THIS REVIEW IS ONLY FOR BJ'S DEPTFORD NJ'S NEW "PICK UP" SERVICE AND DURING THE COVID-19 TIME.
I will CONTINUE to shop at BJ's for fair prices and quality. I shop at both BJ's and Sam's Club because of certain products being available at either one, however, I had to go out of my way today to come to yelp to register my complete dissatisfaction with my experience with their "pick up" service.
I ordered using the PICK UP service, hoping to avoid having to go through the lines. I figured I would let BJ's gather my items, pay for them in advance, relieve the pressure off the people in line, and then pick up my order at the big new red boxed area right at the front of the store right next to the entrance. IN AND OUT!
ONLY THAT'S NOT WHAT HAPPENED.
NOW AGAIN, ONLY because of the Covid-19, BJ's has reconfigured its aisles into a cattle chute which forces people to go one direction, all the way through the store.
The problem with this is that the way you pick up the ordered items is to go to the customer service area. (I looked all over the "PICK UP AREA" shed and saw no instruction outside of "employees only")
As it is, the ONLY way to get to the customer service area now is you have to go through the whole damn store, walk past the long line of people waiting to check out to then stand waiting in line at customer service.
HERE'S A BIG, GIANT, FAT TIP for the people working at the customer service desk: when it's busy, like a Friday at 1PM, and when there's ONLY ONE PERSON working customer service, if you have someone step up and want to start the mysteriously long process of buying a membership, you should SCREAM for someone ELSE to come up to the desk and help the LINE of other people waiting for customer assistance.
So I waited for at least 10 minutes (I'm still mystified as to why it takes so long to create a membership) to finally get up to say I wanted to pick up my order. Well, it's not like my order is waiting THERE -
here you go... The customer service person looked at my driver's license and printed out a receipt. Now they have to call another person who I have to wait for. THEY come up and they're handed a device which suspiciously resembles a phone with an app. (WHY isn't everyone working there already carrying around such a device and they're already signed in?) That person then looks at my driver's license, had to put in their ID information which had more digits than it takes me to login to my bank account to see that yup, the order is waiting JUST LIKE THE PRINTOUT SAYS.
Now, OK, it turns out that they got my order wrong, and I had to wait until they got the right items, but seriously, they should have the person who stands **at the door** have the ability to get "the picker" to the "shed", and let such customers just cut across to the pickup to pickup to the order which is already paid for, rather than make people go through THE ENTIRE STORE to then wait in line at customer service.
I WILL shop at BJ's again, but for ANYONE, DURING THIS TIME OF COVID-19, this "pick up service" is a TOTAL WASTE OF TIME. read more