This is by far the best maintenance repair company in northern VirgIndia. I can't say enough about…read moreRob Zafari. He's knowledgeable, trustworthy, and will go the extra mile to make it right. He's incredibly responsive too . Trust me, this is the company to call when you need appliance repair.

Fantastic! Came right away, fixed the dryer, gave us advice for how to keep the dryer going. All…read morebefore noon. Highly recommend.

Jawed is awesome! He came to fix my oven. Apparently it is old enough to make it very hard to find…read moreparts. He had a part to be delivered in December, but kept looking, and found one closer. Oven fixed today. He's professional, and perseveres. Will use them again. Thank you

These guys ACTUALLY fixed the leak in my fridge! They even brought a plastic panel to put under the…read morefridge so they wouldn't scratch the floor. The techs caught a problem and slow drip in the valve that another company had completely missed. The guy that did the final replacement is named Shafi. He was very professional, took his time troubleshooting, snd knew what he was doing!

Sam came to repair my built-in microwave. It was not working, there was power but the motor and fan…read morewere not turning on. He came in the timeslot he promised and checked all of the possible reasons. He explained that switches were all working but it was the door latch that needed to be replaced. He ordered the part and came two days after (Sunday was Father's day) and after replacing the microwave was working. So far so good. He saved me at least $400-$500. It is very hard to replace the built-in microwaves, trim will not match or fit and have to buy the trim separately. He is awesome! Explained everything to me and answered all of my questions with extreme patience. I strongly recommend him. He is very friendly and very easy to work with. Way to go, Sam.

Never returned my call. I tried twice to get services through Yelp. I needed a drain pain installed…read moreand a replacement gasket for a front loading washing machine.

Bill Mason is quick to respond to you and will give you an honest assessment of your problem with…read moreyour appliance. He has solutions that have helped me keep, my cloths washer for example, going for longer. He tries to fix before suggesting replacement. Great service.

WRM offers helpful and friendly service for many of our appliances. They will also provide useful…read morefeedback if something outside of their scope.

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.

My refrigerator went on the fritz (I suspected a bad compressor relay) which for my model would…read moretake about 5 days to get here. I decided to call Apple appliance since they were nearby, and I had a positive experience from start to finish. I explained my issue to the technician and he agreed with my assessment, and said he had the part I needed. Within an hour he arrived, and in just a few minutes replaced the part and got my fridge working again. Throughout the process Apple was communicative and professional, I'd recommend their services and will use them again should the need arise.

The day before I was to host a house full of people for Thanksgiving my fridge and freezer stopped…read moreholding their temps...talk about stressful. I called a few repair shops and nobody could come out until after the holiday. Fortunately my sister told me to call Apple and sure enough a technician arrived about an hour later. He didn't have the parts he needed but immediately called his warehouse and made arrangements to pick up the parts that evening. The following day he came back (on Thanksgiving) and my fridge was back up and running just in the nick of time. Crisis averted! (BTW I was able to move all my food temporarily to my neighbors fridge until the situation was resolved.)

I was connected with Top Notch Appliance service as they were the local contractor scheduled on…read morebehalf of Bodewell - the warranty service provider for my dishwasher. My dishwasher was only about 9 days old (purchased late Febrruary) when one of the springs on the door broke and the door no longer sealed which resulted in the dishwasher leaking. The Top Notch team came out on March 18th to assess the issue and determine the root cause which they said was the broken spring/door hinge. This was replaced under standard warranty and the technician left but told me if it was still leaking that they would need to look at the door. I ran a full cycle that evening and it leaked again so I called their number back and left a voicemail. A week went by and I had no follow up regarding someone coming back so I called again. I was told they "missed" the voicemail but would get right back to me. Another 2 weeks passed and they had someone come out to replace the whole front door panel. During that replacement, the technician damaged the brand new door and left dents in it. He told me that if the issue did not get resolved that I needed to let them know and they would put in for a new dishwasher replacement with the manufacturer, but if the issue was resolved that they would still need to replace the door as they left me with a dented door panel. While the major leak was resolved, it was still not sealing correctly on one side of the dishwasher as I was still getting water pooling at the top and dripping out on my dishwasher and the seal on the side was letting all sorts of particles surround the side whereas the other side of the dishwasher was spotless. I contacted their team back and received a voicemail again so I left a voicemail letting them know the status and requesting the replacement. I then called weekly for the next 6 weeks trying to get an update, leaving voicemails each time as no live human ever picked up. I started getting suspicious so I called them from a different phone number and a live person answered which proved my suspicion that they were just ignoring me. During that phone call they told me they had passed everything to the manufacturer and sent the manufacturer an email, so I requested they forward the email to me and provide me with the case number for the manufacturer. I never received the email they told me they would send and when I called the manufacturer with the case number they told me that they never received a replacement device request and the ticket was closed. I had to open a brand new ticket with the manufacturer and they had to send a different technician out to both look at the door with Top Notch Appliance left damaged as well as assess what the issue was with the dishwasher as they are unable to re-open old tickets. The manufacturer scheduled a different company to come take a look which happened today (July 7th) and they informed me that cosmetic issues such as the door are not covered by the manufacturer and that it needed to be handled with Top Notch - but they would work on the other issue. The overall communication from this company was terrible. They ghosted and ignored my voicemails, then lied to me on the phone. They never finished the service that they were contracted to do, and left me with a dishwasher that was still not working correctly, and had damage that they themselves caused. They did not even report all of their work back to the manufacturer. Their overall sheer incompetence has left me without a correctly functioning dishwasher and a damaged one for months. I would not recommend anyone do business with this company.

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal

I can never figure out why a business providing a service does not return calls from people needing…read moretheir help. Is business that good? But, I'm kind of glad it took three calls before I reached someone at B&B Appliance Repair. It wasn't an emergency, but had it been, they would have been out there the next morning. Instead, the owner coordinated with my tenant, and the stove was fixed in a timely manner. The bill was sent via text to me which allowed me to stay home and tend to other matters instead of driving 60 miles to Winchester. I own a duplex which means I have double the number of appliances. I know who to call next time one needs repairing. And I'll bet anything, I'll have to call just one time.

I was at a loss as to who to turn to when my Maytag washer- only 1 1/2 years old - stopped working…read more So I went to YELP, which I have turned to many times before and have always been satisfied. I reached out to B&B Appliance. They reached back out to me within 5 minutes and asked when I would like them to come. They were upfront about the cost for coming and when I said tomorrow, I was shocked to get a reply saying no problem. They said between 8:30-9 am and they arrived within that window. It took them no time to find the problem. They had to order the part and said it should be in by Thursday, and they would call that morning (today) with an ETA. True to their word a call came in early, and we were told between 11-1. Once again, they came in the time quoted. They talked with my husband for a while and discussed the type of issue we were having, saying it was not the first time they had to replace that same part in a Maytag. My husband was very satisfied with them. Rest assured if we have any future appliance problems, they will be the people we call. If you want a reliable company, who says what they are doing and takes the time to explain what happened, then call them! My husband and I are both very satisfied with the service we received. THANK YOU, B&B! Great work and Great job.