a game or going out with friends. They have a ton of tvs all around the restaurant. read more

BJ's Restaurant & Brewhouse - Roasted cauliflower and beets. - American Near Me - Denton, Texas

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Sad to say but last time we will come here. The fish and chips are literally better at Long John Silvers and the "Avocado Egg Roll" tasted like something a day old, left out and reheated prepackaged. And our service was subpar at best...never offered to refill drinks (finished before food arrived), brought an empty ketchup bottle, and never asked why we left so much uneaten food. read more

Slow Monday afternoon, took over an hour to get the food. Multiple items missing, my salad "wasn't quite ready" even though everyone else's ordered hot food and theirs was all complete. Waitress just didn't seem to want to be there. Other parties came in after us, ordered, received food, ate, paid, and left before we received our food. Hour and 40 minutes to grab a quick lunch. Paid the bill without looking bc we were ready to leave, got in the car and realized we were over charged for each of the kids meals, wasn't worth arguing. Will not return. read more

This place has surprisingly become one of our new favorites in Denton. That also has a lot to do with the great location right next to the Cinemark and the times that they're open. They stay open until 12am most nights. The service is usually pretty good, although there's been a couple instances where we've waited longer than usual just to be greeted by the host and given a table. I'm talking several minutes of looking at open tables and for assistance with no acknowledgement of our existence. I'll say though, they've definitely made up for it with the delicious food and drinks we've had here. We typically get our food pretty fast after ordering, and the waiters that have serviced us have all been outstanding and friendly. This restaurant has an enormous menu, so much so that you might be overwhelmed by the vast amount of entrees and drinks offered. They surprisingly have really tasty boneless wings with several sauces to choose from. On this particular night I had the Spicy BBQ sauce, which I've had here before on my wings and they're very good! Super crunchy, hot, and full of juicy chicken with the perfect amount of sauce slathered on them. Their root beer glaze flavor is also delicious. Ariel went with the Mediterranean tacos, which she loved! She also loves their sandwiches. They also have delicious pizzas and desserts. Particularly the pizookies and monkey bread! Even though we've been several times, there's still so much on the menu to try, which we both look forward to very soon! read more

BJ's Restaurant & Brewhouse - American Near Me - Denton, Texas

5/6/2022 We have eaten here for past 3-4yrs and have had pretty good food, but after tonight, we will never again. I placed our order for pickup at 6:20 and the computer showed our pickup time of 6:50. My son was on time-however no food. At 7:20 there was still no food-a full 1hr after placing our order! I called to see what the problem was and Tony "accidentally" hung up on me, so I had to call back. Apparently, the computer didn't "show the full order" so only 2 of our 3 meals were initially made. Ok...accidents happen, I just asked Tony to put new bread for the burgers/hoagie because we didn't want soggy sandwiches. I was promised that due to the elapsed time frame, the entire order was in the process of being redone. Bald faced lie... Nothing was "redone", no hoagie or bun was replaced and both sandwich and burger were soggy nasty. i had also ordered a salad-it sat for so long the avocado was brown, salmon was cold, no flavor at all-I had to pour picante on it to make it somewhat edible and still ended up throwing half of everything away. Just nasty, we will not be ordering or visiting this location ever again. Ridiculously poor service, and obviously the ones that were working took zero pride in their work. So beware if planning to dine here. read more

BJ's Restaurant & Brewhouse - Soggy nasty cheese steak missing half of the inside - American Near Me - Denton, Texas

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Andrea, took good care of our large group and was very amazing and prompt.

Noisy. I ordered tri-tip, shrimp, asparagus. Asparagus was super salty. Tri-tip was ok. Shrimp came in a bowl of melted butter. It looked like a soup. I had to fish them out. The Strawberry frozen cocktail was tiny and had zero alcohol for $10.95! There's no prices on the drink menu so I was guessing around $8 and thinking it would be a bigger glass. Disappointed. My husband said his steak was decent. It was so noisy we couldn't hear each other. Service was fine. read more

The food and service is great here! The problem is.. their website is lacking. We live not 3 blocks from here and when we go to the website you can't order delivery (which is an option). When we choose our address it states.."No delivery within 100 miles". Really?? Recommendation to corporate... This location has awesome service and food! If your website gives the option for delivery (which it does) then you had better offer it or take it off your website. read more

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We instantly got sat but waited 10 minutes before we asked the host if we were going to have a waitress and she said that she would be with us "shortly" and then we still waited a few more minutes. couldn't even get a drink. gave up and left. There is no excuses for not even getting a drink order in that amount of time read more

Food was mediocre and overpriced. My son and I both had the baked ziti and had a layer of grease in the bottom of the pan and wasn't good. Also had queso for an appetizer and it was the worst queso we have ever had. Waiter was always trying to upsell throughout pushing the $30 tomahawk steak or the $22 pork chops. Dinner for 3 with an appetizer (no alcohol) was $91 before tip. This is the 2nd time we have been here and won't be back. read more