Lately when I have digital coupons and a manufacturer coupon, only one will work. There is a lady walking around with some kind of iPad and she puts the manufacturer's coupon in because their machines never take them, and if you tell her that you aka have a digital coupon, she gives you an attitude and never takes it off the total. This has happened three times to us and chatting online with them does nothing. This store used to be pretty good but lately they just don't care. If BJs doesn't want to take double coupons, just tell the customers this so we stop wasting our time!! read more

My wife and I were at BJs today and ran into an issue with trying purchase some haircare products. We went to Customer Service and wound up speaking with a young lady named Sammi S. (413529). What a pleasure this young lady was. She took her time and resolved our issue as quickly as possible and very efficiently. Sammi was fantastic and a credit to the BJs team. Thank you again Sammi. read more

Frequent the deli for the prices, but just waited 58 minutes for ONE deli attendant to get to my order and then act like my order was a massive inconvenience for him. He kept muttering about how he was due a break in 10 minutes and I seriously expected him to leave the huge line of people regardless of whether anyone else would show up to cover the counter. Someone came and he left so STILL one person waiting on the dozen or so customers that were constantly in line. read more

I changed my rating from 5 to 1... I am a handicap senior and relied on shopping online and pulling in for pickup in my car. For the past 3 months my orders don't go through anymore! I called your customer service and the gentleman (?) had me online for 55 minutes trying to get it to work after four times of taking out and putting back in my credit card or a new credit card nothing would work. I did everything! For 3 months I was unable to get what I needed because I could not go in store to shop! My husband went in a few weeks ago and got what we absolutely needed (he walks on a cane) and there were no carts available. He went to the customer service desk and asked what the problem was and she said it was an in-store problem and they were having difficulty. Well I'm sorry for your in-store problems but I am having difficulty because of it! My membership is coming up for renewal the end of July and I am not going to renew. I'm going to an open an account at Sam's club where they have the same benefits. I can order online, I can pick up through a slot at my car, or I can get free delivery because I live so close. Sorry BJ's I'm giving you two more weeks to rectify this problem if not.. Sam's club is where I'm going adios!! You were good to me for 15 years and now you're slacking big time. read more

Old white hair man at deli counter, huffing and puffing at the line of people waiting for him. Maybe if he moved faster he wouldn't have 7ppl waiting for him. A lesson in customer service should be taken. And a rat scurried across the floor when I came in near packing tape read more

We have a Sam's club membership but got a deal with BJ's, $10. for the year. What the heck, give it a try. I still prefer Sams club for the prices but get frustrated because they will discontinue selling certain items after some time. Not sure, maybe BJ's does the same thing. Probably won't renew next year read more

This is the second time because of ,laziness some of my items were cancel because of laziness of employees so they rather say that is out of stock. I ordered 4 cases of Deer Park water 8 0z bottles and I received a message " cancel out of stock" i went in and they were plenty on the floor so I took a picture and showed it to the manager at the same time the employee who delivered my items to my card came so the manager asked the employee why it was cancelled employee replied out of stock. Manager replied to the employee the customer just showed me a picture they are plenty on the floor and the employee just laughed. this is disgusting service I been a member for more than 20+ yrs and I pay a membership to have this kind of laziness behavior IS NOT ACCEPTABLE. Also BJ's started charging a fee for bringing the items to the car if the purchase is less than 50.00. I dont have to pay a membership to Walmart and their limit is 35.00. I HAD TO GO IN AND REPURCHASED WHAT THE LAZY EMPLYOYEE DID NOT WANT TO SUPPLY. see pictures of message & receipts read more

I got a membership because Bj's have unique items that you can't find at the other wholesale clubs at a reasonable price. It's a great bargain if you get a membership when Bjs have their promos which is 50% off annual membership which amounts to $25! Despite Covid-19, BJ's employees don't wipe the carts. It's a DYI process. Once you enter the store, there is station and an employee who has a tray of wipes on a plastic tray for customers to pick up and wipe their own carts. You take a napkin and wipe your cart. A few likes: - The store has more holidays / Xmas stuff during the holiday season (for outdoor decorations - Costco has more options) than the other wholesale clubs and you can find some cute stuff there like Xmas cards, ornaments, stockings, cookies, chocolate and gift baskets. - For bargain savvy parents, I think their baby section is bigger and have a varied of products compared to other wholesale clubs. BJs sell both Huggies and Pampers diapers and baby wipes. My only qualm is they don't carry the Pamper Pure line. - I am a big fan of their bakery for this particular location. I really like the craftsmanship of their cakes. It's very well done and pretty. Though I've never ordered a cake from here but I might in the future. I also like how they have small Danish pastries and croissants ! It's the perfect for small snacks and parties! They sell Junior cheesecake from NY! If you haven't had a chance to try their infamous cheesecake then you can always grab a small cake here. No other wholesale clubs sells Junior Cheesecake in their bakery. - They have better snacks and they sell boxes of Lays chips among other snacks. They also have a $7 for two large party size bags of chips! A few dislikes: - During the last visits, I think they had on the heat too high, I always felt stuffy and can't wait to leave. - The layout of this store should be redesigned. Felt like walking in a maze and it's not seamless. Hard to describe but I've been to different Costco's and Sam's Club, both stores were easier to navigate. - The bathroom was not clean often enough. Last visit, some customers threw used toilet paper and a pad on the floor inside one of the stalls. It was disgusting. They should put a bigger garbage pail inside each stall. Bjs have weekly or monthly sales, depends on the product. Some items requires a member to clip coupons either from their account online or on the app. Once you clip the coupons for the items you want to purchase, the items will be automatically deducted during checkout once the employee scan your membership card during checkout. read more

I would give it 4.5 stars,the only downfall is that you need a receipt for returns AND the original pricetags, unlike Costco that you need neither one since all purchases are tracked through your membership card.but meats are fresh as well as deli items are fresh and keep longer then most store delis..I like BJ'S alot! Been a member since they opened 20yrs ago! read more

Never been to Costco so I can't tell you if they are better but I know BJ takes manufacture coupons that other whole sellers like Sam Club do not. They often provide 1 day pass, free to use except you know to pay a non-member surcharge of 15%. If you plan on buying lots of stuffs here, this pass is not worthwhile. Other than that, everything else is pretty decent. Definitely not a fun place to walk around but they can get the job done for you. We used to be a member but discontinued as for we did not come here as often as we anticipated. Since Sam Club Wholesale opened across from them, we figured we gave them a try so we became a member. However, we still come back here and there as for BJ saves slightly more. They also sell food and beverages. Did not try as they did not look too appealing. Not sure if they are good but they are sure cheap. read more

Well, I have has a sense of loyalty to BJS since I got a membership the first week they opened over 20 years ago, so I tend to go there even though it is a bit dirtier and uglier than Sam's or Costco, both of which r nearby. They had a Black Friday sale and I bought a 20 gun gun safe. Well. It seems they had a workmen's comp injury on loading one of these safes some time ago so instead of setting it up so one could load off their loading dock or getting more guys to do it the just said no. Ok. So I went home and got a friend and a cable come-along to pull it up on my truck. However, I had to have the safe standing up on the cart instead of laying down which was how the one they gave me was, so I could lean it against the tailgate and pull it up in. They couldn't be bothered to use a forklift to stand it up, or even to take one that was standing up and switch my paperwork to it!!!!! It seems the people in the back who run the lift truck just want to sit on their butt in the back office staring at a computer. It took me 20 minutes to even get their attention and even then it was about my not being supposed to be in the back and not how can I help you. It seems that these guys have decided that BJs will no longer be there soon so why do they need to do anything. I have not seen this level of service since living in Communist China in the early 80's. So I got my money back and ended my membership. If you r smart you will join Sams club, which has good customer service. Notice I didn't say Costco? read more

In the past, I enjoyed shopping at BJs. While they still have good prices on many items including gas, the customer service in their Stroudsburg store continues to go downhill. They just don't have enough employees to do the job. There is usually a line at customer service. Its hard to find an employee to ask where items are. Today, I stopped for a few things on my way home and there was only 1 cashier working and I used the self checkout which also had a line, but shorter. After scanning my items and paying, I tried to leave, but there was a long line waiting so the 1 employee could check out receipts. There were at least 6 carts and I tried to leave, but was stopped, she took my receipt and wouldn't return it. She asked if she should call a manager and I told her to, but she didn't because "she was doing her job." I realize she is doing her job, but I had done the job of a cashier scanning my own order, paying and was then expected to wait 15 minutes to have my cart checked to make sure I was stealing anything. I've been there in the past and when busy they had 2 or, sometimes, 3 people checking receipts. I know it wasn't that woman's fault and I was giving her a hard time, but ask for help, report problems to management. This store was very pleasant to shop in when they first opened. I hope they address their customer service issues! read more

I much prefer Costco, but the BJ's is much closer - so to BJ's we go. First: we were there specifically to refill my prescription, but, as it turns out, this BJ's does not currently employ an optometrist. So that was annoying. Second: we figured that we should look around while we were there, so we went to look at the toothbrushes, which we even had a coupon for. The toothbrushes were even more expensive than they were at the drug store, which is honestly kind of crazy. So, yes, this was a bit of a disappointing trip. read more

If I could give no stars I would have! NEVER GET TIRES HERE! Can't really say anything positive about my recent and now current time spent in the tire center at your store in Allentown, PA: 1785 Airport Rd, Allentown, PA 18109 Friday 11/23/18 - Was in store from 4pm to 4:40pm. Monday 11/26/18 - Was in store at 11am and currently still here waiting(now 2:45pm) I purchased 4 brand new tires on Friday 11/23. When they told me I was done and left the shopping center I immediately had to stop on my way home to fill each tire up with air. The technicians put all 4 tires on and NO air. I should have known then it was only going to get worse. Over the next 2 days I had to put air in 2 of the tires each day(both drivers side tires). Each time I would fill with appropriate amount of air. On my way to work this morning both of those tires went flat. I AM LIVID! This is ridiculous. I bought 4 brand new tires!!!! This should not be happening. I then had to call a tow truck to have my car towed back to BJ's. Cost me out of my own pocket $123.50!!!!! - A cost that could have been avoided if the tires were valves were checked as they should have been on Friday when the tires were installed. I have now been in the Tire center for 4+ hours. Mind you I had to leave my place of employment to go out of my way to get back to the store for them to fix an issues that should have never happened or been checked when I first got these new tires 3 days ago. When I first walked in the technicians made it seem like I slashed my own tires. They started to put the blame on me. This is not the case. They took a look at my car after an hour and a half waiting and told me that I needed new valves and the tires were fine. The technician then called any available manager. He spoke with someone on the phone and then proceeded to tell me that they will replace all 4 valves but only give me new tires for the 2 that were flat. I wanted all new tires. I paid for 4 new tires the first time I was there why should I not receive new ones. This is not my fault and the customer service has been less than tolerable. I am the one being inconvenienced and had to purchase UNNECESSARY items (i.e. a $123.50 tow truck ride). After the technician spoke on the phone with the GM, I asked to please speak with the GM her name was Suzy. I was told I could go to the front of the store and ask for Suzy the GM. From the moment I approached Suzy she was very closed off and not willing to help. Suzy could have cared less that a customer who is a frequent shopper and just purchased 4 BRAND NEW TIRES for $580! She spoke to me while I was still in the line for the service desk with other shoppers around. I was very reasonable and understand they are giving me new valves and only 2 new tires. This could have been avoided if the proper steps were taken at the initial install. LIVID CUSTOMER! I WILL NEVER GET TIRES HERE AGAIN LET ALONE SHOP IN THE CLUB. read more

2 minutes ago I Went to this store today like I always do every month since I've been a member for many years. As me and my wife walked into the store we were turning into the isle and this man approached my wife telling her to get f$&@ out of his way and telling my wife to go back to her Country. We were speechless and couldn't even figured out why he was attacking my wife. I asked the man what his problem and he just kept yelling at me saying go back to your Country and that we weren't welcome here. In addition he blocked the exit not allowing access for me and my wife to leave and kept telling me to come at him. At that point we walked away and asked to speak to the manager. The manager witness and heard the guy screaming thru the whole store and the manager did tell the man to leave the store and apologize to me and my wife. He didn't bother calling the police nor taking the man information to ban him from the store and revoked his membership after harassing customers just for being Hispanics. At that point my daughter arrived at the store and we spoke to the manager suzie H about her obtaining the information from the individual and asked her if she even bother calling the police and she couldn't answered any of my daughters or myself questions. This place is in need of real leadership and better training so people could shop at this place without being harassed or liable just because of the person ethnicity, religion, race or believes. This is a free Country and we all should be treated the same. read more

Prices aren't good. Employees are rude. Usually on phone and paying attention . Managers could care less. What about gas station? Remodeling my ass! Sam's club so much friendlier and nicer. Just closed you suck!!! Worst place ever. Cancel membership no reason. Membership prices suck. read more

I like BJ's wholesale club in general. This is the closest BJ's to us. This particular location is just ok. I'll start with the positive, love the gas station they are always lower than surrounding competitor prices. Its a very organized system you line up at an the only entrance coming from the side of the pumps. Its all facing forward so no one is doing any crazy stuff and backing up into a pump area. There are stop signs before exiting. The register and deli folks are nice/helpful. I have only been to this location during the week and the longest I've waited on any line is 10 minutes. They do try to move the lines along and are helpful at the registers. The store is neat and they seem to keep things in the same areas. The negative, I found 4 packs of molded Old Tyme whole wheat bread sitting on the shelf. It brings 2 loaves to a pack. That is 8 spoiled loaves. I happen to notice at the register. The attendant notified the manager and she was nice, asked me if I wanted to get 2 more, she'd charge me now and I wouldn't have to come back to her. I then went back to get 2 new packs to find the other 2 molded packs. I handed those off to the bakery and let the same manager know at the front. Needless to say i got a different brand of bread that day for the same price and have switched now completely. Everyone was helpful and nice about it. I understand the vendors put the bread on the shelves and I assume when they restock they haul away the old stuff as well. There should still be a quality spot check done by BJ's staff on items that expire. I also found a white patch of mold in a perdue turkey pack and handed it to the meat dept. This happens everywhere and that is not an item they put together but they do have to shelve it themselves at bjs. Again a quality spot checker would avoid customers finding it. Secondly seems all staff is not consistent or well versed on coupon protocol. One staff member told me I could bring a receipt up to the customer desk with a coupon that is current to that receipt but has now expired so long as its not a month old. Every BJ's I have been to practices that protocol on coupons/receipts. Today I was told by another employee at this site it could not be done and my receipt is only 2 weeks old. read more

It's just alright. We are members of Sam's Club and BJ's both, so I can compare the two effectively. Parking: The BJ's off Airport RD loses the parking lot battle with Sam's. It's always a mess. Carts are usually everywhere, and the spaces are tight if you drive a larger car. Employees: I think they are better at BJ's, much friendlier. Merchandise: I like their baked goods much better than Sam's Club's. I love that you can pick your own bagels, which you cannot do at Sam's. Also, their cakes are better at BJ's. Also, I like the fact that you can buy things in smaller amounts at BJ's. For example, at Sam's they have pork butts only in a 2 pack. I like to put these in my smoker, but it's disgusting to have to deal with a greasy, bloody package of pork, then wrap it and put it in the freezer, then thaw and use the second one later. At BJ's, I can buy just a single pork butt. Price: They seem to be very very close in price for nearly everything. read more

This store is definitely worn down, but their selection is rather decent and the prices aren't too bad. Are they a Costco? Not even close, but they get the job done. read more

I called and put on hold for a specific dept- no one picked up except to hang up on me- not even to say please call back- u could obv hear them pick up and hang up- read more

This Bj's was probably state of the art back in 1995, however, compared to Sams and Costco it looks old and worn. The employees are usually not the most friendly, but not rude either, just indifferent. Never have enough check out lanes open and checking out takes forever sometimes. However, the reason I shop here over Sams is because I find the selection of products far better than Sams. Bjs takes all credit cards and checks, and Bj's has a huge selection of diapers, cereal, paper towels, etc. As a side note I've been a Sams member too and experienced the same lousy service and long check out lines as Bjs. Overall it's ok, but the Quakertown Bjs, though smaller is nicer and cleaner. read more

The products are of low quality. The return policy is never. And now there's Costco in the lehigh valley. I'm surprise that people still shop at BJs read more

the one star is go for the tire department! I got a flat tire in the morning, the screw is right in the middle of the tire, Not on the side wall. The technician refuse to repair or patch it, since the screw is goes in a little side way. It is Bj's policy not to do the fix. I need to buy a new tire instead. I went to Firestone on the airport road get it fixed in 30mins. I also check the R.M.A standard they listed on the door, it has nothing to do with the nail direction. it might be a good way to sell new tires, isn't it? and why I pay for flat repair service when install the tire? it does not worth $15 each tire. read more

For the love of god and your frustration stay away from their online tire sales to be installed in club. I ordered tires to be installed 4-6 hrs later that day was sent a reply email part of the order was on back order as soon as I found this out tried to cancel the order. By the way they charged my card with my appointment day's away. 7 hours or more on the phone over 3 days. Called store and multiple customer care numbers, their go to is to keep transferring you to different people and putting you on hold until you are fed up. Over 1 hour today and hopefully finally cancelled. Crossing my fingers not a lot of faith. Store told me they couldn't cancel online orders a manager named tony at the Allentown store over the phone. I would cancel my membership if not for gas prices, long time bjs member. This system is broken in my opinion, if you value your time and sanity stay away from online and tire department. read more

This store is horrible! not fair hiring opportunities everyone from management worked at sears with jim the jm of this store he doesnt hire anyone else for management unless he worked with you from sears. Also if your pregnant they WILL FIRE YOU and make some reason up to do so. Even without any write ups they just go to corporate make some none sense up and corporate wont even look into it before fireing you. DO NOT WORK FOR THIS COMPANY. Odessa the manager for memeber services wont do her job she hides in the offices and when shes not doing that shes on the front line on her phone texting. Also if she doesnt like you she will FIRE YOU. Odessa makes inopprourite comments to the workers. She also wont follow guidelines makes rules up from one worker to the next. Dont ask for handbook otherwise your get fired. Discusting managment! read more

I received a membership renewal in the mail, and immediately called the number on back of my card to discontinue my membership. I was assured in early June that my membership was cancelled. Customer service never followed through, nor did they document my call. Then I received a late fee, stating that I owed the $100.00 membership. I called again, and this time they documented my contact, again they assured me that the situation was resolved, and that I would be reimbursed. Then Commenity Bank called to ask me why I was overdue on paying this. Call # 3, this time I requested a manager, who also complied with my request to contact the bank representative, so that the 3 of us could discuss. Half an hour later, (Being interrogated) I was assured that this is resolved. Wow, what a scam! Imagine if every 5th person is harassed like this and gives in, paying the membership, how many 10's of thousands of dollars can be made...? Shame on them! read more

If you want to feel like a dog good place to . If you can't find something they will point and you can fetch. That the best help you get.

Sadly I've been a member for many many years. This location however is very poor. For the most part the employees couldn't be bothered. But worse then that when you do try to get assistance I have found them to be rude or worse. So the last time was the straw. I have been simply trying to find out when a certain product will be available. It's a pot sticker product that is only available when they do a sample/showcase. So I ask about it and it's like they get offended that I am trying to get them to reveal some high corporate secret. The last time I called it was the charm. I called and was told they could t tell me if it was in the store that day. Got that? They aren't told if it's in the store as we spoke. So the women I was talking to reluctantly transferred to someone else who said they really didn't know. She put me on hold so she could find out and she never came back tot the phone. Now compare that to the Quaker town location that is always helpful. This location for the most part is a joke read more

I don't know what people expect. This is a wholesale club and not Macy's. It has a great selection, the prices are great, they send you store coupons that cut the price of what you are buying by dollars on each item and they accept Manufacturers coupons as well. They accept returns fairly easily and are just a great place to shop. If you are looking for atmosphere, try going to Wegman's or Macy's and pay their prices. If you are looking for great product at good prices, without the beautiful space, this is the place to shop. read more