Looks clean. No service. Not busy, but took a while to be seated. After that, no one came to say hello or bring water or take order. After 15 minutes, we simply left. No one seemed to care. Not like any BBD we've ever been to. Good luck! Sorry can't talk about food. read more

Newley opened. Service was good but only 1 server... poor lady was running. Manager didnt come out to help until another customer got upset and called them out to help. Food is always good comfort food. I stick with the breakfasts. read more

All I can say is that the hostess was kind. We were on a family trip, waiting for over an hour to get breakfast, and my wife simply asked our server when we might be served. The server was not only rude, but did not provide us a reasonable time as to when the food might be ready.we will not be back to this or any other of these cafés. It was our first time at a black bear and it will be our last time. read more

The food was far from great although the burgers weren't bad they were cold as well as the Mac and cheese. On top of that the drinks were not carbonated and I could not tell the difference between the Dr. Pepper and the Root Beer. Half an hour for the food. The price was high and the food was cold, don't think I'll return there anytime soon. read more

Went here for Easter brunch with family. Got there at 10:00am. Seated promptly. Waitress greeted us quickly. Took our orders. We were offered refills once. Waited until 11:00 and still no food. Never saw our waitress again. Never given an explanation what the hold up was. Literally everyone seated was waiting for food. Four servers were standing around in the kitchen. Several tables walked out. We paid for our drinks and left. Very disappointed. We were expecting a wait being a holiday. But seriously, you can't offer refills or come to table and give us the option of waiting or leaving? I would have been happy if they offered some pie while we waited. Will not dine there again. read more

Disappointed with the lack of service, filth of the carpet, and wilted, black slimy lettuce that came out of the kitchen as a garnish with my burger! At a truck stop diner I expect fast efficient service. For two burgers and 2 iced teas we sat for over 30 minutes post ordering. Step it up or step out of the truck stop! Drivers all have places to go! read more

Amazingly friendly and fun. Dani was our waitress and she had great suggestions and a lovely helping of hospitality. Food- so many delicious choices. If you're in a hurry choose the type of food you want before you go. Breakfast ALL DAY! read more

Food was good like norma (I've been to a few other locations). Service was, eh. Busy location.

Busy place at the Petro with a shit ton of not truckers! Sat at the counter and was waited on before the guy next to me that looked like he had been waiting! Ordered sweet tea but, no tea!!!! Some lame ass excuse about the vendor. Ordered the classic burger with no mayo. My food sat in the kitchen window for about 8 minutes while my waitress passed by it no less than 6 times!!!!! Red head with holes poked in her face, didn't catch her name. There was some mayo based shit on the burger but, I drowned it in mustard and ketchup. Sat there and ate most of my barely warm food getting messy because she never bothered to provide napkins!!! Asked for my check and a napkin. Tried to wipe the dried condiments off my hands and face but, had to wash up in the men's room. Paid my bill but absolutely no tip!!! Tips are for good service. read more

Did not like the wait! No place to sit would have had to stand for an hour or so we left! Didn't try the food but if you don't mind standing for an hour or so check it out. read more

We were invited to the training event on April 14. Food and service was good. Went back for dinner on 4/26 and it was a catastrophe! We didn't want to wait the hour we were told it would be so we sat at the counter. It was eye opening. The kitchen staff is a mess. The expediter looked like a deer in the headlights. We saw two burgers sit at the pass for 45 minutes while they tried to get the table completed. My husband saw our plates put up at the pass where they sat for 25 minutes, and we were sitting right there!! He had a waffle breakfast which he said was fine. I ordered a BLT thinking that would be safe for an inexperienced staff to produce. It was inedible. The bacon barely kissed the grill and was raw. I tried a piece of the bacon to see if I could eat it but couldn't get past the raw, white fat. I pushed my plate to the front of the counter and despite our server, several other servers, the expediter, and the manager all walking by, no one came to ask me what was wrong. I finally flagged down the manager and she was willing to make it right, but by then, my husband was finished with his meal and we didn't care to wait indefinitely for a new sandwich. We've eaten at other Black Bear restaurants and I've never had such a horrible experience. read more

Stopped on our way from Phoenix. Not busy at all at 7:00 am. It took 45 minutes to get our breakfast. No coffee refills. Plenty of staff. Pancakes were awful. Won't try that again. read more

We have been here several times for breakfast. My husband likes the chicken fried steak. Scrambled eggs are good. I get my eggs over-easy always. The only problem is over-easy and they are raw and slimy and have had to send them back (5 times). Over medium and they are hard. I wish they knew how to cook eggs. I love the hash ribbons and wheat toast is awesome. read more

Fast service clean establishment. Food was delicious and plentiful. Large menu. Easy parking.

Thought I'd wait until they worked out the kinks of being new so I could give a fair review. They're still a work in progress. Food was just ok. Service was just ok. read more

Great and fast service stacy, thank you! The food is good as well and it's a very nice place to eat!

The service is amazing, all the waitresses are so nice. The food is very good and huge portions!! The coffee is so very good!!! read more

Black Bear Diner Eloy - Diners Near Me - Eloy, Arizona

Went two different times and walked out both times. I keep seeing the reviews about working out the kinks, this place is hopeless. Bring back the Iron Skillet so much better! read more

We have gotten carry out both times. My husband and I both got hamburgers and fries. The hamburgers were dry and had no taste. Food is overpriced . We will not order again. read more

Gave two stars as the staff was pleasant. However the WAIT is UNBELIEVABLE! We sat there for an hour after we ordered and still did not receive our food. It would have been better if we would have been informed of the wait to receive our food. Our waiter also could have checked on us a throughout but didn't. I had to ask someone to get her. Once we explained we would like to leave and just pay for our coffee, she just comped the bill for us as she understood. This was really disheartening as a new establishment a lot of work is still needed. read more

We waited about 10 minutes, when the host came out and seated the six people in front of us. Then came out and told us she wouldn't seat us until the people that she just seated put their food order in and then she would seat us, while we watched six employees standing around talking! Needless to say we left! read more

Stopped in today to try out to have breakfast w my family, since love other locations from this chain. Waited only 25 mins to be seated which was fine, normal for a Sunday. Where seated, got our drinks & ordered our food. Cool, normal. Until we were waiting for almost an 1hour and 20mins for our food after we ordered , hadn't gotten our food. Mind you we had two small children with us, who are antsy already & hungry. Our waitress was nice, but never once asked us if we wanted a refill in that almost 1.5hrs we waited for our food. Never apologized about the wait, and didn't give us an update about our food until we asked when we where gonna receive it, to which she kept saying "you guys are up next" and proceeded to bring out other orders to other tables for 10 mins before us. I understand it's not her fault for the kitchen being behind, but a little kindness goes a long way. And after waiting for so long, for food that didn't even meet the standards of normal black bear diners, was NOT worth it. Needless will NOT be back to this location. read more

The service here is Terrible. There is no hostess or someone at the register. We arrived at 12:58, November 10, 2024. it is now 2:09 pm and still no food. It took 15 minutes just to seat us. This is unacceptable service. We won't be back. read more

I had high hopes for this new Black Bear opening But disappointed. A/C was on so high people with me were complaining and people at some tables had on light jackets. Food came on cold plates and was only moderately hot, You need HOT plates when A/C is blowing such cold air. My husband sent his back to reheat, and my friend and I just let it go and ate it. I had eggs Benedict, ham was paper thin and so small amount , sauce was flavorless The "hash browns" are like 1" fettuccine pasta , either cold or almost burnt However, the other 2 plates came with tons of French fries that were very good Waitress was very nice read more

service during breakfast very slow. 1 1/2 hours from the time we walked in the door till we were served. No cream for coffee was served. Food was cold.. Decor I is nice. The staff does not seem to realize that in a truck stop people want to be served quickly and be on their way. Food was not the best. Biscuit underbaked and doughy. Ham is good,egg cooked correctly. Hash browns were raw. Waitress ignored us for a long time when we first arrived. Silver ware was not correct had to stir coffee with a friends knife. Not what a Black Bear diner usually is. read more

I liked the place. The food is good. The portions are generous, and Amanda waited on my party with great intent. She got it done. My uncles and myself will meet up again there soon. read more

Poor service. Poor food. Should have stayed Iron Skillet. Their inability to make separate checks at the table and it has to be divided at the register is ludicrous. This is part of the poor customer service. read more

We were walking inside, right when we opened the door there was this horrible smell it smelled like a porter potty that never gets cleaned. We sat down it took them 10 minutes just to ask us what drink we wanted and they we finally got our drinks and the waiter said "ill be right back with your straws" it took the waitress like 20 minutes just to get us some straws so we got tired of waiting so we just left ,also it wasn't even that busy there was like 9 people in there . Should you go here? Not if your inpatient and starving. read more

We recently tried the Eloy location for the second time, around 1pm on a weekday. Customer service had greatly improved since we tried them not too long after they opened. I ordered the chicken fried steak meal and it was good-- served hot. Salad was fresh and the dressing tasty. My husband ordered an omelette which was good. However, the potatoes served with it were cold and the giant biscuit was like a hockey puck. The floors could have used a sweeping-- but, I'm keeping in mind they were just finishing the lunch hour, which could have been busy. The ladies room was clean. Because of food quality, I'm rating lower. If the potatoes and biscuit had been fresh, I would have reviewed higher. Seriously, if the biscuit is in crumbles and chunks all over the plate... wouldn't a server inquire if it was a problem? It even looked bad. I hope they keep working on improving. read more

I guess they will never learn. Not busy at all yet still had a long wait to be seated. Only one waitress and she was running register also. One other was there that could only get your drink order. Management has always been horrible here! Food was great even though they need a lot more gravy on those huge biscuits! This was during breakfast time... read more

So, while roaming around cities and states, I always look for good, but often overlooked places to eat. I just so happened to receive, a text offer for a free breakfast item from the Black Bear Diner. Not willing to pass up a freebie and eat in a new diner was just the ticket. I located the restaurant in the same spot as a truck stop and gas station, which gives it a greater sense of adventure. If truckers and travelers eat here, I can't go wrong. Well, this is where it got dicey. The service was prompt and the servers were courteous, but the first thing: I was served my coffee but was never offered any creamer. A common courtesy even if I drink my coffee black. So I decided on the two eggs, bacon, biscuits and gravy. I waited eagerly for my plate, which was now taking more than a bit and they were not that busy. When I finally got my plate, the two sunny side-up eggs looked oily, and the bacon which was eloquently described in the menu appeared to have been burned and was as dry as beef jerky strips. The four or five biscuits ( I think ) were buried over a mound of chicken gravy and took up 3/4 of the space on the plate. However, once I got to the biscuits underneath, I found them to be as dry and crumbly as aged concrete. Furthermore, the food was not hot, it was warm and I could tell it sat there for a while before it came to my table. The whole mess was $20, much more than I would have paid at a competing restaurant chain. But because of the coupon, I paid $5. Now, the Black Bear has quite a number of locations from CA, OR, TX, and ID so I can't speak for my experience with other locations. I gave them a three on the service and atmosphere but the food was not very good for the price. I don't dissuade anyone from patronizing the eatery, maybe it was a bad experience for me alone, but I will not be returning. read more

Don't like their food. Bland food. Service is good but I gave it 3 tries and still didnt like it

Good food just takes time to be served. Good location right off Highway. Lot of menu items.

The wait to be seated was slow, even though it was not even 1/4 full. Ice tea was sour. Second time with no pot roast, bathroom was dirty.Prime rib dinner though was very good. read more

(FOOD POISONING ALERT) My family and I ate here a few days ago (9/11/24) the place is a little dirty honestly. The windows are pretty dusty like they never dust anything. Once we sat down and ordered we ended up waiting a long time for our food, probably an hour. Once we got our food all of it was cold and tasted really stale. Plus our food was burnt. My mom ordered a beef sandwich that was really burnt and my husband's sandwich was burnt too. I had French toast that was over cooked and tasted stale but didn't smell right. So I sent back my French toast and my my husband sent back his sandwich and it took forever to get our food back. I asked for pancakes instead because I worried something was wrong with how they were cooking the French toast. We finally got our food and they gave us free dessert and my mom a free plate of the sandwich she ordered earlier for her to take home to "make it right." But soon after coming home my mom got really sick and has all the signs of food borne illness. Diarrhea and vomiting and a fever. My husband felt queasy the next morning and I felt really achy the next day. My mom is still sick after two days. We won't be coming here again and I've filed a food poisoning complaint. There is no reason to have food going bad here except pure negligence. read more

GreatFood, extensive menu, They offer smaller dinners on some things. Only problem is food took way to long to get it and they weren't that busy, my dinner came first, then my friends came a good 5 minutes later which myself hate, as usually by the time there food comes yours is cold. read more

Taco salad was amazing. Priscilla was great, friendly and on top of everything. Definitely coming back again.

We Were Just In Earlier Today, On Easter Day- 4-20-25. Around 8:15 Or So. My Roommate And I Ordered The Same Breakfast Meal, We Wanted Waffles That Was Sopost To Come With Strawberries And Whipped Cream, Guess What? The Waitress Her Name Was Jill. She Was A Decent Woman, Can't Complain About Her. She Took Mine And My Roommate's Order, First She Brought Us Our Coffee , Did You Know That The Coffee Us Almost 8.00 $$. Yep , I Couldn't Believe It. Way Too Expensive If You Ask Me. Well Getting Back To Our Breakfast Order , We Never Got What We Ordered, The Waffles Were Undercooked, Yep. Which Was A Big Red Flag . Jill Said That The Waffle Machine Wasn't Working Rt. Yep, I've Heard That Before. It Was The Cook, ‍ Not Paying Attention To How Long It Really Takes To Cook A Waffle Correctly . Both Of Us Were So Disgusted , Undercooked And No Strawberries Or Whipped Cream, Just Tons Of Butter And Syrup, Thinking We Didn't Know What Was Going On. So She Asked Both Me And My Roommate If We Wanted Pancakes And We Said Sure, To Fill In The Spot For The Waffles , Well Guess What? , The Pancakes Were Undercooked As Well. We Both Are Very Disappointed And Very Unpleased With The Way Everything Worked Out. Jill Subtracted Something On The Ticket, But Me And My Roommate Added Everything Up , And The Total Was 38. $$ . And Some Cents. Ok. Basically The Platter Of Food Also Had 2, Eggs& Two Slices Of Bacon He Had Sausage Links. And Of Course You Had To Have That Added To The Waffles Separately. Hummm !! Crazy (!).... Going On, There... We've Been To This Restaurant Only 3 Times, Since Its Been Opened. And No News Is Good News About The Black Bear Diner Restaurant. NOT AT ALL.. NEVER TO RETURN... 3 Strikes Your Out... Plus The Waiting Period For Our Food Was Way - Beyond The Call Of Duty. Too- Too- LONG. And The Couple Behind Us Only Ordered A Lite , Small Breakfast and It Took Them Way Too- Long For Their Order To Get To Them. And We We're Talking About This. And Jill Was Also Waiting On This Couple As Welk, Today On A Easter Sunday Breakfast. Come On, People, Get Your (!) Together. I've Worked In A Few Kitchens In My Past Work I've Done . And I Never Had Any Issues Like What I Explained To You. Mr. Manager Of Black Bear Restaurant, In Eloy, Az. So Know You Know What Happened On Easter Sunday, Early Breakfast. Horrible, You Need To Find Some Real Cooks Who Actually Do Know How To Cook. Instead Of (!)- Around. This Stuff Keeps Happening, You'll Be Singing The Blues, And This Restaurant Will Be Hav'n Closed Doors , Instead Of Open For Business. Think About This. And Work On Improving Your Kitchen Skills, W/ Who You Hire And Always Do Background Checks, On Piss Tests. You'll Learn A lot More About Who Is Behind The Counter, Called The Kitchen. Happy Easter To Those Who Celebrate It, Since It's Easter Sunday 2- Day. 4-20-25... IMPROVEMENTS- NEEDED VERY BADLY... read more

Been here 6x. 3 times during the day, 3 at night. Walked out twice during the night visits. 4 servers, 7 tables and waited 27min for a tuna melt. Day time service is average. Evenings I'd suggest Burger King across the street. 1 Star is generous read more

Slow slow slow service. When asked about the delay the waitress stated it takes an hour to an hour and a half as if this is normal? Tables were full and no food going past us. Definitely need to step it up!!!! Not planning to return. read more